background external benchmarking...employee survey, the state of michigan’s 2015 employee survey....

BACKGROUND As part of the action items created by the Fair & Equitable Employer Strategic Planning Committee, employee engagement surveys were conducted to get collect input from employees regarding engagement, culture, and environment from our employees’ perspectives. This report provides findings from the survey that was conducted between July 12 - July 26, 2017. The survey was sent electronically to all employees via email and a link to the survey was posted on the Livingston County Employee Self Service Website. All responses were collected anonymously.

RESPONSE RATE

324 Livingston County employees completed the survey out of a total population of 707. That’s a response rate of 46%.

EXTERNAL BENCHMARKING The results of the employee engagement survey have been benchmarked against data provided by Survey Monkey and the Society of Human Resource Management’s Employee Engagement Survey, King County, Washington’s 2015 Employee Survey, the State of Michigan’s 2015 Employee Survey.

The data provided by Survey Monkey and the Society of Human Resource Management’s (SHRM) Employee Engagement Survey is benchmarked against Livingston County’s data using a Likert Scale ranging from 1 – 5. Survey Monkey and SHRM provided data from hundreds of private and public organizations to create 75th, 50th, and 25th percentile ranges.

The data provided by King County, WA and the State of Michigan is benchmarked against Livingston County’s data using the percentage of responses that were positive, neutral, or negative.

Livingston County's Strengths

Top Five Areas of Satisfaction Livingston County

Employees Livingston County compared

to the State of Michigan

Having a clear idea of job responsibilities 87% 87%

Employees believing their work makes a difference at Livingston County

85% 82%

Employees understanding how their work contributes to the goals & missions of Livingston County

86% 85%

Good relationships between co-workers 84% 76%

Feeling proud to work for Livingston County 82% 73%

Livingston County's Opportunities

Top Five Areas of Dissatisfaction Livingston County

Employees Livingston County compared

to the State of Michigan

Opportunities for growth in current position 42% 43%

Seeing changes as a result of this survey 40% 31%

Leadership training opportunities 38% NA

Compensation 50% 59%

Job related training opportunities 51% NA

SURVEY SNAPSHOT The survey was broken into 4 categories. Below is a summary of the results found in each category;

Employee Engagement – 78% of employees reported feeling engaged. 83% of employees are proud to work for Livingston County. 74% would recommend Livingston County to friends and family as a great place to work. (Found on page 5.)

Communication – 100% of the questions in this category are above benchmarks, however only 41% of responders believe that action will be taken on issues that are identified in this survey. (Found on page 8.)

Work Environment – 70% of Livingston County’s employees reported feeling positive about their work environment. (Found on page 9.)

My Job – 60% of Livingston County’s employees responded favorable about their job training and growth opportunities, along with compensation and benefits. Action items have been developed to respond to employee concerns expressed in this section. (Found on page 12.)

ACTION ITEMS AS A RESULT OF THE SURVEY After reviewing the survey data, the following two action items are currently being worked on by Human Resources.

Create 3 learning plans for employee training and growth

Leadership Training – For current leadership

Top Performers – Identify and offer training to top performers with potential to grow within each department

General Skill Development – Available for all employees to develop skills in areas like customer service, technology, safety, and communication

Promote and provide education on wages and benefits

Mailing a total compensation report to each employee’s home

Benefit videos to explain plans in simplified terms

DEMOGRAPHIC INFORMATION How many years have you been a Livingston county employee?

Which of the following best describes your position with Livingston County? Administrative Support (For example: Administrative Specialist, Secretary, Legal Assistant) General Labor (For example: Custodian or Maintenance, Transit Operator) Law Enforcement Administration (For example: Director or Deputy Director) Professional Non-Supervising (For example: Project/Program Manager or Coordinator)

120

4453

40

67

281

103 103 99

121

0

50

100

150

200

250

300

Less than 5 years 5 - 9 years 10 - 14 years 15- 19 years 20+ years

Survey Response (324) Actuals (707)

43%

Administrative Support, 110, 34%

General Labor, 29, 9%Law Enforcement,

60, 19%

Administration, 43, 13%

Professional Non-Supervising, 82,

25%

43%

51% 40%

55%

Do you serve the public directly in your position?

Research has shown that different job aspects tend to engage different generations. Which generation do you associate with? Traditional (Born 1930 – 1945)

Baby Boomer (Born 1946 – 1964)

Generation X (Born 1965 – 1979)

Millennial (Born 1980 – 2000)

Yes, 281, 87%

No, 43, 13%

3

111132

78

10

233

268

196

0

50

100

150

200

250

Traditional Baby Boomer Generation X Millennial

Survey Response (324) Actuals (707)

30%

48% 50%

40%

115 152 37 15 5

130 148 24 18 4

79 161 47 26 11

v

EMPLOYEE ENAGEMENT

KEY

I would recommend Livingston County to friends and family

as a great place to work.

I am proud to work for Livingston County.

I understand how my job contributes to the missions &

goals of Livingston County.

69%

61%

74%

22%

22%

15%

9%

17%

11%

K I N G C O U N T Y , W A ( 2 0 1 5 )

S T A T E O F M I C H I G A N ( 2 0 1 5 )

L I V I N G S T O N C O U N T Y

73%

73%

83%

21%

19%

12%

6%

8%

5%

K I N G C O U N T Y , W A ( 2 0 1 5 )



85%

85%

86%

9%

10%

7%

6%

5%

7%

K I N G C O U N T Y , W A ( 2 0 1 5 )



4.15

4.25

4.45

4.18

1 2 3 4 5

S H R M 2 5 T H P E R C E N T I L E




Livingston County Response Scale (Representative of the 324 collected survey results)

Strongly Agree

Agree Neutral Disagree Strongly Disagree

Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)

Agree Neutral Disagree

127 116 55 21 5

66%

75%

26%

17%

8%

8%

K I N G C O U N T Y , W A ( 2 0 1 5 )


134 119 41 22 8

62 137 70 39 16

KEY

Working for Livingston County makes me want

to do the best work I can.

