PowerAvailabilitySolutions forServiceProviders• ISP• Co-location• Web hosting• ASP• IXC• Cable, Cable

Telephony• Wireless

communication• Telecom

Applications

A bird’s eye view of HarvardNet’s NetworkOperation Center in Boston, Massachusetts. (Photo courtesy of HarvardNet.)

Centralised, Zone,and Distributedpower availabilitysolutions from APC

Downtime is Not An Option

APC Is The World Leader In Power Protection

For service providers, the Internet’s fast-forward need-it-

now psyche means constant availability. Power problems

not only destroy your equipment, but cost you the potential

of lost customers as well.

Service Providers need the Legendary Reliability™ of

American Power Conversion. We bring you bulletproof

power protection, unmatched uptime and complete peace

of mind through UPS power protection products, manage-

ment solutions and service programs.

“As a global e-business, we appreciate the reliability, quality and service we receive fromAPC products around the world.”

— Matt Boris, Manager, Computer Operations, iBasis

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“iBasis is the leading wholesale providerof Internet telephony services. We usethe Internet as the backbone for ourtelecommunications services, which weoffer to both carriers and telephonyresellers around the globe. In order tomeet increasing demand and maintainour network’s high availability, we haveengineered our network operations cen-ter for 24x7 operation. In order toachieve this level of operational uptime,we required APC expertise and productsthat would ensure power availabilityaround the clock.

“Our customers require seamless serviceat all times. APC helps us meet our cus-tomers’ high expectations by providing uswith a power protection architecture thatis tightly integrated with our generator set.

”We have deployed an APC Symmetra®

system that has run flawlessly for over a year. And now, with the acquisition ofan APC Silcon™ DP300E, we are movingour Symmetra to a second site. This newAPC Silcon unit enables us to expand ourfacilities while maintaining a high level of protection.

“Today, the APC Silcon safeguards threeoperations rooms, including our com-puter room, telco room, and NetworkOperations Center. In all, the Silconprotects over 20 servers and 10switches, as well as our buildingsecurity system, phone system and40 workstations and monitors.

“We have also standardised on APCSmart-UPS® for the iBasis Networks™high-capacity telephony access gate-ways, strategically located in Asia,Europe, the Middle East and theAmericas. As a global e-business, we appreciate the reliability, quality and service we receive from APC products around the world.”

iBasis

In the beginning, customers used APC power protection to

safeguard the hardware itself. As the Service Provider

industry evolved, the value and volume of data being creat-

ed, transferred and stored increased exponentially to reach

today’s critical mass. Meanwhile a different generation of

customers looked to APC for new solutions, and we

responded with innovative products, software and services.

Industry-leading global enterprises and companies like

yours now rely on APC equipment and service to ensure E-

commerce delivers on its promise. With downtime directly

linked to loss of revenue, APC is the Service Provider’s solu-

tion for maximum uptime.

The Power of APC - Availability and Manageability

Our mission is to improve the manageability, availability,

and performance of information and communication sys-

tems through rapid development and delivery of innovative

solutions to solve real customer problems. For Service

Providers, that means providing the power protection

answers to stay ahead of your fast-growing industry.

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It’s all about availability.Where does your business need to be? Each company’s power andavailability requirements are unique and are based on company goalsand their evolution. Availability can be expressed in percentage ofuptime (see figure 1).

What’s your downtime costing you?Even a short amount of downtime means substantial losses for yourbusinesses. Costs vary by industry, but uptime is even more essentialto the Service Provider industry. Every hour of downtime can cost a service provider company tens of thousands of dollars (see figure 2).

When you look at the bottom line downtime numbers, the cost of power protection is a bargain. Even at a minimum estimatedcost/hour of downtime, 99.5% availability would cost your businessnearly $4 million dollars:

Level of Availability Uptime Downtime per year

Commercial 99.5% 43 hours 8 minutes

High Availability 99.9% 8 hours, 8 minutes

Fault Resilient Clusters 99.99% 53 minutes

Fault Tolerant 99.999% 5 minutes

Continuous 100% 0

Industry Business Avg. Cost/hourOperation of downtime

Financial Brokerage operations $8.45 million

Financial Credit Card/Sales $2.6 million

Media Pay per view $150,000

Retail Home Shopping (TV) $113,000

Transport Airline Reservations $89,500

*Source: Information Week99.5% availability = 43 hours of downtime x $89,500/hour = $3,848,500

Figure 1

Figure 2

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Solutions as individual as your business approachEvery Service Provider company is unique, and your power protection should be

too. Depending on your size and company goals, there are many APC products

and configurations that can help your business ride through any power interrup-

tion. Tell us what your needs are and we’ll design a custom solution that fits your

business and your budget.

