beginning our journey towards our 2020 vision · the east london section of the london overground...

Providing MultiUtility services tonew retail quarterin Bracknell

Signing upto CustomerServiceWeek

Clancy Mobile goes liveon Anglian, Southernand Sutton and EastSurrey water contracts

Apprenticeshipschemes providesolid foundation fornext generation

6S. THE MAGAZINE FOR THE CLANCY GROUP PLC ISSUE 16 : SEPTEMBER 2015

clancydocwra

S A F E • S U C C E S S F U L • S U S T A I N A B L E • S E C U R E • S K I L L E D • S Y S T E M S

Beginning our journey towards our 2020 Vision:

Bringing your ideas to life

2 I 6S16

View PointIn May I, along with the all theDirectors and Associate Directors,launched our 2020 Vision, takingtime out to talk to as many of youas we possibly could about thejourney we have been on, the typeof business we want to be by 2020 and the values that thebusiness has at its core.

First and foremost we are a business that is built on thequality of the people that work in it. Throughout thisedition there are numerous examples of the importantroles each and every one of you play in deliveringexcellent service for our clients and their customers aswell as ensuring that the business constantly improves.

A key feature of our vision launch was the recognitionthat whilst we know where we are trying to get to, weare going to need your help to get there! Since thosepresentations it has been fantastic to receive over 1800great improvement ideas from you all giving me hugeconfidence that we have the knowledge, passion anddrive to deliver our 2020 outcomes.

Alongside these ideas it is brilliant to see somesignificant innovation projects coming to life. ClancyMobile, the iam system and the Roadmender all have thepotential to significantly change the way we operate forthe better!

Finally I would also draw your attention to the article onpage 3 regarding the upcoming Customer Service Week.We all represent our own business and are often the faceof our client’s brand when we come into contact withthousands of customers every day. More often than notwe get it right (as highlighted by the some of thecomments throughout the magazine!) but there is alwaysthe opportunity to do more and I would urge all of youto think about the customer experience you create forthose you come in to contact with.

Enjoy your reading!

Matt CannonDirector

10Let’s Reflect...We took some time out to to visit 12 venues over 2 days to deliver ournew mission and vision in the run up to 2020.

14Creating a great place to work

Over the coming months we will be making some exciting new changesto our Harefield office

26Safety is everybody’s job

22Clancy Mobile is now Live!Clancy Mobile is now live inAnglian Water, Southern Waterand South East Surrey Water

“A key feature of our visionlaunch was the recognition thatwhilst we know where we are

trying to get to, we are going toneed your help to get there! ”

[email protected] - Send in your ideas. We'd like to hear them. 6S16 I 3

We’re Taking Part!

The week also helps to:1 raise awareness of the crucial role

customer service plays in buildingpositive reputations and increasingcustomer loyalty

2 show customers that organisationsare committed to meeting andexceeding their expectations

3 show colleagues how importantcustomer service is within theirorganisation

4 recognise and show appreciation tocolleagues for their contributionsand support

5 boost morale and teamwork

National Customer Service week will be taking place on the5th-9th October 2015…

National Customer Service Week is a week long opportunity to raiseawareness of customer service and the vital role it plays in successful businesspractice and the growth of the UK economy. The week gives employers anideal opportunity to recognise the efforts and achievements of people workingin customer service, particularly those involved in crucial frontline andcustomer-facing activities. It’s also a chance for organisations to show theygenuinely care about customers.

In October, Clancy Docwra will be taking part in the National CustomerService Week supported by the Institute of Customer Service here in the UK.

During this week we are taking the opportunity to promote the importance ofcustomer service across the Clancy Group with all of the directors and seniormanagers using their site visits during this week to talk to customers and staff.

Our staff will embark on a week of themed customer service awareness days.Each day will have a different theme as shown opposite.

The week will start with a refresher of customer service awareness and theopportunity to take part in a customer based quiz. We also want to involveeveryone, so there is a colouring competition for children. Prizes will beawarded to the winners of both after the week-long event.

This week gives us the opportunity to demonstrate our commitment toproviding the highest standards of service, workmanship and customercare. So please take part and enjoy the week and look out for daily updateson the website.

MondayKeeping customers informed

TuesdayTaking ownership

WednesdayParking and driving

ThursdayTidy office/tidy site

FridayPolite and courteous

If you’re interested in gettinginvolved please [email protected]

Our week plan

4 I 6S16

Clancy Docwra provides utility diversWith anapproximate valueof £3.7m, the utilitydiversion projectfor the new retailquarter atBracknell startedin February 2014for BracknellRegenerationPartnership.

We undertook a project to design and construct multi utility service diversions and abrand new utility route to a new retail quarter in Bracknell town centre. The project was not without its challenges, which included working in close proximityto residential areas, dealing with deep drainage installations and managing interfaceswith eight different utility providers.

The works entailed: ! Liaison with the local authority, public, local businesses and other principal contractors

working for the same client in the vicinity of our works! Removal of tree stumps! Excavation of trial holes! Design of the utility diversion routes ! Diversion of multi utilities including:

• BT Openreach • KCOM• National Grid • South East Water• Scottish and Southern Electric • Verizon• Vodafone

! Thames Water drainage installation! Reinstatement of existing road/pavement surface! All temporary works and management associated with the above! All traffic and pedestrian management associated with the above! The project was registered with the Considerate Constructors Scheme and achieved

a certificate of ‘performance beyond compliance’

Innovation and value engineering: ! Use of precast manhole systems to speed up the drainage installation process! Completion of all contestable works in a coordinated and systematic fashion by

Clancy Docwra direct resources under the statutory utility provider’s supervision andapproval

! Demolition of an existing road bridge while maintaining live services in the bridgedeck in order to open up a key section of the site ahead of programme

Project summaryProject Manager:Gardiner & Theobald

Client’s QS: Aecom

Client’s Designers: Hoare Lea (utilities)Capita (highways)

Value: £3,726,561.69

Project Programme: 26 weeks in total. This consisted of aninitial 12 week lead in, design andcoordination period and a 14 weekbuild programme.

