better engaging the quad-generational workforce
TRANSCRIPT
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1© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Workforce ExperienceBetter Engaging the Quad-generational Workforce
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2© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Today’s Workforce Is Not Engaged
68% – 87% Disengaged
50% 32%18%
Worldwide Employees(Across 142 Countries)
US Employees
63%13%24%
EngagedEngaged
Disengaged Disengaged
ActivelyDisengaged
ActivelyDisengaged
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4© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.
Disengagement is Expensive
68% – 87% Disengaged
ONE disengaged employee costs an organization approximately
$3,400 for every $10,000
in annual salary.
Actively Disengaged Employees Cost the American Economy an Estimated
$450 – 550 BillionAnnually Due to Lost Productivity.
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Worldwide Engagement 13% engaged 63% disengaged 24% actively disengaged.
Active Disengagement is a Global Problem
Germany: €112B- €138B per year
(US$151B to $186B)Active Disengagement
UK: £52B-£70B per year(US$83B-$112B)
Active Disengagement
US $450B to $550B per yearActive Disengagement
6% Engagement in China Less than half the global average
New Zealand & Australia
24% engaged,60% not engaged.16% actively
disengaged
Highest active disengagement in
Middle East & North Africa (MENA), particularly in Tunisia 54%,
Algeria 53%, Syria 45%
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41%Fewer Safety Incidents
25%Lower Turnover
(in High-turnover Organizations)
Employee Engagement Matters
1.5x Higher EPS When
Engaged Employees
Outnumber Disengaged by ~9:1
Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.
21%Higher Productivity
Higher Profitability22%
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The Workforce is in Transition: Quad-generational
Personalize Your Approach to Each Generation for Better Engagement
Motivation Values Work Style
Working Longer, Retiring Later Defined By Their Work Value Face Time
Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or
Want Face Time
Independent, Resourceful, Self-reliant
Work Must Make Their Lives and Society Better
Expect Equal Seat at the Table
Just Now Entering the Workforce
Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual
Generation Z (born 1995 to 2009)
Generation X(born 1964-1980)
Baby Boomers(born 1946-1964)
Millennials (Generation Y)(born 1980-1995)
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The Workforce is in Transition: Quad-generational
17%
36%
34%
35%
42%
21%
2% 12%
Now 2020
Organizations Must Address Each Generation’s Needs
Generation Z (born 1995 to 2009)
Generation X(born 1964-1980)
Baby Boomers(born 1946-1964)
Millennials (Generation Y)(born 1980-1995)
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Digitization and Social Trends are Challenging Organizations
Companies will Adapt or Perish
ErodingGeo Boundaries
Consumer-driven IT
Under-utilizing Assets
Explosion of Devices
Evolving Social Contracts
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Every Change Impacts the Workforce Experience
OptimizeWork Environment
Enable aMobile Workforce
ImproveEmployee Engagement
Millennials(born 1980-1995)
Baby Boomers(born 1946-1964)
Generation Z (born 1995 to 2009)
Generation X (born 1964-1980)
Evolving Social Contracts
Under-utilizing Assets
Consumer-driven IT
Eroding Geo Boundaries
Explosion of Devices
Quad-generation Workforce Needs Differ
Digitization & Social Trends Are Challenging Organizations
Employee Disengagement Costs Are High
Enterprises Must Address Organizational Challenges to Attract and Retain Top Talent
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Attract and Retain the Quad-generational Workforce with a Better Workforce Experience
Enable a Digital Workforce
Deliver Flawless and
Effective Meetings
Transform the Workplace
Optimized Work Environment Seamless Mobile Workforce Better Employee Engagement
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Transform the Workplace
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Experience(Customize Your Space with Your Preferred Settings)
ColorBlue
Temp
68°74°• Smart+Connected Spaces• Cisco Maps
Reserve(Flexible Workspaces)
Locate(Spaces and Conference Rooms)
Dynamic Workspace Allocation
Simply Find and Personalize Workspaces
Cisco Connected Workplace
~40%Lower Real
Estate Costs
~50%Lower Furniture
Costs
~40%Reduction in
workplace services
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Workplace Analytics
