MANAGING CHRONIC PATIENTS ANDFAMILY IN THE OUTPATIENT SETTINGMANAGEMENT

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AHED - Advanced Health EducationRua Manuel Joaquim Avelar, 118 - Piso 22750 - 421 Cascais

phone +351 911 191 954

info@ahed.pt >> ahed.pt

COURSE COORDINATOR >> Maria de Fátima Grenho, MD & Sara Torcato Parreira, RN

COURSE PRESENTATIONEvery patient wants to be cared for, hopefully well and with the best treatment. Being well caredfor means a good diagnosis and therapeutic skills from the providers, but also a�ectivity, disposability, empathy and communicational skills. The essential medical and clinical skills are notusually a problem among doctors and nurses as they are acquired during their basic learning stages at the University and optimized regularly all along their professional life. These are, in fact, their “core business” skills. The emotional and communicational skills, however, are often forgotten or neglected because their teaching and discussion are not so often included in the academic curricula.

As the disease becomes a chronic issue, with solid stated diagnosis and therapeutic guidelines there begins a long interaction between patients and providers and emerges the need for emotion, empathy, optimized communication and disposability. The chronic patient is most oftenan outpatient progressively con�ned to his neighbourhood, to the house, to his home, eventuallyto his room; although with multidisciplinary approach the proximity support will be provided mainly by his family doctor and family nurse. It is fundamental to commit to primary care team’s communicational expertise and leadership skills in order to optimize their capacity to manage patients and families in all disease stages, based in a person-centred model.

The course integrates evidence-based theories, with a multidisciplinary approach and skills training.

LEARNING OBJECTIVES >> KNOWLEDGE AND SKILLS TO DEVELOPTo understand the prevalence of chronic disease and its consequencesfor the health care settingTo de�ne patient and family centred care and its core conceptsTo di�erentiate between a traditional model of care and a patient and family centred modelTo identify key aspects of interpersonal communication skills and barriers to e�ectivecommunicationTo understand the vital role of e�ective communication in the overall patient and familyexperienceTo identify communication methods and techniques which enhance patient experienceTo demonstrate the importance of governance and executive leaders in an organizationalculture focused on patient and family centred careTo di�erentiate transformational and transactional leadership and describe the impact eachhas on cultivating a culture of patient-centred careTo describe how patient and family centred care impacts patient outcomes

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ATTENDANCE REQUIREMENTS80% attendance is mandatory for issuing attendance certi�cate and CME credits and/or ECTS

MAX. ATTENDEES>> 25

TARGET AUDIENCEHealth professionals, graduated in Medicine, Nursing,Psychology or Social Services.

ADMISSION CRITERIA> CV and motivation letter where the applicant shall explainthe relevance of the course for his/her professional development or ambition> Preference will be given to health care professionals working at the hospital, primary health care setting, integrated continuous care setting and palliative care.

MANAGING CHRONIC PATIENTS ANDFAMILY IN THE OUTPATIENT SETTINGMANAGEMENT

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2020 / MAY

MAY 6TH

9:00 am - 6:00 pm@ Nova Medical School (Campo de Santana)

MAY 13TH

9:00 am - 6:00 pm@ Nova Medical School (Campo de Santana)

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AGENDA

> Chronic conditions in Health Care

Settings

Chronic conditions

The challenge of multi-morbidity

Health care settings

The role of primary health care setting

Management of chronic conditions

(Patient Association Perspective)

> Models of care

From biomedical to people centered-

care model

The example of palliative care

A reflection on models of care - Debate

> Managing Patients and Family New technologies- an opportunity forchronic diseases management

Governance and leadership: creating a people centered-care culture

Value Based Healthcare Communication skills training - Practical

MANAGING CHRONIC PATIENTS ANDFAMILY IN THE OUTPATIENT SETTINGMANAGEMENT

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DURATION >> 16 HOURS

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CREDITS >> 2 ECTS

PRICE >> 490€

INCLUSIONS AND EXCLUSIONS IN PRICEThe price published for each course includes teaching fees, space rental, certi�cate of attendance, and materials used during the course. The price of the course doesn’t include hotel accommodation, lunches, and dinners on course days, nor any other items unless speci�cally mentioned. Prices of courses published by AHED are exempted of VAT. Other items priced by AHED apart from courses may however include VAT.

APPLICATION, ADMISSION AND REGISTRATIONWhen applying for a course at AHED – Advanced Health Education, the applicant subjects personal and professional data that will be veri�ed and assessed to check that admission criteria for that speci�c program are met. Once an application is approved, registration in the course is admitted and will require payment of the price published for the course.

APPLICATION FEES Application fees are as follows:- 100 € for courses priced above 1000 €- 50 € for courses priced below equal to 1000 €Application fees are non-refundable.

COURSE REGISTRATION FEESThe registration stage is considered completed when the total price of the course is received by AHED.

PAYMENT OPTIONS Payment options for application and registration include credit card (Visa, MasterCard), wire transfer in Euro, and Multibanco.

FACULTY> Maria de Fátima Grenho, MD > Marta Fonseca, MD > Alexandre Tomás, RN, MSc > Luís Campos, MD, MSc, PhD> Miguel Lemos, Sociologist, MSc> Micaela Monteiro, MD

> João Filipe Raposo, MD, PhD> Sara Torcato Parreira, RN, MSc > Luísa Pereira, MD> Luzia Travado, Psychologist, PhD > João Leal, Biomedical Engineer > Glória Ribeiro, RN, MBA

MANAGING CHRONIC PATIENTS ANDFAMILY IN THE OUTPATIENT SETTINGMANAGEMENT

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“The Management: Mananging chronic patients and family in the outpatient setting, Lisbon, Portugal, 06/05/2020-13/05/2020has been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 16 European CME credits (ECMEC®s).

Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.”

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EARLY BIRDApplication fees will be discounted from the course price for registrations completed 90 calendar days before the date of the course.

For additional information, please go to in Terms and Conditions at ahed.pt

APPLICATION DEADLINE >> APRIL 6TH 2020

INSTITUTIONAL PARTNERSHIPS

MANAGEMENT MANAGING CHRONIC PATIENTS ANDFAMILY IN THE OUTPATIENT SETTING

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SCIENTIFIC PARTNERSHIPS