Start Do you have a login?

Customer creates new account

No

Customer signs into existing account

Yes

Customer can browse the website

for their desired products

Customer adds products to the

basket they wish to buy

After a certain amount of time products will be

cleared from basket if they sell out or are no longer on

sale.

Customer checks out using relevant

details

Customer chooses to they want tor receive their product

Product is delivered via a delivery

service

Delivery

Product is sent to local store to be

collectedCollection

Customer is sent an email to confirm

their order

Customer is sent an email when their product has been

dispatched

Customer decides whether to keep their product when they

receive it

Customer returns their order back to

the company

Customer keeps their item and can

then leave feedback

Stock Levels are updated

Stock Levels are updated

End

Thomas Bontoft

Is the product available?

No

Yes