When you’re providing information or applica-tions over the internet, you can’t afford powerproblems that make your company appearinvisible. Web Hosts and Application ServiceProviders (ASP’s) require 100% uptime oryou’re out of business. Demand for your ser-vices increases daily and you don’t have timefor "growing pains."

APC provides the scalable, reliable power youneed for maximum uptime to provide superi-or performance and increased security formission-critical enterprise applications.Having APC products behind you helps your

business run more efficiently with the addedbenefit of reduced time to recover and reboot- a major competitive advantage. And lessdowntime means more satisfied customers.

APC also brings your business the manage-ability you need to meet 24x7 demands, mak-ing it easier to see what’s happening in thecabinet without having to be on-site. For co-locations, our solutions bring you the ability togenerate revenue as you rent/lease outlets toyour customers via the use of APC productssuch as MasterSwitch or MasterSwitch Plus.

Co-location/Web Hosting/Applications Service Provider (ASP)/Internet Data Center (IDC)

Key Solutions for Co-locations/Web Hosting/Applications Service Provider (ASP)/Internet Data Center (IDC)

Silcon SeriesOffers highly efficient load capaci-ty for mainframecomputers to enter-prise wide EDPinstallations, production lines, electroniccontrol systems and telecommunicationequipment.

Symmetra Power ArrayProvides the four most critical elements oftotal datacenter protection: redundancy,scalability, manageability and self-service-ability with a complete line of software.

Matrix-UPSOffers an innovative, high-availability,modular design that means no singlepoint of failure for your fileservers, busi-ness critical applications and telecomequipment, with low operating costs.

Smart-UPS Rack-MountDelivers power protection for rack-mounted servers, internetworking equipment and PBX telecom equipmentusing less rack space - 2 U’s - with multi-faceted remote management software.

MasterSwitchProvides advanced, remote power con-trol to mission-critical networking andinternetworking equipment, providingeight revenue-generating outlets, highmanageability and remote access.

NetShelter Offers a secure, managed network envi-ronment that saves valuable floor space,organises your equipment, eliminatescabling ‘rat’s nests,’ and protects your, oryour customers, IT investment. Makesintegration and expansion as quick andeasy as possible.

PowerNet SMMP/Web ManagementGives you the ability to remotely manageequipment, making it easier for the cus-tomer and the facility to see what’s hap-pening in the cabinet without having tobe on-site.

APC Global ServicesOur APC Power Quality Engineers andProfessional Services personel guaran-tee complete satisfaction with any APC service.

Typical Internet Datacenter Backbone CommunicationSwitching Center

Power Equipment Room (StaticTransfer Switch, APC Silcon UPS,Static Bypass Panel...)

APC NetShelter RackEnclosures with InternetServers and APCMasterSwitch

Caged, Secured Area for APCNetShelter Rack Enclosureswith Internet Servers

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Key Solutions for Wireless CommunicationService Providers

Silcon SeriesOffers highly efficient load capacity formainframe computers to enterprise wideEDP installations, production lines, elec-tronic control systems and telecommuni-cation equipment.

Symmetra Power ArrayProvides the four most critical elementsof total datacenter protection: redundan-cy, scalability, manageability and self-serviceability with a complete line ofsoftware.

Smart-UPS Rack-mountDelivers powerprotection for rack-mounted servers,internetworking equipment and PBX telecom equipment using less rackspace - 2 U’s - with multi-faceted remote management software.

MasterSwitchProvides advanced, remote power con-trol to mission-critical networking andinternetworking equipment, providingeight revenue-generating outlets, highmanageability and remote access.

NetShelter Offers a secure, managed network environment that saves valuable floorspace, organises your equipment, elimi-nates cabling ‘rat’s nests,’ and protectsyour, or your customers, IT investment.Makes integration and expansion asquick and easy as possible.

PowerNet SMMP/Web ManagementGives you the ability to remotely manageequipment, making it easier for the cus-tomer and the facility to see what’s hap-pening in the cabinet without having tobe on-site.

APC Global ServicesOur APC Power Quality Engineers andProfessional Services personel guaran-tee complete satisfaction with any APC service.

