avaya tech connect mobility0611final

7/29/2019 Avaya Tech Connect Mobility0611FINAL

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2011 Avaya Inc. All rights reserved.

Mobile Collaboration withAvaya one-X UC Soft Clients

Kyle Klassen, Brad Black


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2011 Avaya Inc. All rights reserved. 2

Legal Disclaimer

The information conveyed in this presentation, including oralcomments and written materials, is confidential and proprietaryto Avaya and is intended solely for Avaya employees andmembers of the Avaya Connect or DevConnect programs. Ifyou are not an Avaya employee or member of the AvayaConnect or DevConnect programs, you are not the intendedrecipient of this information and cannot participate in or listen tothe presentation. Please delete or return any related material.Avaya will enforce its rights to protect its confidential andproprietary information, and failure to comply with the foregoingmay result in legal action against you and your company.

Notice: While reasonable efforts were made to ensure that theinformation in this document was complete and accurate at thetime of printing, Avaya Inc. can assume no liability for any errors.Changes and corrections to the information in this documentmay be made in the future.


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Messaging

Application & Integration Services

Voice/Video Teleservice Presence Services

Session Management

ManagementSubsystem

TM

Unified CommunicationsArchitecture View

Conferencing & Collaboration Mobility

Data InfrastructureCommunications Infrastructure Access Element

GWs & SBCs Video EndpointsAvaya Clients

3

Applications &Services

Core

Communications

Infrastructure

Access

CM - AE CS1K - AE CS21K - AE

IPO - AE BCM - AE SCS - AE

VSP 9000

G860 Aura SBC MoJo 1X-Comm9600 1600 1100

1200 MoJo 1x-Com Acme SBCAudio Codes

System Manager

UC Manager

IPTCM

AIM

Session Manager

Presence ServerCM - FS AS5300

ACE AES

Aura Messaging Meeting Exchange

MAS1X Clients

ERS Switches WLAN 8100Secure Routers ID Engines UCM

Modular Mess.

Call Pilot

HMSR2

MCS 5100

Life Size


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Agenda

Introduction Collaboration Today

Mobility Market Overview

Solution Offers

Why Sell Avaya Mobility Solutions

Training Requirements and Recommendations

Additional Information & Resources

44 4


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Introduction

Collaboration Today


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Collaboration Today:Non-real time, ad hoc, labor intensive, ineffective

6

siloed, disjointed, location-centric, sequential

and application specific.


7/65 2011 Avaya Inc. All rights reserved.

Business

Events

Avayas Vision:

Deliver effective Business Collaboration, bringing together the

right people at the right time with the right informationin an environment that drives business results

Empowering each

moment of

collaboration

Business

Results


8/65 2011 Avaya Inc. All rights reserved. 88

Mobility Market

Overview



Current Mobile Trends and Drivers Expanding device options and changing smartphone

landscape

Android 50% of new sales (NA) iPhone Complete product BlackBerry, NokiaTodays market share losers Microsoft In transition

Personal choice is quickly evolving from feature phones toSmartphones

Creating rapidly expanding app platform footprint My Apps, Always-on, Always with me > carried into the

enterprise

Users preferred and often most reliable means ofcommunication

Traffic migrating off network?

Outside of enterprise UC framework Higher cost, higher risk

Urgent need to tightly integrate mobile device w/ enterprisecommunications Consistency of service, flexibility to chose device Consistent user experience

Cost savings



Impacts on todays Enterprise Communications

Enterprise CommunicationsEnvironment

Enterprise Network Internet

User complexity, high costs and loss of control

Cellular

Mobile Services

Office identity and Mobile identity

Office number and mobile numberOffice voice mail and mobile voice mail

Enterprise low cost calling vs. Mobile high cost calling

Enterprise presence vs. personal presence

Corporate directory vs. Local contact lists

Enterprise Unified Communications vs. cloud services/Social Networks

Primary communication deviceOffice/Portable communication

Communication migration to mobiles
http://www.google.ca/imgres?imgurl=http://www.locateme.be/images/cell-tower.jpg&imgrefurl=http://www.locateme.be/&usg=__A7Gs_iaLBkUzAmNBevGmYVknDLE=&h=200&w=200&sz=8&hl=en&start=68&zoom=1&tbnid=ZCotI12Hc0lmxM:&tbnh=104&tbnw=104&prev=/images?q=cell+tower&start=60&um=1&hl=en&sa=N&rlz=1T4GGLL_enCA390US390&tbs=isch:1&um=1&itbs=1http://www.cnet.com.au/dell-streak_images-p2-339304975.htmhttp://www.google.ca/imgres?imgurl=http://www.locateme.be/images/cell-tower.jpg&imgrefurl=http://www.locateme.be/&usg=__A7Gs_iaLBkUzAmNBevGmYVknDLE=&h=200&w=200&sz=8&hl=en&start=68&zoom=1&tbnid=ZCotI12Hc0lmxM:&tbnh=104&tbnw=104&prev=/images?q=cell+tower&start=60&um=1&hl=en&sa=N&rlz=1T4GGLL_enCA390US390&tbs=isch:1&um=1&itbs=1



