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AUSTRALIAN COLLEGE OF THE PROFESSIONS RTO Code: 41201 CRICOS Code: 03608K

Pre-Arrival

Guide ────

For queries please email us at

info@professions.edu. au

────

calls us on

1300 050 226

────

visit our website www.professions.e

du. au/

ADDRESS:

AUSTRALIAN COLLEGE OF THE PROFESSIONS Ground Floor, 28-36 Foveaux Street, Surry Hills, NSW, 2010

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Welcome to the Australian College of the Professions.

We are an Australian vocational college registered with the Australian Skills Quality Authority and our qualifications are recognized under Australian Qualification Framework throughout Australia. Our mission at ACP is to provide outstanding education and develop students of high academic caliber, intellectual curiosity, and strong moral character. We are proud to be preparing dynamic leaders of tomorrow, people who will make significant positive contributions in the relevant industry. At ACP, we offer a broad range of courses to suit students’ need of today. Our curriculum and classes have continued to incorporate new advances and developments in the industry. We continue to play an essential role in educating students for a meaningful career resulting from relevant studies. This is backed by a highly qualified and outstanding experienced team of teacher and instructor. With a strong commitment to teaching and learning coupled with an advanced curriculum and modern techniques, our faculty works hard to ensure excellent education delivery and outcome. We hope that by navigating through our website, you will gain insight into exciting education opportunities we offer to our students. I am delighted to invite and welcome you to become a part of the ACP family. If you have any queries or question, please contact me or a member of our dedicated team. We are interested in your future and looking forward to hearing from you. Warm regards, Vinod Kumar, PhD, CEO

Message from the Director

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Our college is located at Surry Hills, a very convenient and accessible distance from the central station. It is just 3 minute’s walk from the central station for exact planning of the trip to the college from your place or location use apps like TripView, Google Maps, TripGo and Opal Travel.

College Address: Australian College of the Professions, Ground Floor, Foveaux Street, Surry Hills, NSW, 2010

College Location

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9:30 am – 10:00 am Welcome

10:00 am - 10:30 am Meet Administration Staff

10:30 am - 11:30 am Student Welfare Support and Information on Australian Culture & Accommodation, Overseas Health Cover (OSHC) & Safety and Equity Session This session will cover counseling and support services offered to students on campus and an awareness of the Australian culture. It includes information on legal issues involved in renting, entry costs, Tenancy Agreement, shared accommodation, a condition report. It also includes information on health cover, how to make a claim and insurance details. Students are given information on how to keep themselves safe in the new country and are given emergency contact details for their reference.

11:30 am – 12:00pm Registration

12:00 pm – 12:30pm Faculty Presentation

The Academic staff will introduce themselves to the students and provide an overview of the qualification and its details.

12:30 pm – 01:00 pm Discussion / Q&A 01:00 pm – 01:30 pm Student Identity Card 01:30 pm – 02:00 pm Campus Tour

Please note that some of the sessions noted in the above orientation program may change depending on the needs of the students and the availability of the speakers. If you are unable to attend the Orientation Program due to unavoidable circumstances, please contact info@professions.edu.au

Things to do in orientation:

• Contact the reception for student ID card

• Ask for course guide and time table

• Ask for student assistant services, accommodation details, student learning assistance, legal, emergency and health services, facilities and resources

• Create USI number

Orientation Day Schedule

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A USI is a randomly generated reference number made up of ten numbers and/or letters. It is free and you can create your USI online anytime. Once you have a USI, it remains with you for life. From 1 January 2015, all students studying a VET course, including international students, enrolled in a Certificate, Diploma, or Advanced Diploma course require a USI.

How to apply USI?

Steps to apply USI:

You can create your own USI through the following links; https://www.usi.gov.au/students/how-do-i-create-usi https://www.usi.gov.au/students/create-your-usi

If you prefer, we can apply for a USI on your behalf. For us to apply on your behalf, we will need a signed consent letter from you. Our administration team will send you the required form.

