barb miller vice president government, technical and integration services barb miller vice president...

Barb Miller

Vice PresidentGovernment, Technical and Integration Services

Barb Miller

Vice PresidentGovernment, Technical and Integration Services

Saving You Time, Money & Talent

Tech Data Confidential2

What IsCapabilities

Cisco Advanced Integration Services

Sample Customer Configurations and

Testimonials


What IsWhat IsCapabilities



Testimonials

What Is What Is

Tech Data’s in-house department that provides

competitively priced assembly, configuration, and customization of IT

products to Reseller/End User specifications


West Coast IntegrationWest Coast IntegrationCenter Grand OpeningCenter Grand Opening

• Fontana, CA Config center opened September 1, 2009

• Tech Data is the only broadline distributor with East and West coast config capability


Miami, FL

U.S. Logistics Centers U.S. Logistics Centers Located Near Customers Located Near Customers

Fort Worth, TX Suwanee, GA

South Bend, IN Swedesboro, NJ

Fontana, CA

Tech Data Logistic Center

Tech Data Logistic Center With Integration Center


Assembly And Config. ServicesAssembly And Config. Services

Coast-To-Coast Integration Services Save Time and Money

Tech Data is now the only U.S. distributor offering VARs access to state-of-the-art configuration facilities on both coasts

• Tech Data’s 25,000 sq. ft. east and west coast integration centers are co-located within their respective 456,000 sq. ft. New Jersey and California logistic centers

• ISO 9001:2000 certified (Swedesboro, NJ only)

Keep your valuable technical resources

doing billable work in the field rather than

in the back office assembling components

or loading software


What IsCapabilities



Testimonials


Our Fulfillment Sets The BarOur Fulfillment Sets The Bar


• 99.5% error-free production yields

• 100% on-the-bench inspections

• 100% customer resolution

• 99.998% commit date accuracy

• 99.99% customer satisfaction

• 48-hour turnaround

• Internal and external ISO audits

• Custom Engineering Team for FABs


With A Top Notch Integration StaffWith A Top Notch Integration Staff

Integration Staff

• Seasoned staff of technicians with the ability to flex as production needs change

• Majority of technicians have over 5 years tenure with Tech Data

• Technicians hold a wide array of industry standard certifications from CompTIA, Microsoft and Cisco including A+, MCSA, MCSE, CCNA and CCNP

Offering Comprehensive Solutions

• Standard configuration of commercial products

– System & Storage Configuration

– Network Gear Integration

• Custom services for the largest volume projects or the smallest

– Custom Engineering Services & Business Support

• Comprehensive strategic services


More Than 1,900 Industry-Recognized More Than 1,900 Industry-Recognized CertificationsCertifications

• Telephony– Nortel BCM

– 3Com NBX

– Cisco IP Telephony

• Security– CISSP

– Symantec Certified Technology Architect

– Checkpoint CCSA

– Watchguard/SonicWall

• General– CompTIA A+, Network+, INET+,

Linux+, Security+, HTI+

• Storage & Systems– HP Master SAN Architects

– Brocade Fabric Professional

– EMC

– IBM Server Consolidation

– MDS9000

• Software– MS Windows NT, 2000, 2003 MCSEs

– IBM Tivoli Certified Consultant

– IBM Certified Lotus Professional

• Cisco– CCNA, CCDA

– CCNP, CCDP


Providing Wide-ranging Providing Wide-ranging Integration CapabilitiesIntegration Capabilities

• Server, desktop, notebook and network hardware integration

• Hardware/software installation

• Customized end-user setup

• POST and special testing

• Software propagation

• Asset tagging and labeling

• Rack configuration and shipping

• Custom imaging

• Special packaging

• Private Label Delivery (PLD)


Network Gear IntegrationNetwork Gear Integration

• Any product carried by Tech Data

• Hardware module integration

• Software installation and upgrades

• Custom configuration File Loads

• Port configuration, Network Protocols, VLAN and VPN setup

• Customization for End Users


Custom Engineering GroupCustom Engineering Group

Custom Engineering Services

• Image and Software

• Change Management

• Image/Script Creation and Maintenance

• First Article Build

• Customer Instruction Sets

• CSP

• Customer WAN Connectivity

• Process Engineering and Change

• Electronic Ordering

• Reporting

• Rollout Management

• Create process documentation (work instructions)

• Perform First Article Build (FAB) test process

• Software/Image creation, maintenance and management

• Local infrastructure and technical support

• Technical liaisons between shop floor, sales and customers


• Purchasing is an integral element to our success

• Integration Services will accept customer-supplied (CSP) products to configure

• Our product movement team works to ensure product allocation on regular configuration orders

