SUPERHUMAN?

PilarManchónSr.Dir.ofVoice&DigitalAssistance

Intelligence

WhatisitthatweseekwithAI?

Ø Delivermore,be>er,faster,…Ø Improvethequalityofliving

Ø ImprovetheUXØ ImproveCustomerSaGsfacGon

Ø ImproveSales/Loyalty/Branding/…

AMBIENTCOMPUTING

COGNITIVECOMPUTING

NEUROMORPHICCOMPUTING

ARTIFICIALINTELLIGENCE

DEEPLEARNINGDNNPERVASIVE

COMPUTING

IOT

h>p://www.leicht.com/en/kitchen/modern-style/

KnowMetoHelpMe……..

Guide me through my shopping choices to help me make better

decisions

Help me better manage my household, so I can take care of my family

and improve my quality of life

Coachmetoimprovemyskillsandacquirenew

abiliGes

Help me coordinate the logistics of my life

so I can focus on more important things

•  Cloudvs.EdgeCompute•  PersonalizaGonvs.Privacy•  Agency•  Security•  Trust&DelegaGon

Trade-offs&Issues

Isthisthefuture?

Whatdopeopleimaginewhenwesay“AI”?

HAL2000

ArGficialIntelligence

Terminator

Ex-Machina

Whatcomestomindwiththeseguys?

Whatisyourmentalimageof…

Firstimpressionsdoma>er…

…andtakessomeone0.1secondsonaveragetogetit!

Onethirdofpeopledevelopafixedideaofavirtualagentwithinhours…

HoursDaysMonths

Anotherthird,withindays…

FriendorFoe?

Thisisonlythebeginning…

RelaGonship

CreaGngarelaGonship

SMART TRUSTWORTHY DELEGATE PHASE 1 PHASE 2 PHASE 3

•  Whatcanyoudo?•  Howusefulisit?•  Isiseasytointeractwithyou?•  Isitbe>erthan…?

•  Howdependableareyou?•  Whatisyourperformance•  Whosesideareyouon?•  Howwelldoyouknowme?

•  Itrustyou•  Youknowmewell,evenbe>er!•  Icanfocusonotherdecisions•  Takingservicesforgranted

WhymulGdimensionalintelligence?

MulGdimensionalIntelligence…

EmoLonalIntelligenceSocialIntelligenceFuncLonalIntelligence

Personality

AreallvirtualenGGescreatedequal?

Command&ControlWashingMachine,pleasestartaloadofheavilysoiledwhites.

StarGngaloadofheavilysoiledwhites…

Lola,pleasestartaloadofheavilysoiledwhites.

ConsideritdoneDan.WhatabeauGfulday,don’tyouthink?

TalkingtodevicesWASHINGMACHINE!!!

PLEASESTARTALOADOFHEAVILYSOILEDWHITES!!!!!

WashingMachine,pleasestartaloadofheavilysoiledwhites.

Alexa,Siri,Cortana,pleasestartaloadofheavilysoiledwhites.

Alexa,Siri,Cortana,pleasetellmywashingmachinetostartaloadofheavilysoiled

whites

MulGdimensionalIntelligence…

…anditisthekeytohuman-like,natural&mulGmodalcommunicaGon

…promotesTRUST…

QUESTIONS?