Unique Student Identifier (USI)

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We are delighted you have chosen to continue your studies at Australian College of the Professionals. Before you leave home, there are several important arrangements you need to make and things you need to plan for and understand. Some of these things are included in this booklet. You might like to use it as a checklist of things to do before you arrive in Australia.

If you follow these guidelines before you arrive in Australia, it will make your journey to Australia as smooth as possible and help you to settle into the country quickly.

Some of the pre-arrival requirements include: Planning Your Departure Plan your departure at least a two week prior to the commencement of orientation day. This gives you ample time to look for accommodation, open bank account, look for a part-time job and get familiarised with the place. Prepare and arrange all the list of things that are required to carry with you to Australia.

Packing Your Luggage It is ideal to pack your luggage on your own because it might be useful if you are questioned at the checkpoint. Pack all your important documents and valuable items in cabin bag or the bag that you carry with you. Do not include any liquids more than the permissible amounts mentioned by the air service providers.

Pack at least three complete pairs of dresses and essentials in cabin bag just in case to survive if there is baggage missing. A detailed checklist is provided in this booklet on what to bring with you to Australia and things to avoid. Please refer to the list while packing your luggage. Check for the permitted weight that you are allowed to bring with your air ticket provider.

Baggage Allowance Baggage allowance depends on the class of flying which is a premium economy, business or first class. We recommend that you check your airline’s website for details. In general, economy-class passengers can check in one piece of luggage up to 30kg in weight. They can also have one carry-on piece up to 7kg, plus a handbag or laptop case.

Excess Luggage You can use several other parcel services if you have excess luggage. It would be ideal to get your excess baggage shipped once you arrive and settle in Australia. It is wise to pack only essentials while planning your first visit. Arrange all the documentation like job experience certificates and transcripts before planning to book a ticket.

Pre - Arrival Requirements

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Compare different websites for cheaper airfares while booking the ticket. Arrange for an airport pick-up by calling airport pickup services from the college or you can arrange your own pick-up if any of your family or friends are already residing in Australia. For cheap flight details, you can visit https://www.cheapflights.com.au.

Bring Money to Australia? It is advisable not to carry more cash while traveling and to bring your own currency which is equivalent to $2000AUD. You can exchange your currency at airport money exchange centers. It is ideal to keep your money in your accounts and later you can transfer it to your Australian accounts.

Arrange for Financials Sydney is one of the worlds expensive cities concerning the cost of living. It is advisable to travel with sufficient funds in your account while moving to Sydney.

Bringing Your Family Most student visas allow you to bring your family members to Australia as your dependents (check your circumstances with the Department of Immigration and Border Protection See: Arranging Visas). Family members include your spouse, and you and your spouse's dependent children. Before bringing your spouse or children to Australia, you will have to prove that you can support them financially.

Advice for those considering bringing their family members Rather than bringing your family together with you to Australia, some students may find it useful to arrive first, settle into studies, find appropriate accommodation, adjust to living in Australia and then arrange for their family to join them.

Child Care: Many schools offer before- and after-school care programs (usually 7:30 am- 8:45 am and 3:30pm- 6:00pm).

Schools: If you would like to bring your children to Australia with you, you must be aware of the following schooling issues:

It is an immigration policy that school-age dependents of international students undertake

formal schooling while they are in Australia Children can enroll in Kindergarten (first year of school) if they turn five before 31 July – NSW

[check the starting age for your state] You will need to provisionally enroll your child in a school before you leave your home

country and you will generally have to pay the school fees one semester in advance. The school will issue an electronic Confirmation of Enrolment Form (eCoE) stating the program and its duration so that you can obtain the appropriate visa for your child.

