blundencvaugust2015change-hr-od
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AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 1 of 13
CV - ANDREW BLUNDEN
Strategy, Program Management, Systems Integration, Change Management & Business
Improvement Executive With an MBA and a Master of Information Systems, Andrew Blunden is a passionate and accomplished senior executive dedicated to the analysis and improvement of business processes, capability and culture and delivering professionally managed change. The depth and width of his change & consulting experience is significant and he has also performed major international program management & executive roles. His role experience includes:
CEO and board member
Comprehensive change and culture change programs (as a practice lead)
Executive consulting & high level facilitation
Human Resources & Organisational Development Management (Heavy Manufacturing and Glass industries)
National Education Manager (within IT and Engineering Industries)
Productivity & Quality consultant (International Consulting company)
Business Improvement facilitator (quality, teamwork and services)
Knowledge Management
IT Systems Education Manager (Federal Government) Andrew is currently a practice lead within a consulting business in Brisbane. Based on the Lean & Sigma Six methodologies he delivers improved value for clients through his ability to select contingency approaches, bridge strategic, operational and IT issues and manage complicated project & change management environments to support service, quality and productivity outcomes for clients. Andrew sees himself as a continuous learner, mentor and leader as a member of a senior management or executive team within an ethical and exciting growth organisation.
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 2 of 13
Career Roles
Career Roles Functions – Key words
Achievements Organisation
2002 – 2015
Practice lead of Business Improvement Division – MRCagney & Lean Challenge Business Consulting.
Finance
Transformational Change
Financial Management
Marketing
Business Process Re engineering
Strategy
Capacity building
Organisational reform
Senior program and project management of consulting assignments including strategic planning, technology integration, program implementation, change management, productivity& qualityimprovement.. Divisional reviews within state public sector organisations. Major international business transformation and capacity improvement for TransJakarta – AusAid INDII
Expenditure review of Major public transport organisation $30 million savings identified
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 3 of 13
Oct 96 – 2002 Organisational Development Manager incl (Human Resource, Industrial Relations)– ACI - Owens Illinois Brisbane (glass manufacturing) Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning, OH&S, Environment, Rightsizing of workforce, Absence management, Technology implementation including SAP, Enterprise Bargaining, Performance Management, Cultural Change and Continuous Improvement activities within a blue collar manufacturing environment.
Human Resource management
Executive Management
Organisational Development
Industrial Relations
Environment, health & safety
Financial Management & Budgeting
Technology integration
Change Management
Strategic management
Workplace planning
Performance Management
Recruitment
Innovation & Improvement
Training & Development
Conducted a major downsizing (200+ staff) without any lost time or industrial action.
Facilitated company wide strategic planning workshops
Introduced major new automated manufacturing technologies and workforce planning for reskilled workforce.
Implemented an absence management program significantly reducing absence and cost of absence.
Conducted change management support program for company-wide SAP implementation (change management)
Designed the change support program for the company transformational change program ‘The 8 issues’
Delivered 6 EBA’s without industrial disruption.
Implemented innovation and productivity improvement programs
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 4 of 13
1994 – 1995
National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering – Metal industry)
Implemented National Training Strategy and Metal Industry Competency Standards. Supported implementation of the Proudfoot – Crosby Productivity & Quality Improvement Program throughout ANI. Also responsible for National Graduate, Professional Development, Role Clarity and Performance Management Programs
Environment, health & safety
Financial Management & Budgeting
Change Management
Strategic management
Workplace planning
Performance Management
Innovation & Improvement
Training & Development
Implementation of Proudfoot productivity and Crosby quality improvement processes generating multi-million dollar savings for the company.
Implementation of National metal industry competency standards and classification program for Bradken.
Introduction of performance management and role clarity programs. Change management role.
Design of Bradken graduate program.
