assyst unified communications offerings

© Advanced Software Systems, Inc. www.assyst.net

An Employee Owned Company

A Global Provider of IT Solutions and Services



Advanced Software Systems, Inc.The One Point

SourceMaturity Level 3

ASSYST Capability Brief

Web and Telephony Convergence








Telephony Platform provides multi-channel access

Mobile DevicesWeb/Telephony Convergence

WebTelephony

TelephonyWeb/

Telephony Convergence

Web

–IVR and Voice Servers with VoiceXML/SALT Support

–Embedded Devices with support for Speech Recognition, VXML/SALT

–Application Servers–Web Services

–Speech (MRCP Supported) & Text-to-Speech Servers








IVR Integration

IVR








Application DescriptionProvides connectivity between Avaya IR and Cisco ICM

through Cisco PG.

Customer Quote“Assyst provides good value, has

excellent technical resources, and is very responsive to my needs. I would

recommend Assyst to others. “

Assyst

DIP

IVR

$296B of Managed Assets

Cisco PG

TCP/IP

Self Service

Application

Advanced Software System (“ASSYST”)

Past Performance - Insurance








$31B Sales in 2008.

Application DescriptionProvides self-service access to FDA approved drug related

documents for prescribing physicians. IVR Application with speech grammars identifies key drug related documents. IVR is integrated with Fax Server to fax these documents to physicians

fax machines in real time.

Customer Quote“I had a very good experience with Assyst. They provided prompt and

reliable support. I have no hesitation in recommending their

services to others.”

IVR

FaxServer

FAX API

Assyst

Self-Service

Application

FDA Documents

Past Performance – Pharmaceutical Sector








IVR

SAP ECC6.0

NetWeaver XI SOAP

Custom

Self-Service

Application

$4 Billion Medical Devices Company9 Million Customers, 13 Million Phone Calls, 8 IVR Systems

Descriptions of IVR applications:

• Automated Ordering: provides for telephone based ordering, inventory inquiry, and datasheet requests.

• Customer Service: enables customers to check the status of orders or returns, verify payment terms and receipt, and cancel orders.

• SAP Integration: IVR Integrates with SAP ECC 6.0 for material management, FI and Master data.

Past Performance – Healthcare Sector








Application Description• Provides self-service access to Insurance products in NY City

Metropolitan area.• Insured, Producers and Agents access the Self-Service voice

applications

Assyst

Self-Service

Application

IVR

Largest FAIR Plans Underwriting Entity

IBM Mainframe

MS Communication Server API

Past Performance – Insurance Sector








These servers can be centralized in one location. Note: Only signaling flows through the Front-end server.

PSTN

`

Development and Admin Workstations

Stores SIP Registration state, call routing rules, etc.

Used for enterprise-wide configuration storage & management, credential management

Provides IM and presence services and does IP call routing.

Application Server(s)

(VoiceXML or SALT Only)

RTP

SIP

Office Communications ServerFront-end Server

Speech Server(s)

SQL Server(Tuning andReporting)

HTTP

Back-end Server(s)

Active Directory/DNS Server(s)

Office Communications ServerMediation Server

Office Communicator,IP Phone,

RoundTable

The Mediation Server provides additional features over gateways including security (SIP/TLS, SRTP) and richer codec support.

PSTNNetwork

SIP/TLS

RTP

SIP/TLS

RTP

IP-PSTN Gateway

Speech Server integrated with OCS








Amgen - Leading human therapeutics company in the biotechnology

Setup single inbox for

Emails, Voicemails and FaxesSetup more than thousand Auto

Attendants globallySetup access to personal and enterprise

directoriesSetup Tele-workers for remote accessOwnership costs for phones reduced

significantly

Setup phone routing rules to support Twinning (work, mobile, home preferences)

Desktop application integration for telephony support.

Microsoft UC Implementation Example








MobileFAX

Conferencing• Audio• Video• Web

Voice over IP• Traditional PBX• VoIP

Calendaring

E-mail

Presence/IM

Unified Communications Integration Capabilities

ERP








Supported Platforms








Experience

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Products

SNMP NetAlert® Voicera™ VoiceDialer VC Record VXML Conversion tool

Services

Requirement Gathering Architecture and Design Software Development Backend Data Integration QA Testing & UAT Support Go Live Deployment 24x7x365 Support

Solutions








14

Strengths

Strong management, ethical practices,

healthy cash flow, proven track record

Assessed at SEI CMMI Level 3

Continuous training in Telephony and

speech technologies, integration processes

and standards compliance

Recruit and retain highly skilled and qualified workforce

Focus on staying current on voice and computer telephony technologies

Repository of technology and process assets with emphasis on unified communications

Benefits

Stability and a commitment to deliver

Ability to deliver measurable and predictable return on investments

Ability to provide higher quality of service

Scalability and continuity of service delivery

Ability to leverage the use of prior knowledge of legacy telephony technologies in their projects

Reduced total cost of ownership

Summary








15

New Jersey Office:Advanced Software Systems Inc.

Unified Communications Division

379 Thornall St, 2nd Floor

Edision, NJ 08837

Phone : 732-283-7009

Fax: 732-283-7008

http://www2.assyst.net/unified-communication

International Office:

Advanced Software Systems Inc.ASSYST International Pvt. Ltd.II-138, Muttam, Kochi-683 106, IndiaPh: +1-703-230-3132Ph: +91-484-2628803/06/09Fax: +91-484-2628986www.assyst-international.com

assyst unified communications offerings

Documents

setup access

telephony support

ivr integrationivr

speech servers

past performance insurance

application servers

speech server integrated

faxes setup