Description: The overall development entailed theconstruction of a new retail quarter inBracknell Town Centre. The works undertaken by ClancyDocwra Limited involved the designand construction of multi utility servicediversions and new utility routes tosterilise the town centre site and enableconstruction of the development.

Before

[email protected] - Send in your news. We want to hear it. 6S16 I 5

ions to new retail quarter in Bracknell

The project accelerated at a steady pace and all targets were met ontime and on budget.

Key achievements ! Early contractor involvement in the design and coordination of

utility diversions

! Robust design input right through the construction stage tocompletion

! Excellent working relationships with the statutory utility providers

“

“

Our utility diversion project at Bracknellprovided many challenges, not least themanagement of close public interfaces andthe work packages of eight differentstatutory utility providers and three separateprincipal contractors with overlappingproject control areas. We delivered a safe and successful projectallowing the developer to proceed with theirplanned regeneration of Bracknell Town centreto the satisfaction of all involved.

Nial Casey, Project Manager, Clancy Docwra

After

“ “

6 I 6S16

What is the ICE? The Institution of Civil Engineers (ICE) Awards recognise excellence andimaginative concepts in civil engineering practice within London. The award identifiesconstruction projects and promotes excellence in the engineering profession. This premiershowcase for engineering excellence in the capital holds an annual award ceremony torecognise the engineering achievements within London. The flagship event hosts up to 200+of the industry’s finest civil engineering contractors. The winners were shortlisted from 17projects and seven were awarded trophies.

What was the overall project?The East London section of the London Overground is a great success story with passengernumbers rocketing since the line was revamped in 2011. These increased passenger numbersmeant capacity enhancements were needed with the Mayor setting a deadline of December2014. The extra capacity has been created by increasing the length of the trains from four tofive cars. This involved the delivery of a complex programme of platform lengthening,train stabling, signalling upgrades and maintenance facilities for the longer trains - ajob that had to be done in just 20 months. A new depot has been built oncontaminated wasteland at Silwood Sidings and a maintenance shed at New CrossGate has been extended to fit the new trains in. All this had to be done withoutaffecting daytime services or train maintenance - a job the project teamfinished on time.

What was the award for? The awarded work facilitated the LondonOverground capacity improvement programme project to deliver 5-cartrains on the East London Line in record time. Clancy Docwra acted aspre-enabling and phase 1 contractor at Silwood Sidings and managed thedesign and delivery of the scheme, working closely with the infrastructuremaintainance contractors and London Overground to ensure the successfuldelivery for this award-winning project.

An increase in capacity has been achieved with very littleintervention and cost, which will dramatically improve theservice for commuters. This complex job was delivered withoutany impact on the service...ICE Judges

A big congratulations to all the Clancy Docwra team who contributed to the success of this significant project.

What we delivered: • Design & Build GRIP 5 – 8

• Bulk Excavation and removal of Japanese knotweed• 240m piled retaining wall, including RC capping beam• Major temporary works (track and cutting support)

• Monitoring of the site / adjacent tracks• Utility diversion / new DNO

• 2400m of drainage, walkways and access roads• Oversight capping layer, geotextile layer,

track formation & compaction• Pumping and retention pond – construction

of new pump chambers and alterations to existing pipework and headwells

Environmental achievements:

We successfully removed and treated or diverted:

• 80,000 tons of surplus contaminated waste with 90% diverted away from hazardous landfill.

• 5000m3 of asbestos removed safely• 3500m3 segregated and treated onsite

• Recycled 8000m3 inert material for accessroad, bases and backfill

• Remediated 5988m3 of hazardous/contaminated waste through

our on-site Soil Hospital

London Overground supported by Clancy Docwra as keycontractor wins an ICE Civil Engineering Award 2015!


Scottish Power Safety ‘Sparky’ DemonstrationAlongside Scottish Powerwe took part in the RoyalHighland Show 2015 todemonstrate theimportance of safetywhen operating machinerynear power lines within anagricultural area. Withover 188,000 visitors theshow was most definitelya success!

Royal Highland Show 2015

“ “

As a contractor of SP Energy Networks we provided a JCB excavator to coverthe four day event to help reinforce the importance of public safety.

Clancy Docwra’s Peter Calderwood helped demonstrate the importance ofsafety when working in agricultural areas with low power lines through the useof an electric character called ‘Sparky’.

We could not be more pleased to have been involved with this truly uniqueevent about agricultural safety with SP Energy Networks, and we hope to workon more safety themed events in the future.

Peter was a fantastic ambassador for Clancy Docwraand whole heartedly involved himself, helpingfacilitate the event and engaging with the public.

Ewan Macmillan – Health & Safety Director at SP Energy Networks

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10 I 6S16

Armed with the company’s proud newmission ‘to make life better for all ourfamilies’, directors embarked upon amission of their own. Firstly tocongratulate and thank our colleagues fortheir efforts over the last five years - themost successful period in The ClancyGroup's history, and secondly to share ournew mission and vision leading up to 2020in order to make a difference to theenvironment that we work in.

“I am incredibly proud thatwe have not lost our identity.We remain a company thatcares about our values, ourreputation and importantlyour people who work veryhard every day to maintainthem.”

Kevin Clancy, Joint Chairman

“A secure future working fora family-owned companythat has strong values.”

Windsor (327 attendees)

“Clancy Docwra hasbecome something that Ican rely on. The financialsecurity enables me to live

a happy life.”

Aldershot (131 attendees)

“Job security and a place providing me with

a good career.”

Otterbourne (103 attendees)

“Family stability and fairemployer.”

Garforth (35 attendees)

“Trustworthy employer.”

Haydock (32 attendees)

Let’s ReflectWe took some time out to to visit 12 venues over 2 days todeliver our new mission and vision in the run up to 2020.

The Clancy Group announced a clear visionstatement to its employees and the industry: “Tobe the most trusted provider of essential servicesthat keep the UK running”

At the launch employees were introduced to theIdeas Pipeline, a new campaign to encouragepeople to share their thoughts and ideas forimproving the company’s performance.


