Administration (Professional Business) Level 1 AwardWatersideTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 7 sessions

Absences

Brews – 25p per session

Questions?

Learning outcomes – Week 1 LO 1: Discuss course overview

LO 2: Complete ACCROSS paperwork

LO 3: Create group ground rules

LO 4: Take part in a getting to know you activity

LO 5: Research what business administration is and discuss the variety of roles

LO 6: Discuss homework requirements

Learner information Appeals and grievance procedure – Speak to tutor, Info + at

Main College or www.accross.ac.uk – Getting it right form

Code of Conduct/IT acceptable use policy – Copy in classroom and reception. Please familiarise yourself with it

Confidentiality – What we do with your information

Safeguarding – Building, lone working

Equality & Diversity – As a College, we ensure all learners receive fair and equal treatment on their journey. If you feel this isn’t the case then please speak to someone about it.

Ask if you are unsure

SUPPORT AVAILABLE Tutor – Michelle Walsh Each other Other staff at Waterside Dictionaries available ACCROSS guidance team – Main College Varied assessment activities (to support all

learning styles) Hand-outs can be on coloured paper if easier to

read

WELCOME TO YOUR COURSEThis qualification will allow you to understand the role to work in business administration and to be aware of the skills needed to become an effective administrator.

The aims of the qualification are to help learners to:

Understand what working in business administration can be like. In particular, understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.

Develop knowledge, skills and understanding of administrative tasks associated with welcoming visitors.

Carry out tasks such as producing documents, storing information, and it is essential to understand the purpose of office equipment and how to use it safely and efficiently.

ADMINISTRATION (Business Professional)LEVEL 1 AWARD (8 credits) Working in Business and Administration This unit gives learners an overview of what working in business administration can be like. In particular,

understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.

Learners will be introduced to the different activities carried out by people working in administration and they will be required to follow instructions in order to carry out routine administrative tasks, using key office equipment. Learners will also gain an understanding of the role that a person working in an administrative role has, in helping the team to achieve its goals.

 Welcome Visitors This unit aims to develop learners' knowledge, skills and understanding of administrative tasks associated with

welcoming visitors. Learners who are interested in working in a business administration role are often required to welcome and deal

with visitors, either while working on reception or as part of a wider role. Using Office Equipment in a Business Environment All administrative roles need office equipment to carry out tasks such as producing documents, storing information

and taking calls, and it is essential to understand the purpose of office equipment and how to use it safely and efficiently.

In this unit learners will develop their knowledge of the different types of office equipment that are available and how to use the equipment to carry out administrative tasks. Learners will also develop their understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a typical modern workplace and are likely to include the telephone, fax machine, franking machine, photocopier and scanner.

Assessing your work Your workbook will be marked by myself

Please use correct grammar (capital letters and punctuation) and be careful with your spellings. If you are unsure, ask.

Keep your workbook tidy

Any corrections will be given back to you and marked again once completed

Completing the workbook and ALL associated tasks (to meet criteria) will give you a Level 1 Award in Business Administration

Work outside of class time You will be given tasks/assignments to complete, outside of class

time

These will be set each week and they should be completed by logging into ItsLearning* (you will be given a hand-out with details for this before you leave today)

This work needs to be completed as it will always meet criteria and sometimes will expand on what we have covered in the session

*You must speak to the tutor if you are having trouble logging in or are unable to complete the homework on ItsLearning as these are mandatory parts of the course.

Any questions?

Paperwork timeWe must sign up to ACCROSS for our accreditation…Initial Assessment Includes...

To be completed by everyone Enrolment Form Finance Form Literacy / Numeracy AssessmentDo not need to be completed until they are needed Individual Learning Plan (ILP) Travel Expenses (2 miles +) Community Learner Survey (given to you at the end of the course)

15 MINS

Create Group Rules In groups of 3 write a list of ground rules that you would like

everyone (including yourself) to adhere to for the next 7 weeks

Each team will have the opportunity to share their ideas and then negotiate with other teams if they would like to keep/get rid of their proposed rules

If you do want to get rid of a rule then you MUST explain why

Tutor will type up the agreed list for you to sign next week

Paper Airplane GameSo that we can get better acquainted with one another, we are going to throw some paper planes around the room…You will be given a sheet of A4 paper. On this sheet ……

• Write your name• Your favourite food• A hobby or interest • Something that we don’t know about you

• Then fold the sheet of paper into your best airplane.• When we are all ready, we will commence throwing the airplanes from one

end of the room to see whose airplane reaches the furthest (These are not to be thrown at each other)

• Pick up someone else’s plane and we will begin to introduce the person on that plane.

ACTIVITY 1Research – Small groups

In groups of 2, 3 or 4….. (Dependant on class size) Log on to the computers

Research what Business Administration is AND how administrators help a business to achieve their goals

Work together to summarise a couple of sentences (IN YOUR OWN WORDS) to share with the rest of the class

What is Business Administration?

Business administration is the process of managing a business or non-profit organisation so that it remains stable and continues to grow. This consists of a number of areas, ranging from operations to management. Most companies have a dedicated group of administrators.http://www.wisegeek.com/what-is-business-administration.htm

So what is an administrator?

If you enjoy keeping things in order and like being part of a team, this job could suit you perfectly. As an administrative assistant, you would be making sure that day-to-day office tasks run smoothly. So it’s important that you are organised, accurate and pay close attention to detail.Source: National Careers Service

What type of roles are there?

Most companies have a range of administrative roles in different parts of their corporate hierarchy. At the office level, there are business support officers, who might develop and maintain an office database, oversee other employees for projects, and help the manager with analysing performance trends.

ACTIVITY 2Pairs

List different job titles that are associated with an admin role

See how many you can come up with

Administrative & Clerical job titlesAdministrative assistant Legal secretary

Credit controller Medical secretary

Data entry clerk Payroll administrator

Estates officer Personal assistant

GP practice manager Receptionist

Hotel receptionist School secretary

Human resources officer Typist

When you job search…

Don’t just use administrator or receptionist

The same job could come up as a number of other things!

Learning outcomes – Week 1DID YOU……?

LO 1: Discuss course overview

LO 2: Complete ACCROSS paperwork

LO 3: Create group ground rules

LO 4: Take part in a getting to know you activity

LO 5: Research what business administration is and discuss the variety of roles

LO 6: Discuss homework requirements

HOMEWORK Using the internet or newspapers, find administration job vacancies or

job profiles. There is a link on here for administrative and clerical job profiles, if you wish to use that.

�Identify at least 5 different ACTIVITIES that the administrator may be expected to do in their role and describe how each one may be done, using your own words.

Example; � Answering telephone calls - The administrator may get a call from a customer, their colleague or a manager. This could be an enquiry or an instruction. They made need to take notes whilst they are on the telephone to ensure they have the full information. The administrator would be polite when using the telephone and clarify what the message is or what they are required to do.

The assignment is set on ItsLearning (Our VLE) so you will be able to complete it on there.

Any questions?

Next week…..

You will be looking into;

The different roles of an administrator The activities they may perform How the work of an administrator help a team to

achieve its goals