Contents

03 Who we are04 Our Values05 Our Philosophy of Care06 The care we provide08 Finding the right care home09 Care home checklist10 Home care & support12 Our Mission13 Nutrition and Hydration14 A Professional’s view15 Our care homes22 Paying for care

Working with:

Avante Care & Support Limited A Company Limited by Guarantee: Company Registration No. 2565021 (England) Registered O�ce: De Gelsey House, 1 Jubilee Way, Faversham, Kent ME13 8GD A Registered Charity Registration No 1002727

WHO WE AREAvante Care & Support is a Registered Charity supporting over 3000 older people through our

registered nursing and dementia care homes and home care services.

“Avante Care & Support is a specialist dementia provider, seeking to understand and enable the journey through care in older age, by offering services that respect the choices and

aspirations of the individual”

Avante Care & Support is proud to be a well established not for profit organisation, with an experienced and commited workforce, looking to make a difference

through the care and support offered to individuals and to families in need of

advice, guidance and support.

Avante Care &

Support offers over 800 specialist dementia and nursing placements within its care home

portfolio, as well as day care and short term respite breaks.

Avante Care & Support provides over 4500 weekly hours of care to individuals living at home, to

enable them to continue to live full, independent and

active lives.

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HOME CARE AND SUPPORT

We have over 20 years’ experience in providing home care and support across Kent and South East London. All support is tailored to meet individual needs. Whether home care is required as a result of illness,

recovery from a hospital stay or simply because individuals are finding some tasks too difficult to

manage.

Our home care and support services can be from as little as 30 minute home

visits, through to short term care or long term live-in care.

THE CARE WE PROVIDE

RESIDENTIAL AND NURSING CAREAvante Care & Support has care homes operating across Kent and South East London. All of the care homes have been developed to a high standard, ensuring living with

dementia doesn’t get in the way of an active life.

Avante Care & Support care homes provide daily support designed to meet the needs, hobbies and particular interests of the individuals who live at the

home. Great emphasis is placed on understanding the life story of every

individual to help plan the care package.

DEMENTIA CAREDementia related conditions are

becoming more prevalent in society today as people live longer. This doesn’t

mean people who live with these conditions shouldn’t continue living a full

and active life.

We have developed our registered care home communities and home

care services to deliver specialist dementia care.

DAY CAREOur day care centres are safe and

secure environments located within our care homes, providing organised and spontaneous activities encouraging

companionship and care.

The services are suitable for older people with varying levels of care needs, including those

who have dementia.

Attending day care services helps to relieve loneliness and boredom for people

living on their own, and assists people in maintaining

independence.

RESPITE AND SHORT STAY CARE

We provide respite care breaks for older people and provide all the care

required in a high quality and safe environment.

The respite care can be for as little as one hour, for a weekend or week

long breaks, delivered by trained, qualified and

caring staff.

NURSING CARE

We offer nursing care in some of our care homes by a team of

dedicated, qualified Registered Nurses and Health Care Assistants, ensuring our residents receive the

very best nursing care and support.

Avante Care & Support knows that caring for someone living with dementia can sometimes mean putting your own life on hold. Our ‘My Time’ service at Bridge Haven care home is a service to help to ensure this doesn’t happen.

‘My Time’ short term respite care is there to support you and your loved one. For more information on ‘My Time’ and

how to book please call 0800 9750900

We all need some…

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FINDING THE RIGHT CARE HOME

Our care homes provide a wealth of support services for people living with dementia. Our aim is not just to provide care and comfort, but also to introduce a new, positive and more engaging stage in the

lives of our residents.

We understand that finding a care home is not a simple task. You may already have found yourself considering a number of issues that will face you. For example what type of care are you looking for? What do you

feel would suit your loved one best?

Avante Care & Support has an open door policy across all of their homes. You are welcome to come and visit us at any time and see

what care we have to offer. Our staff are able to assist with any questions or worries you may have.

Please do not hesitate to contact us at Avante Care & Support on 01795 597400 and we will

help you in any way that we can.

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OUR ADMIRAL NURSE

Admiral Nurses are mental health nurses specialising in dementia. Admiral

Nurses work with family carers and people with dementia in the community

and other settings.

Avante Care & Support employs its own Admiral Nurse to support residents, families and staff.

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CARE HOME CHECKLIST

Where is the home?

Is there good parking?

Are there transport links near by?

Is there wheelchair access?

Are facilities such as shops, pubs, parks and places of

worship within easy reach?

Is there a lift?

Is the home clean, fresh and inviting?

Do the rooms feel hot and stuffy or cold and draughty?

Are there quiet areas to go to when visiting?

Are the rooms a good size?

Do the rooms have en-suite facilities or basins?

Will you be able to bring your own possessions such as pictures, plants and furniture?

Does the home allow pets?

How does the home make you feel?

What was your overall impression of the home?

Use our checklist to help you make an informed choice about the care homes you visit.You can also visit www.cqc.org.uk to view public CQC regulation reports.