“A great company with astrong business ethic.

Somewhere I am incrediblyproud to work.”

Scotland (181 attendees)

“A reputable group ofcompanies with good family

ethos.”

Peterborough (326 attendees)

“A way of life for the last 40years.”

Harefield (253 attendees)

“A stable workingenvironment for me to

provide for my family.”

Chatham (194 attendees)

“Family, honesty andintegrity. A culture that is

encouraging andsupportive.”

Dartford (62 attendees)

“A successful family-runbusiness. Has made my last

18 years here veryenjoyable.”

Horsham (216 attendees)

“A good employer that caresabout its people.”

Sunderland (135 attendees)

VISION 2020

Here’s what some of our colleagues had to say

The campaign is backed with a £10,000awards fund. The first two winners on theday of the launch were Tim Scott and DaleBristow from the South West region whocame up with ideas for improvingproductivity by addressing simple day-to-day behaviours.

Their idea was interpreted and distributedat the launch events in the form of a pocketsize card, titled 2020 Vision. The ideastackled included being a leader andproactively promoting safety, being a rolemodel and influencing positive change andbetter understanding of our clients' needsand delivering according to them.

The directors are currently delivering thesame presentation to our clients, contractorsand suppliers to ensure that we workcollaboratively to achieve shared goals.

12 I 6S16

We want to make sure we keep on track with your ideas and what isimportant to our people here at The Clancy Group, so keep your ideascoming!

Our recent launch of the ideas card is our way of hearing the greatideas you want to share with the company. It’s important for us to hearyou in order to achieve our 2020 Vision.

What are we doing with the ideassubmitted?

We received 1847 idea cards, of which 44% were specific

ideas and 3% are already on their way to be actioned this month…

That’s impressive right?

Here are some of the ideas we like...

Systems: “Create an audit system to include operatives and warnthem when the audits are coming and when they’re due.”

Sustainable: “Customer receives an automated text when gangaccepts a job.”

Safe: “Create a set of contingency plans - i.e. a failure of worksin a treatment plant.”

Skilled: “Online access to computer-based training courses.”

Bringing your idea

Idea: Newsletter by emailStatus: CompleteWe created a monthly Clancy Docwra emailnewsletter which compliments other ClancyDocwra communications.

Idea: Biking schemeStatus: CompleteWe are currently part of the Cycle2Work schemeran by Evan Cycles, in which employees get taxbenefits and monthly payment plans for bikepurchases. Contact HR for more information.

Idea: Secure entry system for our officesStatus: In progressWe have a plan in motion to roll out nationally aFOB secure entry system to our main offices.

Idea: Formal employee surveyStatus: In progressHR is currently developing a plan to do acompany-wide employee survey this year.

Which ideas have we actioned so far?

“It will never get done…”Unblocking ourselves for changeIf I had a job performance review done today by my dad I woulddefinitely fail. Ages ago, at the peak of my teenager social awkwardness,I was always afraid of talking to girls. I loved and hated going to parties.There was so much hope at the beginning and disaster at the end.

My dad tried again and again to teach me that the only way of accomplishingsomething is by trying and trying several times. I thought he was talkingabout my Mr. Bean flirting style, but the lesson was much deeper. Our livesare ruled by a basic statistical truth; the size of your accomplishments willbe equal or smaller to the size of your trials. And if you’re anything like methe size of your trials has to be much, much, much bigger!

Yes, teenagers are the most stubborn of creatures, but in our work liveswe don’t stray far from this attitude. We’re always afraid of trying. Ourexcuses range in the millions; we tried and it didn’t work, my boss,budget, my team, training, time, culture, communication, IT, the moonphases, my uncle’s second cousin…

Improvement and innovation sit patiently on the other side of this blackdoor. How on earth do we get it out?

Taking a page from the retail and service industry, we did a ‘CustomerJourney’ map of people submitting an idea to the Ideas Pipeline. Wetried to identify people’s moods at each stage; the touch points withthe company and the blockers. Surprise, surprise. The biggest blockerof innovation is not budget. It is not time. It is not your boss. It is us.Yes, including you.

We are working on many ways to help unblock ourselves. More thankyou calls, more updates, more communication, more ways to empowerpeople, more transparency, more participation…

We also identified three big areas for development in our process; howdo we share and codify existing innovations, how do we properly scoreideas and how are we going to actually implement them once chosen?

A lot of work remains to be done.

No construction company has ever resolved these issues. So how canwe succeed?

Well, this is simple, in order to succeed you have to try,whether its once or twice or a numerous amount ofattempts, but I can guarantee you that I willmake a positive change.

It will get done.

What about you? Can you get past the ‘itwill never get done’ blocker?

Alvaro Montenegro, Business Improvement Manager


s to life VISION 2020

Current winners!

June: Tim Scott and Dale BristowIdea: Improving Behaviours Card

July: Alexander SmithIdea: In Case of Emergency (ICE)

Hard Hat Sticker

We want to hear your ideas! Share your thoughts with us! Grab a card or email us [email protected]

14 I 6S16

Our journey towards 2020 has begun and weneed to ensure that our Head Office inHarefield goes on the journey with us;supporting both the business we are todayand the business we want to become. Over the coming months we will be makingsome exciting changes to the building,improving the working environment anddelivering a Head Office we are all proudof. We will update you as things progressbut here are some of the key ideas...

Staff restaurantCentral to the overall project will be the complete renovation ofour existing canteen facilities. Following the removal of a numberof walls and the current Directors Meeting Room we willestablish a single staff restaurant within a large open-plan space,which we believe will form the centrepiece of Clare House. Thiswill provide a space where people can not only enjoy their meals,but can also interact with each other holding informal meetingsand working in groups. To ensure that the restaurant is able toprovide the quality of service you deserve, a brand new kitchenwill also be installed as part of the refurbishment. Some of theearly ideas for the design can be seen here...

