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    1.0 Introduction

    Every organization is confronted with macro-environment, which deals with such

    factors that have direct influence on supply and demand of the firm. These factors are

    beyond the control of organization agitating it to formulate such strategic measures that

    support the organizational goal and strategic planning. The dynamism in the arena of

    maret is surfacing such uncertainties that have significance impacts on the functions of

    organization. In order to comprehend these vague possible issues, a series of checlists

    have been framed to grab an increment in the organizational effectiveness or its survival

    to some e!tent. The main framewor widely used with its in depth strategic concentration

    on environmental influences is "E#TE$ analysis. This analysis evaluates the e!ternal

    environment of the firm on the basis of factors lie political, economical, socio-cultural,

    technological, environmental, and legal.

    1.1 #mall %edium Industries

    &efinition of #%I'#%E(

    #%I #mall and medium industries

    #%E #mall and medium enterprise

    )enerally, #%Es are defined into two broad categories(

    1. %anufacturing, %anufacturing-*elated #ervices and +gro-based industries

    #mall and medium enterprises in the manufacturing, manufacturing related

    servicesand agro-based industries are enterprises with full-time employees not

    e!ceeding 10 OR with annual sales turnover not e!ceeding *% million

    . #ervices, "rimary +griculture and Information / ommunication Technology IT2

    #mall and medium enterprises in the services, primary agriculture and Information

    / ommunication Technology IT2 sectors are enterprises with full-time

    employees not e!ceeding 0 OR with annual sales turnover not e!ceeding *%million

    In summary, detailed definition of #%Es by size are(

    ategory %icro-enterprise #mall enterprise %edium enterprise

    1. %anufacturing,

    %anufacturing-*elated

    #ervices and +gro-based industries

    #ales turnover of

    less than

    *%0,000 3*full time

    employess less

    than

    #ales turnover

    between *%0,000

    and less than *%10million 3* full time

    employees between

    and 0

    #ales turnover

    between *%10

    million and *%million 3* full time

    employees between

    1 and 10

    http://www.smidec.gov.my/detailpage.jsp?section=enquiry-faq&level=1#4http://www.smidec.gov.my/detailpage.jsp?section=enquiry-faq&level=1#4http://www.smidec.gov.my/detailpage.jsp?section=enquiry-faq&level=1#4http://www.smidec.gov.my/detailpage.jsp?section=enquiry-faq&level=1#4
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    . #ervices, "rimary

    +griculture and

    Information /ommunication

    Technology IT2

    #ales turnover of

    less than

    *%00,000 3*full time

    employees less

    than

    #ales turnover

    between *%00,000

    and less than *%1million 3* full time

    employees between

    and 14

    #ales turnover

    between *%1

    million and *%million 3* full

    time employees

    between 0 and 0

    #ource( http(''www.smi.net.my'5pr6content782

    1. "E#TE$ +nalysis

    #ource( http(''www.theglobalentrepreneurs.com'global-mareting-intermediate-

    and-macro-environment'2

    1.9 ompany :acground

    :eryl;s hocolate and onfectionary #dn :hd :eryl;s2 was created with

    one aim in mind < e!cellence. #ince our establishment in 144, we;ve focused on

    ensuring the creation, supply and maintenance of the very best chocolates for both

    the %alaysian and international maret. =ith a vision of being a leading

    international brand that is synonymous with the highest >uality chocolate

    products, :eryl;s has focused on a simple set of values at every step of our

    ?ourney.

    @uality, innovation and the very highest levels of service < these are what we

    promise our customers and partners alie. The reason for this dedication is a

    simple one as we aim to eep our customers happy. Every :eryl;s product carries

    this implied promise of the very best in chocolate products and we believe that the

    :eryl;s brand is now synonymous with that e!pectation.

    http://www.smi.net.my/?pr_content=7http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.smi.net.my/?pr_content=7http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/
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    :eryl;s is after all more than ?ust another manufacturer.

    =e commit a substantial amount of time, effort and resources towards the

    development of uni>ue chocolate combinations. %any of these use local and

    regional ingredients including durians, mangoes and even chilies to create

    chocolate blends lie no other. This development process starts however with the

    finest raw materials including some of the world;s best cocoa beans from )hana.

    The use of the best raw material is, we believe important in ensuring the finest

    finished products.

    Throughout this development and manufacturing process, we maintain a devotion

    to the highest >uality and production standards. This rigor is baced up by a group

    of creative and innovative employees who ensure that they eep an eye on what

    our customers want. The end result produces high >uality, safe and consistently

    e!cellent chocolate products.