Avaya one-X Mobile PortfolioThe Right Solution Based on Your Business Needs

Mobi leClients

Web Client

Avaya one-X Communicator (PC & MAC) Avaya one-X Portal

Avaya one-X Deskphones

Available Option al Video

Avaya one-X MobileDesktop Clients
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Increase Productivity Improve Customer Satisfaction

Enhance IT Management

Accessibility

Real-time communications

Quick access to UC capabilities

Easy-to-use intuitive interface

Toll Avoidance

Voice messages delivered via

data instead of the voice channel Handoff to deskphone/PC client

Call back to mobile

Control of mobile calling

Multi-platform

Consolidated CDR

3rd party recording of mobile calls

Business Continuity

Mobility Solutions Drive Business Benefits

Minimize queues

Problem resolution

Faster response

Reduce Mobile Costs


13/65 2011 Avaya Inc. All rights reserved. 1313

Mobility Solution Offers



Tele-

worker

Road

Warrior

Campus

Nomad

Hot

Desker

MobileExtension toPBX

Extension to Cellular (Avaya Aura)

Mobile Extension (CS1000)

Fixed MobileConvergence

Avaya one-X Mobile

Avaya Desktop Video Device w/ Avaya Flare Experience

FMC w/3rd Party Dual-mode, Cloud/enterprise federated, GSM gateway

MobileApplications

Avaya one-X Portal (Avaya Aura)

Avaya one-X Communicator (Avaya Aura, CS1000)

Avaya one-X Agent (Avaya Aura)

Avaya one-X Speech

Modular Messaging w/Speech-to-Text

Avaya ACE Mobile Cost Optimizer

Avaya ACE Hot Desking

Avaya ACE Microsoft Communicator Add-in

Meeting Exchange, Avaya Aura Conferencing (TUI)

Avaya Notification Solution

Avaya Aura Communication Manager (EnterpriseMobility User, SIP Visiting User), Avaya Aura SessionManager

Target Worker Segment

Primary

Secondary

Avayas Enterprise UC Mobility Portfolio

Avaya Offer

14 2010 Avaya Inc. All rights reserved.



TeleworkerRoad

WarriorCampus

Nomad

Hot

Desker

Vertical MobileApplications

Mobile Device Checkout (Healthcare, Retail,Hospitality, Manufacturing)

IP Softphone for Windows Mobile 6 (Retail)

Mobile DevicesVPN Phones

IP Wireless Handsets (Wi-Fi, DECT)

In-buildingMobile Network

WLAN 8100

Professional

Services

Wireless Site Survey

Business Communications Advisory Service

Technical Advisory Service

Global SupportServices

Design, Install, Deploy, Maintain

Avayas Enterprise UC Mobility Portfolio(contd)

Avaya Offer

Target Worker Segment

Primary Secondary

15

2010 Avaya Inc. Allrights reserved.V

4



Whats New: People-First Mobile Collaboration

16

Richer mobile collaboration and increased choice

Avaya one-XMobile 6.1 Presence, Call intercept, Auto-answer of PBX call-back

New Android client , optimized touch UI for Blackberry

Avaya one-X Mobile SIP for iOS 1.0

For iPhone, iPod Touch and iPad

Voice over WLAN, WiFi, Cellular Data (3G/4G)

Lower TCO and acceleration of UC deploymentAvaya one-XClient Enablement Services 6.1

Unified Avaya Aura services for broad range of clients

Richer Apple and Windows client choicesAvaya one-XCommunicator 6.1 (for Windows)

New platforms, Enhanced audio, Expanded features

Avaya one-XCommunicator for Mac OS 1.0 (SIP)

UC client with click to dial, enterprise directory integration
http://www.microsoft.com/canada/windows/default.aspxhttp://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1http://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1http://www.nokia.com/


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Mobility Solution Offers:

Avaya one-X Client Enablement Services


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People-Centric Mobility: Avaya one-X Client Enablement Services

unified client services

one-X

Communicator

one-XMobileServer

Avaya Aura Avaya Aura

Call logs Favorites/VIP lists Call screening Call routing Presence status Personalized

message Visual Voicemail

one-XMobile

Yesterday Today

one-X ClientEnablement Services

Separate user data and serviceshandling


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Supportfor CM 5.2.1 & 6.xAvaya AuraPresence 6.1

Avaya one-XClientEnablement

Services 6.1

Avaya AuraSession Manager

6.0+

Avaya AuraCommunication Manager

5.2.1 (h.323) and 6.0.1(SIP)

Avaya AuraMessaging(optional)

Avaya AuraConferencing

(Optional)

Avaya AuraAES

SystemManger 6.1

One-X Mobile

One-X

Communicator

SIP (Call Control, Media, IM/Presence)

EnterpriseLDAP

SIP

LDAPExchange /outlook

(Personal Contacts) EnterpriseContacts

REST, XML(UC Features)

Note: H.323 endpoints supported against CM 5.2.1+SIP endpoints support require

- CM 6.0.1+- SM 6.0+


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Installation via System Platform

Only supports System Platform installation Two steps installation: System Platform first, then one-X CES template