Creating a great pl

Proposed staff restaurant layout


ReceptionAlongside the redevelopment of the staff restaurant will be theestablishment of a new reception area replacing the currentconservatory. This will enable us to provide a new modernwelcome for everyone working in or visiting Clare House andwill enhance the flow of people through the building. While

establishing the new entrance to the building we will betaking the opportunity to review parking arrangements andthe pedestrian walkways to the building, ensuring thateveryone remains safe as they move between their cars andthe office.

Lakeside pathWe are extremely lucky to have a beautiful lake outside our frontdoor and one of the first steps on our journey will be to makemore of this wonderful feature. In order to do this we will beestablishing a more accessible lakeside path and we hope that youand your families will take advantage of our location while away

from your desks. In order to help with this we will beestablishing signage around the path highlighting distanceswalked and providing information on some of the wildlife youmight see. We will also be investing in new outdoor furniturefor those of you who might prefer to sit still and enjoy the views.

VISION 2020ace to work

16 I 6S16

How long have you worked in the railsector, and how has the industry changedthroughout that period?

“I have been involved in the rail sector forover 30 years since joining British Rail in themid 80s, then moving into the contractingworld, which included delivering works forLondon Underground, DLR, LondonOverground and Network Rail.

There has been little change in the rangeand type of projects undertaken, but themajor change is the advancement in newtechnology, the introduction of businessinformation modelling (BIM), new saferconstructions methods and investment insustainability.”

What are Clancy Docwra Rail Servicescore capabilities?

“During my circa 12 years with ClancyDocwra Rail we have delivered projects forNetwork Rail, London Overground,Docklands Light Railway and LondonUnderground under both contract andframework agreements. Our capabilitiesare pretty broad and the work that we havedone includes station enhancements andnew builds, embankment stabilisations,permanent way, earthworks including multiutility and drainage, bridge replacementand repair (demonstrated by our LondonICE 2015 highly commended achievement),platform extensions, and premises anddepot maintenance.”

What rail projects has Clancy Docwrabeen working on recently, and what typeof rail projects does Clancy Docwra lookto attract?

“In recent years we have been deliveringcivil and building maintenance frameworksfor London Underground, parallel torunning a major earth stabilisationframework on the Central Line. We alsotarget works such as; bridge strengthening,drainage and waterproofing, new buildsubstations and platform.

Gary Cooper

Our largest and most complex project todate was London Overground CapacityImprovement Programme at SilwoodSidings, where we remediated and recycled80,000 tonnes of waste material andconstructed the track formation, including3000m of new drainage for the new EastLondon Sidings. The project on which wewere one of several contractors, just wonICE (Institution of Engineers) 2015 GreatestContribution to London Award.”

What developments do you expect to seefrom Clancy Docwra Rail in the nextfive years?

Our plan is to diversify into new marketsand expand our existing client basethrough strategic alliances, Tier 1 supportand developing our core competencies andresources to meet our client’s business andsustainability plans.

By 2019, Network Rail will be tenderingCP6 (similar to our AMP Frameworks inwater). Our target is to enhance ourcapability, build our reputation anddemonstrate competence during the nextfive years to position ourselves as thecontractor of choice.”

An interview with Gary CooperContract Manager, Clancy Docwra Rail


Clancy Docwra had the

opportunity to present its

approach to innovation at

Imperial College London in July

Director Matthew Cannon and our Business Improvement Manager, AlvaroMontenegro recently presented a case study about ‘Innovation at The ClancyGroup’ to the Imperial College MBA class. The programme was part of the‘Managing Infrastructure Project’ course, which boasts guest speakers fromCrossrail, Heathrow, Thames Tideway Tunnel and other major projects.

So what did Clancy bring to the table in such a high-profile environment? Our‘Internal Customer Journey Analysis’ approach to drive internal innovation.

In an open discussion with the MBA students, Matthew and Alvaro presented thefoundations of our Vision 2020 programme and the Ideas Pipeline initiativelaunched in May 2015. Current progress, lessons learned, areas for developmentand plans for the future were openly debated with interesting and creative results.

We thank Professor Sam MacAulay for this opportunity to share ourinnovation process and learn from bright professionals in one of the mostrespected and innovative universities in the world. These types of events areat the heart of our collaborative approach toconstruction and our investment in thenext generation.

We shared our thoughts on innovationwith students of Imperial College London

IFS is our chosen business management tool, which enables the business to measure, manageand integrate processes and deliver a quick and efficient service to our clients.

What are our plans for IFS?

The business has invested a great deal of time,money and resource into creating a bespokeplatform that will improve efficiency andprocesses. Over the next few months our IFSteam lead by Matt Cannon, Director andFelicity Hurst, Head of Service Delivery willbe co-ordinating a national training schemeprogramme to enable employees to get betterusage out of our system.

During this period IFS users will receive1-2-1 coaching, developed to support theirspecific job role. Through betterunderstanding, IFS will become a tool youwill want to help you do your job.

FINANCIAL - IFS ensures that we invoice our clients efficientlyIFS provides full visibility of project costs and revenues meaningthat at a click of a button you can analyse progression and ensurethat your project is on track. It also ensures that we can provide anaccurate billing service to our clients.

STRATEGIC - IFS enables managers to make more informeddecisionsIFS provides real-time reporting, meaning that our managers,directors and supporting teams can make more informed strategicdecisions for the business.

DATA INTEGRITY - IFS provides a single source of dataIFS contains detailed information on our clients and their contracts,this can be used across the business. This ensures that data integrityis maintained and that our clients have security at the highest level.

18 I 6S16

Our schemes follow a two year structuredprogramme and all apprentices

will face real challenges forthe real world supported bydesignated mentors, linemanagers, college tutors

and our training officer tohelp candidates have the best

possible chance of successfullyachieving their apprenticeship.

What happens next?Subject to successfully achieving their qualifications, we

will consider apprentices for any permanent opportunities withinthe business.

Earn while you learn

Future Talent: We’re looking torecruit new apprentices at theClancy Group.

If you know someone who would beinterested get in touch with us [email protected]

Why choose an apprenticeship scheme?There are significant benefits for a young person to joinan apprenticeship programme after finishing GCSEor A level education. They learn on the job, gainhands-on practical experience in the sector theyhave chosen to specialise in, as well as receivetraining towards industry recognised qualifications.They are supported during this programme throughevery aspect, both on the job at work and off-site with theirtraining provider.