    Mission Statement

    Constantly strive to satisfy customers needs through premium quality products

    Stay competitive and enhance our customers enjoyment of the finest chocolates

    Provide employees an opportunity to develop their skills

    Share our success with employees and shareholders alike

    Be responsible to the countries and the communities where we do businesses

    #ource( http(''www.berylschocolate.com'eng'greeting.html2

    *ange of "roduct

    http://www.berylschocolate.com/eng/greeting.htmlhttp://www.berylschocolate.com/eng/greeting.html
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    .0 %acro Environment < "E#TE$ Aramewor

    PESTEL stands for Political, Economic, Social, Technical, Environment

    and Legislative. It is a strategic planning techni>ue that provides a useful framewor for

    analyzing the environmental pressures on a team or an organization. "E#TE$ framewor

    is considered as the best strategic e>uipment to measure business position and e!pected

    relevant growth or decline in the maret and also gives the directions for possible profit

    oriented business operation. This analysis wors as a useful tool in planning process

    which may includeB organizational planning, strategic planning, financial planning,

    mareting planning, product development planning and most importantly in research and

    development reports. It is one of the effective tools that summarizes the scattered aspects

    in one horizon, especially when entering into the new marets or when the purpose is to

    go beyond the geographical boundaries. It helps the organization to eyeshot the

    comprehensive realities of the new environment and its maret features which aid to

    penetrate in it with most effective strategic concerns and groundings.

    9.0 %acro Environment +nalysis for :eryl;s hocolate

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    +s already mentioned, "E#TE$ describes five factors according to which

    their impacts on the %alaysia based chocolate manufacturing firm is analyzed. These

    e!ternal factors and their detailed analysis with respect to firm are e!plained below.

    9.1 "olitical Aactor

    "olitical factor relates to any changes in the government or its

    policies. Every organization is obliged to do its business operation in

    compliance with laws made by the government. These laws and rules should

    be ac>uainted in the functions performed by the organization. The government

    of every country varies with respect to its policy, stability, and ma?or

    influences on the trade. In this regard, it is most appropriate for any

    organization to conduct its operation and formulate its strategic plan in

    accordance with the political theme of the country. Every strategic plan must

    cater the importance of political impacts so that effective strategy is built to

    mae proper alignment and the ris of pro?ect failures due to political

    instability is already comprehended with alternative choices "orter, 144C2.

    In the given scenario of chocolate manufacturing industry operating in

    %alaysia has to analyze that the political stability in the e!isting country is

    pretty much secured. The impacts of political influences on the sale of the

    chocolate products and its manufacturing will be observed when this

    organization will intervene in such practices that are not supported by the

    government. )overnment can intervene in the operations which are not

    environmental friendly and the issues of such lie are the impacts that

    chocolate manufacturer will have to face from the political point of view. +s a

    democratic political influence, the firm can grab ma!imum advantages in

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    terms of low restrictions on the volume of production and sales scale. Dence,

    there are political issues that may affect the industry and their impacts can

    only be minimized if the company is already prepared to handle political

    matters of %alaysia.

    9. Economy Aactors

    Economic conditions of the country is the most important factor of

    analysis to any country because it decides the successful and failure of any

    business profitability =orrell, 144C2. Every business wors on the core

    concept of economics that e!plains the importance of demand and supply. If

    the demand is low because of low economic growth and development then it

    will destine the company to raise such amount of capital that will ultimately

    meet the e!pected profit after covering the cost incurred. %aing buls of

    production on ?ust forecasting without considering demand pattern of the

    country may cause an irreparable loss to the company no matter how effective

    was the strategy and planning.

    This is due to the fact that economic influences of the country are

    beyond the control of organization and it is bound to reflect bac in

    accordance with economic situation. If the organization gives high concerns to

    the economic choices, then it is beyond any nagging doubt that it can mae

    successful profits even in the realm of recession. 3n the contrary,

    organizations eeping aside these economic conditions cannot even survive in

    economic boom. The economic conditions of any country act as an

    opportunity as well as threat depending upon the strategic planning made by

    the firm. If the firm gives high degree of concern to the economic choices

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    even in the depressed economic state can mae its survival and the firms

    ignoring them will be seen as going out of the maret.

    It can be articulated with certitude ?ustification that %alaysian

    chocolate industry is most developed and competitive sophisticated maret in

    the world. The greatest share of maret is captivated by global chocolate

    industries which include estle, %ars, and adbury. In the presence of such

    global giants it is very difficult for new entrants to fetch their position in the

    maret but the economic system and growth of chocolate maret is such that

    even new entrants can entertain the customer with good profitability.

    The chocolate maret should mae contracts with cocoa beans farmer

    to apprehend the price fluctuations under control. The increase in advertising

    and promotions cost will yield higher margin in sales and profitability because

    of increased customers; interest in buying chocolate. The reason that argues

    the increase in promotion is because chocolate is a lu!ury product and

    customer will not buy until it is preceded with high promotion efforts in the

    arena of maret where recession is e!pected to strie and profitability in the

    lu!ury maret is at stae.

    9.9 #ocial Aactors

    The socio-cultural environment of the country has significant

    impact on the demand of the product or services. This is the reason that

    organizations mainly manufacture the products according to the taste and

    demand pattern of the nation in which it is operating. Especially, in industries

    where the taste and variety of the food products vary from country to country

    according to the socio-cultural environment. %ost importantly, the

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    consumption behaviour has significant impact on the product sales and in

    reflection to this companies have to consider demographics changes of the

    customer. ompanies have to select the specific demographic segment and

    produce such goods which are in compliance with socio-economic norms of

    that particular segment.

    hocolate is a food product which has in depth relation with health

    yielding the fact that chocolate industry has to penetrate in the maret with all

    factors concerning health issues. In %alaysia, costumers are becoming more

    health conscious and provide an opportunity for the chocolate maers to

    diversify the product with different flavours and healthy ingredients. The

    chocolate consumption is seen to have more consumption in young age

    children group and teenagers. This reflects that the chocolate company has to

    eep its focal point on the tastes of young customers and such modifications

    in the chocolate that urges the consumers to give a taste at least once in a year.

