assignment ess[1]

8/3/2019 Assignment ESS[1]

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Please find enclosed a sample done by some students

which may perhaps help you in your assignment

Sample by students

Employee

Satisfaction

Survey

Done by students


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PURPOSE OF ESS

Survey the employees to gauge satisfaction

Recruit top prospects

Create internal policies

Provide employers with important information for mapping their

companies future as well as for their career growth

Benchmark your organization against other organizations

Focus on what matters the most


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COMPANYAt MOKSH we deliver flexible, custom Information Technology and Business

Process outsourcing solutions that improve quality and reduce costs. We

provide complete IT solution to various sectors like automotive, financial,

insurance, retail, telecom and healthcare and life sciences. More than any

other company, we explore, develop and adapt new, better ways to do this.

Weve been working at this business for 4 years, creating custom solutions,

improving our own efficiencies, which has enabled us to grow to a great

extent. We have our Head Office situated in Mumbai. In our expansion plan

we plan to set up various branches across India.

We have structured our organization to give our clients what they need,

when they need it, and built in ways to uncover new efficiency opportunities

for them before they realize it themselves.

All in all, MOKSH is a company devoted to exceeding the expectations of our

customers, day in and day out. We are dedicated to our mission to create

new opportunities for our customers by harnessing the passion, talent, and

innovation of our employees.


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ORGANOGRAM


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SURVEY METHODOLOGY

Once the employee logs in with his user name and password, there is a pop

up reminding him / her to fill the employee satisfaction survey form.


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PLEASE FILL THE EMPLOYEESATISFACTION SURVEY AND GIVE YOUR

VALUABLE VIEWS

CLICK HERE
http://opt/scribd/conversion/tmp/scratch6327/final%20quessionaire.dochttp://opt/scribd/conversion/tmp/scratch6327/final%20quessionaire.doc


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STEP 1:

The key parameter on which we are conducting the Employee

Satisfaction Survey is Learning & Growth. This will give us an insightinto the widely shared employees view on a full range of the above

issue.

STEP 2:

Population Study: 100 employees (Operations Department)

(Software Programmers & Team Leaders)

No. of Responses: 85

Responses by levels:

Team Leaders : 4 of 4

Sr. Programmers : 26 of 35

Jr. Programmers : 55 of 61


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STEP 3:

Draft of the questionnaire to be finalized by the HODs

I am aware of training and development activities held in theorganization

I am given the opportunities to improve my skills in the

organization

I am given the relevant training and support to do my job

efficiently.

My Team Leader assists me to identify the training and

development needs

My manager encourages my professional development through

training

The quality of training and development program is adequate

This organization provides as much ongoing training as I need

This organization provides as much initial training as I needed

This organization provides the information, equipment and

resources I need to do my job well.

This organization provides training or experiences to help me

explore other opportunities within the company

STEP 4:

After the meeting with the HODs the questionnaire is finalized by

selecting the questions which will help the management understand


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and get an insight of the employees view towards Learning and

Growth.

This organization provides as many ongoing training as I need

I am given the relevant training and support to do my jobefficiently.

My Team Leader assists me to identify the training &

development needs.

This organization provides training or experiences to help me

explore other opportunities within the company.

STEP 5:

The format of the final Questionnaire (Survey Form) is given below.

Please take a few minutes to complete this survey. Your specific answers will

be completely anonymous, but your views, in combination with others are

extremely important.

To be filled in by the respondent

Name:

Age Profile:

Designation / Grade:

Qualification: Experience:

Over 4536 - 4520 - 35


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The questionnaire asks you to indicate your reaction to the Learning and Growthpractices and policies. Please indicate your response by marking clearly the appropriate

slot (one only) with a ' '

Rating Scale:SA - Strongly Agree; A - Agree; N No Opinion; D - Disagree; SD - StronglyDisagree;

No. Statement SA A N D SD

1 This organization provides as many ongoing training as I need

2 I am given the relevant training and support to do my job efficiently

3 My Team Leader assists me to identify my training and development needs

4 This organization provides training or experiences to help me explore other

opportunities within the company

Comments, if any:

STEP 6:

An invitation letter needs to be sent to each employee inviting them to

fill the employee satisfaction form. A format of the invitation letter is

given below.

Dear

Subject: Employee survey

We are pleased to inform you that we are conducting an employee

survey to gather our MOKSH familys view about Learning & Growth.

We are committed to working towards improving any areas which the


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survey highlights as potential sources of dissatisfaction, whilst building

on the things we do well.

The success of the survey depends on your contribution and it is

therefore important to be honest in your answers and to provide

comments which you feel may be helpful.

The results from the survey will be shared with you and your views will

be sought in developing a plan to improve the areas highlighted.

Please would you complete the attached questionnaire and forward it

to

at

before

Thank you in advance for your comments.

Yours sincerely

STEP 7:

BRIEF ANALYSIS AND

RECOMMENDATIONS

Strongly Agre No Disagre Strongly Total


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Agree e Opinion e Disagree

Q1 23 15 18 18 11 85

Q2 11 13 4 35 22 85

Q3 25 15 12 16 17 85

Q4 15 26 15 15 14 85

Total 74 69 49 84 64 340Total % 22% 20% 14% 25% 19%

Q1: This organization provides as many ongoing training as I need.

Q2: I am given the relevant training and support to do my

job efficiently.

Q3: My Team Leader assists me to identify my training and

development needs.

Q4: This organization provides training or experiences to help me

explore other opportunities within the company.

22%

20%

14%

25%

19%

Strongly Agree

Agree

No Opinion

Disagree

Strongly Disagree

Observations:

More than half of the population do not agree with the currentlearning & growth system.