A template is a configuration of applications running on System Platform

Simpler and easier to install, configure and manage

Avaya Aura

Appl icat ionsSystem Platform

one-X Client Enablement

Services template


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Avaya Common Server: Hardware Requirements

21

Hardware

RequirementsMinimum Specification Dell

CPU Two quad core 2.23 GHz or better Dual quad core 2.4 GHzMemory 16 GB 24 GB

Hard Drive 2 x 146 GB 4 x 146 GB RAID 5

Network Card 100Mbps/1Gbps 100Mbps/1GbpsOptical Drive DVD/CD Combination DVD/CD CombinationOperating

System

RequirementsInstallation of

Red Hat LinuxThis must be a Default Installation - not

a minimal installation (Cannot install SELinux)

This must be a Default Installation - not a

minimal installation (Cannot install SELinux)

Version of Red

Hat ES Linux Red Hat Enterprise Linux ES release 5(64 bit) updates covered by the postedpolicy. Latest updates will be supported

Red Hat Enterprise Linux ES release 5 (64

bit) updates covered by the posted

policy. Latest updates will be supported


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Avaya one-X Mobile


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Avaya one-X Mobile

Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can also ring up to 4 addtl devices (eg. Home) Filter calls to allow only VIPs

Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number)

Low cost mobile communications

Enterprise routing and call back for toll avoidance

Single Voice Mail Voice Mail notification via SMS Visual Voice Mail Enterprise Voicemail enforcement

Call handoff/management Handoff w/ deskphone or one-X Communicator client Call back to any phone Centralized call logs/recording

Enterprise Unified Communications Presence view and update Search corporate directory and local contacts Unified call logs and contacts across one-X endpoints

23

Integrates mobile smartphones with Aura UC Applications and Services


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Avaya one-X Mobile 6.1Presence on the Road

Rapidly get to the best available person

View presence of enterprise contacts

In Favorites, VIPs and Call Logs

User status updated when on a call

Manual updates of status and personalmessage

Back-end federation via PresenceServices
http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1http://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1http://www.nokia.com/


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one-X Mobile 6.1 Client Support

Apple iPhone 3G, 3GS, 4

BlackBerry OS 5/6

Bold 9650, 9700

Curve 8520, 8900, 9300

Perl 9105

Touch models Storm 2 (9550), Torch 9800

Symbian Enterprise devices

Converge client (can operate serverless w/ EC 500) Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121)

Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c)

Android 2.2+

Samsung Galaxy S/S2

HTC Evo

Motorola Droid X/2 Dell Streak 5/ Venue

Not supported

Windows Mobile

Windows Phone 7

25


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Installing one-X Mobile clients

Android client can be downloaded from Android Market orsent directly to the users via email

Apple iPhone client is downloaded from AppStore

BlackBerry and Symbian Clients are an over the air (OTA)

installation from the enterprise hosted one-X CES server User logs into one-X CES server

Provides mobile number and SMS address

One-X CES sends SMS message with link to client

26


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one-X Mobile 6.1 for BlackBerry

Redesigned User Interface

Support for latest BlackBerry Models OS 5/6 Touch models

Initiate one-X Mobile calls from any app Native menu integration/dialing Call Intercept (Green key dialing)

Improved User Experience Auto-answer call backs

New one-X Mobile 6.1 features Presence Consolidated contacts/logs


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Native Call Intercept for BlackBerry

A mobile user selects aphone number included in a

meeting notice of theBlackBerry calendar

application

A press of the green keyinitiates a call. Alternatively

pressing the menu keypresents an option to call theselected number using the

native dialer.

XCall

Interceptand re-direct

The native call intercept feature monitorsthe device for call requests and

intercepts any call attempts on themobile phone. This ensures all calls

benefit from one-X Mobile call handling.

Native Call (to mobileoperator) Blocked


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Avaya one-X Mobile 6.1 for Android

Fastest growing mobile platform

Support for Android 2.2+

Native dialer integrationAllows one-X Mobile to be

configured as the default Dialerfor any Android app

Supported Devices (Initial Release)

Samsung Galaxy S/S2 Dell Streak/Venue

HTC EVO 4G

Motorola Droid X/2
http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1


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Receiving an Incoming call with one-X Mobile

one-X user (DN 5000) has three devices:

1) An IP Phone2) one-X Mobile equipped Smartphone3) Home Phone

PSTN

One-X Client EnablementServices

Internet

Cellular Network(CDMA/GSM)


One-X CES updates EC500 call routing for usersprimary extension (eg. DN 5000 )

one-X Mobile user creates/selects phone(s) to ringwith primary extension and one-X Mobile clientupdates one-X CES using available mobile data

connection (2G,3G, Wi-Fi)

AuraCommunication

Manager3A call is originated to the

Enterprise DN or DID of theone-X user (DN 5000)

2

Aura CM sends thecall to the IP set forDN 5000 and the IP

set begins to ring

1

4 EC 500 extends incoming callto mobile and any other numberentered using one-X Mobile

(eg. Home phone)

Data Connection

Single Number and Voicemail


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one-X Mobile Inbound CallsBenefits vs. Direct Mobile Call

Direct Cellular Call one-X Mobile Call

Phone number Separate/private number revealed Single number rings office, mobile and others

Presence Update Users Enterprise Presence is notupdated and may show user asavailable during call

Users Enterprise Presence is updated toshow unavailable on a call

Missed Calls Go to cellular voice mail Go to corporate voicemail > retrieved usingvisual voicemail feature

Call Log Separate log Unified with one-X Communicator

Call Detail

Recording

Cellular provider call logs, sometimes at

extra cost. Separate logs for office use.