You will be responsible for school fees and other costs including school uniforms, books, excursions, and stationery

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Once you have confirmed where you will be studying, you can look for accommodation that suits your needs and budget. Some tips when searching for housing include:

• The costs will vary depending on your chosen state, city, and type of accommodation. • Always confirm the total cost and any other expenses you may be required to pay, such as a bond and

utility fees. • Consider how far it is from your campus and whether it is easily accessible by public transport, such as

bus or train. • Find out what shopping centers, hospitals and emergency service facilities, and other amenities are

nearby. Short-term accommodation

Short-term accommodation options you might want to consider when you first arrive in Australia include: Hostels and discounted rates on hotels Rental You can rent or 'lease' a property by yourself or with friends. This can be done through a real estate agent or privately. When renting a property, you will need to pay a security deposit or 'bond' (which is usually four weeks rent), as well as rent in advance (also usually four weeks). For more information, please visit - https://www.fairtrading.nsw.gov.au/housing-and-property/renting Homestay With homestay, you will live with a family in their home. Different types of accommodation are:

• House

• Granny flat

• Studio apartments

• Shared accommodation

• Student accommodation

• Flat

Different types of websites you can look for accommodation are: • www.realestate.com.au/rent

• www.easyroommate.com.au

• www.flatmates.com.au

• www.gumtree.com.au

Accommodation

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Living costs in Australia:

Knowing the average living costs in Australia is an integral part of your financial preparation. The costs below are an approximate guide only. Students should be aware that these costs can vary depending on your study location in Australia. Accommodation

Hostels and Guesthouses - $90 to $150 per week Shared Rental - $85 to $215 per week Homestay - $235 to $325 per week Rental - $165 to $440 per week

Other living expenses:

Groceries and eating out - $80 to $280 per week Gas, electricity - $35 to $140 per week Phone and Internet - $20 to $55 per week Public transport - $15 to $55 per week Car (after purchase) - $150 to $260 per week Entertainment - $80 to $150 per week

Minimum cost of living The Department of Home Affairs (https://www.homeaffairs.gov.au/) has financial requirements you must meet in order to receive a student visa for Australia. From 1st February 2018, the 12-month living cost is:

• You - $20,290 • Partner or spouse - $7,100 • Child - $3,040

All costs are per year in Australian dollars.

For more information on cost of living expenses visit https://www.industry.nsw.gov.au/live-and-work-in- nsw/lifestyle/quality-of-life/NSW-cost-of-living https://www.studyinaustralia.gov.au/english/live-in-australia/living-costs

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Important Documents:

Passport

Copy of Visa

Educational Certificates both print and soft copies

Training Certificates

Previous overseas job experience letters

Funding Documents

COE from the College / University

Loan Documents

Overseas Drivers Licence

Any other photo ID’s

OSHC Documents

Any supporting documents

Passport size photographs

Computer Equipment:

Laptop

Memory Stick

Hard Drives

CD Drives

Power Bank

Converters

First Aid Kit:

Band-Aids

Pain killers

Cold and flu remedies

Antiseptic creams and wipes

Essential medication

Checklist for Student Essentials:

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Stationery:

Pens

Books

Paper clips

Sticky notes

Stapler

Glue and Sellotape

Pencils and markers

File holders

Clothing:

Sydney has a warmer climate. Average temperatures top 30 °C (86 °F) during summer and 15 °C (59 °F) in winter. Plan and bring your clothes to suit both weather conditions. Below is the list of general clothing:

Jumpers and sweat shirts

Thermals

Jackets

Formal or business cloths for college presentations and interviews

Shoes

Summer wear

Miscellaneous:

Favourite books

Bed sheets

Towels

Any medicated creams or soaps or products

Cosmetic products

Eye Shades

Wrist watches

Baby and children essentials: (only for students who are flying along with their children)

Baby food

Children school transcripts

Baby or children medicines

Baby essentials like pacifiers, milk bottles, bibs, etc

Children clothing

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Prohibited or restricted items:

There are a few items that are strictly forbidden from bringing into Australia. When traveling to Australia, you will be provided with an Incoming Passenger Card by the crew on your aircraft. This is a legal document. You must mark YES on your card to declare if you are carrying specific food, plant material or animal items. Restricted items include:

Food

Milk and milk products

Meat and meat products

Tobacco

Drugs

Batteries

Flammables or explosives

Seeds and live plants

Wooden items

Fur, leather and other animal residues

Animal horns, teeth and bones

Fruits and vegetables

Pets

Some products from above list are permitted based on some conditions. For more information and allowing condition visit https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in and http://www.agriculture.gov.au/travelling/bringing-mailing-goods.

