generational learning
DESCRIPTION
Generational Learning Presentation from National Medicare Training ProgramTRANSCRIPT
Sharing Medicare information with America’s four generations…
Prepared for the Centers for Medicare &
Medicaid Services by
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Click here to play
Generational Learning | Final Version | June 23, 2009
KNOWKNOW??Downloaded from: http://www.youtube.com/watch?v=5o9nmUB2qls
DID YOUDID YOU
What does all this mean for Medicare, for you as a Medicare educator, and for you personally?
So, what does it all mean…
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……for Medicare?for Medicare?
……for you as a for you as a Medicare educator? Medicare educator?
……for you personally?for you personally?
Did You Know?
There are 37.9 million people 65 and older in the U.S. More formal education:
74% of those 65 and older have at least a high school diploma
19% have a bachelor’s degree or higher7.3 million people age 66 and older took adult education
courses in 2004-5 The Baby Boomers:
Are redefining what it is to age in AmericaAre expected to live longer and healthier livesMay postpone retirement
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Jot down the names of people you know in each generation on your handout.
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Talking ‘bout My Generation…
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““Everyone belongs to a generationEveryone belongs to a generation. . Some people Some people embraceembrace it like a warm familiar blanket, it like a warm familiar blanket, while otherswhile others prefer not to be lumped in prefer not to be lumped in with their age with their age mates. Yet like it or not, when you were born dictates mates. Yet like it or not, when you were born dictates the the cultureculture you will experience. This includes the highs you will experience. This includes the highs and lows of pop culture, as well as world events, social and lows of pop culture, as well as world events, social trends, economic realities, behavioral norms, and trends, economic realities, behavioral norms, and ways ways of seeing the worldof seeing the world. The society that molds you when . The society that molds you when you are young stays with you the you are young stays with you the rest of your liferest of your life.”.”
Jean M. Twenge, PhDGeneration Me:Why Today’s Young Americans Are More Confident, Assertive, Entitled – and More Miserable Than Ever Before
Which generations are represented here today?
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1 2 3 4Get ready to press 1, 2, 3, or 4 on your key pad …
Generational Learning | Final Version | June 23, 2009
1. Traditionalists2. Baby Boomers3. Generation X-ers4. Millennials
You are a member of which generation?
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1 2 3 4
25% 25%25%25%
How large is each generation?
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In millions
Eric Greenberg & Karl WeberGeneration We: How Millennial Youth Are Taking Over AmericaAnd Changing Our World Forever
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““They came of age during the They came of age during the Great Depression and the Great Depression and the Second World War and went on Second World War and went on to build modern America – to build modern America – men and women whose men and women whose everyday lives of duty, honor, everyday lives of duty, honor, achievement, and courage gave achievement, and courage gave us the world we have today.”us the world we have today.”
Tom BrokawThe Greatest Generation
Generational Learning | Final Version | June 23, 2009
65-89 year olds
What are some of the other things that helped shape this generation?
Traditionalists
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Traditionalists
Generational Traits Value hard work Willing to work for
delayed reward Often reserved Loyal and expect it in
return Like discipline,
procedures, and lines of authority
Duty, honor, country
Dedication, sacrifice Won’t fix what isn’t
broken Excellent
interpersonal skills Conformity, blending,
unity Patient
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““I don’t know where youI don’t know where youwere in say, 1964, but Iwere in say, 1964, but Idivided my time betweendivided my time betweenscreaming wildly at the screaming wildly at the Beatles, wearing a Beatles, wearing a cheerleading uniform, cheerleading uniform,
scrubbing my face ten times a day with Noxzema, and scrubbing my face ten times a day with Noxzema, and putting my hair up in rollers the size of Folger’s large putting my hair up in rollers the size of Folger’s large cans.”cans.”
Susan J. Douglas,Where the Girls Are:Growing Up Female with the Mass Media
45-64 year olds
What are some of the other things thathelped shape this generation?
Baby Boomers
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Baby Boomers
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Baby Boomers
Generational Traits Value hard work Prefer instant, more
dramatic results/rewards
Defined by their job Believe team
approach is critical to success
Expect loyalty from co-workers
Success is largely visible (certificate, plaques, etc.)
Believe in and evaluate themselves and others based on work ethic
Expressive Independent
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29-44 year olds
“…“…this resilient generation this resilient generation has managed to cope with a has managed to cope with a world that, in its experience, world that, in its experience, is unpredictable, unreliable, is unpredictable, unreliable, and unsafe. This is a and unsafe. This is a generation that hits the generation that hits the issues head on and sugar issues head on and sugar coats nothing.”coats nothing.”
What are some of the things that helped shape this generation?
