bmw service parts manual nafta · pdf fileservice parts manual ts-m-7 november 2012 page 2 bmw...

Service Parts Manual Spartanburg November 2012 Rev. 32

BMW Service Parts Manual NAFTA

Service Parts Manual TS-M-7 November 2012 Page 1

BMW Service Parts Manual Contents

Page • TS-M Organization 2

• Service Parts Contacts 3

• Ordering Process 4

• Key Points 5

• Releases 7

• Delivery Reminder 13

• Urgent Order Request 14

• Technical Support 15

• Packaging / Labeling 16

• Supply Issues 17

• Complaint Reports 18

• ISIR 21

• Shipping Address 22

• Transportation 23

• Direct Delivery Project 28

• Central Accounting / Payments 29

• Service Parts Web Page 34

• Internet Supplier Portal - Appendix 1 35


BMW Service Parts Manual TS-M Organization

TS-M Purchasing & Supplier Network

Phillip Heinrichsdorff

TS-M-6 Quality

Management Parts

Michael Sharp

TS-M-7 Parts Technical

& Stock Management

Americas Brenda Cox

TS-M-8 Logistics Planning

Christoph Von Patow

TS-M-5 Consolidation Services, SKD

Douglas Crone

TS-M-3 Direct

Purchasing Randall Trigg

TS-M-2 Industrialization

And Projects Neal Gilmore

TS-M-1 Indirect

Purchasing Andreas

Kalscheuer

TS-M-9 Material &

Transport Ctrl. Deliv Assur Alfred Haas


BMW Service Parts Manual Supplier Specialist/Analysts

Toyya Funchess Exterior Phone: 864.989.6777

Supplier Specialist Email: [email protected]

Mary White Interior / Seating Phone: 864.989.3455

Supplier Analyst Email: [email protected]

Stefan Bader Powertrain / Chassis Phone: 864.989.5511


Jerosa Lyons Interior Phone: 864.989.5244


Steve Salter Interior Phone: 864.989.6384


Michael Foerster Exterior Phone: 864.989.6112


Tamra Mushrush Electronics Phone: 864.989.5238



BMW Service Parts Manual Ordering Process

Customer / Dealer Orders

CDC Dingolfing

Supplier (Call-offs and communications

from After Sales Supplier

Management Group)

Customer

RDC 1 RDC 4 RDC 5 RDC 6 RDC 3 RDC 2

Retail (BMW dealerships)

RDC (Ex., Warehouses in

countries with BMW subsidiaries)

CDC (Dingolfing)

Supplier


BMW Service Parts Manual Key Points

• Service Parts require the same priority as production parts. • Always ship the current AI-Level (same as current production parts) or highest AI-Level in the case of previous models. • Do not ship reworked/rejected parts as Service Parts. • Supplier is required to have a Service Parts contact person or a proxy available during regular business hours EST (8 am to 5 pm). Supplier is also required to have an emergency contact number available at all times including holidays. Supplier must provide an organization chart of the Service Parts team, including cell/phone numbers and email addresses.


BMW Service Parts Manual Key Points

• Initial Fill is the availability of material at CDC Dingolfing prior to SOP.

When the vehicle is launched in the U.S. market first, specified parts

must be available in the U.S. Regional Distribution Centers (RDCs) by

SOP.

• If a part becomes obsolete in production, it does not necessarily mean

that the part also becomes obsolete as a Service Part. Supplier is

required to notify BMW Service if tooling change will impact Service

Parts.

• The supplier is responsible to provide Service Parts for a minimum of

15 years after the end of production (EOP). Classic cars require 25

years Service Parts.

• Supplier is not to move or scrap any tooling without permission in

writing from BMW Purchasing and BMW Aftermarket. Before any

tooling is moved, Supplier must contact the Supplier Specialist/Analyst

to review bank builds needed.


BMW Service Parts Manual Releases

• Releases for Service Parts are not issued regularly. Suppliers will receive a new schedule whenever quantities, delivery dates or any other data is changed. This occurs when inventory levels fall below safety stock levels or sales dramatically decrease. • Supplier should inform the responsible Supplier Specialist/Analyst of lead times and minimum order quantities. • Parts which are in past due by the supplier’s actions must be shipped air at supplier’s expense unless otherwise agreed to by BMW Group Service Parts Supplier Specialist/Analyst. • Releases for CDC Dingolfing are normally issued with a 6- to 8-month forecast. This is a forecast only for planning purposes. Releases are subject to change based on market demands.