From the above data we observe that most of the employees

are not given the relevant training and support which is

required to perform their job efficiently. Identification of


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training needs is done at personal level and not at

organisational level.

We have also observed that the employees are not satisfied

with the number of training programs which are given to

them.

Recommendations:

Co-relate organisational and personal goals

Training needs identifiaction is done properly

Revisit PMSsystem so that training needs can be

identified joint meeting with HOD, team leader, HR and

employee

Traning to team leaders

Training schedule and calenders

Follow-ups of training sessions (through kirck

pattrick model. Focus on learning and knowledge

effectiveness) . Team Leader can make it easy to transfer new skills and

behaviors from the training site to the job site in the following

manner.

Maximize the similarity between the training situation and

the work situation.

Provide adequate practice.

Label or identify each feature of the machine and/or step

in the process.

Direct the trainees attention to important aspects of the

job.

For example, if youre training customer service


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representatives in how to handle incoming calls, first

explain the different types of calls they will encounter and

how to recognize such calls.

Team Leader should provide opportunities for active practice,

and letting the trainee make errors and explore alternate

solutions which will improve their motivation and learning.

Feedback including periodic performance assessments and more

frequent verbal critiques is also important. The employer should

also make the material meaningful. For example, provide an

overview of the material, and ensure that the program uses

familiar examples and concepts to illustrate key points.

Provide training and development for Team Leaders especially

those who will need to adapt to new roles as coaches,

facilitators, and resources to teams.

Also conduct pre-training and post-training evaluation so as to

enhance the performance of the employees and thereby helping

them to grow rapidly on the career ladder.

STEP 8:


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DETAILED ANALYSIS,

OBSERVATIONS &

RECOMMENDATIONS

1. This organization provides as many ongoing training as I

need:

StronglyAgree

Agree NoOpinion

Disagree StronglyDisagree

Total

23 15 18 18 11 85

27% 18% 21% 21% 13% 100%

Question 1

27%

18%

21%

21%

13%

Strongly Agre

Agree

No Opinion

Disagree

Strongly Disa


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Observations:

45% (27%+18%) of the employees appreciate that the

organization provides them the essential training

34% (21%+13%) of the employees are not in favour of ongoing

training being provided to them.

21% of the employees gave neutral response to the above

statement.

Recommendations:Taking into consideration the above observations we recommend

the following:

Frequency of a training programme should be decided in

consensus of trainer and trainees, as per the training needs of

employees.

Revise the training calendar as per the survey result.

2. I am given the relevant training and support to do my job

efficiently.

Strongly

Agree

Agree No

Opinion

Disagree Strongly

Disagree

Total

11 13 4 35 22 85

13% 15% 5% 41% 26% 100%


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Question 2

13%

15%

5%

41%

26%

Strongly Agr

Agree

No Opinion

Disagree

Strongly Disa

Observations:

28% (13% + 15%) agree that training is relevant to their job.

67% (41%+26%) are not satisfied with the above statement.

5% of the employees had no opinion about it.

Recommendations:

Ask each individuals Team Leader and the project leader, to

attend the training session with their staff. When three

management levels of an organization attend training together,

participants may be more willing to try out the ideas learned in

training. This is especially effective if participants see their Team

Leader trying out new skills as well.

For providing relevant training and support, the Team Leader

should measure the changes in the professional behaviour of

each individual. As a result of which the training and

development activity will help in the enhancement of knowledge,

skills and attitudes that are required for the job.


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1. My Team Leader assists me to identify my training and

development needs.

Strongly

Agree

Agre

e

No

Opinion

Disagre

e

Strongly

Disagree Total

25 15 12 16 17 85

29% 18% 14% 19% 20% 100%

Question 3

29%

18%

14%

19%

20%

Strongly Agre

Agree

No OpinionDisagree

Strongly Disa

Observations:

47% (29%+18%) feel that Team Leader is supporting them to

identify their training needs.

54% (14%+19%+20%) are of the opinion that their Team

Leaders are not helping them to identify their training needs.

Recommendations:


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Team Leaders can use miniature job training programs to

screen out low-potential employees. These employees will be

sent for extensive training to enhance their knowledge and skills.

The Team Leader can also uncover training needs by reviewing

performance standards, performing the job and questioning

current job holders and their supervisors.

2. This organization provides training or experiences to help

me explore other opportunities within the company.

Strongly

Agree

Agree No

Opinion

Disagre

e

Strongly

Disagree

Total

15 26 15 15 14 85

18% 30% 18% 18% 16% 100%

Question

18%

30%

18%

18%

16%

Strongly Agr

Agree

No Opinion

Disagree

Strongly Dis


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Observations:

48% (18%+30%) agree that this organization provides

training or experiences to help them explore other

opportunities within company.

34% (18%+16%) of employees disagree to the fact that

training helps them to explore other opportunities within

company. 18% of the employees had no opinion.

Recommendations:

Training can be given on a new subject in which the employees

are not well versed with.

New projects or assignment can be given to them or else job

rotation can be done which will help them to learn new thingsand enhance their skills and knowledge. This would also act as a

motivation factor and will use their creativity and innovativeness

to the optimum level.

When designed properly, conducted regularly,

and acted upon promptly, employee surveys

are an effective means of gauging the state of

a company while ensuring employee loyalty

and productivity. By conducting surveys,


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employers show they care about their

employees opinions. High participation is an

indicator that employees are interested insharing their views. A good survey can bring

management and staff together, helping them

focus on the task of moving a company

forward.

Thank You

assignment ess[1]

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