bifm north wales branch event 11 november 2014
DESCRIPTION
Presentations from the inaugural BIFM North Wales Branch event at Moneypenny, Wrexham on 11 November 2014TRANSCRIPT
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BIFM Membership
Mark WhittakerBIFM North Region
Deputy Chair
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BIFM Membership Benefits
To promote excellence in facilities management for the benefit of practitioners, the economy and society
> Professional Recognition
> Access to Knowledge and Information
> Professional Development Tools
> Networking Opportunities
www.bifm.org.uk/bifm/membership
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Professional Membership
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Knowledge and Information
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Events
> Networking Opportunities
> Regions and Special Interest Groups
> Think FM
> Awards Dinner
www.bifm.org.uk/bifm/events
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Your Regions Needs You
Can you help us with:
Hosting an Event?
Speaking at An Event?
Letting us know what topics we should cover?
https://www.surveymonkey.com/s/8R896YL
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Good afternoon.
Rachel Clacher
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1999.
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1999.
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We look after telephone calls.
That’s all we do.
We do it superbly.
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Mantra 1:
Wear your client’s shoes.
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So we have to be/have:
→ Committed→ The best receptionists
in the world→ Great IT & scalability→ Indispensable→ Here 24/7→ Clear team structure & pricing→ Clear financial benefit
Our clients’ want:
A relationshipGreat people to look after their callsEvery call handled brilliantlyGood contract termsFlexibilityTransparencyValue for money
Mantra 1:
Wear your client’s shoes.
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So we have dedicated teams:
Small businessesLarger businessesLegalPropertyCanal & River TrustRetailHealthcareMotor industry?
Our clients’ also want:
Someone who understands their business
Mantra 1:
Wear your client’s shoes.
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Mantra 2:
Treat others as you would want to
be treated yourself.
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Recruit for attitudeEmploy. Engage. Retain.Be environmentally aware
Mantra 2:
Treat others as you would want to
be treated yourself.
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Mantra 3:
Think big. Act small.
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Mantra 3:
Think big. Act small.
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Mantra 3:
Think big. Act small.
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Mantra 3:
Think big. Act small.
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Thank you.
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What’s Happening In The FM Jobs Market?
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Nicola LathburyManaging Director - Hexagon FM &
BIFM Midlands Committee Member
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Get Connected……..@hexagonfm
@bifmmidlandsuk.linkedin.com/in/nicolalathbury
www.hexagonfm.co.uk
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• 10 years recruitment experience
• 7 years experience in facilities management industry
• 3 years operational facilities management experience
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Great News!
FM Market is Buoyant!
60% Increase in new roles this month
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Who do we recruit for?
End UsersFM Service Providers
Waste ProvidersConsultancies
Specialist Contractors to the FM & Waste Management Industry
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THEN (2000)
• Candidate Rich
• Existing specifications
• Worked off PSLs with large agencies
• First come – first served
• Focus on numbers
NOW (2014)
• Shortage of good quality candidates on the open market
• Open minded to test specifications
• Working with smaller agencies, personal touch, relationship driven
• Structured approach to invest wisely
• Focus on quality
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Think differently!
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How can I find my dream job?
• Understand yourself• Goals• Strengths & Weaknesses• Key Achievements
• W.I.F.T• References• Key Partners• Preparation
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How can I source my dream team?
• Strategy• Communication• Current skill base• USP’s• Market Image
• W.I.F.T• Recruitment Process• Managing expectations• Key Partners• Retention
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The Living Wage Caroline Reilly
Living Wage Foundation
@LivingWageUK
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What is a Living Wage?
• The minimum wage is a negotiated settlement.
• The Living Wage is an hourly figure according to the real & most basic cost of living in the UK.
• A basket of essential goods and services and the Joseph Rowntree MIS research.
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What is a minimum income standard?
• The income people need to have a minimum acceptable standard of living.
• Based on social consensus.
• Calculated from a “basket” of goods and services.
• “Needs”, not “wants”: not an “aspirational” living standard.
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What is in the basket of goods and services? In
Computer
Mobile phone
1 week UK holiday
Occasional takeaway, modest meal out
Birthday presents
Washing machine
Out
Smart phones
Foreign holidays
Satellite/cable TV
Dishwasher
Designer trainers
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People in need of a Living Wage
• 22% of employed people live in poverty despite working either one, two or even three jobs to make ends meet
• That’s 5.26 million people in the UK and it’s growing every year
• 5.26 million people have to choose between life's basic essentials
• The lowest wage isn’t calculated for people to live comfortably on
• It is not enough to support a person’s or family’s basic needs in life
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Living Wage by Sector
By proportion* By number*
Bar staff – 85% Sales and retail assistants –
810,000
Waiters and waitresses – 85% Cleaners and domestics – 450,000
Kitchen and catering assistants – 80% Kitchen and catering assistants –
370,000
Vehicle valeters and cleaners – 75% Care workers and home carers –
270,000
Launderers and dry cleaners – 70% Storage/warehouse occupations –
170,000
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History
• Launched in 2001 by Citizens UK, families in East London.
• Early success with Hospitals, Canary Wharf & the City.
• March 2005 GLA publishes first Living Wage figure £5.80 per hour.
• KPMG identify risks and opportunities for LW.
• Momentum builds and in 2011 launched the Living Wage Foundation to accredit employers nationally.
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Living Wage Foundation
The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage Employers across the UK.
• Accreditation –
• Intelligence –
• Influence –
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Business Benefits
• 80% of employers believe that the Living Wage had improved the quality of the work of their staff, reporting improved loyalty and customer service.
• Absenteeism and sickness rates are down by 25%
• It encourages staff to stay at their job longer and saves businesses money in the long term.
• PwC found turnover of contractors fell from 4% to 1%. When turnover of contractor staff halved KPMG saved £170,000 on one contract alone!
• 70% of employers feel that the Living Wage has increased consumer awareness of their organisation’s commitment to be an ethical employer.
• Over 6 years cost of KPMG’s facilities operation has reduced.
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Number of Accredited Organisations
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The Licence Details
• A large employer can be ready to be accredited once they can confirm that all direct staff are paid the Living Wage as a minimum
• Employer then needs advice in planning how to apply the Living Wage to all contractors and subcontractors in addition
• Phased implementation allows large organisations to implement the Living Wage over time through agreed milestones
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Contractors
• The test for whether a contracted worker falls within the ambit of the living wage depends on the regularity of service and the location of their work.
• The test: the worker is on the employer’s premises for two or more hours per week, for eight or more consecutive weeks in the year.
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The Accreditation Process
• Employer decides that they want to be a Living Wage employer & contacts us
• We consult them and offer them options and send them the licence agreement to sign
• The employer completes & returns the agreement
• Foundation sends them an accreditation pack & invoice for the licence and renew this each year
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• A National celebration of Living Wage Employers.
• November 2nd – 8th 2014.
• Events in towns and cities around the UK.
• New Living Wage rates announced for London and UK.
Living Wage Week -November
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1000 Employers
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A little difference goes a long way
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A little difference goes a long way
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Living Wage Employers
Our challenges
• Persuading our most successful and most celebrated organisations to adopt the Living Wage, for example:
• Care Sector
• High Street Food and Clothes Retailers
• Places we go for Entertainment
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