Who are these schemes for?We like to employ hardworking and ambitious people who wehope will add to the business by bringing enthusiasm, awillingness to learn and energy, to become the next generationof talent in our industry. There are usually further developmentopportunities within the organisation for apprentices whodemonstrate the right attitude and capabilities.

What types of apprenticeships do we offer?Our apprenticeship schemes vary across the business. Thereare opportunities in different industry sectors: water, power,gas, plant, vehicle, rail, office; each potentially providing anumber of career paths. Successful applicants may be locatedat our Head Office in Middlesex, to regional site offices, fromScotland to Southampton depending on the roles they haveapplied for and these could be field-based, workshop oradministration and support services.

“I love working for the Clancy Group as I have a clear progression mapped

out for me”Tom Daglish - Apprentice


Investors in People…

I joined The Clancy Groupgraduate scheme as a Business

Assurance graduate afterstudying Business and Management

at Aston University. Since starting inJune 2015, I have been involved in several different aspectsof the business including Road Risk and QualityManagement and am currently working within the BusinessAssurance department.

When I was searching for a graduate job the main feature Iwas looking for was a fast-paced industry with great prospectsfor learning, career progression and growth. When it came toapplying to specific companies, Clancy Docwra ticked allthese boxes.

With several of my family members based within theconstruction industry, one of the main reasons I applied to joinClancy Docwra on the graduate programme was the prospectof obtaining an appreciation of the different roles anddepartments and how they work together.

The best thing for me about the Business Assurance functionis working with almost all aspects of the business, providingthe possibility of travel to all the sites and offices. This role

has already allowed me to travel and meet people across thebusiness in different locations throughout the UK meetingcolleagues and clients in Sunderland and on the AnglianWater contract.

In the short time with The Clancy Group so far, I havealready had the opportunity to begin my auditor trainingand develop my understanding of ISO 9001; completing myInternal Quality Management Systems Auditor course withthe aim to complete my Lead Auditor course in the nearfuture. As part of The Clancy Group graduate programme,I am also looking forward to undertaking the ILM andIOSH Managing Safely courses. With this in mind, I havebeen exposed to a variety of challenging work tasks,including the daily maintenance of RiskMaster andconducting the analysis and reporting of Road Risk data. Ihave also become involved with measuring the CarbonEmissions for the entire company under ISO 14064 as wellas being involved in numerous Business ManagementSystem audits.

To anyone considering applying for the Graduate Schemewith The Clancy Group, I recommend you go for it. There arecurrently many opportunities and exciting challenges andprojects to work on with the relevant training and support.

We run a number of graduate schemes here at The Clancy Group for university graduates in order tobring talented and hardworking people into the business. Every graduate follows a development andtraining programme over the course of their two year development plan. We aim to use a combination offormal training with some generic management courses, internal and external placements and shadowing.As part of our Investors in People scheme it’s important for us to follow regular training and developmentplans for our employees at The Clancy Group.

As part of our ongoing commitment to our 2020 Vision we have several graduates within our team. Weasked one of our most recent graduates, Kyle Ingram, to share his story.

Kyle Ingram Business Assurance Graduate

University Attended: Aston UniversityDegree Obtained: BSc Business and Management (First Class Honours)

“The ClancyGroupGraduateSchemeprovidesopportunity”

Stepping into yourcareer...

20 I 6S16

Paper counterpartsFrom 8th June 2015 the paper counterpart licence is not valid andwill no longer be issued by DVLA. The counterpart has no legalstatus from this date and drivers with a counterpart should destroyit. Paper licences issued before 1998 will not be affected andremain valid.

Penalty pointsSince 8th June 2015 new penalty points (endorsements) are onlyrecorded electronically and will not be printed or written on eitherphotocard licences or paper driving licences. From this date if youcommit an offence you’ll still have to pay any applicable fine andsubmit your licence to the court, but the way the court now dealswith the paperwork has changed.

For photocard licences the court will retain the paper counterpartand only return the photocard to you.

For paper licences the court will return it to you but they won’thave written or printed the offence details on it.

This means that since 8th June 2015 neither the photocard drivinglicence or the paper licence provides an accurate account of anydriving endorsements you may have. Instead this information isheld on DVLA’s driver record and can be viewed online, by phoneor post.

What does this mean for us? We will no longer be able to carry out a visual check of a licenceupon employment (as was previously the process) whenauthorising an employee to drive for the first time. As part of theinduction process, the employee (if required to drive on business)will need to log on to the new DVLA website (GOV.UK) whichallows you to share your driving licence details or download asummary of your driving licence record. The code lasts for up to21 days and allows employers and hire companies to make any


For any queries regarding licences,please contact Ben Walters at

[email protected]

Driving Change

necessary checks. You can have up to 15 active check codes atany given time. The driver will then pass this code on to theInduction Facilitator which allows them to confirm licencedetails. A record of this must be kept along with the internalDriver Authorisation Form that can be found on Business Core.

If you cannot generate a code online then you can call 0300 0830013 and DVLA will provide you with a code.

Please note This new process will not affect the way that a driver’s licence iscontinually checked once a driver is registered with RiskMaster.

The regulations relating to driving licenceshave changed. Here are some updates andadvice to motorists on the abolition of thecounterpart to the photocard driving licence

More information is available by visiting: www.gov.uk/government/news/driving-licence-changes

22 I 6S16

Clancy Mobile is now live inAnglian Water, SouthernWater and Sutton and EastSurrey Water. Over the nextfew months, our dedicatedmobile team will begin totrain gangs and roll-outphones across the countryon a weekly basis.

Clancy Mobile is

“We are able to see theteams on a screen and send them

work orders. This helps decrease downtime and needless travel which of course

leads to improved productivity and loweredenvironmental impact. We are lucky if we see

the guys in the office twice a week now!”Jim Eldred,

Operations Manager, Anglian Water (IMR-WR)

Stuart Swift looking rather pleased with his new mobile


now LIVE!

