benchmarking in european service of public transport

BEST Survey 2010City report: Oslo

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2010, 2009, 2008 and

2007 Satisfaction per city/region 2005 – 2010 with:

Traffic supply Reliability Information Staff behaviour Security and safety Comfort

Perception of social image 2005 - 2010 Perception of value for money 2005 - 2010 Citizens stated loyalty to public transport 2005

- 2010

4. Quality indicators impact on overall citizen satisfaction 2010

5. Results per subgroup

6. Background information Gender Age Life situation PT travel frequency

BEST 2010

3

About the survey

The following cities participated in the BEST 2010 survey: Stockholm Oslo Helsinki (with additional questions) Copenhagen Vienna Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 14th 2010. Results from the survey have been weighted with respect to sex and age to match the

profile in each area. In 2010 the special topic was transfers. Five questions related to this topic was added to

the questionnaire. The results is to be found in a separate report.


BEST 2010


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2010


Response rates

Response rates are calculated as follows:

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

BEST 2010


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Vienna Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2010


Mobile interviews*

City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010

Stockholm 2,5%** 2,3%** 2,1%**

Oslo 40% 39% 44%

Helsinki 82% 96% 98%

Copenhagen 25% 35% 36%

Vienna 7% 9% 44%

Geneva 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2010


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2010Oslo

BEST 2010


Oslo Indices 2010

-15

-22

-37

-32

-9

-5

-15

-4

-37

-17

60

59

39

44

67

84

56

88

37

60

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2010 2009 2008 2007 2006

60 62 62 66 58

59 57 59 62 55

39 39 48 52 43

44 46 46 47 42

67 71 69 74 65

84 82 82 83 80

56 53 52 54 48

88 88 87 89 81

37 38 38 34 34

60 61 63 65 53

Oslo 2010

Quality dimensions

BEST 2010


-22

-32

-25

-10

-38

-9

-18

-18

-26

59

50

54

74

32

85

64

50

54

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Oslo Traffic supply

2010 2009 2008 2007 2006

59 57 59 62 55

50 51 54 57 47

54 52 54 55 50

74 74 77 82 72

32 30 32 37 30

85 83 85 85 83

64 65 64 69 63

50 48 50 52 40

54 49 51 53 47

BEST 2010


-37 39Reliability


2010 2009 2008 2007 2006

39 39 48 52 43

Oslo Reliability

BEST 2010


Oslo Information

-32

-14

-55

-28

44

67

19

45

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2010 2009 2008 2007 2006

44 46 46 47 42

67 72 72 74 66

19 19 20 20 17

45 46 43 45 -

BEST 2010


Oslo Staff behaviour

-9

-10

-8

67

63

71

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2010 2009 2008 2007 2006

67 71 69 74 65

63 67 62 73 57

71 75 75 75 73

BEST 2010


Oslo Security and safety

-5

-7

-4

-6

84

79

86

86

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2010 2009 2008 2007 2006

84 82 82 83 80

79 80 77 81 78

86 83 84 83 81

86 83 83 85 81

BEST 2010


Oslo Comfort

-15

-16

-12

-13

-16

-19

56

58

62

55

50

58

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2010 2009 2008 2007 2006

56 53 52 54 48

58 55 54 60 49

62 60 56 62 52

55 50 48 45 40

50 47 42 40 38

58 56 62 62 63

BEST 2010


-4

-8

-2

-2

88

74

94

94

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Oslo Social Image

2010 2009 2008 2007 2006

88 88 87 89 81

74 75 72 75 56

94 92 94 94 92

94 95 95 96 94

BEST 2010


Oslo Value for money

-37

-25

-49

37

47

27

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2010 2009 2008 2007 2006

37 38 38 34 34

47 47 54 47 45

27 29 22 22 22

BEST 2010


-17 60Loyalty


2010 2009 2008 2007 2006

60 61 63 65 53

Oslo Loyalty