Occupancy and Utilization
Dwell Times
High Traffic Areas
Understand and Optimize Real Estate Utilization
• Hyper-location Based Services• Cisco Mobility Services Engine• Smart+Connected Spaces
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Enable a Digital Workforce
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Secure Access to People, Information and Resources
On the Move
From the Workplace
On Any Device
Improve Workforce Productivity
• Cisco Unified Access• Cisco Identity Services Engine
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Agent Connects to Experts While On-site with Claimant
17© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialFaster Processing of Insurance Claims
• Cisco Remote Mobile Expert• Cisco Jabber
Real-time Consultation(Connect via Video or Voice)
Share Accident Details
Display Video and Photographic Footage
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Interactive Support
18© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialStreamline Processes and Decision Quality
• Cisco Remote Expert Mobile• Cisco Personal TelePresence
Conference in Third Parties(Body Shop, Roadside Assistance)
Share Web Pages and Links(Even Guide 3rd party to fill the web form by sharing screens)
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Deliver Flawless and Effective Meetings
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Work Where and When Life Requires
Reduce Stress; Increase Employee Satisfaction
Commute During Off Hours (Save time and money)
• Cisco Collaboration Endpoints• Cisco Network Infrastructure &
Policy-based Access
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21© 2015 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialBest Experience for the Capabilities You Have
• Cisco WebEx• Cisco Jabber• Cisco SPARK
From Pocket to Boardroom
Instant Global Collaboration
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Audience Engagement
Virtual, Global Events
On any Device
Internal and External
Save Time and Money Without Compromising Experience
• Cisco TelePresence• Cisco Network Infrastructure• Cisco Social Miner
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Attract and Retain a Better Engaged WorkforceMotivation Values Work Style
Working Longer, Retiring Later Defined By Their Work Value Face Time
Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or
Want Face Time
Independent, Resourceful, Self-reliant
Work Must Make Their Lives and Society Better
Expect Equal Seat at the Table
Just Now Entering the Workforce
Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual
Face-to-face Communications Worldwide
Same Experience Regardless of Where You Are
Boundary-less Collaboration
Work Easily with People Inside and Outside the Organization
Generation Z (born 1995 to 2009)
Generation X(born 1964-1980)
Baby Boomers(born 1946-1964)
Millennials (Generation Y)(born 1980-1995)
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Why Cisco?
Cisco Collaboration Architecture
Cisco Unified Datacenter Architecture
• Network Security• Unified Access• Intelligent WAN
Cisco Enterprise Networks Architecture• LEADER in Contact Center
• LEADER in Unified Communication• LEADER in WAN Optimization• CHALLENGER in Enterprise Video
Innovate • Growing Solution Portfolio• End-to-End Solutions
Manage• Trained Ecosystem of Partners• Continual Partner CertificationPay
• Cisco Capital financing• Multiple Consumption Models• Packaged SKU’s, Streamlined ordering
Build
• Day 0: Consulting Services• Day 1: Implementation Services• Day 2: Support and Managed Services
Design
• Industry Leading Solutions• Tested Proven Architectures• Validated Offer Blocks & Published BOM
Enterprise Video
Unified Communication
Servers
Network
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Digitize the Workforce Experience
Enable a Digital Workforce
Deliver Flawless and
Effective Meetings
Transform the Workplace
Workspace Management ToolsMobile Workspace
Collaborative Knowledge
Tech-Enabled Workspace
Collaborative Knowledge
WebEx
Mobile Workspace TelePresence
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Deliver a Better Workforce Experience with Cisco!
Employees are Disengaged and Directly Impact Customer Experience
Workplaces and Workforces are Both in Transition
Technology will Accelerate and Enhance Next-generation Workplaces
Cisco Has an Unequaled Portfolio of Products, Solutions & Services to Improve the Workforce Experience
Enable a Digital Workforce
Transform the Workplace
Deliver Flawless and
Effective Meetings
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