Directorate of Urban Land TransportUrban Development Department,

Government of KarnatakaBMTC, TTMC, ‘B’ Block, 4th Floor, Shanthinagar,

KH Rd, Bangalore- 560027Office No: 080 22226627, Fax: 080 22226630

Email: dultbangalore@gmail.com

www.urbantransport.kar.nic.in

Opinion of Users & Non-Users

ASSESSMENT OF BMTC SERVICES IN J.P. NAGAR

Figure 1: People Profiling

IntroductionBangalore Metropolitan Transport Corporation (BMTC) with the idea of reviving Bus Day to be more of a programme to improve the level of service of BMTC services than a one-day event, will be conducting Bus Day in neighborhoods of Bangalore and understanding the needs of each neighborhood in the process. With this in view, BMTC approached the Directorate of Urban Land Transport (DULT) to design surveys for users and non-users of BMTC and come up with an analysis method which could be used to analyze the perception and needs of BMTC users as well as non-users to help them shift to its services.

The categorization of the commuters (BMTC users & non-users)were divided into the following 4 profiles: - People living outside the study area and travelling to the study area for work or education;- People living within the study area and travelling outside the study area for work and education;- People living, working/ studying within the study area, and;- People passing through the study area.

Sample SizeTo identify the demographics of J.P. Nagar area, the ward numbers 177,178,179, 186 and 187 (BBMP wards of the J.P. Nagar area identified) for calculating the study area population.

1% of the total ward population (of 5 wards) was chosen as the sample size for conducting BMTC user satisfaction survey (1700 numbers). 500 numbers of Non-users were surveyed.

Study area: 9.13 sq. km. (comprising wards 177-179 and 186,187)Population (Census 2011): 2,62,572 (comprising wards 177-179 and 186,187)

Survey AnalysisA perception questionnaire was prepared for the users and non-users of BMTC to assess their satisfaction level with the BMTC services and to gauge the issues faced by them. The user survey was carried out at the bus stops within J.P.Nagar. The feedback received was used to compute the Level of Service (LoS) for the neighbourhood of J.P.Nagar on parameters such as Reliability, Comfort & convenience, Safety and Staff behaviour. Each parameter has a set of questions which are given marks and the respective LoS is computed. The ward level analysis is done as well as analysis of J.P.Nagar as a whole.

Figure 3: BBMP Ward Map

Ward No: 177

Ward No: 179

Ward No: 186Ward No: 187

Ward No: 178

Figure 2: Planning Districts from which the chosen wards are taken (BDA Revised Master Plan 2015)

Comfort16.70%

Connectivity16.70%

Time16.70%

Cost16.70%

Reliability16.70%

Safety16.70%

ObjectiveThe surveys were conducted to understand the perception of BMTC users on its current services in J.P. Nagar and also why the current non-users prefer other modes over BMTC to get to or out of J.P.Nagar.

The users of BMTC were surveyed at bus stop locations across the 5 wards in J.P.Nagar area. This survey was intended to assess the satisfaction level and to gauge the issues faced by BMTC users. The feedback received has been used to compute the level of service for the neighborhood of J.P.Nagar on parameters such as Reliability, Comfort & Convenience, and Safety & Staff Behavior. The sample size taken for BMTC user satisfaction survey was 1700.

The non-users of BMTC were captured at locations such as offices, schools, colleges, parking lots, and commercial complexes, etc. These surveys are intended to assess the needs of non-users on issues related to Comfort, Connectivity, Time, Reliability, Safety and Cost. The findings of this survey will help BMTC understand how it can increase its ridership in the neighborhood and pull non-users of BMTC towards its services.

NON-USER ANALYSIS

NON-USER STATISTICS FOR JP NAGARThe non-user respondents were asked to mention the factors that according to them influence their decision to chose other modes of transport over BMTC services. As seen in figure 4, the non-user respondents felt that all the factors (Comfort, Connectivity, Time, Cost, Reliability, and Safety) affects their decision to shift to bus as a mode of transport equally. The connectivity within J.P.Nagar as perceived as lacking by the non-users is shown in figure 5.

Figure 5: Location that requires connectivity within J.P. Nagar as per the Non-User perception analysis

Figure 4: Factors mentioned by Non-users for NOT using BMTC services

J.P. NAGAR REPORT CARD

Reliability Comfort & Convenience Safety & Staff Behaviour

THE LITMUS SCALEThe Directorate of Urban Land Transport has created an assessment tool called the Layered Index To Measure User Satisfaction (LITMUS) Scale to understand the Level of Service of public transport systems through commuter perceptions.

Excellent

Very Good

Satisfactory

Needs Improvement

Poor

Overall J.P. Nagar score on the LITMUS Scale

Figure 6: Level of Service mapping for Reliability

Figure 7: Level of Service mapping for Comfort & Convenience

Figure 8: Level of Service mapping for Safety & Staff Behaviour

Figure 8: Location that requires connectivity within J.P. Nagar as per the user perception analysis

Ward-wise Level of Service analysis for J.P. Nagar BMTC USER STATISTICS FOR

J.P. NAGAR- 30% of the BMTC users in J.P. Nagar were between the age of 24-30 years.- 67% of the trips made, were work-based trips; followed by 18% for education and 15% for Leisure/ Shopping/ Religious trips.- 81% of the commuters travel by BMTC more than 4 days of the week. - 59% of the commuters were salaried employees from private sector (includes IT and non-IT sectors).- Amongst the BMTC users who responded, 97.5% of them travel by Non-AC services.- 54.5% of the respondents wait for an average of 5-10 minutes at their bus stops.- 86% of the women respondents said they feel safe on board from eve-teasers and pick-pocketers.

Ward No: 177

Ward No: 179

Ward No: 186Ward No: 187

Ward No: 178

Ward No: 177

Ward No: 179

Ward No: 186Ward No: 187

Ward No: 178

Ward No: 177

Ward No: 179

Ward No: 186Ward No: 187

Ward No: 178

Jayanagar

Fayazabad

BTM Layout

Konankunte

Ilyasnagar

ISRO Layout

Kadrenhalli

PuttenhalliVasanthpura

Chunchagatta

Gaffur Layout

Sangam Circle

guruppanapalya

Kumaraswamy Layout

Indiragandhi Circle

Banashankari 5th Stage

Legend

Locations

WardsWards

Bus Route