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HOME CARE & SUPPORT

Avante Care & Support provides domicilliary care and support into peoples homes. Offering assistance with daily

living, enabling individuals to maintain independent and active lives. Our compassionate and fully trained staff provide support

from 30 minute visits through to live-in care to achieve this outcome.

Whether someone is coming home from hospital or in need of help due to mobility or health related issues, services can be tailored to

meet each individual’s needs.

We also provide another care and support service called New Outlooks.

New Outlooks offers high quality support to adults with learning difficulties, physical disabilities, sensory impairment and mental health related issues. We

support individuals across Kent and South East London to live as independently

as possible.

Funding for home care can be through assessment by social services, including the option of direct budgets controlled by the recipient of

services. Individuals can also purchase privately.

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“Thank you to all of mum’s carers for your kindess over the years. She always looks forward to your visits and helping her to remain in her own home all this time has been a great joy to her!”

“Since my husband has started to use the homecare service it has allowed me to complete jobs and free up some time for me to do something for myself.”

EXAMPLES OF CARE AND SUPPORT WE OFFER:

“Excellent, caring, knowledgeable and experienced staff.”

“I am more than satisfied with the way my Aunt has been cared for by your excellent staff. Thank you.”

The Quality Assurance Framework (QAF) is Avante Care & Support’s internal process for measuring the satisfaction levels of customers and stakeholders.

We invited residents, families, friends and professionals to tell us what they thought about the residential care and support services we provide, with an easy to read questionnaire.

In general, staff and volunteers act in a person-centred way, treating people as individuals with respect and dignity.

Staff are always respectful to residents.

These are just a few examples of what our families and residents think of the services we provide:

FEEDBACK

12 OUR MISSION

‘To understand and enable the journey through care in older age by providing personalised home care and support and residential services’.

OUR MISSION

NUTRITION AND HYDRATION

Avante Care & Support understands how important diet is for a person’s wellbeing and takes a special interest in

nutrition and the impact on mental wellbeing. We regularly review the way nutrition and food services are delivered and

perceived.

The eating habits of people with dementia can have a direct effect on their health and the progression of the condition. It

is very important that people living with dementia maintain a good nutritional intake as well as adequate

fluids. Being fully hydrated helps many avoid or, at least lessen, some of the symptoms such as agitation, confusion and restlessness that

can strike during the early evening hours.

“Dad’s appetite has always been a worry for me, but since he’s moved into the

home we have seen a remarkable difference in his eating habits. I think it is due to the variety on offer. There

really is something for everyone and Dad’s appetite has increased a great deal.”

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“I am writing with regards to the above home, which I visit frequently both as a Paramedic for the London Ambulance Service and as a Clinical Care Practitioner, working in partnership with Bexley & Greenwich Healthcare.

The f irst impression when you walk in to Avante Care & Support’s care home, Parkview, is a relaxed home full of laughter. There’s always music playing and residents all seem relaxed and happy. The staff are always interacting with the residents, taking time to talk to them, hold their hand and interact in every way possible.

Over the past few weeks, my role as a Clinical Care Practitioner has brought me into the home at least once a week to assess residents. Parkview staff are highly aware of the risks of dehydration, urine infections and lethargy and are of the opinion prevention is better than cure and therefore call us in to assess residents if there is even the slightest change to the residents ‘normal’ behaviour.

A lot of homes could learn so much from Parkview, it’s not all mod cons and fancy furniture, it is a place f illed with love, laughter and genuine happiness for people in their twilight years who have to live with dementia, I for one would be more than happy for my loved ones to go into Parkview if the need arises.”

A PROFESSIONAL’S VIEW Parkview, Bexleyheath

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“After searching for a good local dementia care home, Avante came up tops. Mum has a lovely bedroom with en-suite facilities and is cared for

at such a high standard. Mum generally participates when she can in all the various

activities staff provide for the residents. Staff are always polite and always make time to

answer any questions or concerns you may have. Mum is very happy there.”

Palmerston Road, Chatham, Kent ME4 6LU

Amherst Court is a purpose built care home situated in the historic town of Chatham in Kent. The home provides a variety of well equipped, bright en-suite bedrooms to support personalised

care, as well as the Calypso Café and hair salon.

Please give us a call on 01634 400009

Amherst Court

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- Family member

OUR CARE HOMESAvante Care & Support has an open door policy at all of its homes for you to come and view the services on offer.

Our staff are able to assist with any questions you may have, so please drop in to one of our homes or call us.

New Road, Minster on Sea, Sheerness, Kent ME12 3PX

Barton Court is a two storey care home located on the Isle of Sheppey. The home provides a

choice of lounges all decorated individually with colours chosen by the residents. Residents are encouraged to personalise their bedrooms, to

feel comfortable and at home.

Please give us a call on 01795 875394

Barton CourtFrant Road, Tunbridge Wells,

Kent TN2 5LR

Barnetts is a traditional style care home situated on the outskirts of Royal Tunbridge Wells. The home provides a variety of lounges and dining

rooms that overlook the attractive and well tended gardens.

