blug ibm sametime 8.5.2

©2010 IBM Corporation

IBM Sametime 8.5.2What's new?

Thierry Batut | IBM UC² Sales LeaderVincent Perrin | IBM Certified Collaboration Solutions ArchitectJune, 2011

R eal time


Speakers


We're now entering the 5th evolution of computing

Mainframe

Departmental

PC

InternetSocial

The Social Business era will bring profound changes in the way businesses communicate with their customers...

©2010 IBM Corporation 4

Generational shifts unleash different work styles

Growing as % of workforce Growing as % of workforceShrinking as % of workforce

Mid-career workers(Age 35 - 50)

Mid-career workers(Age 35 - 50)

New generation(born after 1980)New generation(born after 1980)

Wisdom and intellectual and innovationand middle managers

E-MAILTELEPHONE

INSTANTMESSAGING

SOCIAL NETWORKINGVIDEO & MOBILITY

Older workers(Age > 50)

Older workers(Age > 50)


New forms of communication are becoming mainstream

6

Social business for a smarter planet

On a smarter planet, people are transforming the way they interact... and this transformation is impacting the way business is being done

95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years.

– IBM CEO Study 2010

Standout organizations are 57% more likely to allow their people to use social and collaborative tools.

– IBM CHRO Study 2010

Why Social Business is important to our clients...

69% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues.

– McKinsey Global Survey 2009

7

Product & Service Development

Marketing, Customer Service

Deepen client relationships

Drive operational effectiveness

Workforce optimization

Operations, Human Resources

Traditional Business

A Social Business

'Push' marketing via traditional channels

Control over brand image and brand communication

Builds trusted relationships and increases sales through relevant messages across all channels

Drives brand advocacy through communities and dialog

Invest in R&D Generate new ideas

internally Test ideas in market

Shares insights to generate break-through ideas and speeds time to market, gaining market insight and readiness

Email and phone based communication

Knowledge kept in silos

Reaches out to professional networks to respond faster with business decisions to new opportunities, saving money

As we talk to clients, we have identified three significant entry points that align to roles/functions within the organization

Entry Point


Unified Communications is the action behind the Social Business

● New social models are changing the way businesses operate

● But social interactions tend to be asynchronous

● UC makes it possible assemble the team, regardless of location and make a decision - now!

Voice

SMS

IM

Video

Document Sharing

IM

R eal time


Sametime is the Real Time Social PlatformVoice/Video

The Sametime Connect Client is your Social

Communications Dashboard

Business Card

Meetings

Social Connections Twitter ...

Simple access


Sametime SUT is simple● Perfect for

─ Multi-countries─ Multi-PBX─ Mobility─ Work at Home

● One single client─ No need for plugins─ No need for external

Softphone deployment● One Single Number

─ Based on automatic Sametime context policy

─ Transfer your call in real time to your favorite phone device

12

Social Businesses drive better business outcomes

Drive Growth Create Cultures ofInnovation Cost Control

Establish strong clientand partner relationships

Innovate through collective talent

Develop efficient means of working

Leverage and preserve tacit knowledge

Sense and respondto change

Process

Talent & Expertise

Information

ConnectConnect CollaborateCollaborate InnovateInnovate

Unified Communications & Collaboration

Messaging & Collaboration

Portals &Mashups

SocialSoftware

ICS Collaboration Portfolio

26.5.2009

• Collaboration 2.0 available to 398k of us• 168 countries, 2k locations, 140k+ remote workers

• Profiles: 631,000; 1 M+ searches/week• Communities: 33,600; 329k members,

80k users/month• Blogs: 32,000; 10,400 very active bloggers,

74k users/month• Files: 225,000; 5.2M downloads,

211k users, 71k user/month• Activities: 171,000; 2.3M entries,

346K members, 70k users/month • Wikis: 29.800 with 263.000 pages and

69k users/month• Bookmarks: 1.1M; 3.1M tags,

32k users• Instant Messages: 11M+ a day • Web Conferences: 19k with 103k users and

8.3M connection minutes per month

About*

• Search satisfaction has increased by 50% with a productivity driven savings of $4.5M per year

• $700K savings per month in reduced travel

• Reductions in phonemail, E-mail server costs

A Social Business in Action

* For some services there are legacy systems still available. Their traffic is not listed here


