Assessing and Facilitating Change Readiness In Healthcare

SIOP 2014

Denison ConsultingAlice Wastag, M.S., Research Consultant

March, 2014

1

Healthcare organizations are facing profound changes due to reforms and advances in knowledge and technology (Institute of Medicine, 2001).

Examples include• Electronic Health Records• Computerized Provider Order Entry • Patient Centered Medical Home• Affordable Care Act

Change in Healthcare

2

When measuring change readiness…

Methodology/approach (surveys, interview, multi-raterfeedback, team development, process improvement etc.)?

Who to include in the readiness assessment?

Individual level or group level?

Change-specific or general?

Measuring Change ReadinessPractical Considerations

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The wide variety of methodologies, are indicative of the many approaches in which change readiness can be managed within healthcare.

In order to address these practical considerations, this symposium brings together a panel of experts on change readiness and change management within healthcare.

Measuring Change ReadinessPractical Considerations

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Today’s Schedule

Ashley M. Guidroz, PhD, SPHR, Senior Consultant

Chris Cancialosi, PhD, Founder and Managing Partner gothamCulture LLC

Georges Potworowski, PhD, Assistant Professor

Today’s schedule

Christopher G. Wise, MHSA, PhD, Healthcare Transformation Consultant

Wise Healthcare