Julie CoatesGenerational Learning Styles
Generation X
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Generation X
Generational Traits Work-life balance is
non-negotiable Independent and self-
reliant Team-oriented Not intimidated by
authority Do not like to be
micromanaged Reject the work ethic
of Baby Boomers
Excel at finding cutting edge solutions
Guard personal time Like modern
technology and tools Suspicious of Baby
Boomer values Raised as parents’
friends Cynical and
pessimistic
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“ “The Millennial The Millennial Generation will Generation will entirely recast the entirely recast the image of youth, image of youth, from downbeat and from downbeat and
alienated to alienated to upbeat and upbeat and engaged.” engaged.”
Neil Howe & William StraussMillennials Rising: The Next Great Generation
18-28 year olds
Greenberg Millennials Study
Conducted in 2007 Surveyed 2000, 18-29
year olds
Lack of long-term job and retirement security
Rising cost of health care
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Eric Greenberg & Karl WeberGeneration We: How Millennial Youth Are Taking Over AmericaAnd Changing Our World Forever
Millennials are…
Most diverse Best educated Driven by technology Optimistic Responsible Innovation-minded
Strong believers in the potential of government to do good
Concerned about health care
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Millennials
Generational Traits Expect to change jobs
frequently Team-goal oriented Believe respect must
be earned Value fairness Technically proficient Busy multi-taskers Accustomed to getting
what they want
Want attention Expect quick delivery
results Expect rapid assent to
higher salaries Optimistic, charitable,
act with integrity Search for work that
provides personal fulfillment
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Get ready to press: 1 if you agree or 2 if you disagree
Traditionalists Baby Boomers Generation X Millennials Hard work Dedication &
sacrifice Respect for
rules Duty before
pleasure Honor
Optimism Team
orientation Personal
gratification Involvement Personal
growth
Diversity Techno-literacy Fun and
informality Self-reliance Pragmatism
Optimistic Feel civic duty Confident Achievement
oriented Respect for
diversity
Agree or Disagree?
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1 2
50%50%
1. Agree2. Disagree
Myers-Briggs Type Indicator (MBTI)
Gardner’s Theory of Multiple Intelligences
Hermann Brain Dominance Instrument (HBDI)
Felder-Silverman Learning Style Model
Kolb Learning Style Model
Long/DzuibanLearning Style Inventory
Gregoric Learning Style Indicator
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Multi-generational Learners
“As people live longer (Social Security benefits are becoming available later and later) the age diversity in the workplace and in the classroom will become increasingly part of the mix and will increasingly challenge the teachers who will have to teach to a diverse array of multi-generational learners.”
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Julie CoatesGenerational Learning Styles
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Learning Styles
Influenced by … Environment
Experience
Perception of the world
A unique set of filters Change over time
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Learning Style Implications
Traditionalists
Prefer Avoid• Formality
• Straight-forward presentationof information
• Opportunity to build skills privately
• Materials organized insummary form
• Show respect for theirbackground and experience
• Putting them on-the-spot in front of peers or younger learners
• Role play
• Assuming computer illiteracy
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Learning Style Implications : : Traditionalists
Communicating With Traditionalists Remember that they tend to be dedicated and
loyal. Plan feedback carefully.
Feedback indicates they did something wrong. No news is good news.
Design ways for them to learn it on their own. They follow orders, no questions asked.
Make sure you actively seek their opinion and feedback.
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Learning Style Implications
Baby Boomers
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Prefer Avoid• Skill-building, practical experiences
• Interaction, networking,and teamwork
• Winning
• Learning for learning’s sake
• Easily accessible information
• Opportunities to share/participate
• Treated like they’re young
• Strict, militaristic regimen
• “Unimportant” learning events
• Having time wasted
• Role playing
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Learning Style Implications : : Baby Boomers
Communicating With Boomers Face to face is preferred Respectful, but casual Establish rapport Provide context
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Learning Style Implications : : Baby Boomers
Boomer Turn Offs Being unfriendly One-upping (You think that’s bad, let me tell you
about this…) Shows of power Political incorrectness
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Learning Style Implications : : Baby Boomers
Guidance for Boomers Embrace technology (learn about Facebook and
Twitter) Respect the ideas of the younger generation Don’t assume you are in the “teacher” role Focus on results as well as process Share information, don’t dictate Respect work/life balance needs
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Learning Style Implications
Generation X
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Prefer Avoid• Know what is expected of them
• Have choices and options
• Receive information efficiently
• Limit information to only what’s relevant
• Engage in lively, interactive classroom
• Have resources that use technology, color, novelty, and contrast
• Learn by doing
• Breaking ideas down too granularly
• Grading
• “After-hours” learning
• Wasting time
• Excessive lecture
• Requiring lengthy reading
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Learning Style Implications : : Gen X-ers
Communicating With Gen X-ers Prefer instantaneous and constant feedback,
preferably face to face. Be prepared… They call it like they see it, often
without regard for the impact their opinions might have.
X-ers tend to be very independent. X-ers can be impatient.
