ARJUN KALRADubai, UAE

Mobile: +91 - 7093270835 | E-Mail: arjunkalra88@gmail.comLinkedIn: https://ae.linkedin.com/in/arjun-kalra-4a114714

Skype Name: ak.ak0978 | Best time to call: AnytimeSeeking a position in Hospitality Industry, where diverse experience in hospitality management along with

exceptional customer care skills can be utilized to bring excellence in daily operations

SUMMARY A keen, industrious, enthusiastic and WSET Level 1 certified hospitality assistant manager with 7

years of extensive experience in providing world class restaurant ambience with hands - on experience in managing outlet and promoting excellence of service in any restaurant

In - depth knowledge of quality food and wine and adept with latest food and culinary trends Experienced in operations management, sales, budget development, staffing and cost control Meticulous in monitoring procurement, storage, preparation, cooking, handling, and serving of food and

beverage Consistent performer with Guest satisfaction index JD Power Scores from 830 to 859 YTD

and achieved the LQA(Mystery audit) highest MEAI(Middle-East, Africa & India) with 94.7%

Proven ability to forecast budgets, create brand awareness and enhance business management Excellent interpersonal, customer service, team building and problem solving skills Proficient in handling Hospitality Software - Birch street, Micros 3700, 9700, Symphony,

Opera, Open Table and MS – OfficeCORE COMPETENCIES

Team Management Operational Management Staff Supervision Customer Service Ordering Supplies

Staff Management Cost Control Stock Management Effective Planning Developing Budgets

Guest Relations Inventory Management Invoice Processing Filing & Data Archiving Change Management

EDUCATION Bachelor of Science in Hotel & Catering Administration from Alagappa University, India  (2009) Diploma in Hotel Management from Merit Swiss Asian School of Hotel Management, India (2009) Certification: WSET Level 1 — Wine & Spirit Education Trust

LANGUAGE SKILLS Fluent in English and basics in French

GLOBAL EXPOSURE Worked at Fairmont the Palm, UAE

AVAILABILITY Willing to relocate at the earliest Possess no bond with the current employer

ACHIEVEMENTS Awarded as Colleague of Month for achieving the department and organizational goals at

Fairmont Hotels and Resorts

CAREER PATHOrganization Designation DurationThe Park, Hyderabad Assistant Manager All Day Dining Sept 2016 – Till

Date

Fairmont the Palm, UAEIn-room Dining & Refreshment center Supervisor Mar 2015 – Aug

2016Seagrill on 25 Restaurant, Lounge & Beach club Supervisor

Aug 2014 - Mar 2015

Flow Kitchen Supervisor Jul 2013 - Aug 2014

Fairmont Jaipur, India Zoya Supervisor Nov 2011- Jul 2013

The Oberoi, India Assistant Food & Beverage Mar 2010 - Aug 2011

KEY DELIVERABLESAs an Assistant Manager, All Day Dining

Analyzed the challenges and fostered F&B marketing plan for the outlet to achieve our monthly budget.

Redesigned the bar layout to increase the timeliness of beverages and reduced man power. Increased guest satisfaction index & trip advisor by conducting regular meetings with culinary &

service team to improve our product. Developed young talents as future leaders and motivated them to achieve our organizational goals. Redesigned the floor plan and increased the seating capacity by 24 covers. Identified HACCP challenges and strictly implemented standards which are met to sanitation codes

& laws. Successfully implemented changes in our brunch which helped us in boost of revenue by 5% in a

span of 2 weeks.

As an In-room Dining & Refreshment center Supervisor Awarded the team for 4th quarter 2015 by management of Fairmont The Palm Enhancing business objectives like Food and Beverage strategy in In-Room Dining outlet to provide

exciting guest experiences Boosting the Guest Satisfaction Index JD powers scores from 830 to 859 YTD and Colleague

Engagement Survey Results have increased by 46% from 2014 Expanding the quality of service through culinary training, wine knowledge, brand awareness and

improving beverage sales by means of training the colleagues, suggestive selling and up selling  LQA achieving 94.7% as the highest MEAI in the region (Dec 2015) Inflation through menu engineering, restaurant revenue management techniques, single server

mentoring and remodeling into a better professional service, so as to value the ambience and hospitality to the guests

As a Seagrill on 25 Restaurant, Lounge & Beach club Supervisor Awarded team for 3rd Quarter 2014 by management of Fairmont The Palm LQA  94.7% and boosted the JD powers scores from 849 to 903 YTD Established a full-service hospitality with 120-seat restaurant, 80 covers Lounge and 78

beach beds with day-to-day functions, which included staff management of 28 colleagues, guest interactions, office administration duties, vendor communications and labor costs

Identified and developed young talents, trained them, assigned responsibilities, and ensured that operational standards are met in regard to sanitation codes and laws, food storage, and loss prevention

Re-modelled restaurant & lounge floor plan and opened beach club for guest serviceAs a Flow Kitchen Supervisor

Awarded team for 2nd Quarter 2014 by management of Fairmont The Palm Managed dining department (350 covers and 70 covers Shisha Lounge) in the absence of the

Assistant Outlet Manager and reported to the Outlet Manager Fostered marketing program for Food & Beverage, assisted the Manager in office administration

duties, monitored the requisitions and ensured operational standards are metAs a Zoya Supervisor

Involved in the concept creation, evolved as a member in the pre-opening team, and opened various outlets of the hotel [Zoya & Aza (Library Bar)]

Managed 25 colleagues in Food and Beverage department and worked on operations like contract negotiations, listings and standards

Was in charge of Library Bar and its sequence of services including floor plan, Menu, Micros, Beverages and Licenses

As a Assistant Food & Beverage Served food & beverages to guests Performed other assigned duties as allocated by Supervisor or Manager

References: Available upon request