bank wizard bank account verification presented by: aidan sparrowhawk date: 18 th september 2007
TRANSCRIPT
BANK WIZARDBank account verification
Presented by: Aidan SparrowhawkDate: 18th September 2007
BANK WIZARD
BANK WIZARD
“Without bank account validation, most organisationsexperience a data entry error of between 2% and 8%. It is estimated that the cost of these errors to UK businesses is £1.56bn each year.”
“50 million Direct Debits and 2 million Direct Credit rejections each year resulting in delayed receipt of payments.”
“…an average cost of £30 to fix each rejected payment.”
BACS Research May 2007
“Without bank account validation, most organisationsexperience a data entry error of between 2% and 8%. It is estimated that the cost of these errors to UK businesses is £1.56bn each year.”
“50 million Direct Debits and 2 million Direct Credit rejections each year resulting in delayed receipt of payments.”
“…an average cost of £30 to fix each rejected payment.”
BACS Research May 2007
Bank account validation
QAS, George West House, Clapham, London, SW4 0QL
5.QAS Ref
Benefits
Ensure details can exist
Supplement/correct data provided
Pick up errors at point of capture
Implications of getting it wrong
Financial (£30 average to fix)
Administration
Reduced citizen perception
Benefits of getting it right
Improve collection/payment processes
Save transactional and administrative costs
Free up resources
Why BANK WIZARD?
A leading bank account validation system
Valid and accurate bank data
Supports rigorous validation requirements
Regular updates
What our customers say…
“Direct Debit is our preferred payment collection methods for a range of services – BANKWIZARD allows us to process payments efficiently and sits perfectly alongside our mission statement to bill and collect local taxes efficiently and effectively and continuously improve our services”
Malcolm Hayward, Wolverhampton City Council
Using suppression for proactive data quality improvement
Presented by: Elaine Roche
Database degradation
13%*
600,000*
14% per year
*Source: ONS
1.2 m
What is Suppression data?
Goneaway / Movers
Change of Address
Deceased
Preference Service
QuickAddress Batch with Suppression
“86% of respondents see clear benefits to suppressing data”
QAS suppression research July 2007
Compliance42%
Improved citizen
Perception 79%
Why does suppression matter?
Ability to make informed decisions
on accurate data – 39%
Assess the state of your dataEmploy QAS data audit
Stage 1
Stage 1
Stage 2
What can you do about it?
– Use QuickAddress Batch to clean your database
Stage 2
Why?
Because data isn’t static
E.g. Elaine RocheAug 04: Moved Cork, Ireland Gunnersbury Ave, Acton
Aug 05: Moved Gunnersbury Ave, Acton Honeywell Rd, Clapham
Aug 06: Moved Honeywell Rd, Clapham Balham Grove, Balham
Name and address captured pre-2006 is no longer accurate
Valuable contact information lost
Solution?
– Use QuickAddress Batch to clean and suppress
Stage 2a
Stage 2a
– Use QuickAddress Batch to maintain over time
Stage 3
Benefits of suppression
Cost savings
Improved citizen perception
Reduced risk of fraud
Compliance
Internal joined up working
Ability to make informed decisions based on accurate data
What can you do next?
Request free data health check
Contact your account manager for a free copy of Butler Group Technology Audit
www.qas.co.uk/batchwithsuppression
Electronic Data UpdatesMaking your life easier
Dislikes
Presenting EDU
What does it mean to you?
Improves processes
No regular data updates
One less task on your to do list
Impact on level of service
Consistent service
Distribute benefits correctly/tackle fraud
What does it mean to you?
Authentication for the public sectorPresented by: James Blake
Authenticate
Scale of the problem
ID theft 'costs UK £1.7bn a year‘‘£35/person’
Home Office Minister Andy Burnham Feb 2006
“In 2006-07 benefits thieves stole an estimated £700 million of
public funds.” Department for Work and Pensions
Where do you authenticate individuals?
Where do you authenticate citizens?Revenues and BenefitsParking permits
Self serviceHR
Contact channelsFace to faceVia postContact centreWebsites
How can you authenticate customers?
Documentary evidence Electronic authentication
DatabaseOR
What currently does “proof of identification” mean?
Typical Requirements:
Photo proof Passport, Driving License
Proof of address Driving License, Utility Bill
Fake ID’s
Stolen ID’s
How to commit ID Fraud
How to commit ID Fraud
“You name itwe fake it”
What’s the cost of doing it this way?
Processing/Storage
Training
Customer Service
What is electronic authentication?
Proves your customers identity by comparing bio-graphical information given at point of application against data held within authoritative databases
What is Authenticate for Public Sector?
ValidationProving an identity exists
VerificationProving the applicant is the owner of that identity
….does James Blake exist?
….am I James Blake?
Functional Overview
AuthenticateCapture Fields
Validated Name and Address
Date of BirthTime at addressFormer AddressesTime at these addressesMale or FemaleTelephone NumbersNo of DependentsBank DetailsOwner Occupier
PAF ER
NameAddress
Data Input
Yes No
Authentication Index
Authentication
Secure Internet Connection
Validation
VerificationHigh Risk Alerts
Matches
RDC
What are the benefits?
FraudPaperless process
Customer serviceCompliance
Thank you for listening