bc lecture4_reply enquiry

8/12/2019 BC Lecture4_Reply Enquiry

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COMMERCIAL

CORRESPONDENCE

Reply to enquiries


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Opening

Mention your customers name.Dear Mr. Green,

Acknowledging receipt of an enquiry/request

by thanking the customers enquiry (Ref/Dateof request):- We thank you for your letter of regarding /

concerning / in connection with

-I refer to your enquiry about / relating to -I have received your letter of requestinginformation about


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Practice: Translate into English

1. Cmnng vthyu cungy 15 thng8 nm201..., v hn hnhcho ngbitrngchng ti c thcung cpcho ng theo cc

nthng vislnglntrong vng haithng.=>We (would like to) thank you for your

enquiry of 15 August 201..., and arepleased to inform you that we would beable to supply you with the big orderswithin two months.


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Chng ti rt vui khi bit trong th ngy12 thng 8 ng cho bit ng rt n tng vib sn phm mi ca chng ti.

=> We are pleased to learn from your letter

of 12 August that you are impressed with

the selection of our new products.


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Message

If you have the product or you can provide

the service the customer is asking about, let

the customer know.

- I am pleased to say that we will be able to supply

the..

- We would like to inform you that....

- I am happy to let you know that .....


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Cm n th cc ngi gi vo ngy 13 thng 8.Chng ti cn nhcklngxutcaccngi v vic nhn chuyn hng giao th mthng bn(cutlery) cachng ti theo hnh

thck gi(on consignment) v sgicho ccngi nhngdng snphmcachungnhtcachng ti. Chng ti hi vngcc ngi sbncngay nhngmthng ny. xutcacc

ngi vvic lp ti khon (submit accounts) vthanh ton nh k hng thng l kh kh thi.Chng ti rtsnlng chpnhnmchoa hng10% tnh trn khonli cacc ngi.


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Answer

We thank you for your letter of 13 August. We

carefully considered your proposal to receive a

trial delivery of our cutlery on consignment and

are sending you a representative selection of ourmost popular lines. We hope you will find a

ready sale for them. Your suggestion to submit

accounts and to make payment monthly is quitesatisfactory. We are willing to allow you

commision at 10% calculated on profits.


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Message

If you do not have what the enquirer has asked,but have an alternative, offer that (do notcriticize the product he/she originally asked for).

- The best choice would be since - I highly recommend as / due to the fact that

- would probably be more suitable because

- In view of the fact that , I would stronglyrecommend as


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Chng ti khng cn sn xut o s mi vic-tng nguyn cht na v gi nguyn liuth c xu hngtng. Ttccc quno may

sncachng ti hinnay ul c-tng phasiha hc (polycotton) bnhn,khng cnl inhiu. Nhngnucc ng vnchquantm nquno c-tng nguyn cht,chngti khuyn cc ng nn lin h vi cng tyLouis Fashions.


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Answer

We no longer manufacture pure cotton shirts as

their raw material prices tend to increase. All

our garments are now polycotton, which is

stronger, needs little ironing. However, if you

are only interested in pure cotton garments,

we advise you to contact Louis Fashions Ltd.


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Message

Enclose current catalogues and price lists.

If the prices are subject to change, let the

customer know.

-Please find enclosed our current catalogue andprice list .

- We enclose our .

-.

We have enclosed our price list, but shouldpoint out that prices are subject to change as the

market for raw materials is unstable at present


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Chng ti xin gi km mt s bo co bnhng qu ngi thy rng snphm cachng ti cnnhnnngnhittrn ton

thgii.

=> We are enclosing some sales prospectuses in

which you will see what an enthusiastic

reception our new product hadall over theworld.


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Ti xin gikm ca-ta-l cung cpcc chi titv snphm ca chng ti. Cc chi tit nycngc trn trang web cachng ti achwww.co.vk.

=> Please find enclosed our catalogue giving

you details of our products. These also

appear on our website www.co.vk.
http://www.co.vk/http://www.co.vk/http://www.co.vk/http://www.co.vk/http://www.co.vk/http://www.co.vk/


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Message

If you cannot meet the enquiries, let the

customers know with an apology.

- We regret to inform you that we are not in

position to meet your requirements for ....

- While I appreciate your firms need for this

information, I regret that

- It will not be possible to for/ because of ....


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Chng ti rt ticbo cho cc ngi bitrnghin nay chng ti khng c kh nng pngnhu cucacc ngi v lnghng trong

kho cachng ti khng cho nthnglnnhvy.=> We regret to inform you that we are not in

position to meet your requirements for thetime being since our goods in stock are notenough for such a big order.


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Chng ti khng thmbo giao hng trcngy 8/3...nukhng nhncnthngcacc ng trong vng 7 ngy.

=> We cannot guarantee to deliver before 8

March...unless your order reaches us

within 7 days.


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Closing

Establish goodwill and suggesting contact- I hope this suggestion/information will be useful

to you.- I hope that this information will help you to

make decisions on your order.- I look forward to doing business with yourcompany in the future - Please feel free to contact me again if you have

any further queries on - Please do not hesitate to contact me on27615432 if I can be of further assistance.


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Chng ti ngh rng ti cp ht miiu trong th hi hng ca qu ngi. Xinngngilin hvichng ti numunbitthm thng tin khc. Chng ti strlingay.

=> We think we have covered every point of

your enquiry. Do not hesitate to contact us

if you need further information. It is apleasure to give you immediate reply.


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Chng ti tin rng hng s p ng yu cucacc ng v mong nhncnthngutin cacc ng.

=> We are sure that the goods will fully meet

your requirement and look forward to

receiving your first order.


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Sample

Dear Mr Wong

Re: Enquiry about Batteries

Thank you for your letter of Friday, 12 February 2012

regarding making copies of the sample battery you sent us. I have investigated the situation and found that yourspecifications are exactly the same as the design of a

proprietary camera battery manufactured by a large Japaneseelectronics company. We feel that it would not be in ourinterests to supply this type of battery.

However, I would like to thank you for considering ourcompany as your supplier. I look forward to doing business with your company in the

future.

Yours sincerely


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Exercises:Anh/ chhy vitmtbcththeo gi sau:- Anh/ ch cng ty NOVELTY SAFETY EQUIPMENT

LTDach: 14th Floor Shun Koo Building, AberdeenHong Kong gi th tr li th hi v cc bnh chngchy (fire extinguishers) cang Tim Lee, gim ccngty Sun Lee Consultancy Ltd, 198 Fa Yuen Street,

Mongkok, Kowloon.- Cho hbitrngtrong tny cn c nhngbnh chng

chy cmtay hiuqucao ph hpvicc khu xy dng.- Cng ty anh/ ch ang trit khu 15% cho cc n t

hng loibnh miny.- Hy vnghsthng.- Ngy vitthl ngy hm nay.Anh/ chc ththm cc thng tin cnthit.


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Dear Mr Lee

We thank you for your enquiry regarding our newly

released range of fire extinguishers. You will see from the enclosed catalogue that the

range has been extended to include some highlyefficient portable extinguishers for use on constructionsites.

We are offering to our existing customers a 15%discount on orders of extinguishers from this newrange.

We look forward to your increased order at thisdiscount rate.

Yours sincerely

Merchandising Manager

Enc. Catalogue No.123


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THANK YOU FOR YOUR ATTENTION!

bc lecture4_reply enquiry

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