Please give us a call on 01892 542983

Barnetts

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Conyngham Lane, Bridge, Kent CT4 5JX

Bridge Haven is a purpose built care home situated in the rural village of Bridge, close to the historic City of Canterbury. The home is a single storey building with bright and colourful rooms.

The home provides a safe and relaxing atmosphere and a sense of well-being to its

residents.Please give us a call on

01227 831607

Bridge HavenMiddletune Avenue,

Sittingbourne, Kent ME10 2HT

Court Regis is a single storey care home situated on the outskirts of Sittingbourne in Kent. The home

has several communal lounges with windows overlooking the gardens. Court Regis’s approach to care is centred on individual need, putting the

resident at the centre of all decision making.

Please give us a call on 01795 423485

Court Regis

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Goodwood CrescentGravesend, Kent DA12 5EY

Hevercourt is a traditional care home located in Singlewell on the outskirts of Gravesend in Kent.

The home has a warm and welcoming feel, providing communal lounges of various sizes and designs, catering for everyone’s needs. Residents

are able to enjoy the relaxed and calm envionment the home provides.

Please give us a call on 01474 363690

HevercourtHarland Avenue,

Sidcup DA15 7NU

Northbourne Court is a modern, purpose built care home located in Sidcup, Greater London.

The home provides a personalised, homely service with each suite having its own lounge and dining

area overlooking the gardens. The home also has a ‘Piano Bar’ for residents and family to

enjoy and relax in.

Please give us a call on 0208 269 9840

Northbourne Court

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Roberts Road, Snodland, Kent ME6 5HL

Pilgrims View is a purpose built single storey care home situated in the small village of

Snodland in Kent. The home provides colourful suites and bedrooms giving comfort and

relaxation. Residents of Pilgrims View can take advantage of the attractive gardens

surrounding the home.

Please give us a call on 01634 241906

Pilgrims View105 Woolwich Road,Bexleyheath DA7 4LP

Parkview is a care home located in Bexleyheath in the London Borough of Bexley. The home is

well established in the local area and supported by the local community. The home offers a

colourful variety of lounges, dining areas and en-suite bedrooms, providing comfort and

relaxation for its residents.

Please give us a call on 0208 303 7889

Parkview

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82 Plumstead Common Road, Greenwich, SE18 3RD

Set opposite the leafy Plumstead Common in Plumstead Common Road, Puddingstone Grange care

home offers full-time specialist dementia care and nursing within the 62 en-suite bedroom home. There

are a range of communal lounges with kitchenettes, promoting and encouraging

resident independence.

Please give us a call on 0208 317 0912

Puddingstone Grange 17 Dovedale Close, Welling,

Kent DA16 3BU

Riverdale Court is a modern, purpose built two storey care home situated in Welling, Bexley. Our

‘Lemon Tree’ café offers a warm welcome to residents and families for refreshments or a light lunch. All of our rooms are cheerfully decorated with our bedrooms offering ensuite facilities to

provide comfort and independence.

Please give us a call on 0208 317 9067

Riverdale Court

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1 Finchale Road, Abbeywood, Greenwich SE2 9AH

Weybourne is a purpose built dementia care home located in Abbeywood, in the Royal Borough of

Greenwich. The home has a variety of bright and cheerfully decorated communal areas. Weybourne has planned and spontaneous activities, both in the home and in the local community and residents are

encouraged to maintain and develop skills and hobbies to promote independence.

Please give us a call on 0208 310 8674

Weybourne

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For more information about our care homes please call our Head Office on 01795 597400.

“I would like to thank all the staff for everything they did for my Aunt, she was very

happy during her time at the home.”

- Family member

“My Mother enjoyed her time at Bridge Haven and we, as a family, have the greatest respect for the staff there. They worked in a lovely, friendly but extremely professional way and we could not

have found a better place for mum to stay”- Family member

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When choosing a care home for a relative or yourself, it is important that you choose a home that can meet all your needs.

Once you choose a home, you will usually be responsible for paying the care fees (unless these are covered, or partially covered by Social Services). If you are concerned about your ability to pay the fees, you can approach the local Social Services Department for an assessment of care needs. At the same time they will undertake a financial assessment and determine if you qualify for assistance with the payment. Whether funding is provided is determined by several factors. These include a person’s wealth, their entitlement to state benefits and their ability to pay. The financial thresholds are reviewed annually by the Government.

As a provider we recognise that whilst some individuals will wish to privately fund their care, others will look to Social Services for assistance.

You can obtain free independent advice on care fees from Paying for Care – www.payingforcare.org.uk

PAYING FOR CARE

Visit our website at www.avantecare.org.uk to download a free copy of our Families Handbook. A helpful guide that explains ageing, dementia and its impact on individuals as well as a guide to positive experiences and information when moving into a care home.

For more information please call us on 01795 597400

UNDERSTANDING DEMENTIA -A FAMILIES HANDBOOK

DOWNLOAD A FREE COPY

If you would like to donate to Avante Care & Support please visit our

website at www.avantecare.org.ukFor more information call us on

01795 597400