    Aor instance, chocolate in the form of bar has attained much more popularity

    in %alaysian maret.

    9.F Technology Aactor

    + company can achieve greater success and competitive advantage

    in the maret by emphasizing on the aspects of technological factors as a

    strategic concern "orter, 00F2. The increased pace of technology have

    revolutionized the scope of marets. The emerging technologies are pro?ecting

    new opportunities to the new marets and giving threats to the e!isting one

    surfacing the fact to compensate with new technology has become optimum

    intrinsic need %iddleton, 0092.

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    In the chocolate manufacturing company, technology can be the most

    effective tool in product development, advertising, and promotion.

    Technology can alter the process of production and can yield higher >uality

    product at much less cost. It can also support in building a strong brand name

    and product portfolio by adopting digital media to promote products. It is a

    lu!ury food productB therefore, it demands a mass promotional effort to

    persuade the customers to buy. Dence, the e!isting available technology in

    %alaysia has much significant importance on the chocolate industry and the

    industry has to adapt the concerned technology in order to captivate greater

    maret share.

    9. Environmental Aactor

    Every organization operates in a society and it has certain

    obligations with respect to its welfare. The overall environment is comprised

    of many elements which organization has to cater before conducting its

    business operations. In case of chocolate manufacturing firm operating in

    %alaysia, has to analyze the climate factor of the environment as the greatest

    opportunity. The climate of %alaysia is pretty much hot, giving high

    importance to products which have cold impacts on human health and the

    chocolate is the product which is more useful in hot weather in this regard.

    #imilarly, there are other factors as well which the chocolate company has to

    etch in its strategic decision maing out which corporate social responsibility

    is the prior most to identify in the sense that manufacturing process and their

    operations have least impacts on the society and on overall environment.

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    9.G $egal Aactor

    It is a well nown fact that every organization has to

    conduct its operation which compliance with the laws of the country. The

    trade laws, rules and regulations direct all the companies to set their

    pricing policy, production policy, and strategic policies according to the

    country mercantile laws. The chocolate industry has to anticipate the

    outcomes of their business operations in such a way that are in abidance

    with the rules and regulations made by the government of the country.

    $ie in %alaysia, there are set of general accepted rules and standards for

    the safer and healthier food products which must be met in chocolate

    products of the company. Ignoring such legal consideration can cause

    irreparable harm to the industry and that should not be the practice by the

    chocolate manufacturing company because %alaysian government does

    not give fle!ibility to any size of industry which gives least consideration

    to laws and regulations.

    F.0 onclusion

    hocolate is a lu!ury food product which can draw an important analysis from the

    framewor of "E#TE$. In a nutshell, it can be said that "E#TE$ analysis is a useful

    framewor to understand the e!ternal environment in which an organization operates.

    The snapshot of this analysis is discussed with respect to chocolate manufacturing

    company conducting its operation in %alaysia. +mong the si! factors, socio-cultural,

    political and technological factors are the most important issues.

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    The social-cultural impacts of the environment on chocolate industry are

    important because it can be viewed as an opportunity as well as a threat to the industry.

    +s a lu!ury food product, customers always have changing demand pattern in the tastes

    of such lie products. The importance of political factor in chocolate industry is

    considered because the production of cocoa been is an issue in most of the countries and

    many government restricts the import of cocoa beans from some of the +frican countries

    because of their child labour involved in producing cocoa.

    The chocolate industry is mainly dependent upon the mil as the basic raw

    material for manufacturing the products. The advancement in technology has introduced

    such machines which are specifically made for miling cows in the most efficient and

    hygienic manner. The pacaging of chocolate products is yet another dimension where

    the use of technology can reduced many wastes. The modern trend of technology has

    introduced such digital ways that can multiply the sales of chocolate in the country lie

    %alaysia where the e!posure of media and technology is worthwhile.

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    *eference(

    1.0 http(''www.smi.net.my'5pr6content78

    .0 http(''www.theglobalentrepreneurs.com'global-mareting-intermediate-and-macro-

    environment'

    9.0 http(''www.slideshare.net'.shofi>'environment-of-entrepreneurship-development

    F.0 "orter., %ichael E. 14C02. Competitive Strategy : Techniques for Analysing

    Industries and Competitors. ew Hor( Aree "ress

    .0 Disrich, *obert 0042,Entrepreneurship.%c)raw-Dill'Irwin

    http://www.smi.net.my/?pr_content=7http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.slideshare.net/k.shofiq/environment-of-entrepreneurship-developmenthttp://www.smi.net.my/?pr_content=7http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.theglobalentrepreneurs.com/global-marketing-intermediate-and-macro-environment/http://www.slideshare.net/k.shofiq/environment-of-entrepreneurship-development