Best Practices in e-governanceGujarat

Best practices in e-governance

“e-governance” refers to the use of Information and Communication Technology (ICT) by government departments or offices.

ICT enabled e-governance and Best Practices enable integration of government process, services with inter-operable standards with convergence across departments and reducing duplication of data.

S W A G A TState Wide Attention on Grievances by Application of Technology The grievance redressel mechanism in a state gives an idea on the

effectiveness of its governance. Grievances should be addressed through formal channels, with unresolved

grievances being dealt with at progressively higher levels. To bring about a revolutionary change in the way grievances were being

addressed in Gujarat, the SWAGAT on line program was used since 24th April 2003 by the Hon’ble Chief Minister.

From February, 2011 GRAM SWAGAT has started for village level grievances.

A T V T Aapno Taluka Vibrant Taluka

Bringing all government activities under one roof. More transparent and efficient citizen centric system. Empowering local governing bodies by implementing

application up to taluka level in the state. Avoid delay in delivery of services to citizens

This online service system has become a strong utility for “taluka sarkar” enabling delivery of services to citizens: like – Certificates– Affidavits

Implemented in : 225 TalukasTotal Services covered : 150 nos.Total Applications Received : 12,80,530 nos.

P D SPublic Distribution System

Scope of the computerizationNew Bar-coded Ration Cards, Allocation of commodities, PDS Coupon, Issuing Permits to FPS shops, Licensing of FPS shops, Godown Management and Controller & Legal Metrology modules.

New Bar-coded Ration Card with 2D Bar-code are being issued to the beneficiaries. The bio-metric data of at least 1 member/card is captured.

Establishing the identity of a person thorough Convergence of Ration Card data with EPIC, BPL, GAS, Electricity and Khedutkhatedar databases; online.

PDS coupon to the beneficiary to avail the commodity covered in PDS through e-Grams/Cyber Café/Taluka Office.

PDS Coupon is generated only after finger-print verification of beneficiary with central repository

Coupon is printed commodity wise having 2D Bar-code. Total 1,24,783 new bar-coded ration card generated.

Total 5,60,570 coupons have been generated and

46,606 beneficiaries are covered in 180 pilot FPS

e – D H A R ACentral solution for land records

RoR Delivery system from Anywhere

5,03,68,334 RoR issued from eDhara & Egram since May-2010.

A complete mutation process ; integrated to gARVI (eRegistration) for auto mutation at present; will link all offices which uses/shares land records data.

1,23,082 Auto Mutations initiated till 15/10/2011

12,46,296 Mutations Effected since June-2010

Powerful Monitoring and MIS Supports.

Capturing of Photo and Finger Prints.

Initial preparation for RESURVEY; Moves towards RoT (Record of Titles) from RoR (Record of Right)

g A R V IAutomation of Administration of Registration, Valuation &

Indexing in Gujarat The objective is to improve the services of the Sub Registrar office to

the public by providing speedy Registration Process and return the registered document on the same day.

Registration Process covers Land ownership verification using bio-metric authentication Pre-valuation and market value calculation based on ready

reckoner. All registered document details stored at Centralised Data server . Photo and Thumb Impression of all parties are captured. Scanning the ordered document Auto Mutation Generation on final order.

Status Implemented in all 225 talukas in Gujarat. Daily around 3000 documents are registered in all over Gujarat. All Sub Registrar offices are connected with GSWAN network.

X G N Xtended Green Node

# Functionalities ……. Before After XGN

1 Monitoring Visits , Yearly 10,721 33,182

2 NOC-CCA Applications 2750 manually

10212

3 Water Cess Return Defaulters 35 % 7 %

4 Revenue increment for the department Rs 27 Crs Rs 118 Crores

For State Pollution Control Boards : Gujarat, A.P, M.P, Goa, H.P Uttarakhand, Assam

Pull-Up of e-Files by any level from the down-level Auto-Compulsion in disposals of e-Files within the Citizen Charter’s specified time-frames at all stages of processing. Critical Indicators & Alerts at every stage to stake holders. Online Applications towards NOC, CCA from June 2009 23 Transactions between Industries/Hospitals and Department send to

stake holders in form of SMS Aided in ISO 9001 & 14001. , e-Files DisposalsDisposals within 60 days. No Paper Correspondence No Paper Correspondence betn field & head Office / Industries & GPCB

X L NXtended Licensing Node for State Food & Drugs Dept. Licenses in all categories (Allopathy,Homeo,Restricted,Schedule X for Retail

+ Wholesalers are generated from 1st Jan 2007 onwards.

