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© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
AT&T’s WORKPLACE TRANSFORMATION STRATEGIES Connecticut Discovery Forum February, 2013
Angela J. Hundley - CRM
AT&T Corporate Real Estate
February 21, 2013
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
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WORKPLACE 2020
WORKPLACE 2020 was a study that looked at AT&T’s current real estate portfolio in light of emerging trends such as:
• advances in technology
• the changing demographic • profile of the workforce
• increased mobility, and
• globalization
AT&T’s DISTRIBUTED WORKPLACE
A work experience that provides high performance, agile and connected work environments that enable work anywhere
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
Transition Future State
Transform Sale/Lease
Terminations
Dedicated
Shared
@ Home
On the Road
Underutilized Portfolio
Current State
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WORKPLACE TRANSFORMATION – PATH FORWARD
• Optimize the office portfolio • Engage employees • Align with the brand • Mobilize technology • Enable a globalized workforce • Facilitate more knowledge work
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
WORKPLACE SPACE TRANSFORMATION
The Whole Floor is Your Office
Branded Experience
Quiet Space
Touchdown Space
Open Office Space Focus Rooms Social Settings Open Team Areas
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WORKPLACE TRANSFORMATION IMPLEMENTATION LEVELS
Silver experience: • Furniture and offices to new administrative workspace
guidelines per site conditions • Collaborative spaces to current ETech Silver standard,
power at work-surface • New paint, patch and clean or entire replace of
carpet per site conditions • Corporate WiFi in shared spaces, Print360 MFD & vending
Gold experience: • New furniture in collaborative areas reconfigure
existing to new administrative space guidelines • Evolving Tech gold collaboration rooms • New break area with filtered water, sink, coffee,
microwave, fridge, ice maker • Corp ATT WiFi and Wireless signal strength,
Print360 MFD & B&W printer
Platinum Experience • New furniture, ceiling, lighting, carpet and galley
kitchen break area with U’Verse DSL • Evolving Tech Platinum Collaboration Rooms with
telepresence • Platinum level connectivity WiFi3.0 or 133mb
equivalent and guaranteed Wireless signal • Print360 MFD & color printer
Platinum
>=66%
Efficiency Rating
Gold
>=35% & <66%
Efficiency Rating
Silver
>=15% & <35%
Efficiency Rating
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
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WORKPLACE TRANSFORMATION LEVELS OF IMPLEMENTATION
• 18,500 SF • Less than14% EFFICIENCY RATING
TRADITIONAL WORKPLACE
FLOOR PLAN DESIGN
WKST 89
OFF 5
BENCH 0
FOCUS ROOM (1-2) 0
SM MEET (4) 1
MED CONF (12) 3
LG CONF (20) 1
OPEN COLLAB (7) 0
99
SEAT CAPACITY
DEDICATED WORKSPACE 94
SHARED WORKSPACE 0
SHARED TEAM AREAS 60
TOTAL # OF SEATS 154
SUPPORTED FTE:
DEDICATED 94
MOBILE RATIO 0
SHARED TEAM AREAS 60
FTE SUPPORTED* 145-154
SF/SUPPORTED FTE* 112-77
1:1 SHARE RATIO 18,500 SF * Varies based on mobile & share ratio range for low to high peak periods shown
All dedicated example
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WORKPLACE TRANSFORMATION LEVELS OF IMPLEMENTATION
• 18,500 SF • 15-34% EFFICIENCY RATING
SILVER WORKPLACE
FLOOR PLAN DESIGN
WKST 112
OFF 6
BENCH 0
FOCUS ROOM (1-2) 0
SM MEET (4) 1
MED CONF (12) 3
LG CONF (20) 1
OPEN COLLAB (7) 2
125
SEAT CAPACITY
DEDICATED WORKSPACE 94
SHARED WORKSPACE 24
SHARED TEAM AREAS 74
TOTAL # OF SEATS 192
SUPPORTED FTE:
DEDICATED 94
MOBILE RATIO 71
SHARED TEAM AREAS 74
FTE SUPPORTED* 165-200
SF/SUPPORTED FTE* 112-77
20% MOBILE 3:1 SHARE RATIO 18,500 SF * Varies based on mobile & share ratio range for low to high peak periods shown
18% efficiency example
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WORKPLACE TRANSFORMATION LEVELS OF IMPLEMENTATION
• 10,000 SF • 35 - 65% EFFICIENCY RATING
GOLD WORKPLACE
FLOOR PLAN DESIGN
WKST 32
OFF 6
BENCH 20
FOCUS ROOM (1-2) 2
SM MEET (4) 3
MED CONF (12) 2
