be the best you can be: a lecture for dental assistants...

Washington State Dental Association’s 2016 Pacific Northwest Dental Conference

Presents

Be the Best You Can Be: A Lecture for Dental Assistants Only

Jennifer Blake, EFDA

Friday, June 17, 2016

8:30 a.m. – 11:30 a.m. 1:00 p.m. – 4:00 p.m. (repeat)

Official Disclaimer

Neither the content of a program nor the use of the specific products in courses should be construed as indication endorsement or approval by the

Pacific Northwest Dental Conference or Washington State Dental Association

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BE THE BEST YOU CAN BE

Jen Blake, CDA, EFDA, MADAA

Copyright ©


The information and opinions expressed or implied in this presentation do not necessarily represent the opinion, position or official policies of the Pacific

Northwest Dental Conference.


Workforce Issues

Practice Value

Oral/Systemic Health

Evidence-Based Dentistry

Our History/Future

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WORKFORCE

ISSUES


WAYS TO MAKE YOURSELF

VALUABLE TO THE

PRACTICE


The Patient

�15% Patient Care

�85% Communication

Debra Engelhardt-Nash

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The Patient

Decision to Accept

Treatment

Happens with the Clinical Team


Reasons Patients Leave a Practice

� 1% Die� 3% Move�5% Insurance�9% Location� 14% Don’t like the dentist�68% Attitude of indifference from the whole dental team



Reasons Patients Leave a Practice

70% leave not because of the fee, but because they don’t like

doing business with us.


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What Can I Do to Make My Patients

Want to Do Business

with Us?


It takes a patient an average of 69.8 days to decide to purchase treatment. Decision

influencers include:�Cost�Time

� Insurance Benefits�Perceived Need

ADA News, January 18,2016


Co-Workers

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Would I Want to Work with Me?


Would I Feel Like I was an Extraordinary Dental Assistant by Looking at Me?


Are you maintaining a Standard…

or just showing up?

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The Dentist(s)


The Dentist(s)

Curb Appeal/Design to Sell


The Dentist(s)

Curb Appeal/Design to SellTalk to Your Patients

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The Dentist(s)

Curb Appeal/Design to SellTalk to Your PatientsCommunity Events


The Dentist(s)Curb Appeal/Design to Sell

Talk to Your PatientsCommunity EventsNewsletter/Website


The Dentist(s)

Curb Appeal/Design to SellTalk to Your PatientsCommunity EventsNewsletter/WebsiteFacebook/Twitter

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ORAL/SYSTEMIC HEALTH



The Oral Cavity is the Gateway to the Body



Periodontal Disease

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Tobacco Use



Tobacco Use/Oral Cancer



U S Public Heath Services Recommends

1. Ask all patients about tobacco2. Advise patients to quit3. Assess willingness to quit4. Assist with counseling/pharmacotherapy5. Arrange for follow up after first week of

quit date

U S Public Health Services; Clinical Practice Guidelines for Treating Tobacco Use and Dependence

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Periodontal DiseaseDiabetes


New study by ADA Health Policy Institute finds a statistically

significant association between periodontal intervention and lower health care cost among

people newly diagnosed with diabetes.

ADA News February 15,2016




Chronic Obstructive Pulmonary Disease (COPD)

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Chronic Obstructive Pulmonary Disease (COPD)Osteoporosis





Premature/Low Birth Weight Babies





Premature/Low Birth Weight BabiesHeart Disease and Stroke

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Rheumatoid Arthritis






Rheumatoid ArthritisAging


EVIDENCE-BASED DENTISTRY

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We are no longer the only

or main source of dental

healthcare information for

our patients.


Evidence-Based Dentistry must

include

� Best Research Evidence

� Clinical Experience

� Clinical Circumstances

� Patient Preference/Values*

*Source: Sackett et al, Evidence-Based Medicine, 2000

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Animal and Laboratory Studies

Narrative Reviews, Expert Opinions,

Editorials

Case Reports

Cohort Studies

RandomizedControlled Trials

Systematic Reviews


“The Cochrane Collaboration

is an international organization that aims to help people make well-informed decisions about healthcare by preparing, maintaining and promoting the accessibility of systematic

reviews of the effects of healthcare interventions.“


Systematic Reviews

� Used to put studies in perspective

� A method of synthesizing studies for more than one level of evidence

� Meta-analysis for statistics to analyze disparate studies

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Our History/Our Future



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Look to the Future – That is where we are going to spend the rest of our lives.

George Burns


WHAT IS YOUR

FUTURE


QUESTIONS??????

[email protected]

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