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2010


Impact on satisfaction - Oslo

I am satisfied with the number of departures

Public transport mostly runs on schedule

Nearest stop is close to where I live

Transfers are easy

I feel secure on board busses and trains

I normally get a seat when I travel with public

transport

The staff behaves nicely and correctly

I am not afraid of traffic accidents when using

public transportThe information is good when traffic problems

occur

0.26

0.24

0.12

0.11

0.09

0.08

0.06

0.06

0.06



I normally get a seat when I travel with public trans-

portNearest stop is close to

where I live

Transfers are easy

It is easy to get the in-formation needed when

planning a tripThe busses and trains are

modern


The busses and trains are clean

The information is good when traffic problems

occur

0.24

0.18

0.17

0.10

0.09

0.09

0.08

0.08

0.08

0.07



I feel secure at stations and bus stops

The busses and trains are modern


The busses and trains are clean

Transfers are easy

The staff answers my ques-tions correctly

0.30

0.25

0.10

0.09

0.09

0.08

0.07

0.07

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Oslo 2010

Appendix

Oslo 2010

Citizen satisfaction in subgroups

BEST 2010


Oslo Citizen satisfaction - Subgroups

60

5763

5358

5675

88

6967

6029

22

7150

4453

35

7160

7135

4582

62

-15

-17-14

-19-16

-19-8

-12-14

-17-23-21

-10-22

-24-17

-27

-12-12-11

-35-18

-5-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

Oslo Asker/Bærum

Follo Romerike, rural population

Romerike, countryside

MetroBus

Bus, metroTrain

Bus, trainBus, tram

3 or more combinations

Partially/Fully agree

Hardly/Don't agree at all<TOTAL BASE: 994>

Oslo 2010

Traffic supply in subgroups

BEST 2010


Oslo Traffic supply - Subgroups

59

5760

5658

5569

72

6563

5641

38

6652

5057

39

6459

664544

7066

-22

-22-21

-22-22

-25-15-13

-16-19

-24-34

-38

-16-27-28

-21-38

-17-20

-17-33-33

-13-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram



Hardly/Don't agree at all

BEST 2010


Oslo Good for work/school trips - Subgroups

<TOTAL BASE: 877>

50

5051

5348

4666

58

6357

402022

6247

3340

20

5554

6422

2882

60

-32

-33-32

-31-36-36

-18

-23-28

-39-59

-37

-23-35

-45-41

-60

-26-28

-20-57

-54-10

-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT is good for leisure trips - Subgroups

<TOTAL BASE: 947>

54

4858

5652

4567

72

5965

4437

25

6443

3953

29

5754

6743

3459

56

-25

-28-21

-22-23

-34-18

-14

-18-17

-30-42

-53

-16-35-34

-23-47

-17-26

-15-38

-42-15

-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 931>

74

7177

7375

6877

95

787577

5834

7870

7667

57

8373

8359

6382

79

-10

-10-9

-8-8

-15-11

-3

-7-11

-9-15

-27

-7-11

-13-15

-17

-6-9-7

-14-18

-8-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 794>

32

2935

332828

3767

393030

2222

3533

2437

24

2735

4227

3130

42

-38

-41-34

-42-42

-39-26

-3

-31-39

-41-45

-53

-36-37

-45-26

-46

-42-32-33

-50-35

-31-32

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 995>

85

8684

7690

8385

69

9188

8272

56

9375

7878

68

8787

9375

6693

90

-9

-7-12

-16-5

-11-9

-23

-4-8

-11-17

-40

-4-19

-15-8

-19

-9-8

-3-14

-25-4-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 974>

64

6167

596362

7974

7367

6537

46

7155

5360

57

7462

655655

7070

-18

-19-17

-14-18

-20-10

-23

-11-19-17

-35-25

-13-23-24

-18-32

-12-17-17

-24-29

-12-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 962>

50

4852

4451

486161

5555

4632

56

554849

5226

5149

5340

3354

68

-18

-20-17

-24-16

-22-16

-6

-13-18

-23-27

-29

-15-23

-13-27

-32

-14-19

-21-26-27

-16-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Waiting time is short at transfers - Subgroups