One CDR log for both office and mobile use

Screening Separate screening parameters (ifavailable)

Consistent VIP screening

Handoff No handoff Option to handoff to deskphone


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Originating a call with one-X Mobile

PSTN

one-X CES

Internet


CellularNetwork

(CDMA/GSM)

Having established the user leg of the call, one-X CES signals AuraCM to bridge a 2nd call to the real destination received in step (1).

One-X CESacknowledges

the callattempt

one-X Mobile user would like to make acall to DN 4000. The mobile call attempt

is sent from the one-X Mobile client toone-X CES over a secure data

connection.

AuraCommunication

Manager

6The call arrives at the

set of DN 4000 with theEnterprise CLID of the

one-X Mobile user.

5

2

1

3 One-X CES signals the Aura CM tomake a call to the call back numberchosen by the one-X Mobile user.

Data Connection toone-X CES

DN 4000

4

Once the call from theAura CM is answered atthe call back destination,one-X CES initiates a 2nd

call to the realdestination.

Note: The call

back number can

be any phone

number (e.g. a

home phone, a

temporary office

phone, etc)


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one-X Mobile Outbound CallingBenefits vs. Direct Mobile Call

Direct Cellular Call one-X Mobile Call

Mobile Identity Mobile phone # exposed receivingparty sees users mobile CLID

Mobile phone # is hidden receiving partysees users office CLID

Presence Update Users Enterprise Presence is not

updated and may show user asavailable during call

Users Enterprise Presence is updated to

show unavailable on a call

Toll charges Cellular long distance rates apply ($$) Least-cost routing of enterprise networkbypasses long distance toll charges

Roaming charges Full-rate roaming charges apply for allcalls ($$$)

Least-cost roaming by converting theoutbound call to an inbound call

Call Log Separate log Unified with one-X Communicator

Call DetailRecording

Cellular provider call logs, sometimes atextra cost. Separate logs for office use.

One CDR log for both office and mobile use

Handoff No handoff Option to handoff to deskphone


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Avaya one-X Mobile SIP for iOS

34

Single Number Reach

Incoming calls to office ring on mobile (shows caller ID)

Can be combined w/ EC500 to ring other devices

Single Identity

Outbound mobile calls are handled by enterprise callserver

Receiving line shows office ID (hidden mobile number)

Low cost mobile communications

Enterprise routing for toll avoidance

Free Wi-Fi connectivity replaces cellular use

Single Voice Mail

Shares common enterprise voicemail box

Enterprise Voicemail enforcement (EC500)

Enterprise Communication Features

Search corporate directory and local contacts

Mid-call features Call persistence

Bridged line appearance

Support

SES 5.2, SM 6.x

iOS 4+

VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency


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35

Mobile Client Comparison

BlackBerry Android Symbian iPhone (1XM-UC) iPhone (1XM-Lite) iPhone (1XM -SIP iOS)

Platform OS5/6 OS2.2 S60-3rdEd.FP1/2 OS3/4 OS3/4 OS 4+

UC Client Yes Yes Yes Yes No No

Telephony/Lite Client No Planned (2H11) Yes Yes Yes No

Converged Client No Planned (2H11) Yes No No No

Standalone VoIP Client (Wi-Fi) No No (Planned 2012) No No No Yes (SIP iOS, 07/11)

Dual-Mode Client (VoIP/UC) No No (Planned 2012) No No No No (Planned 2012)

Enterprise Dialing Yes Yes Yes Yes Yes Yes

Cellular voice Yes Yes Yes Yes Yes No

VoIP (Wi-Fi/3G) No No No No No Yes

Single number reach (Sim ring) Yes Yes Yes Yes Yes Yes

Ring other phone Yes Yes Yes Yes Yes No

Hide Mobile # (Office CLID) Yes Yes Yes Yes Yes Yes

Bridged Line Appearance No No No No No Yes

In-call feature access No (via FNE/Dialpad) Planned (2H11) Yes No (via FNE/Dialpad) No (via FNE/Dialpad) Yes

Device Handoff (mob-desk) Yes Yes Yes Yes Yes No

Enterprise vmail enforcement Yes Yes Yes Yes Yes Yes

Visual Voicemail Yes Yes Yes Yes No No

Wi-Fi Data Yes Yes Yes Yes Yes Yes

VIP Screening Yes Yes Yes Yes Yes No

Unified Call Logs Yes Yes Yes Yes Yes No

Call Back Yes Yes Yes Yes No No

Auto-answer Call Back Yes No No No No NoCall Back to Alt Yes Yes Yes Yes No No

Call Intercept Yes Yes No No No No

Directory Access Yes Yes Yes Yes Yes Yes

Mobile User Presence updates Yes Yes Yes Yes Yes Yes

See Contact Presence Yes Yes Yes Yes No No

IM No No No No No No


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Avaya one-X Communicator


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Avaya one-X Communicator 6.1 forCommunication Manager - Overview