Lotus Sametime 8.5.1 recap 2010 2011

Sametime Unified Telephony

●Integrated presence●Embedded softphone●Click to call/click to conf●Single number service●Support for IP & TDM PBX's

2009

●Simplified online meetings●Standards based voice/video●Zero download web clients●iPhone browser IM client●New web APIs●Sametime system console●Notes upgrade install●Windows XP/Vista clients●Windows 2008 server

● New client platforms Windows 7, Linux, Mac (incl 10.6) (includes ST Adv, SUT)● Lotus Domino® 8.5.1 /8.5.2 ● Support for latest BlackBerry● A/V improvements

Sametime 8.5Lotus Sametime 8.5.1


Sametime 8.5.2 Key Themes

Web browser meetings improvements to extend access and reach

Audio video management tools to help accelerate adoption

Mobile access - new devices and capabilities

New options to simplify SUT deployment


Sametime 8.5.2 web meetings audio & video

Note: Final product features and user interface are subject to change

Video Controls:- Show/ hide own video- Hold/resume - Pause/resume

Moderator Controls:- Mute/unmute all- Mute another person- Lock call- End call for everyone- Hang up participant

Call Controls:- Connect/disconnect- Adjust Volume- Hold/Resume

List of participantsshows connection,

presence & muted status

Call & video controls

Browser plug in installs on demand or pre-

installed; also supports 3rd party video integration


Sametime 8.5.2 new meetings tools for web browser users


Meetings open in a new tab or window

Click to return to the meeting room center

Jump forward or backwards in the slide

deckCreate and send polls

Pointer and highlighters


Sametime 8.5.2 meetings security● Manage access to meeting rooms

─ Prevent entry without room owner or manager present

─ Eject user(s) from a meeting room─ End meeting session for all

● Room delete for system administrators


Delete rooms from the server

Click to end the meeting


Sametime 8.5.2 chat history improvements● Search all transcripts or just those of the selected contact● Find files and links sent by the selected contact



Sametime 8.5.2 audio / video management● NAT traversal

● Bandwidth management

● Multiple 3rd party A/V partner integration and management


Partner/home Network

Corporate Network

Public Network

DMZ

Sametime 8.5.2 NAT traversal for audio/video

Internet

NAT Router

New:Sametime TURN server

Sametime clients

(rich or web)*

Sametime Media Manager

Sametime clients

(rich or web)*

Sametime clients

(rich or web)*

* Requires updated Sametime 8.5.x clients (rich or web)

● Enables audio and video connectivity across firewalls● Supports ICE/STUN/TURN standards


Sametime 8.5.2 Bandwidth Manager

Fernando (Brazil)

Ted VP (US)

Amadou (France)

Gail VP (China)

● Protects network by restricting bandwidth used for Sametime audio/video● Manages calls to available bandwidth at each location● Uses bandwidth policies based on classes of users



Sametime 8.5.2 multiple A/V partner integration


Partner audio bridge

connector

Partner video

conference connector

Sametime Media Manager

● Allows Sametime native + a 3rd party audio + a 3rd party video service● Lets users select appropriate service for each call or conference● Manages access to each service via policies

Voice only

or

Voice+ video


Sametime 8.5.2 mobile

● Instant messaging

● Meetings

● Sametime Unified Telephony


Sametime mobile client for Android

Native Sametime client for Android



Sametime meetings client for Blackberry devices



Screenshots and features are for illustrative purposes and subject to change

Mobile UCC – Native iPhone Client


Sametime Unified Telephony 8.5.2

● Click-2-Call number in Notes and Sametime● Active Speaker Notification● Enhanced call merge support● Initiate SUT calls from Android devices● Rest APIs (to support mobile web page for getting/adding/setting devices)● New Hardware support (3550M3)

Updated toolbars for ad-hoc calls and meetings Note: Final product features and user interface are subject to change


What's new in Sametime Advanced 8.5.2

● New release of Sametime Advanced● Chat room LDAP group ACL's● Improved scalability for alerting/ broadcasts

─ Server side MQTT replaces Event Broker

● Compliance logging API's ─ Capture chat room activity─ Partnering with Facetime, Permessa, Instant