As the popularity of wireless services grows,so does customer expectation of always-available, reliable services. You need to pro-tect your service across a continuum oflocales: cellular tower shacks, base stations,fixed wireless units at customer sites.

APC offers a range of flexible power protec-tion solutions, from Smart-UPS to Silconbased on your company configuration.

Wireless Communication ServiceProviders

Typical Wireless Network Infrastructure

See pages 10-11 for details or check ourweb site configurator to see how thesesolutions can best fit your business.

MobileWirelessUser

Commercial/Residential

FixedWirelessUser

Satellite

Wireless Cellular Tower

Wireless/Cellular Base Station

FiberOpticNetwork

APCSilcon

APC NetShelters

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If you’re providing access to the Internet, youcan’t afford power issues that make you inac-cessible. Logging on, surfing the World WideWeb, sending and delivering E-mail and fileshave all become standard activities your cus-tomers can’t imagine doing without. Whetheryou’re serving individuals or large corpora-tions, availability and runtime are your priori-ties, and ours. From Smart-UPS for smallercompanies to Symmetras and Silcons, youcan rely on APC solutions to keep your cus-tomers happy.

Internet Service Providers, Telecom ServiceProviders and Competitive Access Providersneed power protection to keep datacenters,phone equipment and service available to

ensure a smooth-running enterprise. Withequipment at the telephone company siteand some at your own site, you need redun-dancy, scalability and the reliability Symmetraor Silcon can provide.

ISP/Telecom Services Providers/Competitive AccessProviders (CAPs)/Inter Exchange Carrier (IXC)

Key Solutions forISP/Competitive AccessProviders (CAPs)/Inter Exchange Carrier (IXC)

Silcon SeriesOffers highly efficient load capacity formainframe computers to enterprise wideEDP installations, production lines, elec-tronic control systems and telecommuni-cation equipment.

Symmetra Power ArrayProvides the fourmost critical elementsof total datacenterprotection: redun-dancy, scalability, manageability andself-serviceabilitywith a complete lineof software.

Matrix-UPSOffers an innovative, high-availability,modular design that means no singlepoint of failure for your fileservers, busi-ness critical applications and telecomequipment, with low operating costs.

Smart-UPS Rack-MountDelivers power protection for rack-mounted servers, internetworking equip-ment and PBX telecom equipment usingless rack space - 2 U’s - with multi-faceted remote management software.

MasterSwitchProvides advanced, remote power con-trol to mission-critical networking andinternetworking equipment, providingeight revenue-generating outlets, highmanageability and remote access.

NetShelter Offers a secure, managed network envi-ronment that saves valuable floor space,organises your equipment, eliminatescabling ‘rat’s nests,’ and protects your, oryour customers, IT investment. Makesintegration and expansion as quick andeasy as possible.

PowerNet SMMP/Web ManagementGives you the ability to remotely manageequipment, making it easier for the cus-tomer and the facility to see what’s hap-pening in the cabinet without having tobe on-site.

Back-UPSAPC Global Services

Whether you are an ISP, Telecom Service Providers or IXC, APC strivesto protect and keep your networkalways available.

A S I A

A U S T R A L I A

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Backbone Major Access Point

Backbone Major Access Point

International AccessPoint

Network OperationsCenter (NOC)

International AccessPoint

Network OperationsCenter (NOC)

POP/Dial-inAccess Point

Dial-inAccessPointPoint of Presence

(POP)

Central OfficeMajor AccessPoint

CPE/NetworkEnd Point

CustomerPremiseEquipment(CPE)

S O U T H A M E R I C A

N O R T H A M E R I C A

A F R I C A

E U R O P E

T O K Y O

CPE / Network EndPoint

CPE / Network EndPoint

POP

Dial-in AccessPoint

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As phone and data services are offeredthrough alternative infrastructures, uninter-rupted powering of the phone systembecomes a major design challenge. As morehouseholds and businesses demand the con-venience and benefits of bundled communi-cations, your business needs to provide localpower solutions.

APC provides simple, cost-effective localpower solutions such as Smart-UPS for cus-tomer premise equipment (CPE) to keep yourcustomers up and running during a power dis-turbance or outage. We also provide the pro-tection your company needs at the head endwith Silcon, Symmetra and NetShelters soyou can take advantage of state of the artcommunications products and provide yourcustomers peace of mind.