BMW Service Parts Manual Releases

• If the supplier receives a new release and cannot meet the stated delivery date, the supplier is required to contact the Supplier Specialist/Analyst within 72 hours to discuss alternatives. Otherwise, the release becomes binding and on time delivery is expected. • The due date stated in the release is the required arrival date at the Dingolfing warehouse, not the ship date. • The Supplier is responsible for production scheduling so that Service Parts ship at least 4 weeks prior to required arrival date from the U.S./Canada and at least 6 weeks prior to required arrival date from Mexico.


Releases are transmitted overnight by:

• EDI, Electronic Data Interchange (preferred method)

• Supply On (Web EDI solution)

Information on EDI and SupplyOn can be found in the B2B Partner Portal:

b2b.bmw.com Departments Logistics Homepage

Exchange logistical data Entry for suppliers

BMW Service Parts Manual Transmission of Releases


BMW Service Parts Manual Transmission of Releases - EDI

The BMW EDI System provides releases for all subscribed suppliers via

direct link, generally at night. There is no online email solution planned.

All data is kept confidential and can only be browsed by the addressee

of the release or persons authorized by suppliers and activated on the

EDI System. In order to become an EDI member, suppliers must apply

for access.

Contacts for EDI related questions are: EDI-Team specific problems: 011.49.89.382.49111 / [email protected] Please refer to Service Group EDI-Support. General Help Desk 011.49.89.382.5455 / [email protected] Please specify your supplier name /number and refer to Service Group EDI-Operations.


BMW Service Parts Manual Transmission of Releases - SupplyOn

BMW uses a Web EDI solution from the service provider SupplyOn (http://www.supplyon.com) which provides releases for all subscribed suppliers via the Internet. It serves as an information server from which suppliers retrieve data at their convenience. All data is kept confidential and can be browsed only by the release addressee or persons authorized by suppliers and activated on the SupplyOn system. In order to become a SupplyOn member, suppliers must apply for access and a User-ID through the B2B Partner Portal (https://b2b.bmw.com). The SupplyOn system is comprised of the following major function blocks: - Delivery call offs - Advance shipping notification - Print function for pallet labels and shipping papers - Evaluated Receipt Settlement Method


BMW Service Parts Manual Service Parts Release – Fax (Not available to new to BMW Suppliers)

Please note: Cumulative totals are from the beginning of a purchase order. Cums do NOT reset to “0” at the beginning of each calendar year.

Legend

(10) BMW Order Code

(11) Purchase Order No.

(11,1) Date

(15) Ordering Department

(18) Requested Receiving Date (Usually Year/Week)

(19) Overdue Quantity

(20) Immediate Requirement

(21) Last recorded shipments

(22) Delivery Note No.

(23) Date

(24) Quantity

(25) Delivery Address

(26) Delivery Point (Plant No.)

(28) BMW Part No.

(28.1) Supplier Part No.

(29) Description of Goods/Services

(30) Quantity

(31) Unit of Measure

(50) Delivery Release No.

(51) Delivery Release Date

(52) Previous Release No.

(52.1) Previous Release Date

(53) BMW Contact Person & Phone No.

(54) Supplier Contact Person & Phone No.

(55) Remarks

(56) Previous cumulative Requirement

(57) Difference in cumulate requirement between

actual and previous Release

(58) Manufacturing Release (in Months)

(59) Additional Material Release (in Months)

(60) Remarks

(61) The Delivery Release becomes binding if you

do not object immediately within 8 days.

Early shipments will be returned at your cost.

Shipments in transit which are not listed

below under “last recorded Shipments) (21-

24) are to be balanced against the next open

order.

(62) Date of last recorded Shipment

(63) YTD received Quantity – Cumulative

Requirement

(64) Delivery Note No.