Technologies and others

● Sametime System Console support for deployment/management

● Consistent platform support with Sametime Standard─ Support for latest server OS platforms─ WAS 7.x and DB2 9.5/9.7 support New: group support

for chat room access



Sametime 8.5.2 Collaboration integration

Sametime presence in Lotus Connections


Microsoft Office 2010 ribbon support

Contact list portlet

Sametime contact list in iNotes sidebar


Sametime 8.5.2 Administration Improvements

● Sametime System Console─ Federated deployment: share

a common deployment manager instance across Sametime servers

● Compliance APIs for Sametime Meetings and chat room data capture

─ Working closely with partners – Facetime, Permessa, Instant Technologies

● Monitoring ─ More monitoring API's─ New IBM Tivoli Monitoring

solution for Sametime

:

Tivoli Monitoring support

Sametime System Console clustered

deployment


New platforms for Sametime 8.5.2 ● Microsoft Windows 2008 R2● Novell SLES 11 Linux● IBM Websphere Application Server 7.x● IBM DB2 9.5 and 9.7


Sametime Unified Telephony “Lite” 8.5.2

● Simpler SUT deployment option (licence and pricing terms to follow) ● Make / receive video and voice calls from Sametime 8.5.2 a/v client● Limited in-call control● Uses Sametime Media Manage/ SIP Proxy server properly configured with a

SIP-trunk-connection (SUT Telephony Application Server and Telephony Control Server are not required)

● Upgrade-able to full SUT● At 8.5.2 GA, IBM will certify major SIP communication environments

─ IP PBX's and SIP based audio and video conference bridges

● Other SIP infrastructure configuration certifications will follow after GA


● Make / receive voice calls from Sametime 8.5.2 a/v client

● Call video endpoints or video MCUs● Call a telephone endpoints or audio

conference bridges● Within a call: mute/unmute, raise/lower

volume, start/stop video, leave call

Sametime Unified TelephonyFeatures Compared

All of SUT “Lite” features plus a richer telephony experience

● Single number service● “On-a-call” presence status● Multiple device support● Contextual Incoming call rules● Transfer calls between devices● Hold, Transfer, merge calls● Visual audio conferencing● Moderator conf controls● Works with multiple PBXs

SUT “Lite”

SUT


SUT 8.5.2 “Lite” deployment option

SIP endpoints

SametimePresence / IM

Server

Sametime user

SIP Audio/ Video Conference bridge

PSTNGateway

H.323Gateway

H.323 legacy video rooms

3rd Party SIPInfrastructure

External phones

MeetingsServer

TDM

SIPSametime Media Manger

Other user


Lotus Sametime Unified CommunicationsFuture Themes for Sametime and SUT

Mobile UC – IM, Meetings, SUT Sametime Unified Meetings – web, audio, video Tight integration with other collaboration tools Interoperability with video & telephony partners Simpler deployment options Cloud / hybrid delivery of Sametime UC services

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at IBM's sole discretion.

IBM Sametime Product Roadmap

Sametime/SUT Next

3Q 2010

IBM Sametime and SUT 8.5.1

2Q 2011

■ A/V for Web browsers■ Bandwidth management■ NAT Firewall Traversal■ Larger scale A/V mtgs■ Multiple TCSPI connectors■ Meetings enhancements■ Sametime Advanced updates■ SUT updates

■ New communication option■ Server hardware updates

■ Mobile clients■ Android■ Blackberry

■ Richer presence (eg:telephony/social)

■ A/V on Web client■ Enhanced mobile UC support

■ Native iPhone client■ SUT for mobile updates

■ Enhanced rich conferencing■ Web UI improvements■ Access Control■ Meetings APIs

■ Extend cloud UC delivery■ SUT improvements

Large A/V support SUT 8.5.1 client integration ST Advanced support for 8.5.1 More client platforms:

Win 7, Linux, Mac (incl 10.6)

Lotus Sametime Std/Adv/SUT 8.5.1

2011/2012+

Subject to change


Top five reasons for upgrading from Sametime Entry to Standard

● Use Sametime from mobile devices

● Use Sametime for Web Conferences (On premise versus Hosted/SaaS)

● Native voice and video to Sametime Chats

● Securely collaborate with external users with presence and text messaging. thru simple web chat

● Integrate with Social Communities via Sametime Advanced and Connections.

http://tinyurl.com/sametimenow852

http://tinyurl.com/sametimenow852


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