Point of View

From Accenture and Microsoft

Avanade’s Change Enablement Offerings:

Leveraging Change for Business Success

From Confusion to Commitment

When organizations confront change,

they must overcome some critical

challenges. These challenges relate to

the daunting task of transforming

“ambiguity and confusion” into

“understanding and commitment.”

Change Enablement is Avanade’s

solution that successfully prepares people

and organizations to implement new

capabilities and sustain the change.

Why Change Enablement is Critical to

Business success

The risk of unplanned or poorly planned

change is too costly to ignore. The

1 Flyvbjerg, B. and Budzier, A. (2011, September 01). Why Your IT Project May Be Riskier Than You Think. Retrieved from http://hbr.org/2011/09/why-your-it-

average IT project cost overrun is 27%.

One in six of the projects has a cost

overrun of 200%, on average, and a

schedule overrun of almost 70%.1

In order to achieve business success,

organizations are increasingly integrating

“change enablement” into transformation

initiatives. According to Prosci, an

international change management

research firm, organizations that manage

the “people” side of change are more

successful in meeting their objectives,

keeping within budget and staying on

schedule. Their research indicates a well-

executed Change Enablement program

achieves 92% of the objectives versus a

poor program that only meets 17%.2

project-may-be-riskier-than-you-think/ar/1. 2 Prosci. 2012 Best Practices in Change Management Benchmarking Report.

Benefits of Managing User Adoption

Successful end user adoption allows

organizations to:

Build a commitment to change.

Organizations accept and embrace

the change initiative.

Significantly reduce disruption.

Business disruptions and losses in

productivity are minimized.

Achieve program goals.

There is no “going back” to the status

quo.

Realize sustainable benefits.

Users adopt the new technology or

program.

Avanade® Point of View Avanade’s Change Enablement Offerings: Leveraging Change for Business Success

About Avanade

Avanade provides business technology

solutions and managed services that connect

insight, innovation and expertise in Microsoft®

technologies to help customers realize results.

Our people have helped thousands of

organizations in all industries improve

business agility, employee productivity and

customer loyalty. Additional information can

be found at www.avanade.com.

©2014 Avanade Inc. All rights reserved. The

Avanade name and logo are registered

trademarks in the US and other countries.

North America

Seattle

Phone +1 206 239 5600

America@avanade.com

South America

Sao Paulo

Phone +55 (11) 5188 3000

latinamerica@avanade.com

Africa

Pretoria

Phone +27 12 622 4400

SouthAfrica@avanade.com

Asia- Pacific

Singapore

Phone +65 6592 2133

AsiaPac@avanade.com

Europe

London

Phone +44 0 20 7025

1000

Europe@avanade.com

Avanade helps organizations prepare for,

realize, and thrive in the new business

environment through its Change

Enablement offerings of Journey

Management, Core Change Enablement

and Change Capability. These offerings

rely on our proven methodology,

proprietary assets and tested deliverables

to achieve successful results.

Journey Management: Aligning

Business Priorities

Avanade Journey Management will help

you define and manage how your

initiatives fit within the organization’s

strategy and vision. This ensures success

by aligning your project with short-term

and long-term business. Journey

Management includes:

Identifying the initiative’s current state

challenges and future state change

drivers.

Mapping the change process.

Clarifying change governance.

Ensuring enterprise goal alignment.

Monitoring progress to keep the

initiative on-schedule and in-budget.

Core Change Enablement: Maximizing

Adoption - Mitigating Risk

Avanade Core Change Enablement

maximizes adoption, sustains change, and

mitigates organizational risk to drive your

business outcomes. This offering includes:

Measuring your organization’s

readiness for change.

Establishing an effective change

strategy and plan to drive adoption.

Aligning appropriate sponsors and

stakeholders to manage and achieve

goals, be effective change advocates,

understand impacts and anticipate

outcomes.

Communicating and building change

awareness and understanding of the

change content and its deployment.

Aligning people in new process and/or

technical roles to increase productivity

associated with your change initiative.

Creating training and job aids to

prepare users and build new skills to

successfully execute their jobs.

Building and leveraging a Change

Network to support your initiative at all

stages of deployment.

Change Capability: Building the Right

Skills and Assets

Avanade’s Change Capability offering

assesses your organization’s ability to

manage change initiatives and develops

that ability through asset and skill building.

Building an internal change capability

allows your organization to:

Prepare employees to lead change.

Increase productivity and morale.

Stay ahead of your competitors.

Manage changes effectively.

Improve initiative success.

The Change Capability offering includes:

Performing an in-depth assessment of

your current internal change capability

and identifying opportunities for

improvement.

Providing a Change Capability Gap

Analysis and Roadmap with detailed

and actionable recommendations.

Developing an internal Change

Capability through skill building,

competency development and asset

deployment.

Business Value

Avanade’s Change Enablement offerings

transform user adoption into business

success.

Avanade’s Change Enablement increases

user adoption, certainty and success of

customer initiatives. It offers Journey

Management, Core Change Enablement,

and Change Capability. Change

Enablement relies on its proven

methodology, proprietary assets and tested

deliverables.