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Learning Style Implications
Millennials
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Prefer Avoid• Experiential learning
• Lots of structure What’s required When it’s due What are the expectations
of them
• Lots of feedback
• Technology, be visual
• Fun and games
• Lectures longer than 20 minutes
• One-way communication
• Solitary eLearning
• Working alone
• Wasting time
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Learning Style Implication : : Millennials
Communicating with Millennials
Real Raw Relevant Relational
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Which generation likes winning and wants to avoid “unimportant” learning events?
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1 2 3 4
25% 25%25%25%
1. Traditionalists2. Baby Boomers3. Generation X-ers4. Millennials
What Do You Think?
Press 1, 2, 3, or 4 on your key pad now…
Which generation prefers a straight-forward presentation of information and dislikes being put on the spot?
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1 2 3 4
25% 25%25%25%
1. Traditionalists2. Baby Boomers3. Generation X-ers4. Millennials
What Do You Think?
Press 1, 2, 3, or 4 on your key pad now…
Which generation prefers a lot of structure and dislikes working alone?
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1 2 3 4
25% 25%25%25%
1. Traditionalists2. Baby Boomers3. Generation X-ers4. Millennials
What Do You Think?
Back
Press 1, 2, 3, or 4 on your key pad now…
Which generation wants to know what is expected of them and wants to avoid “after-hours” learning?
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1 2 3 4
25% 25%25%25%
1. Traditionalists2. Baby Boomers3. Generation X-ers4. Millennials
What Do You Think?
Back
Press 1, 2, 3, or 4 on your key pad now…
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Similarities Across Generations
1. 1. Similar values, expressed differently
2.2. Respect
3.3. Trust
4.4. Credible and trustworthy leaders
5.5. Organizational politics are a problem
6. No one likes change6. No one likes change
7. Loyalty depends on the 7. Loyalty depends on the contextcontext
8. Do the right things8. Do the right things
9. Everyone wants to 9. Everyone wants to learnlearn
10. Almost everyone wants 10. Almost everyone wants a coacha coach
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Jennifer Deal, PhDRetiring the Generation Gap:How Employees Young and Old Can Find Common Ground
Teaching Across Generations
Share experiences Change activities
often Use technology wisely Make assignments Foster a team
environment Plan for and require
participation
Find the right mix Encourage discussion Recognize excellent
performers individually
Develop individual and group exercises and activities
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People learn better when you…
Use visual cues Chunk information into bite-sized pieces Don’t read the slides to them Incorporate pictures into the presentation Remove extraneous information
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Richard E. Mayer, PhDThe Cambridge Handbook of Multimedia Learning
What role does Medicareplay in your life?
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Table Exercise
For each of the scenarios. Choose the generation you think is the primary target
audience
Discuss how you would develop training for the specific audience
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Brokaw, T. (1998). The Greatest Generation. New York: Random House.Coates, J. (2007). Generational Learning Styles. River Falls: LERN Books.Deal, J. (2007). Retiring the Generation Gap. San Francisco: Jossey-Bass.Douglas, S. J. (1994). Where the Girls Are: Growing Up Female with the
Mass Media. New York: Three Riviers Press.Fitch, K., McLeod, S., & Brenman, J. (n.d.). Globalization & The Information
Age. Retrieved May 1, 2009, from YouTube: www.youtube.com/watch?v=5o9nmUB2qls.
Greenber, E., & Weber, K. (2008). Generation We. Pachatusan.Howe, N., & Strauss, W. (2000). Millennials Rising: The Next Great
Generation. New York: Vantage Books.Mayer, R. E. (2005). The Cambridge Handbook of Multimedia Learning.
Cambridge: Cambridge University Press.Twenge, J. M. (2006). Generation Me. New York: Free Press.
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For each of the following questions, be prepared to
Press 1 for Very Dissatisfied2 for Dissatisfied3 for No Opinion/Neutral4 for Satisfied5 for Very Satisfied
How satisfied are you that the Generational Learning session provided helpful and useful information?
1. Very Dissatisfied2. Dissatisfied3. Neutral/No Opinion4. Satisfied5. Very Satisfied
0%0%0%0%0%
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Question 1
How satisfied are you that the enough time was allowed to cover the Generational Learning material?
1. Very Dissatisfied2. Dissatisfied3. Neutral/No Opinion4. Satisfied5. Very Satisfied
0%0%0%0%0%
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Question 2
How satisfied are you that the speaker was knowledgeable about Generational Learning?
1. Very Dissatisfied2. Dissatisfied3. Neutral/No Opinion4. Satisfied5. Very Satisfied
0%0%0%0%0%
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Question 3
Please rate your overall satisfaction with the Generational Learning session?1. Very Dissatisfied2. Dissatisfied3. Neutral/No Opinion4. Satisfied5. Very Satisfied
0%0%0%0%0%
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Question 4