fest finans energi samferdsel telekom best survey 2008 city report: helsinki benchmarking in...

FESTFinans Energi Samferdsel Telekom

BEST Survey 2008City report: Helsinki

Benchmarking in European Service of public Transport

BEST 2008

2 Citizens Satisfaction Survey 2008

Contents

About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008

Traffic supply Information Staff behaviour Security and safety Comfort Social Image Value for money

Satisfaction and impact Citizen satisfaction per subgroup 2008

Gender Age Public transport travel frequency Geographical areas Public transport modes used

Indices and questions per subgroup 2008 Traffic supply - Subgroups

Good for work/school trips PT is good for leisure trips PT is good for trips in the city centre PT is good for trips outside the city centre Nearest stop is close to where I live Travel time on PT is reasonable I am satisfied with the number of departures Waiting time is short at transfers

Reliability - Subgroups Information - Subgroups

It is easy to get the information needed when planning a trip Information is good when traffic problems occur Information is good in stops and terminals

Staff behaviour – Subgroups Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety - Subgroups I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using PT

Comfort – Subgroups PT travel is comfortable Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Social image - Subgroups More people will travel with PT in the future PT is good for the environment PT is beneficial to society

Value for money - Subgroups PT gives good value for money PT fares are reasonable

Loyalty – Subgroups Background variables

Travel frequency in subgroups Life situation in subgroups

BEST 2008


About the survey

The following cities participated in the BEST 2008 survey: Stockholm Oslo Helsinki (with additional questions) Copenhagen (with additional questions) Vienna (with additional question) Berlin Geneva

For all cities 1000 residents in defined areas have been interviewed. All interviews have been done by telephone. The fieldwork for BEST Survey 2008 was conducted between March 3rd and March 16th 2008. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The questionnaire used in the survey is an updated version of the 2007 questionnaire. Since 2007, two new questions

have been added (‘When traveling work, school or university do you generally go by… ?’ and ‘How often do you normally obtain information you need to go by public transport by…..’

Response rate

Stockholm 51 %

Oslo 27%

Helsinki 26 %

Copenhagen 32%

Vienna 46 %

Geneva 43 %

Berlin 33%

BEST 2008


How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.


Results 2008

BEST 2008


Helsinki Indices 2008

-6

-14

-14

-24

-14

-11

-13

-5

-27

-7

76

65

64

49

54

72

63

84

47

80

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY


2008 2007 2006 2005 2004

76 79 81 76 78

65 66 67 65 67

64 64 72 75 73

49 48 57 52 50

54 57 59 56 57

72 71 72 72 73

63 63 63 64 64

84 86 82 81 82

47 49 50 48 44

80 78 75 76 76


Helsinki 2008

Quality dimensions

BEST 2008


-14

-15

-17

-5

-18

-6

-13

-20

-20

65

66

63

81

48

87

66

45

60

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre


Travel time on PT is reasonable


I am satisfied with the number ofdepartures


Helsinki Traffic supply

2008 2007 2006 2005 2004

65 66 67 65 67

66 68 65 66 68

63 65 65 64 66

81 83 84 80 81

48 50 50 46 50

87 88 89 88 88

66 70 70 68 69

45 43 49 50 50

60 63 62 60 63

BEST 2008


Helsinki Information

-24

-6

-41

-26

49

78

23

44

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2008 2007 2006 2005 2004

49 48 57 52 50

78 77 80 77 74

23 22 33 26 24

44 44 - - -

BEST 2008


Helsinki Staff behaviour

-14

-18

-11

54

48

60

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2008 2007 2006 2005 2004

54 57 59 56 57

48 51 53 51 51

60 62 65 61 62

BEST 2008


Helsinki Security and safety

-11

-14

-12

-7

72

65

67

83

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2008 2007 2006 2005 2004

72 71 72 72 73

65 64 64 64 62

67 66 67 69 72

83 84 84 83 85

BEST 2008


Helsinki Comfort

-13

-10

-13

-8

-24

-8

63

72

57

70

41

76

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2008 2007 2006 2005 2004

63 63 63 64 64

72 71 66 68 69

57 59 57 59 60

70 68 70 71 75

41 40 45 45 45

76 75 76 74 73

BEST 2008


-5

-9

-3

-2

84

68

92

93

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Helsinki Social Image

2008 2007 2006 2005 2004

84 86 82 81 82

68 68 62 60 61

92 93 90 90 91

93 95 93 91 92

BEST 2008


Helsinki Value for money

-27

-17

-36

47

57

37

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2008 2007 2006 2005 2004

47 49 50 48 44

57 60 60 60 55

37 37 40 37 33


Impact on satisfaction

Indicators impact on citizen satisfaction

BEST 2008


Impact on satisfaction Traffic supply

PT is good for school_work trips PT is good for leisure trips PT is good for trips in the city centre PT is good for trips outside the city centre Nearest stop is close to where I live Travel time on PT is reasonable Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when planning a trip Information is good when traffic problems occur Information is good in stops and terminals