IntegrationClancy Mobile is combined with the bespoke Clancy ClientInterface System (CCIS) to share data with customers. This closerintegration represents a competitive advantage for Clancy Docwraand has been a key factor in recent contractual discussions.

InnovationClancy Mobile gives us a great platform to build upon. Themobile team will be working with the contract teams to analysenew business requirements and build extra workflow andfunctionality into Clancy Mobile. We’re hoping a number of 2020Vision ideas will be included into future releases.

The new smart phones together with the Clancy Mobile app havebeen very well received by our colleagues and by our clients. Thetechnology being deployed is a substantial move forward fromMobile-i in terms of both the hardware and the user experience.

User ExperienceThe simplicity of Clancy Mobile has been crucial to its rapiduptake. The app is designed to look and feel like any other mobileapp such as Facebook or Instagram. Clancy Mobile is built towork offline in areas of limited coverage. Data is sent in thebackground over 3G, so gone are the days of photo delays andGPS timeouts.

PartnershipsClancy Mobile is based upon mobile technology from Total Mobile,a UK company based in Belfast. We are working closely with themto continue to develop Clancy Mobile and add further functionality.

We’ve also partnered with Jigsaw24 to provide a fully managedservice for hardware problems. Jigsaw24 will send replacementphones directly to site pre-loaded with Clancy Mobile andconfigured in our AirWatch management platform.

We’ve been shortlisted for the UK IT IndustryAwards 2015. Find out more on page 33.

Fast, efficient, cost-effective,environmentally friendly… butabove all, available to our teams on-site to make whatever freshasphalt they need to complete a job

Dickie Aston-Wright, Streetworks Manager

24 I 6S16

Introducing the

In June this year we acquired two of these machines and weare currently the only company in England to have them.

Roadmender Patching uses a proprietary volumetric processthat allows us to produce Polymer Modified Hot-Mix Asphaltin just the quantity you need, directly at the job site.

While the finished mix is no different to premium grade hot-mix asphalt you can collect from an asphalt plant, the systemdelivers significant operating efficiencies, performancebenefits and cost savings over traditional patching methods.

Our Streetworks Manager, Dickie Aston-Wright has been outin the marketplace demonstrating the machines and has hadsome excellent feedback to date.

Dickie commented. “The technology is a true game-changer. It ticks all the boxes in the NJUG (National JointUtilities Group) vision which is the UK’s only tradeassociation.”

The Roadmender is a purpose built mobile asphalt plant,designed to heat and mix up to 200kgs of hot-mix asphalt everyten to fifteen minutes.

Both of Clancy Docwra’s Roadmender machines are now inthe process of being rolled-out on the Anglian Water andSouthern Water contracts.


Roadmender

26 I 6S16

Safety is everybody’sOur vision: 100% safety, zero incidentsOur Think Safe campaign was the start, now we needThink Safe coaches. These coaches will be drawn fromour staff and be trained to take Think Safe forward.

Key role of the safety coach! To facilitate and carry out site observations ! Report on site observations with individuals,

Think Safe coaching team and management! Identify behavioural work practices that may

increase employees’ risks of injury! Reinforce safe work practices! Promote a safe and healthy working

environment through their own personalintervention

! Help reduce at-risk behaviours ! To be a good role model in support of Think

Safe = Home Safe 100%! Work with all colleagues to ensure that the

Think Safe = Home Safe 100% programmeremains active

! Intercept unfavourable behaviours whenneeded

! Problem-solve work practices

What do we look for in our safety coaches? ! Good one-to-one communication skills! Ability to inspire others! Able to continuously build relationships! Strong team player! Committed to the role! Respected by peer group! Has confidence to challenge unsafe

behaviour

How do we select our safety coaches?


! Has a desire to influence and improve health,safety and environmental performance andculture

! Ability to quickly establish credibility at alllevels

! Able to take the initiative! Able to express ideas with others! A positive outlook! A lifelong learner! In a role which provides opportunity to

observe and converse with colleagues

CommitmentIn addition to the everyday commitmentrequired from the coaches, at a minimumcoaches will be required to attend a quarterlyforum to discuss interventions andbehavioural safety matters.

How will coaches be supported?! The coach will receive observation-based

coaching training enabling them to givepositive feedback, have constructivediscussions about observed safety concernsand help problem solve safety issues withco-workers

! A buddy system is in place that will supportthe safety coaches

Employee completesthe Think Safe initial

training session

What will the coach receive in terms of training?

3 Day Safety Coach Training

Designed to empower attendeeswith the skills and techniques to

assist them in the role of aBehavioural Safety Coach

Quarterly forums and buddy support

Do you have what it takes to become a safety coach? If you’re interested get in touch with ourdedicated training and development team or email [email protected]

1 Day Think Safe = Home Safe Coaching

This session brings together key concepts ofthe Think Safe = Home Safe programme and

the coaching training. This helps newlytrained coaches understand their role in theculture change process required to make the

Think Safe programme a success

If interested,attendees volunteer

to become abehavioural safety

coach

Selected personnelare invited on to the

coach training

Managers andmembers of the

Think Safe projectteam use the

selection tool toidentify suitability of

volunteers (please see below)

job!

28 I 6S16

Clancy Plant launches two new devices. Introducingthe i-am card and occupancy sensor.

innovative

What does the i-am card do?

! The i-am is a smart immobiliser thatverifies operator training beforeallowing access.

! Verifies operator training every turn ofthe key.

! Prevents unauthorised operation.! Records who is operating equipment

and when.! Ensures compliance.

The i-am cardreader located nearthe drivers seat

What is an i-am card?The i-am card is a card device whichlinks a user to the piece of equipmentbeing used. Its main purpose is to ensure thatonly trained and competent operatives use thepotentially dangerous equipment which at timesis quite complex and difficult to monitor.


How does the occupancy sensor work?The occupancy sensor is a built intool which ensures that operativesremain within the designated cabarea of the machinery they are using.

