bmw thailand v5-jt-1/ ingo reitz seminar controller may. 2003 page 1 bmw group thailand bmw service...

BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003

BMW Group Thailand

BMW Service TrainingSeminar for DMS

BMW Group Thailand


BMW Group Thailand

Time Analysis Reasons

- Time is the most important factor in the Workshop

- Foundation for the Service Report

- Service Report (the mirror of your workshop)

- Only accurate time recording allows improvements


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Time Analysis Benefits

- Control instrument for the workshop

- Target settings according to the Dealership

- Substantiate for all repairs in the Workshop

- Adjustment tool for turnover improvement

- Workshop results in the Service Report

- Control instrument for individual mechanics

- Target settings according to BMW Standard


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Time AnalysisBasics

> Paid time <

Available time

W – Variabletime

K and H Productive

time

W – Fixedtime


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Time AnalysisProductivityProductivity is the relationship between the productive labor hours (used) for the reference period, to the total hours Available by the productive mechanics.

Formula:

* 100 Hours worked (used)Available Hours

(clocked)= Productivity (%)


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Time AnalysisAvailabilityThe Availability is the relation between the available hours of all productive personnel to the Paid time in a given period in Percent.

Available Hours (clocked) * 100

Formula:

Paid time

= Availability %


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Time AnalysisEfficiencyEfficiency is the relationship between the labour hours sold (charged) to the total productive hours (used).

Formula: Hours sold (charged)

Hours worked (used)

FRU sold (charged)

= Efficiency (%)Hours worked

(used)

= Efficiency (FRU/hr)

* 100


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Time Analysis W Fix time

* 100

Formula:Training days + Public Holidays + VacationNumber of paid days in the

year

= W fixed time target (2003)

Fixed W-Time will reduce the hours the mechanics are actually at their work bays. During this times the mechanic is not working productively. W-Fix time is planable.

10 + 10 + 15313

* 100


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Time Analysis W Fix time

Times clocked for:W5

- Public Holiday- Training- Vacation

figure from time records. (Time cards)


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Time Analysis W Variable timeOf course, just because mechanics are employed by the dealership does not mean they will be in the dealership working for every available hour.

A mechanic rarely spends every available hour producing work. He loses many hours per week due to the time spent waiting for the next job, waiting for parts, waiting for customer authorizations, etc. This unproductive time spent while the mechanic is at the dealership is called “Variable W-Time”.


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Time AnalysisW Variable times

Times clocked for:

W2 Idle time

W3 Repairs to workshop cars and mobile serviceW4 ReworkW51 Sick leave

figure from time records. (Time cards)

W1 General Workshop maintenance

W21 Waiting for parts (delay at the workshop parts counter i.e. queue, etc.)W22 Waiting for Customer AuthorizationW23 (open)


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Time Analysis Setup of MU

MU FRU/hr Target Efficiency

Junior Mechanic Level 1 0.0 0 0%

Junior Mechanic Level 2 0.5 6 50%

Mechanic Level 1-3 1 12 100%

BMW Service Technician 1 12 100%

Workshop Supervisor / Foreman 0 - 1 12 100%


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NameExample Position FRU

Target/hr

Target Efficienc

y

MUValue

ME Value

Ingo

Andreas

Banchop

JM L2 6 FRU / Hr 50% 0.5 1

M L3 12 FRU / Hr 100% 1 1

WSV 12 FRU / Hr 10.3100%

Time Analysis Setup of MU


BMW Group Thailand

BMW Service TrainingMTM

Mechanic

Time

Management


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MTMUser Maintenance

All productive and indirect productive Service employees needs to be updated in the user maintenance according to they current level and position at the dealer ship.


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MTMUser Maintenance

RDA Login


BMW Group Thailand

MTMUser Maintenance

PU Efficiency:

Indicates the expected FRU/hr of the productive personnel in percent.

Example:PU Efficiency for Foreman: 100% = 12 FRU/hrHe is a full skilled person and able to support mechanics.


BMW Group Thailand

MTMUser Maintenance

MU Efficiency:

A mechanic unit is one member of staff whose entire working time is devoted to productive mechanical work.

Example for Thailand:Junior Mechanics: 0.0 – 0.5 MU = 0-6 FRU/HrMechanics: 1MU = 12 FRU/HrForeman: 0.0 – 1 MU = 12 FRU/Hr


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MTMWorkshop Calendar


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MTMWorkshop CalendarStep 1:


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Step 2:Select the period for set up


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Step 3:Press “insert” button to enter the Calendar


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Step 4:Enter the days as follows:

Use drop down button to view calendar


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Example for a Working day

Paid time inHours

After input press apply


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Paid time inHours

Example for a Non Working day (Sunday)



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Example for a Public holiday

Paid time inHours


Public HolidayYes


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Step 5:Repeat step 4 until every day of the month isShown in the Workshop calendar correctly.


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Working day

Sunday

Public holiday

Monthly Total:Working days:Paid days:Public Holidays:Sundays:

252615



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MTMW – Times

After set up the Workshop Calendar the Controller can start entering the W-Times for each productive personnel.


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Step 1:

MTMW – Times


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Step 2:Select one of the Mechanics and create the month

MTMW – Times


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Step 3:Enter the Year and the Month

MTMW – Times

After “OK” the System creates now for this mechanic the Calendar according to the calendar set up

2003 3


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Step 3:

MTMW – Times

3. Select the day

2. Select Year / Month

1. Select Mechanic


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Step 4:

MTMW – Times

Enter the Time units from the Time Card into the screen


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Step 4 Example:

MTMW – Times

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