becoming a medical tourism facilitator
DESCRIPTION
This Introductory Medical Travel Facilitator Workshop covered all aspects of starting and running a medical tourism facilitator business. It showed how to set up the actual business, how to select hospitals, how to contract with hospitals and how to coordinate care for patients traveling overseas. It also discussed how to market to and service patients, insurance companies and employers. Contact: Mark Semple, President, Passport Medical [email protected]TRANSCRIPT
BECOMING A MEDICAL TOURISM
FACILITATOR
Starting And Running Your Own Medical Travel Business
October 15, 2011
Mark Semple
Passport Medical
What Is A Medical Tourism Facilitator?
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Facilitator
Patient
Transportation
Medical Provider
Hotels / Recovery Centers
What Is A Medical Tourism Facilitator?
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Educator
Organizer
Bridge Advocate
Facilitator
What Is A Medical Tourism Facilitator?An Educator
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Your company;Destination options / centers of
excellence;Accreditations, certifications, affiliations;Overseas providers;Overseas doctors;Travel considerations;
What Is A Medical Tourism Facilitator?An Organizer
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Facilitating medical history, tests, etc for provider assessment;
Facilitating medical complication insurance;Assisting with scheduling of medical
appointments, after care, etc;Organizing transportation and hotel /
recovery center stay;Assisting with flights;
What Is A Medical Tourism Facilitator?A Bridge
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Many patients may know of a destination or provider of interest, but certain factors may come into play which leads them to you to help ease the process:
Language barriersTime zone differenceDon’t know who to contact
What Is A Medical Tourism Facilitator?An Advocate
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Ultimately, you are a representative of the patient who is in a foreign country and in a vulnerable position;
If there are issues with any part of the process, they need to be addressed immediately;
Getting Started
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
First Steps
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
• This will establish your vision, goals, and generally keep you on track as you grow your company. Business Plan
• What is the best company structure from a legal perspective, tax perspective, etc?
Company Structure
• What is your liability and exposure as a facilitator of medical travel? Understanding
Legal Issues
Essential Parts Of Your Set-Up
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Establish Your Network
Legal Documents And Protection
Establish Patient Management Protocols
Create A Marketing Plan
Essential Parts Of Your Set-UpEstablish Your Network
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
What is going to be your focus: destinations, specialties, accreditations?
This is a business of relationships, from hospitals, clinics, transportation companies, insurance companies, hotels / recovery centers;
Choosing partners who will work with you efficiently is it is the key to success;
Essential Parts Of Your Set-UpLegal Documents And Protection
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient waivers clearly outlining your role in the process;
Clear understanding of patient privacy protection regulations;
Liability insurance options for your company;Medical complication insurance offerings for
patients;
Essential Parts Of Your Set-UpEstablish Patient Management
Protocols
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Effective screening mechanisms: medical, psychological, and economic;
Adequately matching patients with providers;
Ensuring aftercare protocols are in place;
Essential Parts Of Your Set-UpCreate A Marketing Plan
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Who are you going to market to?Individuals?Corporate?
How will you separate yourself from the competition?
What marketing tools will you use?What is your marketing budget and acceptable
burn rate?
You’re Now Ready To BeginSo What Does The Typical
Process Look Like?
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Contacts Medical Tourism Facilitator
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Facilitator Sends Client Initial Information On A Variety Of Destinations & Providers
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Facilitator Requests Medical History,Tests, Etc Which Will Help With
Assessment Of The Case
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Providers Review Medical Records And A Quote Is Provided For The Procedure
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Conference Call With Doctor
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Procedure Scheduled
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Waiver Signed & Returned ClearlyOutlining Role In The Process
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Deposit Or Full Payment Made:Commitment From The Patient
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Flight And Accommodations Arranged
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Receives Detailed ItineraryAnd Information AboutUpcoming Medical Visit
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Arrives At Destination, Is MetBy A Representative, And Checks
Into Hotel / Recovery Center
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Is Welcomed By Healthcare Provider, Initial Consulation, Evaluation, Pre-Tests
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Undergoes Procedure
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Recovers Under ObservationOf Health Provider
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Is Discharged To Hotel Or Recovery Center And Follow-Up
Protocols Initiated
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Follow-Up Evaluation With DoctorAnd Discharge From Care
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Patient Returns Home
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Facilitator Follows-Up With Patient And Monitors Recovery Process
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Leverage Positive Patient Experiences
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Successful OutcomeAnd Satisfied Patient
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
• The job of a facilitator is both challenging and rewarding;
• There are a lot of logistical challenges that go into the successful management of a patient;
Feedback Loop
Becoming A Medical Tourism Facilitator Mark Semple: [email protected]
Marketing
Patient Intake
Positive Patient Management Experience
Superior Medical Experience
Client Testimonials