Basic Concepts and Dynamics of Human Relations

Muhammad Mirza Suharto

Curriculum vitae

Name : Muhammad Suharto S.S., M.Pd Born : Malang, 12 April 1968 Phone : 0341-949 3030 mobile : 0812 52 96180 Office : Jl. S. Supriadi 48 Malang, phone 0341-801488 ext 222

EDUCATION: 1984 – 1987 SMAN 1 Malang 1987 – 1990 FISIP UNAIR Surabaya 1999 - 2001 STIBA Kanjuruhan Malang 2004 – 2006 Program Pasacasarjana (S2) Universitas

Kanjuruhan Malang E-MAIL: mirza@ukanjuruhan.ac.id / mirzasoe@gmail.com

RECENT OCCUPATION :Head of Public Relations Kanjuruhan University of MalangKetua Umum Forum Komunikasi Humas Perguruan Tinggi Malang Raya

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Session Objectives

At the end of the presentation, participants will be able to: explain the term relationships and its

core concepts;

discuss the principles of relationships and their application to daily living;

explain practical tips relating to official relationship at work

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Introduction

Human beings are interdependent because of the principle of individual differences

Individual differences bring about personal idiosyncracies

Of a truth therefore, we live our lives managing relationships

The discipline that studies behaviour and relationships is human relations.

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Human Relations defined

the way in which two people, groups and countries behave towards each other.

an aggregation of all forms of interactions between/among persons or groups in a particular situation.

involves the content and quality of interactions among people and is defined by both the observable behaviour in the interaction and the feelings that are associated with it.

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Human Relations (cont’d)

In the workplace , it is the aggregation of all forms on interactions between an individual worker and another, group of workers and another, management and worker and vice-versa as well as between an organization, its workers and its stakeholders/beneficiaries.

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Primacy of Relationship in the Workplace

People are the most important in organizations. They are different and hold different views Their cooperation or disagreement has effects on

organizational processes Relationships are behaviour based and there is a

causeeffect factor in relationships building.

Good relationships promote mutual understanding in organizations

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Shortcut to CHINA.lnk

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Principles of Relationship

RESPECT: This is defined as the feeling of admiration for people and polite behaviour resulting from this.

APPRECIATION: Defined here as a full or sympathetic understanding of a person.

RECIPROCITY: This is the principle or practice of mutual exchange in interactions.

EMPATHY: This is the ability to imagine and share another person’s feelings.

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Principles of Relationship (cont’d)

INTEGRITY: Always act in an honest and truthful way MANNERS: Never being selfish, boorish or

undisciplined

PERSONALITY: Always communicate your own values, attitudes and opinions

APPEARANCE: Always present yourself to best advantage

CONSIDERATION: Always see yourself from the other person’s standpoint

TACT: Think before you speak.

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Workplace relationship with Superiors

Be humble to learn Show faithfulness, loyalty & honesty Be truly committed to achieving organizational

goals Be resolutely supportive of organizational

ideals Ask for rights in a respectful way (be assertive) Be bold but not insolent Be courteous, but don’t bootlick Cheerfully accept responsibilities

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Workplace relationship with Peers

In dealing with people who have horizontal (lateral) roles to play at work with us we must:

be helpful and serviceable not interfere unduly be tactful and sensitive not distrust not help the grapevine (communicate

formally)

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Stakeholder Relations

Be trustworthy and reliable Be scrupulously ethical Avoid deceitful and misleading information Be conscious of safety (if we are in

production) Listen attentively to customer complaints

and take immediate appropriate steps both to rectify and forestall future occurrences

Apologize, if necessary, in cases of disputes At all times employ the principles of TQM

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Conclusion

People are an important factor in successful domestic and corporate lives. In concluding, it will be nice for us to bear in mind the following tips on improving relationships generally: Show appreciation and develop an

attitude of gratitude Accept and trust people. You may

need them pretty soon Be agreeable/approachable, so that good

things of life don’t pass you by

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Conclusion

Learn to remember names. A person's name is the most important sound he/she hears and it opens a lot of closed doors

Avoid argument. It breeds unnecessary conflicts

Do good always. Remember retribution Respect the ideas and view point of others

Try to be polite even when stressed Be cheerful and accommodating

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Conclusion

In all things, be upright Be friendly but firm, fair and assertive

Communicate and listen empathically. Be wary of non-verbal cues; i.e. be sure

your actions support your communication.

Plan all communication. Above all, SMILE always. It is a tonic.

PR atau Purel ??

Apa ituPublic Relations?

Basic Basic skillsskills

Critical and creative

thinking skills

Information /digital literacyInquiryInquiry

/reasoning /reasoning skillsskills

Interpersonal Interpersonal skillsskills

Problem Problem solving solving

skillsskills

Technology Technology skillsskills

21ST CENTURY SKILLS 21ST CENTURY SKILLS AND LITERACIESAND LITERACIES

PR adalah Komunikasi

Aktifitas komunikasi untuk

membangun hubungan saling

pengertian antara organisasi

dengan publik internal & eksternal

PR-LEMBAGA-PUBLIK

PR/HUMAS

KOMUNIKASI

KOMUNIKASI

ORGANISASI/

MANAJEMEN PUBLIK

KONSEKUENSIKONSEKUENSI

CITRA +

UPAYA MERAIH KONSUMEN

PUBLIC RELATIONS

Citra = persepsi

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Saat ini di : Indonesia ada 12

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Jatim 1,5 juta

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IKHLAS MELAKUKAN apa yg menjadi

TUGAS & TANGGUNG JAWAB Anda (BERSYUKUR)

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