Cable and Cable TelephonyCommunications Services

Key Solutions for Cable and Cable TelephonyCommunications Services

Silcon SeriesOffers highly efficient load capacity formainframe computers to enterprise wideEDP installations, production lines, elec-tronic control systems and telecommuni-cation equipment.

Symmetra Power ArrayProvides the four most critical elements oftotal datacenter protection: redundancy,scalability, manageability and self-service-ability with a complete line of software.

Matrix-UPSOffers an innovative, high-availability,modular design that means no singlepoint of failure for your fileservers, busi-ness critical applications and telecomequipment, with low operating costs.

Smart-UPS Rack-MountDelivers power protection for rack-mountedservers, internetworking equipment andPBX telecom equipment using less rackspace - 2 U’s - with multi-faceted remotemanagement software.

MasterSwitchProvides advanced, remote power con-trol to mission-critical networking andinternetworking equipment, providingeight revenue-generating outlets, highmanageability and remote access.

NetShelter Offers a secure, managed network envi-ronment that saves valuable floor space,organises your equipment, eliminatescabling ‘rat’s nests,’ and protects your, oryour customers, IT investment. Makesintegration and expansion as quick andeasy as possible.

PowerNet SMMP/Web ManagementGives you the ability to remotely manageequipment, making it easier for the cus-tomer and the facility to see what’s hap-pening in the cabinet without having tobe on-site.

APC Global ServicesOur APC Power Quality Engineers andProfessional Services personel guaran-tee complete satisfaction with any APC service.

Typical Cable Network Infrastructure

Commercial/Residential

FixedWireless User

Cable Telephone Lines

Head End/Central Office

Fiber OpticNetwork

APCSilcon

APC NetShelters

Communication andSwitching EquipmentRacks

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Only an APC Solution is Scalable and RedundantYou know that the heavier your load, the moreyou’ll be spending on power protection. Andover time, your load will increase. With APC,there’s no need to purchase power protectionyou won’t need for another year. No one elseoffers the range of scalable, flexible solutionsthat APC does. Our scalability lets you pur-chase only the power protection you need forthe size of your current load. As your busi-

ness grows, our modules grow with you.And for the same cost as other solutions, youcan build in N+1 redundancy. With APC, youcan spend as you need, saving money andvaluable floor space up front.

You choose the architecture to suit yourneeds: Centralised, Zone or Distributed.

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Equipment

DistributedFor smaller and growing customers with tightcapital constraints that prohibit investing inunused power infrastructure, a distributed solution uses smaller individual products (i.e.,APC Smart-UPS) to protect a single rack ofequipment. As the number of racks grows, thenumber of UPSs grows in direct proportion tothe business, step by step.

CentralisedA traditional approach for the large, stablebusiness that doesn’t expect the load to change dramatically over time. Choose a UPS with enough headroom to accommodatethe expected load. The Silcon family offers apower factor corrected design with the abilityto build in N+1 redundancy to your networkpower infrastructure. Whether your power loadrequirement is 10KW or several MW, APCSilcon UPS systems offer scalability and redun-dancy for your business needs.

ZoneThe Zone-based power availability solutionworks well for an active, fast-growing businesswhose needs will change rapidly. Able topower multiple racks of network equipment,APC’s scalable Symmetra Power Array can protect a "zone." The modular design allows the user to configure a single chassis from 4kVA up to a fully loaded 16kVA. The systempower grows with the business, using capitalmore efficiently.

Global one-stop solutions - APC provides convenient worldwide access to highly differentiated end-to-end power protection and management solutions for desktops through to the enterprise. Visit www.apcc.com for more details.

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APC Smart-UPS® Series

APC Symmetra® Power Array™

Innovative Products for Service Providers

APC Matrix-UPS™APC PowerStack™

APC Silcon™ Series

Matrix-UPS offers advanced, modular powerprotection for datacenters, multiple servers,midrange systems and telcom equipmentwith its innovative, modular design.

PowerStack is optimized power protection for racked/stacked internetworking equip-ment and thin servers. PowerStack takes up only 1U of rack space to protect internet-working equipment in racks where space is at a premium. Use in conjunction with APC MasterSwitch to provide remote rebootcapabilities.

Silcon Series On-line power protection formultiple servers, mainframe and business-critical applications, offering thehighest efficiency and therefore the lowestoperating cost. Silcon units integrate seam-lessly with generators.

The Smart-UPS series delivers performancepower protection management and diagnos-tics for advanced networks. They’re perfectfor fileservers, minicomputers, internetwork-ing equipment, telecommunications systemand other mission-critical applications.

