bachelors and masters degree courses in service industry management
TRANSCRIPT
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Vision of ITFT College We at ITFT Education Group- New Chandigarh focus
on Service Industry Research, Academics and Skills development with the most valuable inputs from the Corporate sector to overcome skills gaps and ready to induct trained youth as per Corporate requirements.
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About the Course The students are exposed to various segments of the
Service Industry namely Airlines, Tourism, Hospitality, Retail, Events, Banks, Insurance, Health, Media & Entertainment ,etc. and management subjects like HRM, TQM, Entrepreneurship, Cross Cultural Management, etc.
Practical Exposure in the form of field visits, role plays, case studies, discussions, on the job training, etc. adds value to the course. The course prepares the candidates for the positions of cabin crew, ground staff, city office in the airlines, front office, F& B services and housekeeping in hospitality, sales executive in the retail sector, banks, insurance, ticketing, reservation and customer care executives in the travel & tourism sector, etc.
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Bachelors in Service Industry Management
BBA in Services Industry Management prepares service sector professionals for management roles in industries ranging from food services to healthcare and from retail to hospitality and tourism.
This course is ideal qualification for individuals that want to work with people - both serving and leading them
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Semester-1st
Introduction to Service Industry Management
Human Values and Professional Ethics
Services Operations Management
Human Resource Management
Business System and Technology
Customer Services & CRM
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Semester-2nd Service Marketing Management
Services Quality Management
E-Commerce Management
Managerial Economics
Management Information System
Basics of Computer
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Semester-3rd Healthcare And Wellness Management
Financial Resource Management
Basics of Accounting
Strategic Management for Services
Basics of Computer-II
Risk Management
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Semester-4th
Services Research Methodology
Tourism and Hospitality Management
Overview Of Banking And Insurance Industry
Cross Cultural Management
Business Communication
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Semester-5th Services Design and Delivery
Innovation and Change Management
Business Ethics & Corporate Governance
Retail services Management
Project Management
Emerging trends in different service industries A Case Study Approach (IT, ITES and Telecom)
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Semester-6th Project Practicum & OJT
Students can opt to do Practical Training in the following Management Information System areas:
Retail, Tourism and Hospitality, Banking and Insurance, Health and Wellness, Telecom, Education and Counselling.
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Masters in Service Industry Management
The Indian Services sector is one of the most significant sectors of the Indian economy. Looking at the vast potential of this Sector in terms of growth and employment generation, the course aims to prepare the students for the upcoming opportunities in the Service Sector for management jobs.
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Semester 1st
Introduction to Service Industry Management
Global, Continental and Regional environment of services sector
Emerging service sectors in South Asian Region
Management Concepts and Organizational Behavior
International HR Management and Service sector
Amazing Customer & CRM
Case Studies: Contribution of Service Industry in South Asia, Tourism, Hospitality and Aviation Scenario in South Asian Region
Semester Seminar
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Semester-2nd Services operations Management
Services Marketing and Excellence
Global and Regional Strategic Management
Business ethics and corporate governance
Integrated Marketing Communications
Managerial Economics
Case Studies: Education Scenario in South Asian Region(Tourism, Hospitality, Health etc.)
Changing Scenario of Vocational and Employability Skills needed in South Asian Region
Semester Seminar
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Semester-3rd Cross Cultural management in Service Industry Focus
on South Asia
Entrepreneurship and Business Planning
Total Quality Management in Service Industry
Financial Management
Research Methodology
Case Studies: South Asian Geopolitical Scenario, Economical and Financial Services in South Asian Region
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Semester-4th Management Information System
Final Project Practicum and VIVA
Sports and Event Management
Estate and Infrastructure Management
Hospital Management
Media Management
Project Management
Supply Chain Management
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Case Study Students have to choose ONE Case Study topic in
every semester and have to prepare a report and present the same in semester seminar .(100 Marks each Semester)
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How to Reach Us SCO: 1-2-3, Level III, Sector- 17D, Chandigarh, India.
160017
www.itft.edu.in
www.facebook.com/ITFTIndia
www.youtube.com/ITFTCollege
www.twitter.com/itftcollege