avaya presentation to colorado puc on karis's law sept. 4
DESCRIPTION
MLTS Concerns regarding access to 911 from hotels, businesses and schools are brought to the attention of the Colorado PUC nd the Colorado 911 Alliance.TRANSCRIPT
Emergency Services KARI’S LAW – A step in the right direction
Mark J. Fletcher, ENP (Fletch)Chief Architect – Worldwide Public Safety [email protected] +1 908 848-2602
@Fletch911
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December 1, 2013 – Kari Hunt died because of a single digit
Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children
Allegedly, her ex-husband brutally attacked and stabbed her multiple times
Her 9 year old daughter tried to call 911
In fact, she tried to call 4 times, but the calls failed
While she was able to rush her 2 siblings to safety
Kari Hunt died from her injuries before help could arrive
Why did the calls fail?
You needed to dial 9-911 from the hotel room
But that’s not what we teach our children
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The Emergency Communications Technology Journey…..
Location Based E911
Selective Routing
911 Access
Police BoxDirect Dial
Next Generation 911
Services
Circa 1880 1968 Circa 1985 Circa 1990 2010
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BLAH . . . BLAH . . . BLAH . . .
NOT RELEVANT HISTORY
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1860 1880 1900 1920 1940 1960 1980 2000 2020 2040
Emergency Services Technology Trends
Past 25 Years
INFLECTIONPOINT
134 Years of Communications Technology Innovation
50 Years of Public Safety Technology Stagnation
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BLAH . . . BLAH . . . BLAH . . .
WE KNOW THE TRENDS
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The problem
9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to
the network for routing instructions
The solution
Modern IP based technology: – Realtime data from the
originating network or endpoint
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BLAH . . . BLAH . . . BLAH . . .
TECHNO-BABBLE
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KARI’S LAW – Basic Requirements
Direct access to Emergency ServicesEliminating the ‘Trunk Access Code’ (TAC)
On Site Notification Alerting an emergency call has occurred
Ban on the interception of emergency calls internally to untrained staff PD
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29-11-106. Disclosure of 9-1-1 dialing and calling capabilities.
(1) When the method of dialing a local call from an MLTS telephone requires the dialing of an additional digit to access the public switched network, MLTS operators shall provide written information to their end-users describing the proper method of dialing 9-1-1 from an MLTS telephone in an emergency.
MLTS operators that do not give the ANI, the ALI, or both shall disclose such fact in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1.
But Colorado HAS MLTS legislation!
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There is NO indication on the phone itself
There is a note on PAGE 5 of the room guide that says:
In Case of Emergency
Touch 9 + 911 or dial “0”
In a panic sitution, both adults and children will revert to what they have been taught.
In today’s society, we are taught to dial 911
Is there compliance?
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Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information
• Screen Pop Alert Clients can be anywhere
• Detailed Floor Plans / Video
• Integrations with Smart Building Data
• Mobile apps, Web based or Reader boards
Larger corporate facilities may need more complex solutions. But that is not where the problem is.
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Remote and Home-based Devices
Businesses should be aware of potential risk
When educated most will ‘do the right thing’
The industry does a good job making IT administrators aware of potential pitfalls
State guidance is still needed, as most ask:
WHAT IS THE LAW?
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