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 5 of 13
1991 – 1993 Synergy Consulting – Self employment Various clients
Organisational development
Quality
Productivity
Financial management
Business Improvement
Change Management
Training
Technology integration
Quality and productivity improvement for SME’s including Paramount Leisure products, S&P Spa, Oricon and Qld Government
1989 –1990
Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm Beach USA). Provision of specialist facilitation and Change Management support to quality and productivity improvement teams for major customer organisations. Quality Improvement and productivity Facilitator.
Change management
Productivity
Quality
Business Improvement
Facilitation
Training
Was a key member of multiple consulting productivity and quality improvement projects (Delivering multimillion dollar customer savings)
Operational change management and facilitation
Executive training
Clients included, Channel 9, Westpac, Legal & General, Link telecommunications, Top fertilisers
1986 – 87
National Training Manager – Apple Centre Canberra – ACT Delivered training and multimedia services for mainly government clients.
Governance
Policy
Process
Technology management
Training & Development
Program management
Finance Management
Multimedia training program development
Doubled the Training financial turnover of the Apple Centre Canberra
Instituted the first Apple multimedia learning authoring team in the ACT via the Apple Centre concept. Authored ground breaking multimedia and video products for major government client base including video training for the Black Hawk Helicopter training program
Technology Change management
Sales & Marketing, Operations management
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 6 of 13
Pre 1986
Team leader through to Assistant Director ADP services Social Security Department Canberra (pre Centrelink) Was a member of the Stratplan implementation team.
Policy
Procedure
Governance
Management
Financial managment
Business process design
Technology integration
Training and Development
Member of the then Department of Social Security - Stratplan major re-equipment project implementation team. Mainframe and mini computer implementation across 150 offices, 6000 staff and 20 office automation products. Change management and business process, technology integration.
Work design, training program design.
Project management
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 7 of 13
Consulting
Consulting Roles & Projects
Client
ACT Government – Treasury review of ACTION
Project managed institutional expenditure review and improvement of ACTION buses ACT for Treasury & Chief Minister
Ethekwini Busway – Aurecon. Provided high level Safety, Security, Operational management, learning design and change management support for the design phase of the busway project in Durban South Africa.
AusAid – TransJakarta - International Institutional Reform. 2013 -2015
Senior Consultant AusAid program reviewing TransJakarta a major public transport provider in Jakarta, delivering detailed analysis, business planning, operational improvement and institutional reform for a 6000 employee organisation. Program managed Control centre implementation and development of strategic IT applications. Delivered HR & IT strategies and Change and transition plans
Department of Transport & Main Roads - Upper Mt Gravatt Bus station capacity review – Project Management 2012
Project management of passenger and bus capacity review program and stakeholder information gathering for interchange (DTR) resulting in improved capacity of the station.
Southbank Corporation - Southbank Risk Management 2012
Project managed a transport and traffic risk assessment for Southbank parklands in Brisbane Qld.
Department of Transport & Main Roads (DTMR) - Develop Intelligent Transport System Framework for Network Operations Planning 2011
Develop Responsibilities and accountabilities map and policy recommendations for DTMR network operations planning
Translink - Mobility Management Business case and concept planning 2012
Developed A Mobility Management concept plan and consulting activities together with McLean Hazel Edinburgh UK.
Gold Coast Rapid Transit - Service Integration workshop 2012
Conduct a workshop to integrate bus and light rail services on the Gold Coast 2012 - 14
Sunwater - Maintenance Management Application and hardware business case 2011 - 12
Developed a business case and application specification for an in-field water maintenance and infrastructure workforce. Workplace change mapping.
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 8 of 13
netBI – Department of Transport and Main Roads – Passenger Transport Taxi reporting DTMR 2011 – 12 (Business Intelligence and Data warehouse)
Manage DTMR & software implementation and liaison issues for taxi performance reporting process.
Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle Road Operations Program Office Establishment project including Business Case and Implementation planning development, Change management and specification of the Heavy Vehicle Permit IT system.