<TOTAL BASE: 873>

54

5752

4851

556971

5760

5342

33

624547

6127

625557

3340

7858

-26

-25-27

-24-27

-30-17

-23

-24-20

-29-38

-40

-19-34

-37-18

-50

-17-27

-23-43

-33-15

-21

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Reliability in subgroups

BEST 2010


Oslo Reliability - Subgroups

39

3939

2240

375555

4046

3629

46

483133

3117

4744

481817

5943

-37

-37-37

-49-37

-34-24

-37

-36-31

-38-47

-49

-27-42

-46-48

-63

-28-27-26

-61-58

-25-38

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram


Partially/Fully agreeLiggende stolpediagram 4Hardly/Don't agree at all

Oslo 2010

Information in subgroups

BEST 2010


Oslo Information - Subgroups

44

4345

4645

3941

64

4546

414241

4938

3548

31

514547

3430

4949

-32

-33-31

-27-31

-36-35

-20

-31-30-30

-38-42

-28-34

-39-27

-47

-24-32-31

-40-36

-27-31

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 965>

67

6370

7270

6249

86

7166

6166

57

7062

6575

52

7470

6357

5364

71

-14

-16-11

-8-11

-18-23

-6

-12-12-13

-18-33

-13-13-14

-6-23

-9-10

-17-20

-10-13

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 912>

19

1920

2319

1419

40

2020

1817

20

2215

1123

15

2912

2716

2114

24

-55

-55-54

-47-55

-60-59

-33

-52-57

-51-62

-57

-50-56

-62-49

-72

-42-61

-53-63

-54-50

-53

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

45

4445

4243

4153

65

4452

4140

46

5337

2846

25

4751

4830

1864

51

-28

-29-28

-27-29-30

-26-22

-29-23

-28-36-37

-21-33

-42-28

-47

-22-27-25

-38-43

-20-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Staff behaviour in subgroups

BEST 2010


Oslo Staff behaviour - Subgroups

67

6768

636566

7694

666768

7172

6764

7868

65

6962

6676

6664

68

-9

-10-9

-11-9

-10-5-5

-9-10

-8-9

-10

-9-15

-4-7

-11

-8-13-11

-5-10

-3-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Staff answers my questions correctly - Subgroups

<TOTAL BASE: 813>

63

6264

6561

5966

97

626465

6370

6363

7262

57

6261

6470

5961

65

-10

-11-10

-8-10

-14-9

-11-11

-7-11

-15

-9-14

-7-11-12

-8-15

-8-6

-10-6

-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 932>

71

7171

6268

7284

91

697071

7873

7065

847373

7564

6782

7367

70

-8

-8-8

-14-9-7

-1-9

-8-9-9-7-5

-8-15

-1-3

-9

-7-12-13

-3-10

-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Security and safety in subgroups

BEST 2010


Oslo Security and safety - Subgroups

84

8583

89838284

96

8885

8179

72

8583

8688

77

868385

8881

8982

-5

-5-6

-4-5

-7-5-3

-3-6-6

-8-14

-5-8

-4-3

-9

-6-7-5-3

-5-4

-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 985>

79

8079

8679

7579

97

857877

7461

798181

8475

8080

8485

7289

73

-7

-7-7

-6-6

-9-7

-5-8-6

-10-30

-7-8

-4-3

-12

-9-6-5-4

-6-2

-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 987>

86

8786

9285

8387

100

9088

8678

69

8885

9087

78

8888

858685

8988

-4

-4-4

-3-4

-6-3

-1-5-5-6

-8

-3-8

-1-2

-8

-5-5-5

-2-3

-5-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 993>

86

8884

8884

8786

91

8790

808486

8782

8792

78

8982

8791

8688

86

-6

-4-7

-4-5-6-5

-9

-4-4

-8-7-5

-4-10

-6-4

-7

-4-9

-5-3

-8-6

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Comfort in subgroups

BEST 2010


Oslo Comfort - Subgroups

56

5557

5652

5567

85

5955

5851

43

5858

5656

48

616060

485354

57

-15

-15-15

-14-17-16

-11-5

-15-15

-12-19

-30

-14-17-15-13

-22

-13-14-13

-20-19-19

-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT travel is comfortable - Subgroups

<TOTAL BASE: 994>

58

5660

5252

5574

98

616060

4532

5864

6260

42

6157

6656

5156

60

-16

-17-15

-16-19-18

-10

-15-15-13

-25-42

-16-19

-13-11

-24

-16-18

-13-20-19-20

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Transfers are easy - Subgroups

<TOTAL BASE: 918>

62

5865

635961

6678

6862

6051

23

6854

5858

43

676264

4758

6566

-12

-13-10

-7-12

-14-11

-13

-7-13-12

-22-32

-8-20

-10-16

-20

-8-13

-8-22

-14-10-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Busses and trains are modern - Subgroups

<TOTAL BASE: 978>

55

5555

665051

6972

605354

4851

6150

4558

41

6665

6334

4260

56

-13

-13-14

-10-14-15

-12-10

-12-14

-9-20

-29

-9-16

-21-15

-23

-8-9

-10-23

-18-13

-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo Busses and trains are clean - Subgroups