(66) Difference

99999 10

Sample Supplier 1234 Sample Street Troy, MI


BMW Service Parts Manual Delivery Reminder - Sample

DATE: 150606 1033 SUPPL: SUPPLIER NAME FAX: 0019313727348 FROM: BMW AG - MATERIAL PLANNING AND INVENTORY MANAGEMENT: PARTS + ACCESSORIES TO: SUPPLIER CONTACT REF.: DELIVERY STATUS ZTA DINGOLFING BE AWARE THAT THE INDICATED RELEASE DATE IS THE REQUIRED ARRIVAL DATE IN OUR WAREHOUSE. THE SERVICE PART(S) MENTIONED BELOW IS (ARE) VERY URGENT. PLEASE ENSURE THAT THE PAST DUE QUANTITIES WILL BE SHIPPED IMMEDIATELY! WE REQUIRE YOUR BINDING DELIVERY DATE WITHIN 3 DAYS. OUR PARTNUMBER : 7078479 PART DISCRIPTION :FOND-KOPFAIRBAG LINKS YOUR PARTNUMBER : PURCHASE ORDERNUMBER2211541 / RELEASE NO./ DATE : RELEASES : DUE DATE REL. QUANTITY REMARK 23/06 60 BACKLOG LAST DISPATCH RECEIVED: DELIEVERY NOTE DATE QUANTITY 00855242 01/MAY/06 90 FAX : 0018648015117 REGARDS MRS. GORE VT-T-3 TEL.: +1-864-989-5946 NNNN

Supplier Specialist/Analyst can send supplier a delivery note status by fax showing parts in backorder or past due. Upon receipt, supplier should respond with shipping details.


BMW Service Parts Manual Urgent Order Request - Sample

DATE: 170706 1832 SUPPL: SUPPLIER NAME FAX: 0018437451311 FROM: BMW AG - MATERIAL PLANNING AND INVENTORY TO: SUPPLIER CONTACT REF.: URGENT REQUIREMENT ZTA DINGOLFING PLEASE CHECK, IF YOU ARE ABLE TO SHIP THE FOLLOWING PART(S), SOONER THAN REQUESTED. WE NEED TO KNOW YOUR EARLIEST DELIVERY DATE WITHIN THE NEXT 3 DAYS. OUR PARTNUMBER : 7521768 PART DISCRIPTION :KÜHLMITTELSCHLAUCH YOUR PARTNUMBER : PURCHASE ORDERNUMBER1733777 / RELEASE NO./ DATE : RELEASES : DUE DATE REL. QUANTITY REMARK 31/06 30 LAST DISPATCH RECEIVED: DELIEVERY NOTE DATE QUANTITY 88984214 07.06.06 30 FAX : 0018648015117 REGARDS MRS. GORE VT-25 TEL.: +1-864-989-5946 NNNN

Supplier Specialist/Analyst can fax supplier an urgent order request to pull delivery date forward. Upon receipt, supplier should respond with shipping details.


BMW Service Parts Manual Technical Support

• Support for Service Parts related technical questions and AI Level releases should be addressed to: Mr. Marcus Schall Phone: 864.989.6988 Fax: 864.989.3527 Email: [email protected] https://b2b-portal.com

“My Workspace”/”ASAP Home”/”Suppliers/Externals”/ “WebEPC Start” – use this to access the Electronic Parts Catalog (WebEPC) through the ASAP (After Sales Portal)


BMW Service Parts Manual Packaging / Labeling Contact

• Packaging for Service Parts must be reviewed by the Packaging Engineer located at the BMW Plant in Spartanburg, South Carolina. Packaging Agreements cannot be changed without written permission from the BMW MC Packaging Planning Department. Contact: Ms. Bianca Hurley Phone: 864.989.6313 Fax: 864.801.6313 Email: [email protected] https://b2b.bmw.com Click on: Department / Logistics / Packaging / Packaging Manual of BMW Group / Click on “I” at intersection of Sales and Germany


BMW Service Parts Manual Supply Issues • Parts must be the current Series Production AI level and

must arrive at the final destination without damage.

Quality must be preserved during transportation and

storage.

• Please contact the Supplier Specialist/Analyst for

questions concerning on-time delivery issues.


BMW Service Parts Manual Quality – Complaint Reports • All incoming parts are inspected upon arrival in the Dingolfing

warehouse. If parts are defective, the supplier will receive a

Complaint Report and will be debited for the cost of expenditure.

There are two different types of complaints:

a) Logistical Complaints

Example: Incorrect deliveries, over deliveries,

incorrect packaging or labeling issues and container damage

due to incorrect loading/packing.

b) Technical Complaints

Example: Incorrect or old versions, material problems,

incorrect dimensions, missing subcomponents.