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using PT

Comfort PT travel is comfortable Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Social image More people will travel with PT in the future PT is good for the environment PT is beneficial to society

Value for money PT gives good value for money PT fares are reasonable

Loyalty I gladly recommend PT travel

Citizen satisfaction

The highlighted indicators have been used to determine the impact they have on citizens over all satisfaction.

On the following slide all indicators with significant impact on over all satisfaction are listed in ranked order for 2007 and 2008.

A stepwise method has been used in the analysis.

Effect estimates are standardized beta coefficients.

BEST 2008


Impact on satisfaction - Helsinki

0,19

0,13

0,12

0,11

0,09

0,09

0,07

0,07

0,06

0,06

0,05


I feel secure at stations and busstops


Public transport mostly runs onschedule

I normally get a seat when I travel withpublic transport

I am not afraid of traffic accidentswhen using public transport

The information is good when trafficproblems occur

Transfers are easy


The busses and trains are modern

The staff answers my questionscorrectly

2007

0,21

0,19

0,19

0,13

0,08

0,08

0,07

The busses and trains are modern


Transfers are easy

It is easy to get the informationneeded when planning a trip

Public transport mostly runs onschedule

I feel secure on board busses andtrains


2008


Stockholm 2008

Appendix


Helsinki 2008

Citizen satisfaction in subgroups

BEST 2008


Helsinki CITIZEN SATISFACTION - Subgroups

76

7477

807473

8287

8380

625051

8261

75

7782

8773

6676

8378

81

-6

-6-5

-6-6-7

-2

-4-3

-7-17

-49

-4-8-8

-11-2

-5-7-8

-2-2

-4-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times perLess than monthly

Never

Helsinki Espoo

Vantaa

TrainTramMetro

BusBus, trainBus, tram

Bus, metroBus, metro, tramBus, metro, tram,


Hardly/Don't agree at all<TOTAL BASE: 992>

Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Traffic supply in subgroups

BEST 2008


Helsinki Traffic supply - Subgroups

65

6465

6462

6568

74

6867

5752

72

6857

64

6171

7564

5765

6969

64

-14

-14-15

-12-17

-14-12

-6

-13-12

-20-23

-19

-12-21

-14

-15-9

-10-14

-20-15

-11-8

-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Good for work/school trips - Subgroups

<TOTAL BASE: 911>

66

6468

7267

6368

43

7765

4839

81

7253

65

6979

876160

7072

7560

-15

-16-15

-15-17-17

-6

-9-14

-29-31

-19

-11-24

-17

-12-4

-7-19

-22-15

-12-7

-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT is good for leisure trips - Subgroups

<TOTAL BASE: 971>

63

6164

7256

6171

82

6769

5339

100

675757

5972

8063

4757

6576

61

-17

-17-17

-11-22

-18-13

-15-11

-30-26

-13-25

-20

-23-11

-2-17

-26-19

-12-10

-24

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 952>

81

7884

7282

8578

85

8184

8273

38

8478

76

7482

8876

8090

8284

87

-5

-6-5

-4-5-4

-7-7

-6-4-3

-5-62

-6-4-5

-5-5-3

-6-3

-5-6-4-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 954>

48

4750

5244

4855

60

5152

3643

100

4938

59

4153

4251

3944

565052

-18

-20-17

-16-24

-16-16

-10

-16-15

-26-28

-16-25

-16

-24-18-16-15

-26-15-13-12

-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 992>

87

8786

858789

8191

908686

7152

888585

8392

8688

829089

9380

-6

-5-7

-9-6-4

-9-2

-5-4

-7-17

-22

-5-7-8

-13-1

-7-7

-9-7

-4

-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 986>

66

6865

6362

6679

83

6769

6160

83

7057

67

6468

7769

6166

6966

64

-13

-10-15

-11-14-14

-10

-12-10

-15-24

-17

-10-21

-11

-10-9

-13-10

-21-14

-9-5

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 986>

45

4744

4242

4851

46

4848

3738

31

4941

39

3851

6145

3345

5441

44

-20

-20-19

-13-23-21

-14-16

-19-16

-25-23-21

-18-25

-20

-17-11

-17-19

-25-24

-17-17

-21

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Waiting time is short at transfers - Subgroups