• In special cases (rollouts, large orders) Tech Data Sales Reps will work with Purchasing to have purchase orders placed

Purchasing Is IntegralPurchasing Is Integral


Private Label Delivery 1-800-237-8931 x 83142Private Label Delivery 1-800-237-8931 x 83142

• Display your company’s logo on shipping labels and packing lists, along with custom text

• Every order looks just like you shipped it yourself

• Warehouse address appears on packing list and shipping label to facilitate returns


Integration ‘Warranty’Integration ‘Warranty’

• Integration Services will resolve all issues relating to configuration orders, provided that Tech Data is notified within 30 days of invoice to the Reseller

• Defective configured items will be replaced upon verification through Tech Data’s Tech Support department

• Tech Data will resolve all issues relating to Tech Data workmanship and compliance to customers’ specifications that were supplied in the pre-configuration process


Capabilities


Testimonials



What Is


Cisco Advanced Integration ServicesCisco Advanced Integration Services

Option 2

Integrating Cisco Call Manager into the IBM MCS/HP Server Platform

– Load OS–with all current patches

– Load Call Manager SW

– Scan MAC address and serial numbers for each phone (up to 25 phones)

– Load in phone templates

– Your Cost only $250

Option 1

Switches & Routers (includes CCME)

– Hardware/WIC installation

– Load/Update IOS

– Down Load Specific Customer Provide Files

– Asset Tag

– Reporting

– Private Label Delivery (PLD)

• Tech Data is the exclusive distributor utilizing Cisco’s IE2100

• Tech Data can configure up to 216 Switches or Routers at a time


Cisco Advanced Integration Services*Cisco Advanced Integration Services*

* Minimum quantities apply.

Included

• IOS/Bootstrap Loading

• Memory and Peripheral Installation

• IP Configuration

• Re-Packaging

• Private Labeling

• Detailed Invoicing

• Serial Number Reporting

• Web-Based Freight Tracking

• Standard EDI Reporting

• Dedicated CAIS Hotline

• Free Pre-Sales Technical Support*

Optional Services

• SSH Key Generation and Loading

• 3rd Party or Generic Packaging

• 3rd Party Documentation or Cabling

• Custom Asset Tagging and Reporting

• MAC Address Reporting

• System Configuration Reporting

• Custom EDI OR XML Reporting


CAIS BenefitsCAIS Benefits

• Increases your profit

• Lowers your costs

• Extends your geographical reach

• Grants you immediate access to Cisco hardware

• Drop ship fully integratedCPE to your customers

• Frees up your technical staff

• Helps you capture new business



Testimonials

Capabilities


What Is


• 6,500 unit server rollout over 3 months for nationwide retail pharmacy after purchase of competing chain

• Hardware inserts

• Software installation

• Backplane swap

• Asset tagging/reporting

• Installation coordination with reseller to meet store opening deadlines with 48 hour or less notice

Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts


• 10,000+ unit router/switch rollout over 2 years for nation-wide telco service provider for 10,000 unique Federal Gov’t installation sites

• Specified revision IOS load

• Asset tag/Mac address labeling

• Reporting

• Coordination with service provider for wiring closet installs

• Second phase deal won for 10,000+ additional units




• Secure server configuration and installation for major financial institution expansion with 20+ different FABs shipping to newly acquired banks/approx 300 units per month

• Private VPN and host server provided for imaging

• Hardware inserts/BIOS settings

• Firmware upgrades/downgrades

• Imaging/OS installation



• Complete rack solutions palletized and shipped to large healthcare providers via special carrier

• End user provided rack diagrams of which component went into each slot

• Reseller provided specific cabling in specific lengths color coded to meet end user specs

• Multiple components and storage accessories added to solution



• IPT Call Manager Servers and phones configured for nationwide auto dealerships on behalf of reseller

• Reseller has employee on site to work through FABs with Tech Data Custom Engineering team

• Hardware inserts/asset tagging/reporting

• Firmware upgrade/downgrade

• BIOS settings

• Imaging/OS

• Servers interconnected for additional configuration and testing


Headlines:

• Cisco Partner Leverages Tech Data’s Integration Services and Saves Money, Time and Resources

• Reseller Sees Higher Margins after Using Tech Data’s Integration Services

• End-to-End Project Management Makes Complex Server Builds ‘Plug n Play’ for Healthcare Solutions Provider