Any sample drawn after 1st Oct 2009 have been entered at circle offices & made available to Drug Lab, Vadodara to enter the Results of the same

Any Inward application , be it for any of the 9 options are duly entered & monitored thru the software right from allotment to D.I, Inspection report, Recommendation by Inspector & Final Rejection/Grant the Circle Head(A.C)

28000+, in Gujarat, 74000+ in Maharshtra & 4000+ in Karnataka Firms/dealers are in place in XLN. Approx 50,000 Licenses generated thru NIC-XLN. 15,000 Samples e-send to Drugs laboratories for Testing.

Monitoring of Pendancy + Disposal is done thru the system. The MANUAL DOCUMENTS / REGISTERS / have been done away with. Any G2C form is generated by this system.

Movement of Files within the Department has been stopped since 2 Yrs.

Request for Replication of XLN from Chattisgarh, M.P, Kerala,Uttarakhand.

D L I M SDrug Logistics & Inventory Management System Fixing up of Rate contracts (Self + CMSO) Assessment of Requirement at CDHO/Hospitals Appropriate Procurement/Receivables

- CMSO Supplies/Direct Supplies against Indents - Local Purchases on CMSO RC & - Special programs Allotment.

Systematic Distribution further down. Self + Dispensaries + Branches + PHCs

Stock Monitoring of Drugs e-Indents worth 64 Crores for 2011 thru DLIMS for 802 DDOs (CHC,Hospitals) Rate Contracts & Purchase orders

- RC for all Drugs on NET for CMSO,DDOs & RTI.- 633 Regular POs(16 Crs) & 96 Spl. Prg POs(8 Crs)- 102 Risk Purchase Recovery Orders worth 83 lakhs

Supplier Invoices- 943 Supplier Invoices(2640 batches – 21 Crores)- 81 Received directly by the DDOs (Direct Supplies) - Deductions (Testing Chrgs,Edu cess,Service tax, LSP etc)

O J A SOnline Job Application system

With an objective to expedite the recruitment process at the application level and bring transparency at each stage of recruitment, OJAS was developed.

Primary recruitment system, recruiting agencies had cut down timing of recruitment process drastically.

Provided the freedom to the applicants to file application without manual hurdles OJAS becomes great tool for recruitment in terms of G2G and G2C Users: Gujarat Public Service Commission (GPSC), Gujarat Subordinate Service

Selection Board (GSSSB), Gujarat Panchayat Service Selection Board (GPSSB), Gujarat State Road Transport Corporation (GSRTC), State Examination Board (SEB) and so on.

Status: Implemented first in Feb.2010 for GPSC and then with some customization same has been implemented for others.

Approx. 20 lacs applications have been processed for different vacancies in government and conducted various exams and tests for candidates.

Approx. 20,000+ vacancies have been published on OJAS of around 90 categories. Application filing on OJAS with photo and sign upload facility Chief Secretary of Government of Gujarat has directed all departments to adopt

OJAS for transparent, speedy and easy recruitment without any legal battle.

e – M a m t a Mother & Child Tracking System

Name based online records– Child immunization details– Prenatal and postnatal services provided– Child growth chart (Male/Female)– Monthly reporting / work plan formats

SMS to beneficiary and to department

Efficient stock management

Gujarat JudiciaryTHE objective of Computerisation of Judiciary is to enhance judicial productivity bothqualitatively and quantitatively as also to make the justice delivery system affordable,accessible, cost effective, transparent and accountable with a telescopic view to reach atthe litigants' door steps up to village level by bringing the Indian Judiciary under oneumbrella.

Reduced Total Cost of Ownership (TCO):TCO reduced considerably due to adaptation of FOSS, as costs towards Office Suite and Antivirus solution were saved. Linux based clients with Open Office as office application suite was provided to clients.

Daily Cause lists Online: Both judge wise and advocate wise are available online for the benefit of the litigants and advocates.

Case Status Search: is facilitated online by name of litigant or advocate and case number. Full case summary along with history of hearing and transfer details are made available online.

Inquiry Counters are operated in every computerised court for dissemination of simple copy of orders, case status etc. directly to the litigants

THANKS