e-governance perspective at the cmo- govt. of gujarat
TRANSCRIPT
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eGovernance Perspective
@CM_OFFICE- GoG
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eGovernancetomeis
,
efficientGovernment&
itcanneverbecomplete
withoutintegratingthe
citizen centricdeliveryprocesses with
the
efficiency ininternal
Government
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ThelaurelsinsyncwithCMsvisionofIT
The recent awards for eGov initiatives of the CMO
e-Ratna Award to Honble CM by the Computer Society of India!
eGov eIndia Awards 2011 - Best Government to Citizen Initiative of the YearAward for eGov strategies and ICT enabled initiatives at the CMO
Award of Excellence- Departmental Level by the CSI Nihilent eGovernanceAwards 2011 for the ICT initiatives of the CMO
Application of Technology)
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CMPortal&SocialMediaPresence
Website www.narendramodi.in Blog www.narendramodi.com
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ThetwomajorsocialmediaaccountsofShriNarendraModiG2C
Facebook facebook.com/narendramodi.official Twitter twitter.com/narendramodi
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Comprehensiveportraitof
socialandpolitical
Updatingcitizensabout
upcomingevents/news
Acollectionofhundredsof
audios,videos,1000+pictures,
ews e ersMailers)
e oo soNarendraModi
www.narendramodi.in
TheCentralHubTo
ConnectWith
Platformforcitizensto
volunteerfor
Gu arat
Promotingnoblecauses,
likeGirl
child
education
Availablein5
Podiumforcitizenstoshare
ideaswithCMBringingtheCM
languages
English,Hindi,Gujarati,
MarathiandSanskrit.
z throughhisweb
presence
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Howcitizensareengaged!
www.naren ramo . n ac a nge ec vecommun ca on roug e . ec no ogyNowpeoplecanshareviewsbothhorizontallyandvertically!
Horizontal CitizenstoCitizens Vertical CitizenstoCM
CMtocitizens
ShareandGrow! InteractwithNarendraModi
http://www.narendramodi.in/poststory
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WholeSystemispaperlessG2C
Earliersystem Paperwork Currentsystem Paperless
,
grievances
of
people
to
Shri
NarendraModiusedtobepassed
throughlongemailson
narendramodi.in,
write
their
messagetoHonbleCMin1000
charactersmaximum.
documentsofproofweresentas
attachment
to
mails.
Asummaryoftheselected
messages
is
being
sent
to
Honble
CM.Dail almost500to700
Theprintoutsoftheselongemailswithattachmentswereprocessedby
officeandsenttoHonbleCM
messagesarepassed.
Aworkflowsystemmonitorsall
Itwastimeconsuming&ledtowastageofresourcessuchaspaper
andman ower
ema s
e r
c os ng.
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IdeastoExecutionG2C
Feasibilitycheck
Monitoringo t eimplementation
Brainstormed
SenttotheCM
ShareIdeas
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G2C SWAGATonlineThewinnerofUNPSAAward&CXOAward2011
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SWAGATG2C
addressed in Gujarat, the SWAGAT on line program is used since 24thApril 2003 by the Honble Chief Minister
The rievance redressel mechanism in a state ives an idea on the
effectiveness of its governance. Grievances are addressed through formal channels, with unresolved
rievances bein dealt with at ro ressivel hi her levels.
Since February 2011, GRAM SWAGAT has also started for village levelgrievances.
Grievance TOTAL DISPOSED PERCENTAGE
Totala e s r c
Taluka/Gram,Lok
Fariyad SWAGAT)
.
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G2C
27th May2010
Ofthe
Applications
received,
justice
to
92.45%
is
done
by
the
mutual
unitedinitiativesincetheimplementation.
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G2C
ThefirstandonlyUnitedNationsPublicServiceawardhasbeengiventoSWAGATProjecton23rdJune2010
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CMO IWDMSG2G
CMO IWDMS
1.Grievance
Tracking2.Appointment
Scheduler3.CM'sDesk
4.EmailCorrespondence
5.FileTracking
Jansampark
Jilla Pravas
6.MLAMPReferences
7.ReliefFund8.Telephone
Directory9.Visitor
Diary10.OneDayOneDistrict
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IntegrationwithotherDept.
MajoreGovinitiativeslikeIWDMSCMO,SWAGAThas
been
completely
integrated
with
other
Departments.
SWAGATonlineisbeingviewedasmodelsfor
rep ca ona ena ona eve .
theirdashboardbyusinguniqueloginandtheycan
update/postcontenttoStatePortalwithdually
moderatedmechanism,
department
can
even
see
query/feedbackpostedtoeachdepartmentandreplyto
eac .
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