• For any quality questions, please contact the Supplier

Specialist/Analyst.


BMW Service Parts Manual Quality – Complaint Report Sample


BMW Service Parts Manual Quality – Complaint Reports

Complaint Reports (actual and history) are available for

review in the B2B Partner Portal.

Path: https://b2b.bmw.com

• My Workspace

• My Applications

• Part Quality - Production and Logistics

• Enter the supplier code

• Plant code for service parts is “Plant Dingolfing 2.2”

It is the supplier’s responsibility to check this link weekly.


BMW Service Parts Manual Quality – ISIR (Initial Sample Inspection Report)

• An ISIR must be obtained from BMW Quality before

the supplier delivers the first Service parts to

Dingolfing.

• Parts which are the same as Series parts will be ISIR’d by

Series SQAs.

• Parts which are Service specific, contact BMW Service Supplier

Specialist/Analyst for ISIR coordination.

• In case of non-Series identical Service parts, an ISIR

must be performed prior to parts shipment. Contact the

Supplier Specialist/Analyst for additional information.

• In case of Series identical Service parts, the ISIR will

be performed by the Quality Department at Plant

Spartanburg or at the plant where the vehicle is produced.


BMW Service Parts Manual Transportation - Shipping Address

Address of main service parts warehouse (CDC):

BMW AG Werk 2.7

Dynamikzentrum

Industriestrasse 5

D-84130 Dingolfing, Germany

BMW VAT number:

DE 12 92 73 398


BMW Service Parts Manual Transportation – Key Points

• All “Free Carrier” (FCA) freight will be arranged and paid

by BMW Group from the location as specified on the parts

purchase order. Shipping documents must include a

commercial invoice which shows the U.S., Canadian or

Mexican customs tariff number for each item.

• Regular shipments should be made by sea freight, unless

under BMW air freight dims (see page 25).

• Shipments by sea normally take 4 weeks from Canada and

the United States and 6 weeks from Mexico.

• Shipments by air normally take 1 week from Canada and

the U.S., 10 days from Mexico.


BMW Service Parts Manual Transportation – Summary of INCOTERMS (For Informational Purposes Only)

TERMS EXW

FCA

Seller's

Location

FCA

Other-

Than

Seller's

Location

FAS FOB CFR CIF CPT CIP DAF DES DEQ DDU DDP

SERVICES Ex WorksFree

Carrier

Free

Carrier

Free

Alongside

Ship

Free

Onboard

Vessel

Cost &

Freight

Cost,

Insurance &

Freight

Carriage

Paid To

Carriage &

Insurance

Paid To

Delivered

at Frontier

Delivered

Ex Ship

Delivered

Ex Quai,

Duty-Paid

Delivered

Duty-

Unpaid

Delivered

Duty-Paid

Mode of

TransportAny Any Any Ocean Ocean Ocean Ocean Any Any Any Ocean Ocean Any Any

Warehouse

StorageSeller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Warehouse

LaborSeller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Export

PackingSeller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Loading

ChargesBuyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Inland Freight

from Seller's

Location

Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Inland Freight

to Named

Location

Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Export

ClearanceBuyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Terminal

ChargesBuyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Forwarder's

FeesBuyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Loading on

VesselBuyer Buyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Ocean/Air

FreightBuyer Buyer Buyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller

Arrival

ChargesBuyer Buyer Buyer Buyer Buyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller

Duty, Taxes &

Customs

Clearance

Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Seller Buyer Seller

Delivery to

DestinationBuyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Seller Seller

NOTE: Export clearance costs include the export pedimento for shipments from Mexico.


BMW Service Parts Manual Transportation – Air Freight

• Shipments weighing less than 217 lbs. (100 kg) and smaller than

18 cu.ft. (0.5 cbm) will automatically be sent by air at BMW cost.

No air authorization number is needed for these shipments.

• When calculating dims, the airlines will round up, i.e., 2.3 is 3.

• All air freight shipments exceeding either limit must be approved in

advance by the Supplier Specialist/Analyst. Supplier must request an

authorization number which must be recorded on all shipping documents

with the airway bill number. If supplier is paying air freight charges and

schedules a carrier other than BMW’s carrier, parts must be at the CDC

Dingolfing within five (5) days. Parts must arrive in acceptable condition.