Department of Transport and Main Roads - Nerang Functional reorganisation 2010
Business Process Reengineering (Core Business Services)
Reviewed all administrative processes within a state government department markedly improving efficiency and productivity. Process mapping, efficiency and quality improvement. Change management and Knowledge management.
Department of Transport and Main Roads - Metro Brisbane 2009 -10
Functional Review (Intelligent Transport Systems, Managed Motorways and Road Operations)
Successfully project managed the restructure including project planning, change management, KPI development, functional design, business charter, responsibility mapping.
Territory and Municipal Services ACT - Transport Capability Review
Business Review (Divisional Transport Planning Capability)
Department of Transport and Main Roads – Brisbane City Council - Brisbane Metropolitan Traffic Management Centre Training and Development
Develop operational procedures, training curriculum, present and support operators, assist with policy, learning and change management.
MRI Canada - Strategic planning
Conducted strategic planning process for international company.
Department of Transport and Main Roads – Nerang Traffic Management Centre – Centre &Traffic Response Service Implementation
Redesign and implement Traffic Response service, recruit, develop policy, procedures and learning curriculum and functional task design Project managed the timely implementation of a major Traffic Management centre in Qld.
TransLink - Net based business intelligence implementation supporting TransLink
Develop organisation Key Result Areas, Key Performance Indicators and KPI Goals for use in Business intelligence dashboards.
Department of Transport and Main Roads - Nerang Main Roads Team Process Development & Business Process Reengineering
Business Process Review, Develop temporary process support database tools
Department of Transport and Main Roads - Nerang Main Roads Recruitment & Training Operators Traffic Response Officers
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 9 of 13
Recruit key positions, design jobs, develop and implement learning curriculum, operationalize processes.
TransLink - Business Process Review Busways Operations Centre
Organisational Review of operations centre, policy, procedures and culture.
TransLink - Busways Business Process Improvement
Business Process Reengineering, Knowledge documentation, Web based intranet development, operator learning curriculum design and development.
Queensland Transport (Integrated Transport Planning) - Divisional Strategic Business Planning Process. Conducted strategic planning process.
Brisbane Transport - Net based Business Intelligence system installation support.
Implementation & Support Data Warehousing and Business Intelligence Tools.
Owens Illinois - Frontline Management Training program (Certificate level) in Manufacturing.
Leadership program design, development and implementation. Facilitate and deliver the 12 modules over 2.5 years for 160 people
Program included an innovation and problem solving program for a large resulting in +million dollar project savings across the business
Alcan - Safety Improvement Program
Designed and delivered a manufacturing safety improvement program.
BASF - Training knowledge base
Assisted with selection of Training and Knowledge management system for the organisation.
ACTION - Management Information System - Analysis ACTION buses ACT
Provided the business analysis, Consulting, KPI development and change management implementation support for a Data Warehousing preparation
Education Queensland – Smartcard research project
Develop options and framework for use of smartcard in Qld State schools
Alcan - Gove Team Building
Team building and problem solving workshop design and facilitation (manufacturing)
Brisbane Transport - Busway Operations Centre - Incident Management System Development Brisbane Transport
Design assist, configuration, installation, user documentation, training and implementation support
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 10 of 13
MetroTas - Management Information System Analysis
Business Analysis to support Data warehousing preparation
Owens Illinois - Frontline Management Program Assessment
Assess Leadership Management program
MetroTas - Web based business intelligence system support & implementation
Implementation, Executive education, KRA, KPI determination, User training, documentation
Brisbane Transport - Environmental Management program
Develop Web/CD based Environment Management program
Brisbane Transport - Reform Project, Introduction of Self-managed work teams (drivers), implementation of customer service program.
Delivered large cost savings through self-managed improvement teams and innovation projects.