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Arriving in Australia

Declare any food items or other items in the Incoming Passenger Card provided in the aircraft. Follow the arrow marks pointing towards baggage claim. Questions that might be asked by the immigration and border protection officers at the checkpoint:

What is your purpose of the visit? What course have you enrolled in?

Please do not panic but answer to these simple questions.

Collect all your bags from the baggage claim area and report to airport authorities if you miss any of your bags. They will ask for your address and contact details in Australia, and missing bags will be delivered to you within a week.

Quarantine and border protection:

Australian Customs and Border Protection Services carefully controls what people traveling to Australia bring into the country. If you declare “YES” in the incoming passenger card for any food items or other options, then you are asked to pass through the red channel where the border protection officers check your luggage. They might even ask you a couple of questions regarding the items. Upon examining your bags if they find items which are contaminated or dangerous, then those items will be disposed. Only then you will be allowed to proceed towards the exit.

Please declare all the items as sniffer dogs and border protection officers patrol. Any undeclared items will be questioned and can be fined up to $340 AUD. For other illegal drugs and tobacco products, there will be criminal prosecution with fines of $66,000 (AUD) and up to 10 years imprisonment.

For more information visit https://www.australia.gov.au/information-and-services/passports-and-travel/customs- and-quarantine

Up on Arrival:

Currency Exchange:

It’s always a good idea to have some Australian cash with you when you arrive. You can also exchange currency at the airport. There are several ANZ banks and foreign exchange desks in Sydney’s International Airport’s arrival hall and departure areas.

Post- Arrival Information

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Transport from Sydney Airport:

Upon arrival to Australia contact your friend or contact airport pick-up service. If you have the address, you can get taxies or shuttle buses to the city from the airport.

From the airport you may choose to proceed by train, taxi or airport shuttle bus.

• Taxi charges $35 – $40 from the airport to the city • Train charges $15 - $25 from the airport to any station in the city

For more information on the transport facilities at the Sydney Airport visit http://www.sydneyairport.com.au/ Settle into temporary accommodation and contact your parents or family in your home country and inform them about your safe arrival and whereabouts.

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Your visa will come with certain conditions.

Some of these conditions are: Completing your course in the timeframe listed on your confirmation of enrolment (CoE)

Having overseas student health cover (OSHC) for the whole time, you're in Australia

Students are not allowed to transfer to a different university within the first six months of your

time here

Not exceeding allowable work hours

Students always as to maintain a valid CoE

Notifying college about current address

Maintaining school arrangements for school-aged children if you bring your children with you to Australia.

There may be other conditions, depending on what type of visa you have. You'll need to check your conditions and make sure you meet them at all times so that your visa stays valid while you're in Australia.

Find out more about visa conditions on the Department of Home Affairs website - https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/see-your-visa-conditions?product=500

For more information about student rights and responsibilities visit http://www.ombudsman.gov.au/

Student visa conditions

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Students can work on a student visa on certain conditions:

Students are not allowed to work full time as per the Australian law Students can work up to 40 hours fortnight legally unless it’s a semester / term break If a student breach's the above condition, it may lead to cancellation of their visa. Students are required provide TFN and bank details to their employer. In Australia, employers must also do all they can to make sure your job does not put you at risk of

injury or illness. This law is called work health and safety (WHS) or occupational health and safety (OHS)

Partner Work Rights:

A partner can work full time or unlimited hours of work if the student is enrolled in a Master’s degree or any higher degree with research work. Partners who are accompanying diploma students have the same work restrictions as students. They are legally allowed to work 20 hours per week. If they work more than the permitted hours, then it’s a breach of visa condition and can be deported from the country.

