© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice.1

Become an HP Self Maintainer

Partner Portal – Self Maintainer Application

• Note – Before applying please verify program eligibility and requirements with HP Inc SM Customer Support smcustomersupport@hp.com .

• Go to the HP Partner First Portal: https://partner.hp.com

• Click on Register here.

• Note: the Chrome browser will give the best performance. Internet Explorer 11 is also supported.

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Step 1- Enter User Information

• For best results only fill out the require fields designated by the *

• Note: The phone number has a country code before the area code

• Enter the Security code and click Next

Partner Portal Self Maintainer Application

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Step 2 – Company Information

• Only fill out the required fields designated by the *

• The company name should be the Legal business name.

• Hit Search

Partner Portal Self Maintainer Application

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• If you are legally representing your company continue with the application.

• If you believe your business is already registered please contact support.

• Please do not double register.

Partner Portal Self Maintainer Application

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• Select HP Self Maintainer

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Partner Portal Self Maintainer Application

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Partner Portal Self Maintainer Application

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Americas Self Maintainer Program – Enrollment

After application process

Step 1: Introduction Step 2: Acceptance Step 3: Welcome

• Within 24 hrs. receive anIntroduction e-mail acknowledging the receipt of your application. The information will be verified by your assigned agent.

• Within 72 hrs. receive an Acceptance e-mail with your Location ID, and additional SM program information.

• At this time users can register and technicians can take training..

• Notify HP Inc SM Customer Support when the first tech is Certified and provide a screen capture.

• Note: The application will closed in 30 days if no tech completes the training.

• After 1 tech is trained and within 2 weeks receive the Welcome e-mail. The SM account will be fully activated. The application will be closed.

• Receive the welcome packet.

• The first trained tech is the Administrator and will Approve and Add additional users.

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© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice.11 © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice.11

HP Inc. Self Maintainer Customer Support TeamMore than ever supporting the customer is our top priority

Contact Us Operational Support

• Voice enabled Support: 1-800-544-9976 (say “self maintainer”)

• Via email: smcustomersupport@hp.com• Fax: 855-462-7862 or

18554627862@faxmail.com• Please have ready:

• Location ID• CRS ID• Event Numbers• Screen Shots• Error Messages

• Hours: Monday through Friday8:00 a.m. to 6:00 p.m. Central

• Applications• Web site support• Part Escalations, shipping• Product Entitlement• Labor Claims• Invoice Questions• CSN - Channel Services Network• Partner First Portal• The Learning Center (SABA)

• *Note – Self Maintainer Support is non-Technical

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