Unified Communications Client

Provides enterprise users with simpler, more intuitive access to all their everydaycommunications tools

Streamline Personal Communications - Manage voice, video, voicemail,audio/video conferencing, directories, communication history, and initiate instantmessaging and emailall in one interface

Work from Anywhere, Never Miss an Important Call Usage modes provide usersoptions whether they're working in the office, from a temporary worksite, at home,or from anywhere they have internet access

Lower Ownership Costs Support for both H.323 and SIP communicationprotocols helps organizations standardize on a single softphone client for theirentire enterprise workforce


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Avaya one-X Communicator 6.1Key New Features

Improved User Interface Simplified Login

Intuitive Conferencing & Transfer

Audio Device Management

Quick Access to Common Settings

Dual Monitor Support Simplified Contact Lists

Enhanced Audio Experience

Contacts and Call Logs SharedAcross All Devices

Custom LDAP Search

UC Features for SIP and H.323Users

IM/Presence Between SIP andH.323 users

Visual Voice Mail

Call History Bridge Conferencing Visibility

and Control

Ubiquitous TelephonyPresence

Lower TCO Simplified Installer

Enhanced Auto-Configuration

Settings Restrictions


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Avaya Aura Core

Avaya one-X Communicator 6.1Deployment OptionsStandalone

Does not require integration with Client Enablement Server


(Optional)

Avaya AuraAES

SystemManager 6.1

Avaya AuraPresence 6.1

Avaya AuraSession Manager 6.0

Avaya AuraCommunicationManager

5.2.1 (h.323) and 6.x(SIP)


H.323 or SIP


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Avaya Aura Core

Avaya one-X Communicator 6.1Deployment OptionsUC

Avaya AuraPresence 6.1

Avaya AuraAES

SystemManager 6.1


(Optional)

Avaya AuraSession

Manager 6.0

Avaya AuraCommunication

Manager5.2.1 (h.323) and 6.x

(SIP)


H.323 or SIPAvaya one-X Client

Enablement Services

6.1

Microsoft Exchange

(Personal Contacts)

Microsoft AD orEnterprise LDAP

(Enterprise Contacts)

UC Configuration Enables:Visual Voice Mail

Conference Controls

Personal Status

Synchronized Call LogsCall Block Controls

Ring Other Phones Control


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Avaya one-X Communicator 6.1Layout and Controls

MessageWaiting

Indicator

Inbox Dashboard

- Messages- Calls- Contacts

Window Controls

- Help- Contextual Menu- Minimize Tool Bar- Close - System Tray

User Status

- Available- Busy

- Unavailable- Out of office- Offline(automatic oruser selected)

Action Bar

- Search- Dial- Redial- Dial Pad- Conference Bridge

Channels / Quick Settings

- Voice- Email- Instant Messaging- Video- Audio Devices

User defined

Presence

System

Message Area


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Avaya one-X Communicator 6.1Selectable Usage Modes for Audio Path

Mainta in enterpr ise ident i fy for al l inboun d/outboun d c al ls

Other Phone

Office/Home Office

with Avaya Deskphone

Desk PhoneComputer

Remote Location

with any phone

Any Location

without phone

Aud

io

CallControl

Audio/VoIP

CallControl

Aud

io

CallControl


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My

AggregatedPresence

Avaya one-X Communicator 6.1UC Feature - Presence (H.323 & SIP)

AggregatedPresence

Location

System/PersonalMessage

MyLocation

ChannelState

MyPersonalMessage


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Avaya one-X Communicator 6.1Desktop Integration

Microsoft Office Communicator 2007

Citrix Presentation Server 5 or higher

Web browser click-to-dial

Recognizes, highlights phone #s IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6

Windows taskbar

Integration with Outlook and Lotus Notes contact for lookup

LDAP lookup


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Avaya one-X Communicator 6.1Deployment

IT Control & Management tools Improved auto configuration options Separate tool for IT organizations to

create custom managementconfiguration files Configuration files (xml) are createdby the tool, which can be pushed toend-users PC

Allows control for saving passwords Specify Dialing Rules Specify Server settings


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Avaya one-X Communicator for CS 1000

Supported on CS 1000 R7.5 MS Windows PCs (including Windows 7)

CS 1000 SIP line functionality

Telephony and Mid-Call features (hold, transfer,etc.)

Local contact list

Call logs Message waiting indicator (MWI)

Click-to-call from browsers (IE or Firefox)

Audio conferencing

Point-to-Point HD video (H.264)

Search/display corporate or personal directories Busy State/Presence status updates


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CS1000 R7.5 one-X Communicator - Deployment

SIPfor Voice & Video

one-XCommu-nicator

Corp.Dir.