I am inspired to meet my goals at work.

Employees here take the initiative to help other

employees when the need arises.

Employees here are willing to take on new

tasks as needed.

3.8

3.99

4.22

4.08

1 2 3 4 5





3.65

3.87

4.19

3.73

1 2 3 4 5





3.46

3.72

4.00

3.59

1 2 3 4 5






Strongly Agree Agree Neutral Disagree Strongly Disagree



88 127 59 33 17

157 124 22 11 10

126 139 28 22 9

KEY

I have a clear idea of my job responsibilities.

My job gives me a feeling of personal accomplishment.

I understand how the work I do makes a

difference in Livingston County.

81%

87%

87%

10%

8%

7%

9%

5%

6%

K I N G C O U N T Y , W A ( 2 0 1 5 )



64%

82%

19%

9%

17%

9%



85%

85%

10%

8%

5%

7%







147 127 27 16 7

61 157 63 29 14

77 172 47 21 7

59 126 90 36 13

COMMUNICATION

KEY

I get the information I need to be productive

in my job.

I feel well informed about Livingston County’s

events and employee news.

My department’s goals and missions are clearly

communicated.

Livingston County’s goals and missions

are clearly communicated.

I believe that action will be taken on issues

identified in this survey.

63%

55%

67%

22%

23%

20%

15%

22%

13%

K I N G C O U N T Y , W A ( 2 0 1 5 )



71%

77%

19%

15%

10%

8%

K I N G C O U N T Y , W A ( 2 0 1 5 )


52%

44%

68%

27%

25%

17%

21%

31%

15%

K I N G C O U N T Y , W A ( 2 0 1 5 )



52%

57%

28%

28%

20%

15%

K I N G C O U N T Y , W A ( 2 0 1 5 )


36%

41%

35%

29%

29%

30%

K I N G C O U N T Y , W A ( 2 0 1 5 )






77 144 54 30 19

41 90 95 45 53

58 130 68 41 27

93 151 50 20 10

56 126 81 36 25

WORK ENVIRONMENT

KEY

I am recognized when I do a good job.

The people I work with cooperate well together

to get the job done.

There is effective teamwork between my departments and other departments.

52%

58%

23%

21%

25%

21%

K I N G C O U N T Y , W A ( 2 0 1 5 )


65%

76%

75%

17%

13%

15%

18%

11%

10%

K I N G C O U N T Y , W A ( 2 0 1 5 )



3.65

3.87

4.19

3.92

1 2 3 4 5





61%

63%

56%

24%

21%

25%

15%

16%

19%

K I N G C O U N T Y , W A ( 2 0 1 5 )







80 144 49 28 23

KEY

I am empowered to make decisions that help me get my job

done effectively.

I am generally able to balance my job and my

personal/family life.

My co-workers and I have a good working relationship.

66%

70%

69%

18%

16%

15%

16%

14%

16%

K I N G C O U N T Y , W A ( 2 0 1 5 )



3.67

3.87

4.12

3.71

1 2 3 4 5





61%

80%

75%

23%

11%

14%

16%

9%

11%

K I N G C O U N T Y , W A ( 2 0 1 5 )



76%

84%

13%

13%

11%

3%



Livingston County Response Scale

(Representative of the 324 collected survey results)




108 164 41 8 3

90 153 44 21 16

113 127 43 26 15

KEY

I feel safe at Livingston County.

76%

74%

13%

13%

11%

13%

K I N G C O U N T Y , W A ( 2 0 1 5 )


3.80

4.04

4.36

3.92

1.00 2.00 3.00 4.00 5.00










91 160 49 17 7

44 90 76 68 46

MY JOB

KEY

I have the materials/tools/equipment

I need to do my job well.

I believe I have the opportunity for growth in

my current job.

I am satisfied with the leadership training

Livingston County offers.

64%

60%

77%

18%

19%

15%

18%

21%

8%

K I N G C O U N T Y , W A ( 2 0 1 5 )



45%

43%

42%

29%

23%

23%

26%

34%

35%

K I N G C O U N T Y , W A ( 2 0 1 5 )



3.14

3.45

3.73

3.06

1.00 2.00 3.00 4.00 5.00





3.00

3.31

3.65

3.10

1.00 2.00 3.00 4.00 5.00









38 86 106 59 35

45 119 83 55 22

KEY

I am satisfied with the job-related training

Livingston County offers.

I receive the training I need to do a

quality job.

Livingston County’s benefit plans

(i.e. health insurance, vacation, etc.)

meet my needs.

54%

51%

22%

26%

24%

23%

K I N G C O U N T Y , W A ( 2 0 1 5 )


3.04

3.40

3.81

3.34

1.00 2.00 3.00 4.00 5.00





58%

59%

23%

27%

19%

14%



63%

58%

18%

24%

19%

18%



2.95

3.33

3.71

3.54

1.00 2.00 3.00 4.00 5.00










60 131 89 36 8

72 116 77 33 26

KEY

Livingston County cares about my wellness.

I am paid fairly for the work I do.

71%

66%

17%

19%

12%

15%



59%

50%

19%

22%

22%

28%



2.80

3.15

3.53

3.23

1.00 2.00 3.00 4.00 5.00










81 138 60 21 24

48 113 72 49 42

background external benchmarking...employee survey, the state of michigan’s 2015 employee survey....

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