The sensor is permanently located in the cab and ismapped to the interior of the particular cab it isinstalled in. Through the mapping and calibrationprocess, the sensor’s controlling softwareunderstands where the occupant (the driver) shouldbe. This is far more powerful than a seat sensor (suchas used in vehicles to activate the seat belt warningor seat heater), as it can detect any deviation fromsafe practice. Should it detect unsafe practice, withthe operator moving outside of the permitted zone,the vehicle is temporarily disabled.

Don’t get caught out... Get in control!

30 I 6S16

Did you know...Over 30% of all service strikes are actually located, marked up and then hit?We don’t always immediately realise when services are buried close to the surface. Our strikealert only activates when you are within 300mm of a service and can be used to measure a depth.

Can’t see the wood for trees? Multiple services cannot be identified when the gain is set too high. When a service is located andbefore tracing commences, we recommend that you try turning the gain down to 50%. At thislevel sudden changes of direction and services running parallel are easily identified.

A CAT used on its own will find less than 20% of what could be buried..In many cases buried services cannot be detected by using power and radio models as these signalsare often weak or simply not there. By using the Genny you are applying a strong signal which iseasily detected by the CAT. Remember you are at risk every time you scan without a Genny.

Work Safe Home Safe

Clancy Plant HireImportant facts about our CAT4 and Genny


We’re always happy to help!It’s always a great feeling to hear positive feedback from our customers.Here’s some comments we received recently…

@Good morning, Mr Humphrey called today tosay how happy he was with theservice he received from KevinWatts and his mate Mark.He said that it was chucking it downand the engineers came out as anemergency. They found a dry hole, but Kevinkept going until he found the leak. Thecustomer asked if they would come back inthe morning and the engineers said theywere determined to find the issue thatevening so as not to cause any more stressto the customer. (It was a P2 repair).He was really happy with their attitude and hesaid that they really couldnʼt have done morefor him and he was very thankful.I assured him I would pass on his message.Thanks so muchSam

“Today's burst water pipe on the A229 outside our office causedchaos today. The @clancydocwra team were very good. Polite &good updates!”

by @XmoStrata

“Amazing. Camden resident donates £10,000 to #LoveLIVES +£5000 each from Affinity Sutton and Clancy Docwra”

by @denisechevin

“@PipelineGuild @clancydocwra The talk was just as enjoyableand interesting as the read..”

by @rltaylor37

“We wish to thank Clancy Docwra for kindly sponsoring our ChilternWarrior event. @clancydocwra

by @ChilternOAM

Hi Paul & Amelia

I wanted to drop you a line to express our thanks about your team of engineers who did the

recent work outside our house. The road works involved several parked commercial vehicles

at times and it necessiated the use of safety cages which occasionally block our drive way -

but not once did your workmen complain when we needed to get in or out with our car- in

fact they could not have been more courteous and helpful if they had tried; and at no time

was the site ever left in a mess- if only my kids had been that tidy with their toys!!

During the time they were there I got into conversation with paul the site supervisor, and it

was really interesting to be told what was being done and for why. I told him that I wanted

to write to someone expressing our thoughts so he gave me your business cards with your

email addresses on.

Please pass on our appreciation of how considerate they were to us and our immediate

neighbours- you must be proud having a good team of guys working for you.

Kindest Regards

Carol & Bob Wickington

ExceptionalCustomerService….

A word of

appreciation

We received a total of 169 complimentsfrom customers for the period April - July 2015

To whom this may concern, I am writing to inform you of a brave and selfless act

demonstrated by two of your employees yesterday; 8th July.

Their exemplary bravery and courage melted my heart when

they put their own lives at risk to help my son, Liam Henderson,

in a road traffic accident on the M2 around 7am. These two men

stopped, when everyone else drove by in rush hour traffic, to

give first aid to my son who doctors believe had some kind of

episode behind the wheel. They stopped passing traffic and prevented Liam from running

into cars, lorries etc., and phoned paramedics and stayed by his

side until the local authorities arrived. As a family and on behalf of Liam, we cannot express our

gratitude enough to brave heroes Daniel Woods and Chris Watts,

who prevented what could have been a huge disaster. The

outcome could have been a lot different if it weren't for them.

They truly deserve recognition and a medal for their acts of

kindness to another human being. My son has no recollection of the incident yesterday and is

sincerely indebted to them. Paramedics and police also

commended their bravery to me. Daniel and Chris have done your company proud from an

extremely grateful and lucky family. Debbie Bullen (Mother), Liam Henderson and Daisy Barr (Partner)

Heroes of the day!

Awards and Nominations

We are pleased to announce that the winner of the quarterly RiskMaster Prize Draw was

Lee Shield, HGV Driver on the Southern WaterContract in Otterbourne. As always, Lee’s prize

was £200 worth of Red Letter Day vouchers, which were presented by Steve Maffey;

Contracts Manager for Hampshire.

RiskMaster Winner!

Near Miss Cards...Tristan Epps, whose cardwas pulled out, shared thespoils of £30 of M&Svouchers with hisworkmate Liam Thomas.

“We work together. We win and lose together.”

Tristan has been working for Clancy Docwra for overseven years and had previously worked for SouthEast Water before being transferred over whenClancy Docwra won the contract.

We’ve been nominated forSouth East Water’s StaffAchievement and RecognitionScheme (STARS) Awards whichtake place on Thursday 17thSeptember 2015.

We’re delighted to announcethat Clancy Docwra has madethe shortlist for the StarContractor category!

32 I 6S16

VISION 2020


We’re Finalists!We’re delighted to announce that we have been selectedas a finalist in the BCS & Computing UK IT Industry

Awards 2015 for Project Excellence!

Following our launch of our new mobile devices at the Clancy Group we applied for a nomination for

Workplace TransformationProject of the Year

We’d like to thank all our team in the IS department fortheir continued efforts and hard work for our recent

launch of Clancy Mobile.

at Clancy

Congratulations!

Our 2nd Ideas Card Winner is......Alexander Smith

Team Leader- LivingstonAlexander submitted the idea of the In Case of Emergency (ICE)Hard Hat Sticker. He has been working at The Clancy Group for

over eight years and has been awarded gift vouchers.