CS1000

R7.5

SLG PP

S

SG

LDAPfor Directory

Lookup

XMPP for PresenceXMPPfor IM

SMGR

CS1000SubM DB

PresenceService

(PS)DB Sync

DBSM

DB

SIP

SIP Core

TDM

UNISTIM SIP

TPS

M

GW

Legend:

SMGR Avaya Aura System Manager

SubM CS1000 Subscriber Manager integrated into SMGR

DB Avaya Aura System Management DB

SM Avaya Aura Session Manager

PS Avaya Aura Presence Service

Legend:

PP CS1000 Presence Publisher

SLG CS1000 SIP Line Gateway

SSG CS1000 SIP Signalling Gateway

TPS CS1000 Terminal Proxy Server

MGW Media Gateway47
http://images.google.ca/imgres?imgurl=http://blogs.totalpda.co.uk/wp-content/uploads/2007/10/laptop.jpg&imgrefurl=http://blogs.totalpda.co.uk/2007/10/get-a-free-laptop-with-broadband-packages/&h=324&w=400&sz=16&hl=en&start=3&tbnid=GZillys9Cx6dLM:&tbnh=100&tbnw=124&prev=/images?q=laptop&gbv=2&hl=enhttp://images.google.ca/imgres?imgurl=http://blogs.totalpda.co.uk/wp-content/uploads/2007/10/laptop.jpg&imgrefurl=http://blogs.totalpda.co.uk/2007/10/get-a-free-laptop-with-broadband-packages/&h=324&w=400&sz=16&hl=en&start=3&tbnid=GZillys9Cx6dLM:&tbnh=100&tbnw=124&prev=/images?q=laptop&gbv=2&hl=enhttp://images.google.ca/imgres?imgurl=http://blogs.totalpda.co.uk/wp-content/uploads/2007/10/laptop.jpg&imgrefurl=http://blogs.totalpda.co.uk/2007/10/get-a-free-laptop-with-broadband-packages/&h=324&w=400&sz=16&hl=en&start=3&tbnid=GZillys9Cx6dLM:&tbnh=100&tbnw=124&prev=/images?q=laptop&gbv=2&hl=enhttp://www.alibaba.com/catalog/11527222/Nortel_IP_Phone/showimg.htmlhttp://images.google.ca/imgres?imgurl=http://blogs.totalpda.co.uk/wp-content/uploads/2007/10/laptop.jpg&imgrefurl=http://blogs.totalpda.co.uk/2007/10/get-a-free-laptop-with-broadband-packages/&h=324&w=400&sz=16&hl=en&start=3&tbnid=GZillys9Cx6dLM:&tbnh=100&tbnw=124&prev=/images?q=laptop&gbv=2&hl=en


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Avaya one-X Communicator for Mac OS

How does it Work?

Voice SIP soft phone with voice path viaVoIP (using the computer for audio) or viaan alternate phone such as home phone ormobile phone

What is It?

Voice SIP soft phone built upon the Avayaone-X platform designed specifically forMac desktops and laptops operating in an

Avaya Aura SIP-enabled environment

Why does it Matter? Flexibility and Convenience: Native soft

phone for Mac with Avaya Auraenvironment

Cost Savings: Allow remote users toleverage enterprise dial plan

Transfer call

Conference call

Message waiting indicator

Speed dial, Redial

Speaker and microphone control

Call History

Contact Management

Corporate directory integration

Click-to-dial

Encoding support


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Avaya one-X CommunicatorFeature Matrix

one-X

Communicator

Platform Configuration Audio Path SIP H.323 SIP H.323 SIP H.323

SIP or

H.323

w/ CES

This Computer

Desk Phone

Other Phone

This Computer Desk Phone

Other Phone

Desk Phone

Other Phone

Desk Phone

Other Phone

This Computer

Other Phone

R6.1 for

CS1000Standalone This Computer 7.5

PS 6.0

or 6.1

IM & Presence UC Featureset w/ CES Integration

Ring

Other

Visual

Voice

Mail

Bridge

Conf

Control

Sync'd

Call

Logs/

Contacts

Call

Block

Telephony Video

MWI

PS 6.1PS 6.0

or 6.1

R6.1 for

Windows XP,

Vista, 7 (32 /64 bit)

SM 6.0

SP1+

CM 5.2.1,

6.0 SP1+

PS 6.1

Standalone

UC

PS 6.0

or 6.1PS 6.1 PS 6.1R6.1 Citrix

R1.0 for

MacOSStandalone

SM 6.0

SP1+

Standalone

UC

SM 6.0

SP1+

CM 5.2.1,

6.0 SP1+


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Packaging & Pricing


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UC All Inclusive Bundle

Facilitates adoption and procurementof comprehensive suite of UC clientsand applications

UC Application bundle for AvayaAura Communication Manager Extension to Cellular

One-X Mobile

One-X Portal

One-X Communicator

Enterprise Edition customers receive UCAI as an entitlement

Standard Edition customers can add UCAI for $60/user

Avaya Presence is provided at no charge with Avaya AuraStandard or Enterprise License

51


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Distribution of one-X Soft Client Software

Avaya one- X license(s) must be purchased in order to

use the clientsPurchases can be via UCAI or a la carte

Avaya one-X Communicator for CS1000, Avaya one-XCommunicator for Mac OS, and Avaya one-X Mobile SIP foriOS are only available a la carte and are not part of the UCAI

bundle.