<TOTAL BASE: 953>

60

6060

555960

6382

6165

5451

83

6450

59

6069

7859

5457

6363

60

-20

-17-24

-21-21-21-19

-10

-19-19

-24-26

-17

-16-33

-19

-19-13-11

-18-31

-24-17

-10-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Reliability in subgroups

BEST 2008


Helsinki Reliability - Subgroups

64

6365

576363

7681

6071

6268

66

6755

65

6266

696160

6973

6461

-14

-13-15

-18-13

-15-8

-12

-16-10

-13-17

-35

-13-20

-11

-10-12

-15-17

-14-11-10-11

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Information in subgroups

BEST 2008


Helsinki Information - Subgroups

49

4849

5349

4453

64

5053

424244

5046

49

4350

5951

434749

5346

-24

-23-25

-17-28

-25-20-18

-25-19

-27-27-28

-24-25

-22

-29-29

-23-23

-27-24-22-20

-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 978>

78

7779

8085

7276

82

8182

7164

60

797678

7684

8175

7878

7679

82

-6

-5-7

-5-4

-8-9-8

-4-6

-8-17

-7-6-4

-12-7-6-5-5

-8-7-6-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Information is good when traffic problems occur - Subgroups

<TOTAL BASE: 913>

23

2124

3120

183030

2426

1712

37

251919

1832

4223

162322

3020

-41

-41-42

-31-48

-42-33

-35

-43-32

-48-41

-34

-39-44-44

-47-41-39

-41-46

-33-37-38

-50

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

44

4443

474041

5271

4249

3646

38

4439

46

3634

5252

3440

4849

34

-26

-23-28

-16-31

-28-20

-14

-28-21

-28-23

-47

-27-27

-20

-28-40

-24-23

-31-31

-22-19

-29

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Staff behaviour in subgroups

BEST 2008


Helsinki Staff behaviour - Subgroups

54

5454

5348

5467

77

535555

5958

5459

50

5941

5352

5751

5655

53

-14

-15-13

-17-18

-12-8

-3

-16-13-13-13

-34

-14-15-14

-10-16

-7-19

-12-16

-10-10

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Staff answers my questions correctly - Subgroups

<TOTAL BASE: 955>

48

4948

484547

5572

4749505151

4951

42

4940

454748

4453

4748

-18

-18-18

-22-20

-17-12

-6

-20-16-14

-19-34

-17-21

-17

-15-16

-10-22

-17-22

-12-11

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 996>

60

5961

5852

617880

5961

596766

5866

58

6941

6158

665758

6258

-11

-12-9

-13-16

-7-5

-11-9

-12-7

-34

-11-9

-11

-5-15

-5-16

-7-10

-9-10-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Security and safety in subgroups

BEST 2008


Helsinki Security and safety - Subgroups

72

7768

747170

7781

7370717375

7171

76

6670

6575

70737575

67

-11

-8-14

-9-12-11-10

-7

-10-10

-13-15-14

-11-13

-7

-10-15-14

-9-11-12-10

-9-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 996>

65

7062

6965

6270

74

676465

5979

6461

74

4662

5773

6169

6775

62

-14

-10-17

-12-12

-16-14-12

-11-14

-16-25

-21

-13-20

-7

-17-19-17

-9-18

-15-13

-8-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 993>

67

7561

686666

7184

686666

7360

6668

71

6758

61676668

7465

63

-12

-7-16

-10-13-11

-13-10

-11-9

-17-16

-8

-12-14

-8

-13-20

-15-12-12-11-10

-12-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 978>

83

8581

8680

8390

84

858181

8788

848282

8690

7884

82838485

75

-7

-5-8

-6-9

-6-4

-7-6

-8-5

-12

-7-5

-7

-2-5

-9-6-4

-9-7

-9-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Comfort in subgroups

BEST 2008


Helsinki Comfort - Subgroups

63

6364

6259

6375

78

6567

5853

66

6660

58

5260

7261

5761

716665

-13

-13-12

-12-16

-12-8-7

-11-11

-14-23

-26

-11-15-14

-19-15

-9-14-15

-12-9-9

-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT travel is comfortable - Subgroups

<TOTAL BASE: 987>

72

6875

6967

7287

91

8074

5846

51

786564

6066

7864

6872

8483

77

-10

-12-7

-9-14

-8-5-5

-4-8

-16-32

-34

-8-12-13

-10-14

-8-14-12

-5-6-4

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Transfers are easy - Subgroups

<TOTAL BASE: 956>

57

5460

5553

576970

6163

4736

51

644747

456867

4942

6870

6357

-13

-15-12

-8-16-15

-11

-11-10

-19-29

-49

-10-21

-16

-13-11

-9-15

-22-9

-6-12-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Busses and trains are modern - Subgroups

