being the best we can
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Being The Best We Can. A self-evaluation and improvement process for libraries. Melanie McCarten State Library of Victoria. Euan Lockie ACIG. Origins. Objectives. Provide tool to help libraries evaluate service quality & impact, & inform action plans - PowerPoint PPT PresentationTRANSCRIPT
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Being The Best We CanA self-evaluation and improvement
process for libraries
Melanie McCartenState Library of Victoria
Euan LockieACIG
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Origins
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Objectives
Provide tool to help libraries evaluate service quality & impact, & inform action plansConsolidate previous evaluation work:
Collection auditBuilding auditLocal history collection
assessmentsLBC public library user survey
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Project approach
Develop framework Pilot Review Extended pilot Review Rollout
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Pilot libraries
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Three basic questions
How well are we doing? How do we know? What are we going to do now?
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Framework
Provides criteria for evaluation5 key result areas3 themes for each key result area
Helps organise evidence
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Providing gateways to information, learning & leisure
1.1 Sufficiency, range & suitability of resources
1.2 Arrangements for access1.3 Staff knowledge of information tools
& user support
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Building individual skills, capability & wellbeing
2.1 Lifelong learning in the library context
2.2 Providing & promoting 21st century literacies
2.3 Encouraging a reading culture
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Developing social capital
3.1 Welcoming civic space & sense of belonging
3.2 Supporting social connections & reaching out to communities
3.3 Working in partnerships
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Demonstrating leadership
4.1 Leadership & innovation at all levels4.2 Planning & community engagement4.3 Building organisational capability
through people
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Designing, managing & improving systems & processes
5.1 Implementation of policies & procedures
5.2 Obtaining & using resources5.3 Evaluation & continuous
improvement
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Self-evaluation steps Decide scope Orientation Workshop – preliminary evaluation Refine evaluation, gather evidence Draft report Peer review Final report Follow-up presentations Implement improvements
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Workshop
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Star ratings
Sector leading, world classMajor strengthsImportant strengths, some gapsSatisfactory core service, weaknesses impact usersLimited core services, significant user impact
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Peer review
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Outputs
Documented assessment of servicesImprovement planReport to stakeholders
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Uses External Tell the library’s
story to the community to the Board to Council
Internal Engage staff Plan
service developmentnew servicespriorities
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BenefitsLibraries• Takes stock of
performance• Measures progress
towards objectives• Identifies key
strengths • Identifies areas for
improvement• Helps set action
priorities
Staff• Increases service
understanding• Increases feeling
of ownership• Engagement in
planning• Professional
development
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Final thoughts
A process, not an eventOwned, not imposedAn art, not a scienceSize doesn't matterInclusiveEffective
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Questions?
www.acig.com.auwww.slv.vic.gov.au
www.publiclibrariesvictoria.net.au