LG CONF (20) 1
OPEN COLLAB (7) 2
68
SEAT CAPACITY
DEDICATED WORKSPACE 35
SHARED WORKSPACE 23
SHARED TEAM AREAS 72
TOTAL # OF SEATS 130
SUPPORTED FTE:
DEDICATED 39
MOBILE RATIO 96
SHARED TEAM AREAS 72
FTE SUPPORTED* 135-200
SF/SUPPORTED FTE* 74-48
33% MOBILE 5:1 SHARE RATIO 10,000 SF * Varies based on mobile & share ratio range for low to high peak periods shown
42% efficiency example
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
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WORKPLACE TRANSFORMATION LEVELS OF IMPLEMENTATION
• 7,000 SF • 66% + Efficiency Rating
PLATINUM WORKPLACE
FLOOR PLAN DESIGN
WKST 10
OFF 2
BENCH 20
FOCUS ROOM (1-2) 2
SM MEET (4) 3
MED CONF (12) 1
LG CONF (20) 1
OPEN COLLAB (7) 3
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SEAT CAPACITY
DEDICATED WORKSPACE 10
SHARED WORKSPACE 22
SHARED TEAM AREAS 67
TOTAL # OF SEATS 99
SUPPORTED FTE:
DEDICATED 16
MOBILE RATIO 112
SHARED TEAM AREAS 67
FTE SUPPORTED* 128-195
SF/SUPPORTED FTE* 55-36
66% EFFICIENCY RATING 7,000 SF * Varies based on mobile & share ratio range for low to high peak periods shown
68% efficiency example
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Engage your colleagues in environments that foster community
Energize your teams in workplaces that support
innovation
Connect with integrated technology that support in person and virtual collaboration
Inspire with a rich variety of amenities and support
Workplace
Transformation
Experience
Drop In/Hoteling Stations
Shared Meeting Space Hospitality Area
Collaboration Zones
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INDUSTRY ENHANCED WORKPLACE EXPERIENCES … Initiatives
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ENHANCED WORKPLACE EXPERIENCE … Evaluating Options
Amenities
Hospitality
Support
Technology
Self Service Kiosk / Concierge To reserve a room, find someone or learn information about the space
Telepresence Personal and Immersive
Laptop Docking Stations 23” monitor docking station and USB 3.0 docking station
Wireless Charging Built into furniture
Large Format Display
Electronic Whiteboards Large LED display; show, save, & share content
Next Generation Print Print Release and Mobile Print features
Individual Technology Hosted virtual desktop (HVD) (desktop in the cloud; accessible anywhere)
Floor Technology Wi-Fi, LTE, Media wall, U-verse, Portable media:scape, NFC integration
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Technology TECHNOLOGY INTEGRATION … Being Assessed
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AT&T AT THE FOUNDRY PALO ALTO, CA
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AT&T WORK CAFÉ ONE AT&T WAY, BEDMINSTER, NJ
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AT&T WORK CAFÉ One AT&T Way, Bedminster, NJ
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2180 GLENVILLE RD. RICHARDSON, TX
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AT&T TECH CENTER SAN RAMON, CA
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PROJECT PROCESS
Communication
Space Provisioning
Concurrence
Design & Implementation
Leadership Support Project Notification Identify strategic /tactical leads by business unit
Measure utilization using VPN data & Occupancy Indicators Determine mix of shared & dedicated workspaces
Space provisioning concurrence Exceptions via CRE Move & Planning Services Front Door
Determine level of implementation Apply Workplace Design Guidelines
Senior Leadership support is critical to success.
Client participation is required throughout the project process.
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Spreading the Word!
EWS Website: Your Workplace
EWS tSpace Community EWS Communications
• Videos • Insider articles • Project Communication Templates
• Talking Points • User Guides
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies
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WORKPLACE 2020 is for everyone
WORKPLACE 2020 and the strategy to support it are inclusive of all employees at AT&T. Whether in dedicated space, shared space, or working from home or on the road, AT&T’s workplace has options for everyone.