Orders are placed using standard mechanisms (e.g.,ASD)

Avaya one-X Communicator client software is available

via download at support.avaya.com/downloads

Avaya one-X Mobile client software is downloaded fromAndroid Market, Apple App Store, or sent via e-mail orover-the-air (OTA) to the device

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Avaya one-X Mobile Components

Name Description Material Code Price

Avaya one-X Client EnablementServices New/Add User Licenses

With Avaya one-X Client Enablement Services user licensingcustomers receive Avaya one-X Mobile 6.1 clients for

iPhone, Android, BlackBerry and Symbian. Licenses are

available a la carte or as an entitlement with the Avaya Aura

Enterprise Edition and the UC All Inclusive offer.

228379 Via UC AllInclusive

entitlement,

or $100/user a

la carte.

Avaya one-X Client Enablement

Services Upgrade from one-X

Mobile 5.X

Avaya one-X Client Enablement Services user licensing is

offered as an upgrade for existing Avaya one-X Mobile 5.x

licensed users.

228382 $15/user a la

carte.


Services Media/software DVD

700479314 $30

Avaya Aura System Platform

Media/software DVD

Avaya one-X Client Enablement Services is offered as a

template for Avaya Aura System Platform.

700501130 $50

Avaya one-X Mobile SIP for iOS

Software License

Avaya one-X Mobile for iOS is designed for Apple iOS devices

including iPhone, iPod touch, and iPad operating in an Avaya

Aura SIP-enabled environment. This client is only available a

la carte. It does not require Avaya one-X Client Enablement

Services and is not included in the UC All Inclusive bundle.

260101 $72

Included Software

Optional Hardware



Services Hardware Server

Dell

R610

Deployment of Avaya one-X Client Enablement Services

software requires the separate purchase of this hardware

server. Alternatively, customers can choose to provide their

own server hardware platform provided it meets minimum

specifications published in the support document

Implementing Avaya one- X Client Enablement Services.

265905 $15,500

Avaya one- X Client Enablement

Services Handset Server Hardware

Platform

Avaya one-X Client Enablement Services includes a Handset

Services Server component that can be installed co-resident

with one-X CES on a single server, or separated from one-X

CES on its own server. Customers can provide their own

Handset Server hardware platform provided it meets the

minimum specifications published in the support document


700501084 $7,400


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Avaya one-X Communicator Components

Included Software



New/Add User Licenses

Avaya one-X Communicator (for Windows) release 6.1

provides significant enhancements including a simplified and

improved user interface, an enhanced audio experience,

availability of UC features for both SIP and H.323 endpoints,

and greater IT controls for installation and configuration.

Licenses are available a la carte, as an entitlement with Avaya

Aura Enterprise Edition and the UC All Inclusive offer (not

including video calling feature).

263271 Via UC All

Inclusive

entitlement,

or $72/user a

la carte.


Upgrade from one-XCommunicator 5.x/6.0

Avaya one-X Communicator user licensing is offered as an

upgrade for existing Avaya one-X Communicator 5.x/6.0licensed users.

263272 $15/user a la

carte.

Avaya one-X Communicator for

Mac OS X Software License

Avaya one-X Communicator for Mac OS X is the latest

offering built upon the Avaya one-X platform designed

specifically for Mac desktops and laptops operating in an

Avaya Aura SIP-enabled environment. This client is only

available a la carte. It does not require Avaya one-X Client

Enablement Services and is not included in the UC All

Inclusive bundle.

260110 $72


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Avaya one-X Communicator ComponentsOptional Software

Optional Hardware



VIDEO

New/Add User Licenses

Avaya one-X Communicator video user licensing (for

Windows) is an optional add-on. Licenses are available a la

carte only.

229160 $42


Upgrade from one-X

Communicator 6.0

Avaya one-X Communicator video user licensing is (for

Windows) is offered as an upgrade for existing Avaya one-X

Communicator 6.0 licensed users.

229161 $9


Services New/Add User Licenses

Avaya one-X Client Enablement Services provides optional

UC features for Avaya one-X Communicator (for Windows).

Licenses are available a la carte or as an entitlement with the

Avaya Aura Enterprise Edition and the UC All Inclusive offer.

228379 Via UC All

Inclusive

entitlement,

or $100/user a

la carte.

Avaya one-X Client EnablementServices Upgrade from one-X

Mobile 5.X

Avaya one-X Client Enablement Services user licensing isoffered as an upgrade for existing Avaya one-X Mobile 5.x

licensed users. Avaya one-X Client Enablement Services

provides optional UC features for Avaya one-X

Communicator (for Windows).

228382 $15/user a lacarte.


Services Media/software DVD

700479314 $30

Avaya Aura System Platform

Media/software DVD

Avaya one-X Client Enablement Services is offered as a

template for Avaya Aura System Platform.

700501130 $50



Services Hardware Server Dell

R610

Deployment of Avaya one-X Client Enablement Services

software requires the separate purchase of this hardware

server. Alternatively, customers can choose to provide their

own server hardware platform provided it meets minimum

specifications published in the support document


265905 $15,500


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Why Sell Avaya Mobility Solutions?

