AZNET II VOICE & NETWORK OVERSIGHT COMMITTEE July 27, 2017

AZNet II Oversight Committee

7/27/2017AZNet II Oversight Committee 2

AZNet II Voice & Network Oversight AgendaI. Call to order

II. Roll callIII. Approval of minutes from April 27, 2017IV. Presentations

a) WebEx Overview – Marcy Flemingb) Shared Hosted Data Center Update – Allan Gazza

V. Round Table and Adjournment

WebEx Counts by Agency

7/27/2017AZNet II Oversight Committee 3

65 6 111

25 12

313

20

81

35

3177

5110

200

7 58

ADAECCCSDTGFHCHSICPSPTPVSDDECEGVMARTEOAZDE

WebEx Overview For Cisco WebEx Meetings

Uses: Meetings/Webinars/Training

Telework/Collaboration

Remote Technical Support

7/27/2017AZNet II Oversight Committee 4

Ease of Experience: Schedule a meeting in the Cisco WebEx Meeting Center:

Instant Meeting

Schedule a Future Meeting

Schedule a meeting using WebEx One-Click

Schedule a meeting using Microsoft Outlook

Works on All Mobile Devices and Video Systems

WebEx Continued

7/27/2017AZNet II Oversight Committee 5

Features

Audio Only Connection Available

Video Conferencing

Record Meetings

Shared Computer Screens Switch Presenters Share Desktops Annotate Documents Sketch on a Virtual White Board

ADOA WebEx Lessons Learned Pushed Productivity Suite through SCCM Will be Issuing License to All Users with ADOA valid email address

a) If not activated, will go dormant within 7 daysb) If not utilized for 120 days account will be cancelled

We are holding internal working meetings with our power users i.e. Executive Assistants

9/29/2016AZNet II Oversight Committee 6

Next Steps:

Bulk Request until 8/31/17 (afterward you will need to submit individual requests)

Close Current Web/Audio Conferencing Tool Accounts for Cost Savings

7/27/2017AZNet II Oversight Committee 7

Shared Hosted Data Center (SHDC)Processes

Allan GazzaIT Infrastructure Manager

(SHDC) Documented Processes

7/27/2017AZNet II Oversight Committee 8

OverviewTo provide agencies documented processes for moving into IO Data Center

DC-7 Modular Space

• Agency requests their own Module space through CenturyLink sales team.

Agency leased cage space

• Agency requests their own raised floor space through CenturyLink sales team.

ADOA raised floor space

• Agency requests rack space allocation through ASET Engagement Managers.

SHDC Documented Processes

7/27/2017AZNet II Oversight Committee 9

Additional Processes (ADOA raised floor space) SHDC equipment unpacking process – ADOA remote hands

SHDC ADOA-ASSET Tag process – ADOA remote hands

SHDC equipment installation process – ADOA remote hands

SHDC Server Activation process – ADOA remote hands

SHDC equipment removal process – ADOA remote hands

All Agencies processes (ADOA raised floor space & agency modular) Badging & Entrance to IO Data Center

Shipping equipment to IO Data Center and/or ADOA raised floor space

SHDC Incident Resolution process – Building access

SHDC to DC-7 CenturyLink Network Module cross connects - process pending approval prior to upload

SHDC Documented Processes

7/27/2017AZNet II Oversight Committee 10

Accessing Processes

Processes available to all agencies online:

https://aset.az.gov/aznet-ii-arizona-network

Select SHDC Processes tab

All Security related processes will not be shared on website – available by request

SHDC Documented Processes

7/27/2017AZNet II Oversight Committee 11

Connectivity Options

7/27/2017AZNet II Oversight Committee 12

Questions