Students can look for further information about the work rights:

immi.homeaffairs.gov.au www.fairwork.gov.au

Working on Student Visa

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Medical services are quite expensive in Australia. This OSHC will help to cover and minimize your medical expenses.

All overseas students are required to have Overseas Student Health Cover (OSHC). This provides health insurance for international students and their dependents during their stay in Australia. Premiums will apply according to the length of the visa.

Overseas Student Health Cover fee is listed on your Letter of Offer and is based on the full duration of your student visa.

Importance of OSHC

The Australian Government requires all international students to maintain OSHC as a compulsory condition of their student visa for the entire time that you are studying in Australia.

If you fail to maintain your OSHC, the Australian Government requires you to back pay any lapsed periods of the cover. You will not be able to claim for any treatment received during this backdated period.

Failure to maintain your cover could, therefore, result in you paying thousands of dollars in medical expenses.

Billing Procedure:

All students will be provided with OSHC card Students can use this at the time of consulting their GP Contact your OSHC provider for the list of medical centres that are covered Students may choose to pay the bill at the hospital and claim the bill later by visiting the OSHC

provider website

For further information, visit www.medibank.com.au/overseas-health-insurance/oshc.

Different OSHC providers:

The following private health insurers provide OSHC products and policies for overseas students:

Peoplecare Health Limited (Allianz Global Assistance offers OSHC products and policies under an arrangement with Peoplecare)

BUPA Australia Medibank Private Limited Australian Health Management (ahm health insurance is a business of Medibank Private Limited) nib Health Funds Limited

To best quote and OSHC providers visit oshcaustralia.com.au/en and www.canstar.com.au/health- insurance/overseas-student-health-cover

Overseas Student Health Cover (OSHC)

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Hospitals

Canterbury Hospital 575 Canterbury Road, Campsie, NSW 2194 Ph: (02) 9787 0000 Website: www.slhd.nsw.gov.au/canterbury/

St George Private Hospital & Medical Centre 1 South St, Kogarah, NSW 2217 Ph: (02) 9598 5555 Website: www.stgeorgeprivate.com.au

Alwyn Rehabilitation Hospital 1 Emu Street, Strathfield, NSW 2135 Ph: (02) 9747 5333 website: https://alwyn.com.au

Royal Alexandra Hospital for Children Corner Hawkesbury Road and Hainsworth Street, Westmead, NSW 2145 Ph: (02) 9845 0000 Website: www.schn.health.nsw.gov.au

Wesley Private Hospital 91 Milton Street, Ashfield, NSW 2131 Ph: 1300 924 522 Website: www.wesleymission.org.au

Sydney Children’s Hospital Foundation 19 Eurimbla Ave, Randwick, NSW 2031 Ph: (02) 9382 1188 Website: https://www.schf.org.au

Balmain Hospital 29 Booth St, Balmain, NSW 2041 Ph: (02) 9395 2111 Website: www.slhd.nsw.gov.au/Balmain/

Hunters Hill Private Hospital 9 Mount St, Hunters Hill, NSW 2110 Ph: (02) 8876 9300 Website: www.huntershillprivate.com.au

Strathfield Private Hospital 3 Everton Rd, Strathfield, NSW 2135 Ph: (02) 9745 7444 Website: www.strathfieldprivate.com.au

Medical Facilities in Sydney

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Medical Centres:

George Street Medical Centre 308 George Street, Sydney, NSW 2000 (02) 9231 3211

Chinatown Medical Centre Lv 1/768 George St, Haymarket, NSW 2000

(02) 9212 0228

Sydney Airport Medical Level 3, Sydney International Airport, Airport Drive, Mascot, NSW 2020, (02) 9667 4355

Inner West Spinal & Sports Injury Centre Shop 86/24 Buchanan St, Balmain, NSW 2041 (02) 8065 5896

Marriage & Relationship Counselling Sydney 418/185 Elizabeth Street, Sydney, NSW 2000 (02) 8205 0566

Allcare Laser Dental & Cosmetic Centre Suite 4, 118-120 Longueville Rd, Lane Cove, NSW, 2066 (02) 9420 5577