B S lli A M bilit S l ti f M bil


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By Selling Avaya Mobility Solutions for MobileCollaboration Customers Have

Seamless access to Enterprise UC

Access to rich UC services from Avaya Aura

Presence, enterprise directory, consolidated histories

Choices, not being locked into a single vendor

Broadest range of supported devices in the industry

Smartphones, tablets, PCs, MacsSimple, intuitive, common user experience across all clients

Choice of clients with consistent user experience

On a smartphone to be mobile, on a PC or Mac for remote workers

Increased productivity and cost savings

Single Number/Single Identity/Single Voice mailbox Intelligent, Aggregated Presence

Unified/Synchronized Contacts

Visual Voicemail

Persistent/Synchronized Call Logs

Seamless Handoff Between Devices/Clients (bi-directional)

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Mobile UC Business Case

Reduce Cellular usage when in-office

Seamless bi-directional handoff with deskphone lets users continue voice conversationswithout any cellular usage/minutes Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month

Offload to landline; Reduce roaming charges

Take incoming mobile calls on free landline phones Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month

Convert outbound mobile calling to inbound - travel globally without ever placing aninternational mobile call 60 mins @ $5/min = $300 vs. 60 mins @ $3/min = $180. Cost savings = $120

Remove cellular LD charges

Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routingof enterprise dial plan 10x5min LD calls = $50 vs. $0

Replace corporate assets w/ personal devices (eg. iPhones) Leverage "free" devices by enabling business communications through employees preferred

personal phones

Leverage Free Minute offers (eg. Fav 5)

Move business calls into "free minute" portion of common mobile plans

Cost saving opportunities

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Mobile UC Business Case

Downgrade employee service plans and/or options Fewer minutes used can lower service tier

Move from $69/month to $59/month = $10/month savings

Protect against Fraud Apply office policies/restrictions for mobile use Centralized CDR provides a consolidated view of office/mobile call activity

Easily distinguish between enterprise calls and personal calls on mobilebilling

Use Free Wi-Fi Move all call control, notifications, IM/Presence, directory search and

other data traffic to Wi-Fi

More cost saving opportunities

59


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Partners Benefit From.

60

Upgrade path for IP Softphone to one-XCommunicator

Upgrade path for one-X R5.2/6.0 Upgrade to Avaya Aura Core

Up-SellOpportunities

Leverage UC capabilities used in office to sell clients(e.g. Presence Services) Integrate with broadening types of end devices found

in the enterprise (Mac, iOS)

Cross-SellOpportunities

Add Mobility Applications to UC solution sales

Target new customers with Avaya Mobility Solutions Prepare customers for Avaya one-X evolution toAvaya Flare and integration with ACE

IncreasedRevenue


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Training Requirementsand Resources


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Training Requirements and Recommendations

RecommendedLearning Sessions

Sell:

ASC0266WEN Selling Avaya one-X UC Soft Clients

Design:

3U00044W Designing Avaya one-X Soft Clients

AuthorizationsRequired

Certifications

All Avaya Partners who hold UC Sales Authorizations can sell AvayaMobility Solutions

A new ACSS for one-X Soft Clients is in development and is expectedto be available in 4Q11


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Take Action!

Educate yourself on Avaya Mobility Solutions

Position Avaya Mobility Solutions with all customers

Direct customers to the Mobility and End User Clients site where they can listen to apodcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippishttp://www.avaya.com/usa/product/mobility-and-end-user-clients

Review and download the Avaya Mobility Solutions Sales Tools and Collateral

including Marketing Brochures and Customer Presentations posted at:Avaya one-X Mobile Portal Page:

http://portal.avaya.com/ptlWeb/products/P0438

Collateral:

http://portal.avaya.com/ptlWeb/products/P0438/AllCollateral

Avaya one-X Communicator Portal Page:

http://portal.avaya.com/ptlWeb/products/P0516

Collateral:

http://portal.avaya.com/ptlWeb/products/P0516/AllCollateral
http://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://portal.avaya.com/ptlWeb/products/P0438http://portal.avaya.com/ptlWeb/products/P0438/AllCollateralhttp://portal.avaya.com/ptlWeb/products/P0516http://portal.avaya.com/ptlWeb/products/P0516/AllCollateralhttp://portal.avaya.com/ptlWeb/products/P0516/AllCollateralhttp://portal.avaya.com/ptlWeb/products/P0516http://portal.avaya.com/ptlWeb/products/P0438/AllCollateralhttp://portal.avaya.com/ptlWeb/products/P0438http://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clientshttp://www.avaya.com/usa/product/mobility-and-end-user-clients


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For More Information:

Product Management Contacts

Avaya one-X Mobile

Kyle Klassen, +1 613 356 8249, [email protected]

Avaya one-X Mobile for SIP iOS

Rich LeGrand, +1 908 953 2318, [email protected]


Brad Black, +1 613 356 8140, [email protected]

Avaya one-X Communicator for Mac OS

Rich LeGrand,

Avaya one-X Client Enablement Services

Praveen Mamnani, +1 303 538 3243, [email protected]

64
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Thank You!

avaya tech connect mobility0611final

Documents