• Education Reseller Wins Business With Tech Data’s Imaging Workshop

• Solutions Provider Meets Strict SLAs; Saves Time, Money and Talent in Process

Customer testimonials,

contact information,

pricing and much

more can be found at

www.techdata.com/integration

Customer TestimonialsCustomer Testimonials

Integration CenterIntegration Center

COMPETITIVECOMPETITIVECOMPETITIVECOMPETITIVE

EFFICIENTEFFICIENTEFFICIENTEFFICIENT

ACCURATEACCURATEACCURATEACCURATE

CONSISTENTCONSISTENTCONSISTENTCONSISTENT


For more information contact your sales team or dial

1-800-237-8931 ext 66123

Or visit

www.techdata.com/integration


Q&A


Additional Tech Data Services


The Solutions CenterThe Solutions Center

Close Deals And Win New Business

• 6,000 square foot IT solutions lab

• More than $5M in IT products

• More than 120 manufacturers and software publishers

• Solution demos

• Proof-of-concept

• Technology seminars

• Testing

• Training

The Solution Center hosts approximately 300 visitors each month!


TDEducation 1-800-237-8931 x 75002TDEducation 1-800-237-8931 x 75002

• Training roadmaps provided by subject matter experts – get the right training!– We’ll help you find your way through the certification

and authorization mazes and save you time!

• Access to multiple training vendors from a single source – training where & when you need it!– Strategic relationships with 40+ training organizations– Over 150 locations to support you

• Pre-negotiated discounted rates – get your training at the right price!– No minimum requirements or contracts

• Use your TD credit terms for training purchases– Most training providers require customers to prepay for

classes– Extend your annual budget with pre-paid training

accounts


TDOnCallTDOnCall

TDOnCall partners you with nationally known service providers who are dedicated to helping you accomplish more without impacting your operating budget. Take advantage of quality call center services to provide your customers with the technical assistance they need–as fast as they need it.


TDOnCall 1 – 800 – 237 – 8931 x 64257TDOnCall 1 – 800 – 237 – 8931 x 64257

Help Desk

Replacement Parts

Installation and Repair

Asset Disposal

Staff Augmentation

Extended Warranty and Maintenance Agreements

• Provide your customers the option of 24-hour or business-hours-only experienced help desk support for leading hardware and software solutions

• Ideal for SMBs with little or no technical staff!


TDOnCallTDOnCall

Help Desk

Replacement Parts


Asset Disposal

Staff Augmentation


• Comprehensive repair, refur-bishing and exchange services

• TDOnCall Parts Wizard allows you to quickly identify and pur-chase new & refurbished parts for the most popular printer brands, as well as hard-to-find replacement parts for specialty and out-of-production products

• 100% guaranteed, covered by a 90-day warranty and backed by free, 24/7 technical support


TDOnCallTDOnCall

Help Desk

Replacement Parts


Asset Disposal

Staff Augmentation


• Whether you’re handling a simple job or undertaking a major IT project, TDOnCall has the expertise and project management capabilities necessary to install and deploy solutions on a national scale

• Free up your technicians and systems engineers to focus on more profitable work for your business while TDOnCall handles the more routine installation and repair services


TDOnCallTDOnCall

Help Desk

Replacement Parts


Asset Disposal

Staff Augmentation


• Regulations on proper disposalvary—Protect yourself and yourcustomers from potentialliability with asset disposalservices from TDOnCall

• Attach high-margin assetdisposal services to new product sales or leverage programs for large technology refreshes to discard end-of-life hardware in a secure andenvironmentally friendly manner


TDOnCallTDOnCall

Help Desk

Replacement Parts


Asset Disposal

Staff Augmentation


• Engage top IT talent when you need to support large or complex deployments

• Gives you access to more than 150,000 qualified consultants with the skills you need

• You don’t have to turn down business if a customer needs services outside your local geography or support for a specialized technology


TDOnCallTDOnCall

Help Desk

Replacement Parts


Asset Disposal

Staff Augmentation


• Offer post-warranty assurances and enhance your revenue with point-of-sale extended-service contracts and post-warranty maintenance agreements available through TDOnCall


Contact InformationContact Information

TDOnCall Hotline: x64257

• [email protected]

• http://www.tdoncall.com

Education Hotline: x75002

• [email protected]

• http://www.tdeducation.com

mailto:[email protected]

http://www.tdoncall.com/

mailto:[email protected]

http://www.tdeducation.com/


Q&A

The Difference In DistributionThe Difference In Distribution

barb miller vice president government, technical and integration services barb miller vice president...

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