aspiring to world class performance aubrey joachim principal consultant leading edge change sydney,...
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ASPIRING TO WORLD CLASS PERFORMANCEAubrey JoachimPrincipal ConsultantLeading Edge ChangeSydney, Australia
AUSTRALIA
The basic challenge facingSri Lanka, Sri Lankan businesses& Sri Lankan business managers
is......
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
To recognise thatSri Lanka is not an
isolated island anymore ......
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
Sri Lanka is part of a global environment
and the global economy
Exponential technology developmentThe information super-highway
The proliferation of ‘big data’The expanding knowledge economy
The burgeoning service sector
Is placing Sri Lanka on anEqual and competitive footing
*The World is Flat – Thomas Friedman – NY Times Best Selling Author
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
How is this possible .....
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Aubrey Joachim – Presentation to SLID – February 2013
To compete on the world stage ...
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Aubrey Joachim – Presentation to SLID – February 2013
To compete on the world stage ...
WORLD CLASS PERFORMANCE !
Is a MUST!
From resources to returns – effectively managing the organisational value chain
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
Sri Lanka is starting to appear on global
investors radar screen
The positives for Sri Lanka .....
HSBC Global Research:Scouting the Frontier Markets – Asia’s Equity Frontiers – October 2012
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
The positives for Sri Lanka .....
GDP 118BnAgriculture 12%
Industry 30%Services 58%
Increasingly a service driven economy
•Tourism•BPO
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
The positives for Sri Lanka .....
ConfidenceIndicators
Country Rankings:
Global Competitiveness – 52 / 142
Doing Business – 89 / 185
Change Readiness – 22/60
Corruption Perception – 86 / 183
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
The challenge for Sri Lankan business managers!
Emerging Asia’s Top 1000 (Mkt Cap)China 518 1 $226BIndia 187 3 $49BIndonesia 80 13 $30BMalaysia 78 18 $25BThailand 61 11 $31BPhilippines 52 54 $14BPakistan 11 109 $8BVietnam 7 281 $4BKazakhstan 3 116 $8BSri Lanka 2 680 $1.4BB’desh 1 362 $2.7B
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
What does it mean to be World ClassWorld Class Performance is performing at superior level in the field at competing priorities of:
•Quality•Price•Delivery speed•Delivery reliability•Flexibility•Innovation
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
FOUNDATION
WORLD CLASS PERFORMANCE
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Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
INFORMATION
INFORMATION
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
CAPITALCAPITALINFORMATION
INFORMATION
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLECAPITALCAPITALINFORMATION
INFORMATION
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
MANAGEMENTPHILOSOPHY
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
OPERATIONALRESULTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP
OPERATIONALRESULTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
MARKETREQUIREMENTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
AGILITYAGILITYMARKET
REQUIREMENTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
AGILITYAGILITY VIRTUAL RELATIONS
VIRTUAL RELATIONS
MARKETREQUIREMENTS
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
AGILITYAGILITY VIRTUAL RELATIONS
VIRTUAL RELATIONS
MARKETREQUIREMENTS
INDIVIDUALISEDCUSTOMER SATISFACTION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
AGILITYAGILITY VIRTUAL RELATIONS
VIRTUAL RELATIONS
MARKETREQUIREMENTS
CUSTOMERISATIONCUSTOMERISATIONINDIVIDUALISED
CUSTOMER SATISFACTION
WORLD CLASS PERFORMANCE
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
CUSTOMER EXPECTATIONSCUSTOMER EXPECTATIONSFOUNDATION
PEOPLEPEOPLE PROCESSES
PROCESSESCAPITALCAPITALINFORM
ATIONINFORMATION
TECHNOLOGY
TECHNOLOGY
ASSETINTEGRATION
QUALITY / TQMQUALITY / TQMMANAGEMENTPHILOSOPHY
CYCLE TIME LEADERSHIPCYCLE TIME LEADERSHIP COST LEADERSHIPCOST LEADERSHIP
OPERATIONALRESULTS
AGILITYAGILITY VIRTUAL RELATIONS
VIRTUAL RELATIONS
MARKETREQUIREMENTS
CUSTOMERISATIONCUSTOMERISATIONINDIVIDUALISED
CUSTOMER SATISFACTION
WORLD CLASS PERFORMANCE
DOING THINGSRIGHT
DOING THE RIGHTTHINGS RIGHT
DOING THERIGHT THINGS
Setting a strategic vision for your organisation
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
WHEREARE
YOU?
WHEREDO YOU
WANT TO BE?
HOW DOYOU
GET THERE?
Eg. Pol Polman’s vision
Strategy is ......
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
• A continuous journey
Strategising is not .....
• An isolated event
Strategy.....
• Permeates throughout the organisation
Effectively managing performance outcomes- to deliver strategy
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Aubrey Joachim – Presentation to SLID – February 2013
DATA ANALYTICS
Getting the best from your people
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Aubrey Joachim – Presentation to SLID – February 2013
• Selecting the right people
• Training & development
• Empowering staff
• Exploiting HR Analytics
• Reward & recognition
• Recognise that HR is an appreciating asset
Getting corporate governance issues right
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
• Right boards and board structures doing the right things and doing things right
• Correct processes across the organisation• Ethical behaviours across the organisation• Meeting all compliance and regulatory
requirements – globally• Establishing strategic scorecards• Managing Risk• Driving sustainability – CSR and environmental
Director’s roles in corporate governance
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
ExternalRole
InternalRole
Compliance Role Performance Role
Past/Present Future
ProvideAccountability
StrategyFormulation
Monitoring andSupervising
PolicyMaking
Robert I. Tricker
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013
A WORLD CLASS STRUCTURE
INFORMATION SYSTEMS
WORLD CLASSPERFORMANCE
Questions&
Discussion
AUSTRALIA
Aubrey Joachim – Presentation to SLID – February 2013