Send in your ideas to [email protected]

for your chance to win

34 I 6S16

Colin Waugh our business strategy anddevelopment director retired this July havingjoined The Clancy Group in 1992, some 23 yearsago. At a drinks reception to mark the occasionthere were a few tears as Colin bade hisfarewell. Always a popular figure in theoffice he was well respected and his wisecouncil will be missed by many.

Colin joined in 1992 after spells abroad inDubai and Nigeria with Balfour Beatty andmore latterly with Amey Group, before hesaw the light and joined us. He successfullyled the transition team that saw us grow from asouthern based water contractor to the nationalcontractor we are today.

Not always the loudest voice, but one that wasalways listened to when complex problems weredebated, his loyalty and intelligence wasappreciated by all that knew him, in particularhis ability to soak-up knowledge and explain itto the rest of the team.

A keen sportsman that since he joined us hasretired from cricket, but taken-up golf and morerecently cycling, so we should look out for himin next year’s Tour de France, at least in the stagenear his home close to Chalfont St Giles . It’s nota total loss because last year his son Edwardjoined us so we still have a Waugh in theorganisation. Liz his wife received flowers on theevening and his daughter Katie was also here.

Let’s hope that retirement is good to Colin andmaybe a turn around in Newcastle United’sfortunes would help as he is a long timesupporter and sufferer for his hometown team.Howay the lads.

Kevin Clancy

“Colin’s time within the Clancy family team was always as a peopleperson, reflective and thoughtful, with a friendly demeanour,approachable and fair, able to look at things from a different perspectivein all that he sought involvement with.

His creative mind-set will be sorely missed from within theleadership team”

Tony Newton (Director)

“Working with Colin invariably had thetwin benefits of being successful andbeing fun. He always had the widerinterest of Clancy Docwra and itspeople at heart, truly living the values ofthe business.”

Mike Sillence (Associate Director)

Retirements

On the 10th of July our staff in DartfordOffice said goodbye to Ian Skillen.Ianwas always a friendly helpful personwho could turn his hand to anychallenge. Nothing was too much troubleand keeping Dartford yard clean and tidywas his pride and joy Ian worked as ayard operative for just over nine years,and is now looking forward to spendingmore time with his family and lookingafter his grand-daughter. We all wish himwell in his retirement.

The Board are pleased to announce that

Jason Simmonds and

Sean McGuinness have been appointed as

Associate Directors

New Beginnings... New additions

Clancy People NewsCongratulations to...

Director Matt Cannon and his wifeClaire on their baby daughter AlannahGrace Cannon born on the 1st July 2015.

Martin O’Neill and his wife on theirbaby daughter Sienna Maya O’Neillalso born on the 1st July 2015.

John Bates and his wife on their babyboy Dylan Bates born on the 30thApril 2015.


We are very sad to report the death of Gerry Armory, who passedaway on 30th July 2015.

Gerry spent almost his entire career with the Clancy Group joiningin November 1968 and retiring in October 2014. In those 36 yearshe rose from being a site agent to a director of the company andalways a team player who will be fondly remembered by many.

He had been unwell in the last six months, but up until very recentlystill enjoyed a few pints with his former colleagues on Monday nights.

His funeral was on 7th August which was very well attended by manyfriends and colleagues. There was an impressive representation fromRuislip Rugby Club; a club that he gave an inordinate amount of histime to and drinks were held at the Northwood Golf Club.

He will be remembered by all his many friends and was described by

ACROSS3 Last name of director that recently

retired5 ‘...card’, new safety feature in

excavators7 Our ERP software package12 Most of our revenue comes from

the ... industry13 Our July Ideas Pipeline winner

comes from

15 The Clancy Group in one word17 Used to fill and support the sides of

excavations during construction ofdiaphragm walls, cut off walls orpiles

19 When lifting, bend your...20 Lower tax diesel21 Location of our first office

DOWN1 Our transport insurance provider2 Clancy family generation involved in

the business4 Our 2020 target for Investors in People6 Brand of our office phones8 Current AMP period9 UKPN contract operations location10 In our DS water contracts, the ‘D’

stands for11 Our most important S13 ‘...& East Surrey’, our longest running

contract at Clancy14 Minimum points of PPE16 The first name of our founder18 Cat and...

Kevin Clancy as “one of life’s gentlemen,”and will be much missed by all who knewhim.

He leaves Julia his wife and three children- Penny, David and Christopher.

Goodbyes

How well do you know us?We’d like to test your knowledge on The Clancy Group, Why not fill in our littlecrossword puzzle?

Send in your answers [email protected] your chance to win a prize!

1

2

3

9 10 11 12

13

14 15 16

17

18

19 20

21

4 5 6

7 8

Gerry Armory, far left, with Keith Oswald, Tom Gorey andCon O’Brien at a Christmas party in the early 70’s

Would you like a feature inour next issue?

Share your stories with us!

Get in touch via [email protected]

6S. THE MAGAZINE FOR THE CLANCY GROUP PLC ISSUE 15 : 2015

Kier Group & Clancy

Docwra form KCD to

deliver billions of

pounds worth of work

for Thames Water

Clancy Docwra

secure major

AMP 6 contract

with Southern

Water

Clancy Docwra

named by

Anglian as key

partner on

£200M Contract

clancydocwra


The Clancy

Grouplaunches

6S Vision

2020

UK Power Networks

major substation

approaches completion

Providing MultiUtility services to

new retail quarterin Bracknell

Signing upto CustomerServiceWeek

Clancy Mobile goes live

on Anglian, Southern

and Sutton and East

Surrey water contracts

Apprenticeshipschemes provide

solid foundation for

next generation

6S. THE MAGAZINE FOR THE CLANCY GROUP PLC ISSUE 16 : SEPTEMBER 2015

clancydocwra


Beginning our journey

towards our 2020 Vision:

Bringing your ideas to life

beginning our journey towards our 2020 vision · the east london section of the london overground...

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