Symmetra Power Array provides redundantpower protection with scalability, and man-ageability for multiple servers and businesscritical applications. It does for power protec-tion what RAID did for data storage.

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A full complement of monitoring and control systems

The Environmental Monitoring Card willremotely monitor temperature, humidity andother environmental conditions viaPowerChute plus, Out-of-band ManagementCard, web/SNMP Management Card, SNMPagents or PowerView.

Environmental Monitoring Card APC Web/SNMP Card

APC MasterSwitch®APC NetShelter®

MasterSwitch is an intelligent power distribu-tion unit that provides complete control ofyour network’s power via Web and SNMPmanagement. It’s perfect for the SP industrysince it provides high manageability, remoteaccess, and the ability to generate revenue.

NetShelter offers a premium solution for asecure, managed network environment.Racks and accessories keep your businessorganised and the more organised your data-center is, the higher your earning potential.

The Web/SNMP Card gives you the ability toremotely manage equipment, making it easi-er for the customer and the facility to seewhat’s happening in the cabinet without having to be on-site. APC is also working ona soon-to-be-released software plug-in whichallows customers to initiate an OS shutdownover the network.

APC Redundant Switch®

Redundant Switch offers your redundancy at the rack or user level for the highest levelof reliability. It can pick up the alternatesource of power smartly and seamlessly andis ideal for highly critical ISP, ASP and Web applications.

APC Out-of-band Management Card

The Out-of-band Management Card remotelymanages your SmartSlot equipped APC UPS.The Card provides access to detailed UPSinformation, paging upon power events andremote safe reboot of attached equipment viauser-supplied modem. Users have the abilityto communicate with the UPS even duringpower outages or when the server is down.The Out-of-band Management Card also putsyou in control of the power environment atremote sites via serial or modem link.

©2000. All rights reserved. All APC trademarks are property of American Power Conversion. Other trademarks are property of their respective owners. Specifications are subject to change without notice. PART# 996-1981C

APC’s qualitysystem is certified byISO 9002 standards

Of the many cogs and wheels that help runyour business or enterprise, power is one ofthe most critical. Designing and implementinga fail-safe power management solution is aprecise and crucial task. Missing or brokenpieces can result in excessive downtime.

APC Products are designed to pro-activelyidentify and correct power problems beforedowntime occurs. APC’s Global ServicesGroup helps by supplementing your power pro-tection solution with comprehensive, end-to-end service and support.

APC Power Quality Engineers are available anytime of the day or night, seven days a week,365 days a year, wherever you do business.

As System Architects, we serve your partnersin site planning and design to ensure you havethe power protection your enterprise needs.APC Global Architect Services deliver:

• A road map for implementing a power protection strategy that works.

• Quality solutions tailored to meet your requirements.

• Cost-effective services that focus entirely on power quality.

• Proper installation, proactive maintenance and cost-saving analysis.

Our APC Power Quality Engineers andProfessional Services personnel guaranteecomplete satisfaction with any APC service, oryour money back. When it comes to powermanagement, you deserve the LegendaryReliability™ and peace of mind that only APCGlobal Services can provide.

APC Global Services (AGS)

APC Service Solutions includethe following Programs*:

Start-Up Service

Quick Start Package

On-Site Support Service

Power Plan Extended Warranty

Preventive Maintenance Visit

Essential Power Reliability Package

Annual Maintenance Program

Visit www.apcc.com and click on“Services” for additional information about APC Global Service Solutions.

APC Asia Pacific

APC AustraliaLevel 27, Northpoint100 Miller Street North Sydney, NSW 2060AustraliaPh: +61-2-9955-9366Fax: +61-2-9955-2844

APC North America

Corporate Headquarters132 Fairgrounds RoadWest Kingston, RI 02892Ph: 888-289-2722, ext. 7000Fax: 401-789-3710E-mail: apcinfo@apcc.comPowerFax: 800-347-FAXX

APC Latin America

APC Latin America Headquarters132 Fairgrounds RoadWest Kingston, RI 02892Ph: 401-789-5735Fax: 401-788-2716Web: http://www.apcc.comE-mail: apcinlam@apcc.com

APC Europe

APC European HeadquartersAPC IrelandBallybrit Business ParkGalway, IrelandPh: (+35)391 702000Fax: (+35)391 756909

* Please refer to APC Global Services Brochure