ats service overview v16
TRANSCRIPT
![Page 1: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/1.jpg)
ATS SERVICES OVERVIEWPresented by:Keith Lukes
Wednesday, September 24, 2014
![Page 2: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/2.jpg)
Founded in 1985Caterpillar Venture CapitalMaintenance and Support HeritageGlobal OperationsPrivately HeldOver 3000 Employees GloballySix Sigma and ITIL Methodologies
ATS Overview
![Page 3: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/3.jpg)
PAGE | 3
Peoria, IL – Corporate HeadquartersSchaumburg, IL – IT Services HeadquartersGreenville, SCLivonia, MIMonterrey, MexicoNorthamptonshire, UK
ATS Corporate Offices
![Page 4: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/4.jpg)
OUR
CUST
OM
ERS
![Page 5: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/5.jpg)
05/02/2023 5
![Page 6: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/6.jpg)
WHAT WOULD THE EXPERIENCE BE LIKE
IF WE CALLED YOUR SERVICE DESK ?
![Page 7: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/7.jpg)
TOC
EXPE
RIEN
CE T
IMEL
INE
![Page 8: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/8.jpg)
OUR
IT M
ANAG
EMEN
T ST
RATE
GY
Our highly trained staff, mature business processes and industry leading tools allow us to deliver services that will manage and secure every aspect of your environment from desktop PCs to mobile devices to cloud based applications.
Lower Your IT Costs
Maximize System Uptime
Improve Network and System Performance
Secure and Protect Your Data
Predictable IT Budgeting
Make Informed Business Decisions
Focus on Your Core Business
![Page 9: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/9.jpg)
HOW ARE YOU MANAGING AND DEPLOYING THE
COMPUTERS, MOBILE DEVICES, AND IT
ASSETS USED BY YOUR EMPLOYEES?
![Page 10: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/10.jpg)
ASSE
T LI
FECY
CLE
MAN
AGEM
ENT
![Page 11: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/11.jpg)
HOW ARE YOU MANAGING YOURMOBILE DEVICES
AND APPLICATIONS?
![Page 12: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/12.jpg)
MO
BILE
DEV
ICE
MAN
AGEM
ENT
![Page 13: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/13.jpg)
ARE YOU PROACTIVELY
MONTORING AND MANAGING YOUR
INFRASTRUCTURE?
![Page 14: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/14.jpg)
REM
OTE
SYST
EM P
ERFO
RMAN
CE M
ANAG
EMEN
T
![Page 15: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/15.jpg)
WHAT PROCESSES AND TECHNOLOGIES ARE IN PLACE TO ENSURE YOUR BUSINESS
APPLICATIONS AND DATA ARE AVAILABLE
FOR YOUR USERS AND CUSTOMERS?
![Page 16: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/16.jpg)
+ Offsite Storage and Local Retention
+ Activated Backup Environment in Powered Down Standby State
+ Fully Replicated Systems in Ready State
+ Hosted Applications in a Managed Cloud Environment
+ Full Cloud-Based or Private Infrastructure Hosting and Application Support
BUSI
NESS
CON
TINU
ITY
MAN
AGEM
ENT
![Page 17: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/17.jpg)
IS YOUR IT STAFF EFFECTIVELY
INTERACTING WITH YOUR END-
USERS AND TRACKING ITS
WORK?
![Page 18: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/18.jpg)
THE
SIM
PLER
SID
E O
F CO
MPL
EXIT
Y
![Page 19: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/19.jpg)
05/02/2023 19
![Page 20: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/20.jpg)
![Page 21: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/21.jpg)
SHIF
T LE
FT S
UPPO
RT M
ODE
L
![Page 22: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/22.jpg)
CURR
ENT
POSI
TIO
NING
ASS
ESSM
ENT
![Page 23: ATS Service Overview v16](https://reader037.vdocuments.us/reader037/viewer/2022102917/587353fa1a28ab56378b6ead/html5/thumbnails/23.jpg)