bc & yukon technical support network
DESCRIPTION
BC & Yukon Technical Support Network. Welcome. Who is it for ?. Not For Profit Organizations Service Providers. Background : The Challenge. Not for profits falling behind in their use of technology Service providers not tapping this market potential. Background: Response. - PowerPoint PPT PresentationTRANSCRIPT
BC Yukon Technical Support Network
Background: The Challenge
Not for profits falling behind in their use of technology
Service providers not tapping this market potential
BC Yukon Technical Support Network
Background: Response
Develop a Network to bring together both
Not for Profits & Service Providers
Opportunity for Not for Profits to increase their capacity & meet growing demands
To exchange & share information on technology & successes
New growth opportunity for service providers
BC Yukon Technical Support Network
Goals of the Network
Increase Not for Profit’s capacity to serve their stakeholders by using technology
Promote technical planning among Not for Profits to increase efficiency
Develop and connect local & relevant Training & Support solutions through the building of networks
BC Yukon Technical Support Network
The Tools
Create a self sustaining online resource
Develop partnerships with technical service providers & community organizations to provide local solutions & promote planning
Connect existing telephone based support desks
BC Yukon Technical Support Network
Online Services & Resources
Directory of services & providers Help! Equipment exchange Workshops Resources Stories Help Desk Contact Information
BC Yukon Technical Support Network
Online Services & Resources
Request for Proposals (RFP) Mailing Lists Help Pages Site Feedback / Search Survey Internet Use Policy Detailed Project information
BC Yukon Technical Support Network
Help !
Ask a question / Answer a question
Service providers are encouraged to reply & offer suggestions
Most recent & most asked problems archived
BC Yukon Technical Support Network
Equipment Exchange
Focus on used, recycled & free exchange
Sortable by region, item type
Replies to request trigger an email to you
BC Yukon Technical Support Network
Workshops
Advertise technical workshops or events in your community
Solicit expressions of interest in a workshop or event
Online visitors view activities & contact information
BC Yukon Technical Support Network
Stories
News/events/and success stories
Deeper understanding of issues, and solutions
Highlights organizations to the public
BC Yukon Technical Support Network
Help Desk Contact Information
Combines existing Telephone Help Desks
Provides Telephone Support for Not For Profits with technical questions
Regional Response
BC Yukon Technical Support Network
Resources
Broad range of training & educational resources
Links to online information of specific interest to the Not for Profit sector
BC Yukon Technical Support Network
Request For Proposal
RFP’s are posted by organizations as a formal request to do a specific job
Posting outlines proposal, & contact information
Contractors / Service Providers contact the organization directly
BC Yukon Technical Support Network
Mailing Lists
Service providers can register to manage a discussion list
Organizations, & service providers can subscribe to a list
Allow for a themed discussion on a particular subject
BC Yukon Technical Support Network
Services Offered
Directory of services & service providers
Searchable by region & type of service
Service providers register & keep information up to date
BC Yukon Technical Support Network
Review
What types of Not For Profits can you think of that would use this Online Resource?
What kind of services & service providers would benefit from registering in the directory?
BC Yukon Technical Support Network
Review
Do you have a question or comment you would like to post?
Do you provide a technical service that would be of interest to Not For Profits?
BC Yukon Technical Support Network
Not For Profits
Ask a question on the Help Wanted page Complete the Survey Add a comment to the Site Feedback page Try a Search in the Directory
BC Yukon Technical Support Network
Service Providers
Register with the BC Yukon Technical Network
Enter contact information in the profile
Go to Services Offered page, Add your service listing