banks bank on ux - harshit desai
DESCRIPTION
Talk by Harshit Desai, Pure IT - Usability Research, at the STC India UX Conference on Saturday, August 27, 2011, conducted at WE School, Bangalore. https://sites.google.com/site/stcindiaux/speakers#HarshitTRANSCRIPT
STC UX Conference | Banks Bank on UX
Harshit DesaiChief Experience Officer
27th August 2011
Todays | Talk
Whats Worked | best online consumer bank
Whats Happening | current landscape
Whats Coming | unified ux
PromotionDirect Mailer
CommunicationProducts
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PromotionDirect Mailer
CommunicationProducts
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PromotionDirect Mailer
CommunicationProducts
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PromotionDirect Mailer
CommunicationProducts
Advertising
Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
PromotionDirect Mailer
CommunicationProducts
Advertising
Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE
Go Live
StakeHoldersInterview
Content Uploading
UCD &Usability Testing
User Centered Analysis
HTMLDevelopment
CMS Development
APPROACH FOR REVAMP
Whats Worked | best consumer bank
BEFORE - AFTER FOR CITIBANK.CO.IN
Whats Worked | best consumer bank
BEFORE - AFTER FOR CITIBANK.CO.IN
Whats Worked | best consumer bank
Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE
Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE
Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE
Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE
Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE
Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE
What worked | citibank.co.in
NUMBERS MATTER - CITIBANK.CO.IN
What worked | citibank.co.in
For Excellence in Internet Banking & In Asia Pacific, Central Asia and Gulf Region Winner across120 Banks in 22 Countries
Asian Banker Award 2010
AWARD FOR CITIBANK.CO.IN
WHATS COMING
Whats Coming | unified ux
Harshit Desai | Chief Experience Officer M: +91-9850880303 | E: [email protected]
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