Translink - Busway Operations Centre - Cultural change
Develop and implement cultural change program for operators
Brisbane Transport - Incident Management System reconfiguration Brisbane Transport
Adjustment of system configuration
Queensland Transport - SEQIPP (South East Queensland Integrated Planning Process (Review Process)
Business Process Review
Queensland Transport - Business Planning Public Transport Division Qld Transport
Facilitate planning process
Translink - Busway Safety Officer Recruitment process
Recruit new safety officers
Department of Transport & Main Roads - Nerang Main Roads Traffic Management Centre review
Traffic Management Centre Review
Department of Transport & Main Roads - Critical Incident Debriefings (Tugun Motorway)
Translink - Busway Safety Officer role review
Role Review
Translink - King George Square – Inner Northern Busway - Training and Procedures development
Procedure documentation, Process review, Safety
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 11 of 13
Queensland University of Technology - Culture change & Knowledge workshops
Infrastructure Services cultural change
MRCagney ISO9001 certification
ISO 9001 system design, develop and implementation Australia and NZ locations
Translink - Busway Procedure review and training
Business Process Engineering and documentation
ACTION - Incident Management System
Implement incident system. Configuration, implementation, documentation and training
ACTION Procedures IMS
Develop incident management procedures and integrate with incident system
Department of Transport & Main Roads - Queensland Taxi Contract Performance Reporting
Develop specification for data warehouse and business intelligence solution for taxi industry
Department of Transport & Main Roads - Cairns Traffic Management Centre
Traffic Management Centre strategic and implementation advice
ACTION - Business Process Review – Bus Scheduling and Planning
Business Process Review ACTION Scheduling and Planning (buses)
Department of Transport & Main Roads - Traffic Management Centre - Operator Training
Repeat Training program (new operators)
QR National – Derailment, Productivity and Safety improvement program Review current work practices, policies and procedures. Focus on rail productivity and incident management within QR National yards. (9,000 employees)
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 12 of 13
Personality Traits
A passionate and positive leader with good relationship management skills
A strategic mindset with rare capability of translating strategy to operational implementation
Strong process and system improvement focus
Strong business acumen & street wise tactically
Advanced problem solving abilities and adaptive logic (large toolbox of relevant models for contingency application)
Collaborative pragmatic facilitator and presenter
Sense of humour used appropriately to dilute tension and build relationships
Self-directed, well organised, effective time manager
Persistence and ability to follow through to get things done and meet commitments
Myers Briggs Type Indicator INTJ (Thinks it through, makes a decision, trusts instincts and intuition) Education
Master of Business Administration - QUT - 2002
Master of Information Systems - USQ - 2007
Currently part time PhD student - Knowledge transfer within project teams. (on hold)
Diploma of Training and Assessment Systems - 2002
Crosby College QES instructor (Phillip Crosby & Associates US 1994 accreditation)
Dupont Safety System Manager Accreditation
Certificate Audio Engineering (SAE)
Myers Briggs Type Indicator (accreditation)
Team Management Index (accreditation)
Skill Sets
Strategic & Operational Planning
Program and Project Management
Technology integration
Business Process Re-engineering (Quality & Productivity improvement)
Knowledge management systems
Institutional reform and improvement
Culture & Program Change Management design and delivery
Human Resource Management, IR and Organisation Development role experience
Innovation and Problem Solving
Learning Program Development & Curriculum design
Business intelligence, Data warehouse and Technology Implementation
OH&S and Environmental management Additional Professional Development
Rogen Executive Presentation Skills
Dupont Safety System Manager Accreditation
Myers Briggs Type Indicator Accreditation program
Wilson Learning Problem solving training accreditation
Project Leadership (Patton)
Team Management Index Accreditation program
Neuro linguistic Programming (Dalmau)
Computer Documentation (McKilliam)
Computer Based Training Authoring (Boeing)
Time Management (Time Management International)
ISO9001 Internal Auditor (Quality Assurance Services)
AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 13 of 13
Professional Associations
Member Australian Institute Training & Development
Member Project Management Institute
QUT Alumni
Member Australian Organisation for Quality Personal Details
Andrew John Blunden 122 Williamson Road, Tamborine Qld 4270 07 55438320 (Home) 0418 624458 (Mobile) [email protected]