• If either the weight or size limit is exceeded and the supplier sends the

parts without an approval from the Supplier Specialist/Analyst , the

supplier will be charged back for the cost difference between the air

freight and sea freight.

• The supplier will be charged for any additional costs incurred if special

transport of past due parts is needed.


BMW Service Parts Manual Transportation – First Contact

First contact regarding all transport related issues is:

Mr. Robert Mann, SF-F-50

Manager, Transport Insurance BMW Group

[email protected]

Phone: 011. 49. 89 .382.76625

Fax: 011. 49. 89.382.76639


BMW Service Parts Manual Transportation Contacts – Air and Sea Freight

From NAFTA Countries to Europe:

Mexico

Senator Logistics, S.A. De C.V. Phone: 011.52.55.5786.8320

Mexico City Airport, Zona Federal Phone: 011.52.55.5786.8318

Team Mail: [email protected]

Ms. Patricia Cornejo – Operations Manager Cell: 011.52.55 1560.0083

Email: [email protected]

Mr. Tomas Colin – Shipping Coordinator


USA

Senator International Phone: +1 404.460.1500

Atlanta Airport Fax: +1 404.460.1517 Team Mail: [email protected]

Mr. Christian Sagstetter – Key Account Manager Cell: +1 786.340.7840

Email [email protected] Mr. Sean Hildebrand – Supervisor Cell: +1 404.514.2593


Canada TACO c/o Senator International Phone: +1 905.677.3471 Mississauga, Ontario Airport Fax +1 905.677.3584 Team Mail: [email protected] Mr. Christian Sagstetter – Key Account Manager Cell: +1 786.340.7840 Email [email protected] Ms. Laurie Dixon – V.P. Freight Operations Email: [email protected]

Ms. Svetlana Maluckov – Operations Email: [email protected]


BMW Service Parts Manual Overview of the Direct Delivery Project

What? • Delivery of parts from NAFTA suppliers directly to the U.S. RDCs

Why? • Save on transport and handling costs

• Reduce storage costs at the CDC in Dingolfing

• Improve delivery time to the RDCs

• Improve customer satisfaction

How? • Implemented cross-dock at Benore facility in Greer to increase the delivery frequency to each individual RDC

• Trucks pick up LTL shipments at various suppliers and combine loads to FTL and deliver weekly to RDCs

Further details- See Direct Delivery Manual


BMW Service Parts Manual Central Accounting

Contacts for …

Pricing issues - Please contact the BMW Buyer.

Accounting issues - Please contact Accounting Department

and copy your Specialist/Analyst on any

correspondence. (Details are listed on

the credit note.)


BMW Service Parts Manual Central Accounting - Payments

The supplier has two payment options:

1. Payments by Invoice -

Invoices must include supplier number, purchase

order (P.O.), price, quantity and must be sent to the

following address:

BMW AG

Dept. FR-232

D-80788 Munich/Germany

BMW VAT number:

DE 12 92 73 398


BMW Service Parts Manual Central Accounting – Invoice Sample


BMW Service Parts Manual Central Accounting - Payments

2. Self-Billing

To register for the Self-Billing Process, the supplier should send

the following information to the BMW AG Accounting Department:

- Contact person in supplier’s organization

- Fax number

- Name and address of supplier’s bank

- Account number

- ABA routing number

- Swift code

• Please forward this information to:

Mrs. Monika Schmidt

Phone: 011.49.89.382.26006

Fax: 011.49.89.382.70.26006


• To participate in the Direct Delivery program, supplier must

be registered for the Self-Billing Process.


Service Parts Manual Payments – Credit Note Sample


Service Parts Manual Service Parts Web Page https://b2b.bmw.com/ Path: Departments / Logistics / Distribution Parts and Accessories


1. Go to, https://b2b.bmw.com

2. Click on

BMW Service Parts Manual – Appendix 1 Internet Supplier Portal – How to register



3. Click on

3. Click On



5. Click on 4. Find Help here



6. Enter your supplier number and plant code


Service Parts Manual – Appendix 1 Internet Supplier Portal – How to register

7. Click here, and follow the instructions. After your company Master Administrator approves your application, you will have access and will be notified by Email.

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