automate and streamline your mobile management · 2017-09-22 · • ensures all tickets are logged...

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Automation of complex tasks: Mobile Manager automates hundreds of complex management processes so that administrators and service desks can manage mobility with ease. Cost optimization: Mobile Manager features real-time expense management, coupled with vendor remediation services, ensuring service provider costs are optimized and overages/international roaming is minimized to the greatest extent possible. Greater visibility into telecom spend: Each of the Mobile Manager applications combines a set of methodologies, processes, architectures and technology that translate various telecom-related inputs into meaningful and useful information. This data can be used to enable more effective, strategic, tactical and operational decision making. Unlimited flexibility: Mobile Manager is designed to meet the telecom management needs of today as well as tomorrow. Clients can select any or all of the applications in order to meet their unique telecom issues, whether it’s cost reduction, BYOD, mobile security management, or centralization and self-service for ordering. Seamless integration with third-party applications: Mobile Manager integrates seamlessly with third- party applications like SAP Afaria, AirWatch and ITSM platforms like Remedy and ServiceNow. It also integrates with the leading global mobility services outsourcers. Automate and Streamline your mobile management Built from the ground up as a modular yet integrated business process management solution, SMP Mobile Manager is a suite of cloud-based applications that automate and streamline mobile management. The Mobile Manager platform combines diverse telecom data and orchestrates hundreds of tasks required to efficiently manage mobile users, devices, services, expenses, and applications. Through this integrated technology platform, business clients get a “single pane of glass” view of their entire mobile environment. HOW MOBILE MANAGER WORKS:

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Page 1: Automate and Streamline your mobile management · 2017-09-22 · • Ensures all tickets are logged and handled within SLA. • Flexible service plans ensure right service at best

• Automation of complex tasks: Mobile Manager automates hundreds of complex management processes so that administrators and service desks can manage mobility with ease.

• Cost optimization: Mobile Manager features real-time expense management, coupled with vendor remediation services, ensuring service provider costs are optimized and overages/international roaming is minimized to the greatest extent possible.

• Greater visibility into telecom spend: Each of the Mobile Manager applications combines a set of methodologies, processes, architectures and technology that translate various telecom-related inputs into meaningful and useful information. This data can be used to enable more

effective, strategic, tactical and operational decision making.

• Unlimited flexibility: Mobile Manager is designed to meet the telecom management needs of today as well as tomorrow. Clients can select any or all of the applications in order to meet their unique telecom issues, whether it’s cost reduction, BYOD, mobile security management, or centralization and self-service for ordering.

• Seamless integration with third-party applications: Mobile Manager integrates seamlessly with third-party applications like SAP Afaria, AirWatch and ITSM platforms like Remedy and ServiceNow. It also integrates with the leading global mobility services outsourcers.

Automate and Streamline your mobile management

Built from the ground up as a modular yet integrated business process management solution, SMP Mobile Manager is a suite of cloud-based applications that automate and streamline mobile management.

The Mobile Manager platform combines diverse telecom data and orchestrates hundreds of tasks required to efficiently manage mobile users, devices, services, expenses, and applications. Through this integrated technology platform, business clients get a “single pane of glass” view of their entire mobile environment.

HOW MOBILE MANAGER WORKS:

Page 2: Automate and Streamline your mobile management · 2017-09-22 · • Ensures all tickets are logged and handled within SLA. • Flexible service plans ensure right service at best

• Maintains consolidated and detailed inventory of all corporate owned wireless devices, services, costs, MDM profiles and more.

• Assigns and maintains an accurate record of the wireless devices to employee, department and cost center.

• Optimizes and manages a right-sized inventory.

• Organize telecom contracts in a central location.

• Ensure all services and accounts remain under a negotiated contract.

• Search association between service type and contract document.

• Track commitment levels with vendors.

• Optimizes the accounts payable (AP) process.

• Automates allocation of wireless cost to individuals, departments and cost centers.

• Reduces manual, paper-based invoice processes.

• Provides visibility of wireless spend to individuals and managers to enforce usage.

• Eliminates late charges through on time payments.

• Provides approved device catalog to end user community.

• Ensures all devices are ordered according to corporate policy.

• Automates wireless procurement approval requests.

• Ensures speedy delivery of new devices.

• Enables self-service device activation.

• Ensures all tickets are logged and handled within SLA.

• Flexible service plans ensure right service at best price.

• Provides user guides and self-help collateral to educate the users on Mobile Manager, procurement process, company policies and FAQs.

• Track status and nature of all tickets flowing through the Service Manager

• Reduces wireless expense in a highly dynamic environment (increased users / usage).

• Ensures company has access to best-in-class rate plans and services.

• Automatic implementation of plan changes and tracking of carrier changes and savings.

• Prevents costly international roaming and data overage with real time alerts and change recommendations.

Mobile Manager features several distinct applications to address a diverse set of business initiatives that can be deployed as your needs change. You can deploy any combination of

applications or the complete Mobile Management solutions.

ROCHESTER, NY1020 John StreetW. Henrietta, NY 14586585.475.0670800.934.4790Fax: 585.475.0909

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BURLINGTON, VT47 Maple Street, Suite 202Burlington, VT 05401800.934.4790Fax: 585.475.0909

ALBANYP: 518.435.0800F: 518.435.0808

ROCHESTERP: 585.475.0670F: 585.475.0909

BURLINGTONP: 800.934.4790 F: 585.475.0909

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visit us at smp-corp.com, or call 800.934.4790.

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