<TOTAL BASE: 986>

70

7070

716768

8384

7074

6764

100

7367

64

6966

8368

6267

7270

75

-8

-9-7

-6-11

-8-2-2

-6-4

-11-22

-6-11

-9

-18-5

-10-8-7-7-6-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki Busses and trains are clean - Subgroups

<TOTAL BASE: 993>

41

4437

3833

4450

71

3749

3543

66

4143

36

2344

5542

3531

4449

40

-24

-20-27

-29-30

-20-18

-10

-27-20-21

-26-12

-24-25-23

-33-32

-15-23-23

-32-23

-19-24

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 997>

76

7677

7673

7785

75

7576

8176

64

767779

6454

7782

7969

8665

75

-8

-8-9

-7-9-9

-4-15

-8-11

-5-6

-36

-8-9-8

-21-11

-14-7-7-6-4-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Social image in subgroups

BEST 2008


Helsinki Social image - Subgroups

84

8584

8284858786

8688

8270

59

8777

86

7992

838385

8087

9086

-5

-4-6

-4-5-5-4-2

-5-3

-5-12

-22

-4-8

-4

-10-1

-4-6

-3-6

-3-2

-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki More people will travel with PT in the future - Subgroups

<TOTAL BASE: 976>

68

7166

666769

7467

6974

6651

37

7257

71

6280

666464

5875

8171

-9

-6-11

-3-12-10

-7-3

-9-5

-8-19

-34

-8-15

-6

-10-2-3

-12-8

-15-5

-8-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT is good for the environment - Subgroups

<TOTAL BASE: 993>

92

9193

9093929298

9494

8981

68

9387

94

8798

9191

989090

9394

-3

-3-3

-5-2

-4-3

-3-2-3

-10

-3-5-3

-11-2

-7-5

-3-2

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT is beneficial to society - Subgroups

<TOTAL BASE: 990>

93

9393

91939394

91

9596

8979

68

9587

93

8897

93939291

949694

-2

-2-2

-2-2-2-2-2

-2-1-2

-6-32

-2-3-3

-8

-2-2-3-1-2

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Value for money in subgroups

BEST 2008


Helsinki Value for money - Subgroups

47

4847

3646

5151

66

5148

3941

31

533941

4053

5747

3746

5655

49

-27

-26-27

-35-27

-24-27

-9

-22-25

-36-36

-39

-22-38

-29

-31-20

-24-27

-32-26

-23-22

-27

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT gives good value for money - Subgroups

<TOTAL BASE: 979>

57

5757

455758

6576

6357

4549

43

6247

53

5159

6355

4954

6968

55

-17

-17-17

-20-17-17-15

-3

-12-17

-26-30

-17

-13-28

-16

-18-17

-13-21-21

-16-12

-9-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Helsinki PT fares are reasonable - Subgroups

<TOTAL BASE: 988>

37

3936

2835

4436

56

3939

3433

18

4331

28

2847

5139

2538

4441

44

-36

-34-38

-49-36

-31-40

-16

-33-33

-46-42

-65

-30-48

-41

-44-23

-33-33

-42-37-35-35-34

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Loyalty in subgroups

BEST 2008


Helsinki Loyalty - Subgroups

80

7981

8276

7987

100

8682

7260

51

8472

76

7283

8076

7481

9187

82

-7

-8-6

-6-11

-5-4

0

-4-3

-10-27

-50

-5-9-9

-10-8

-10-11

-7-3-1

0-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa

TrainTramMetro





Gender

Age

PT travel frequency

Geography

PT modes used


Helsinki 2008

Background information

BEST 2008


Public transport travel frequency – Helsinki 2008

43

40

54

70

54

43

17

28

52

48

78

19

31

25

28

25

18

23

25

45

43

19

32

16

45

39

20

22

13

10

16

21

24

19

18

15

6

23

19

11

9

8

2

7

11

11

8

9

5

12

10

1

1

1

2

3

1

1

1

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily



Less than monthly

Never

BEST 2008


Life situation – Helsinki 2008

54

58

49

21

75

67

3

59

39

56

59

57

5

3

6

5

6

4

1

5

5

4

3

15

13

14

68

10

23

9

4

20

19

22

18

95

95

8

36

27

30

35

6

7

8

6

8

9

1

5

5

11

8

9

8

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others


Results 2008 – other available reports

at best2005.net

fest finans energi samferdsel telekom best survey 2008 city report: helsinki benchmarking in...

Documents

citizens satisfaction

good value

leisure trips pt

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money pt fares

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