<TOTAL BASE: 981>

50

5248

454847

5985

5348

5144

57

51495150

47

5349

5945

4939

54

-16

-14-17

-19-15

-18-12

-15-16-14

-16-27

-16-16

-13-10

-20

-14-13-12

-15-18

-31-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 989>

58

5659

5649

6170

92

5155

6865

49

5171

6556

65

5765

5159

6751

48

-19

-19-19

-15-24

-18-11

-3

-26-19

-12-13

-19

-21-13

-18-14

-21

-18-18-19

-21-24

-21-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Social image in subgroups

BEST 2010


Oslo Social image - Subgroups

88

8987

8389

8690

96

8991

8882

76

90868786

80

8889

9387

808988

-4

-4-4

-7-4-5

00

-3-3-4

-7-12

-3-6

-3-3

-8

-4-4-2-3

-6-2-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo More people will travel with PT in the future - Subgroups

<TOTAL BASE: 921>

74

7969

707372

8390

7681

7165

51

7973

656665

7277

8570

5680

75

-8

-9-7

-10-9-9

-1

-7-5

-8-13

-30

-6-11

-5-9

-18

-10-8

-4-8

-13-4-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT is good for the environment - Subgroups

<TOTAL BASE: 995>

94

9394

8796

9293

100

949596

9096

94939793

91

95949696

9287

94

-2

-2-3

-5-1

-3-1

-2-2-2

-4-4

-2-5

-1

-3

-2-2-2-1

-3-2-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT is beneficial to society - Subgroups

<TOTAL BASE: 994>

94

9395

9295939498

969695

8979

96929796

83

97939593

91100

95

-2

-2-2

-5-1

-3

-1-1-1

-5-4

-1-4-2-1

-5

-2-2

-1-4

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Value for money in subgroups

BEST 2010


Oslo Value for money - Subgroups

37

3836

273234

5679

4340

3424

14

4535

2224

22

4534

452626

4750

-37

-38-36

-48-42

-38-17

-5

-30-35

-40-51

-55

-30-42

-49-46

-50

-29-41

-27-45

-49-33

-30

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT gives good value for money - Subgroups

<TOTAL BASE: 977>

47

4946

3942

4564

86

5450

4532

29

5646

2837

30

5445

573434

6262

-25

-27-23

-33-28

-25-10

-3

-19-24

-26-36

-42

-19-30

-36-25

-38

-17-25

-17-36-36

-20-21

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




BEST 2010


Oslo PT fares are reasonable - Subgroups

<TOTAL BASE: 981>

27

2727

152222

4872

3230

2316

3423

151213

3523

331817

3138

-49

-49-50

-63-55

-52-23

-8

-41-46

-54-67-67

-41-54

-62-66

-62

-41-57

-38-55

-62-46

-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Loyalty in subgroups

BEST 2010


Oslo Loyalty - Subgroups

60

5962

5659

5671

91

7368

5330

22

7049

5251

40

6359

624748

7570

-17

-19-16

-15-20-18

-140

-10-14

-18-36

-51

-12-19

-25-19

-35

-13-17

-13-29

-21-11

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Oslo Asker/Bærum



MetroBus

Bus, metroTrain

Bus, trainBus, tram




Oslo 2010

Background information

BEST 2010


Public transport travel frequency – Oslo 2010

33

36

35

59

39

31

11

11

41

35

63

8

13

28

22

27

15

23

21

51

25

20

31

21

39

45

22

23

23

14

21

27

23

43

23

16

10

33

21

14

16

13

11

14

16

15

19

15

17

6

17

10

3

3

1

2

3

2

2

2

10

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

DailyA few times per weekA few times per monthLess than monthlyNever

BEST 2010


Life situation – Oslo 2010

61

72

55

38

85

74

6

2

72

50

63

65

56

8

2

9

3

6

8

5

5

7

4

6

12

10

9

55

4

1

17

8

4

16

15

22

1

12

89

98

4

29

27

22

26

3

2

4

3

3

5

1

1

6

3

2

18

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltimeWorking part timeStudentRetiredOthers

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

benchmarking in european service of public transport

Documents

best city report

best sampling method

oslo sporveier best

sampling sampling procedures

separate report

secondary sampling unit

primary sampling unit

mobile telephone numbers