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Pharmacies: Surry Hills MediAdvice Pharmacy 608 Crown St, Surry Hills NSW 2010 (02) 9319 7547

Chemist Warehouse Darlinghurst 17/175 Riley St, Darlinghurst NSW 2010 (02) 9268 0543

Chifley Plaza Pharmacy Shop 29, Level 1 Chifley, 2 Chifley Square, Sydney, NSW 2000 (02) 9232 3126

Newton’s Pharmacy 32/119-123 York Street, NSW 2000 (02) 9267 7889

Railway Square Pharmacy 2/827-837 George St, Haymarket, NSW 2000 (02) 9212 3513

Pulse Pharmacy Bondi Junction, NSW 2022 1300 178 573

Centennial Plaza Pharmacy 300 Elizabeth St, Sydney, NSW 2000 (02) 9281 9331

Alderson’s Pharmacy 496 Princes Hwy, Rockdale, NSW 2216 (02) 9567 2632

Xtreme Chemist Superstore Burwood 69 Burwood Rd, Burwood, NSW 2134 (02) 9747 2879

Soul Pattinson Chemist 42-44 Lackey St, Summer Hill, NSW 2130 (02) 9567 3404

Chemist Warehouse Campsie 265 Beamish St, Campsie, NSW 2194 (02) 9787 5077

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You’re going to love living in Australia, but moving to a foreign country means adapting to different laws, cultures, and ways of doing things. We’re here to help.

Food in Australia:

You’ll be able to find cuisines from all over the world in Australia, including Asian, Mexican, Italian, Thai, Lebanese, Indian, Srilankan and Nepal. You will also find Indian, Srilanka and Chinese supermarkets selling traditional ingredients and groceries. You will find all types of herbs and spices in different markets and grocery stores.

For more information on markets visit https://www.sydneymarkets.com.au

Weather:

Sydney is mostly warm to hot and dry and can be cold between May and September. You'll need light clothes for summer and will need to look after yourself on hot days by drinking plenty of water, wearing SPF50+ sunscreen and a hat. In winter you'll need a warm coat.

You can find out more information on Australia's climate, including weather forecasts, from the Bureau of Meteorology

Religion in Australia:

Australia is home to many different religions and we have churches, mosques, and spiritual centers in cities and towns all over the Sydney.

Wildlife:

You’ll have plenty of opportunities to see our unique wildlife while you’re here – whether it’s a visit to a zoo or sanctuary or time spent exploring our vast wilderness. If you do see animals in the wild, it’s imperative not to touch or approach them.

Dangerous animals:

Some snakes and spiders are venomous which means they could make you sick if you’re bitten. They mostly live in bushland, but you might occasionally see a spider in a house or outdoors. Make sure you wear protective footwear if you go bushwalking and stick to designated walking tracks.

About Australia

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Follow these guidelines mentioned in this pre-arrival kit before, and after you arrive in Australia, it will make your journey to Australia as smooth as possible and help you to settle down quickly and blend in its culture quickly.

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Information required on

Source

Contact details

ACP Emergency Contacts

Vinod Kumar, CEO

Emergency – Police / Fire / Ambulance

NSW State Emergency Services

http://www.ses.nsw.gov.au Dial ‘000’ in case of emergency.

Standards for RTOs 2015 / National Code / ESOS Act

ASQA

http://www.asqa.gov.au/ http://www.legislation.nsw.gov.au Postal address GPO Box 9928, Melbourne, VIC, 3001 1300 701 801

Permission To Work Student Visa Conditions Applying For Other Visas

Department Of Home Affairs

https://www.homeaffairs.gov.au/ General Inquiries: 131 881

Tax File Number (TFN) Australian Taxation Office

(ATO)

http://www.ato.gov.au/

Overseas Health Cover (OSHC)

Medibank

http://www.medibank.com.au/client/st

aticpages/oshchome.aspx General Enquiries: 134 148 within Australia / +613 9862 1095 International /

