WHAT MAKES A GOOD SCRUM MASTER GREAT?P I Y U S H R A H AT E , P R O WA R E N E SS

What are some of the observations from the video:

• We understand the value, yet at times we do not care much.

• Somethings just become part of our routine.

• Every change comes from one small idea.

• You can make people do things they normally won’t do, by adding fun to it.

• To change the culture we need to change the behaviour.

What changes the Behavior?

BehaviorBelief

BELIEFis what is needed to

becomeGreat SM from a Good SM

B - believeBelieve that the team is capable of doing great things; if expectations are set higher, performance tends to increase.

“”

Build projects around motivated individuals. Give them the environment and support they need and trust them to get the job done.

~ Manifesto for Agile Software Development

E - enquireRemember, collective intelligence of the team is more than that of an individual. We have to resist the temptation to solve teams problem.

Seek information not to understand but to help the team to understand.

L - listenListen not to reply but to respond.Listen not only to what is being said but also to what is not said.

I - illuminateBe with the team, observe and offer the observations to the team so that they can reflect upon.

E - encourageOnly one thing is constant and that is Change.

“”

Agility is one’s ability to take advantage of an opportunity with calculated risks.

~ Ken Schwaber – Software in 30 days

F - facilitate

“”

We cannot teach another person directly; we can only facilitate his LEARNING.

~ Carl Rogers

Questions?