Dispute resolution Mediation Services

Resolution Institute

Resolution Institute Level 1 and 2, 13-15 Bridge Street Sydney, NSW, 2000 Telephone: (+61 2) 9251 3366 Fax: (+61 2) 9251 3733 Freecall: 1800 651 650 https://www.resolution.institute/

Overseas Students Ombudsman

Ombudsman

Ombudsman NSW http://www.ombo.nsw.gov.au/ Ph : 02 9286 1000 Email : nswombo@ombo.nsw.gov.au

Important Contact Information for Students

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Information On Renting Real Estate Agents

NSW Office Of Fair Trading Domain

www.domain.com.au https://www.fairtrading.nsw.gov.au/ho using-and-property/renting

Employment Writing Applications & Resumes

Seek Career One

www.seek.com.au https://www.careerone.com.au/

Transport

City Rail Sydney Buses Ferries

https://transportnsw.info/ TripView Opal Travel

Information On Location/ Street Maps

Where Is

https://www.whereis.com/

General Information

Yellow Pages

http://www.yellowpages.com.au/

Taxi Information

13CABS Premier Cabs

http://sydney.13cabs.com.au/ 13 22 27 / 13CABS

Driving license / Vehicle Registration

Roads and Maritime Services (RMS)

http://www.rms.nsw.gov.au/

Professional Counselling Services

Family & Community Services

Counsellors & Psychotherapists Association of NSW

Child Protection Helpline: 132 111 Domestic Violence Line: 1800 656

463 https://www.facs.nsw.gov.au/families http://www.capansw.org.au/ Tel: 02 9235 1500

Disability Services

Wesley Mission National Disability Services, NSW

Wesley Mission http://www.wesleymission.org.au/ Ph: (02) 9263 5555 / Fax: (02) 9264 4681 National Disability Services, NSW http://www.nds.org.au/?s=NSW&mon th=04&year=2011 Phone: 02 6283 3200 / Fax: 02 6281 3488

Legal Services

Legal Aid

Legal Aid Phone: 1300 888 529 https://www.legalaid.nsw.gov.au/

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Bullying

Human Rights and Equal Opportunity Commission (HREOC),

Human Rights and Equal Opportunity Commission (HREOC), Level 3, 175 Pitt Street Sydney. NSW 2000 Phone: (02) 9284 9600 National Information Service: 1300 656 419 Fax: (02) 9284 9611 http://www.humanrights.gov.au/

Occupational Health And Safety

Work Cover, NSW Occupational Health And Safety

Occupational Health and safety https://www.business.gov.au/info/run/ workplace-health-and-safety/whs-oh- and-s-acts-regulations-and-codes-of- practice WORK COVER , NSW Work Cover Assistance Service http://www.workcover.nsw.gov.au/ Phone: 13 10 50

Family Assistance & Child Assistance

Relationship Australia

Relationship Australia http://www.relationships.com.au/ Ph: 1300 364 277

Pregnancy Help

Pregnancy Help Australia

Pregnancy Help Australia http://www.pregnancysupport.com.au / 1300 792 798

Domestic Violence

Domestic Violence Line NSW Women’s Refuge Resource Centre

Domestic Violence Line 24hr telephone support and referral. Ph. 1800 656 463 or TTY: 1800 671 442 https://www.facs.nsw.gov.au/domesti c-violence/helpline

Drug And Alcohol

Centre for Drug and Alcohol NSW Health

Centre for Drug and Alcohol, NSW Health 73 Miller Street, North Sydney NSW 2060 Ph: 02 9391 9000 http://www.health.nsw.gov.au/menta lhealth/Pages/default.aspx

Gambling Helpline

Gamblers Anonymous

Gambling Helpline Ph: 1800 858 858

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Mental Health Information

Mental Health Association

NSW Department of Health 73 Miller Street, North Sydney NSW 2060 Tel: 02 9391 9000 http://www.health.nsw.gov.au

Postal / Courier

Post Office

http://auspost.com.au/