Architecture of the Public Sector:Machinery of Government

Briefing to Ministry of Defence

Executive Development Program

By Pehin Dato Haji Hazair

1st May 2004

Civil Service Role 1 Government’s Administrative Machinery

Uphold Supreme Authority of His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam

Uphold National Philosophy Malay Islamic Monarchy

Development of the Country Welfare of the People

Traditional Roles of Government Peace Keeper Law Enforcer Regulator Service Provider

Civil Service Role 2

Civil Service Role 3 Facilitator

Facilitate Public Dealing with Government Improve and Upgrade Service Quality

Moderniser Educated, creative and innovative officers

Thinker Provide ideas, constructive and positive plans

History of the Civil Service Prior to 1906 (Sultan Hassan’s Canons)

System of traditional civil service After 1906

British Residency After 1959

Brunei Constitution After 1984

Ministerial System

The Civil Service Today 1 Supreme Authority

His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam

Councils/Committees as Advisers Councils appointed under Constitution Other Councils Permanent Committeess and Task Forces Ad-Hoc Committees and Task Forces

The Civil Service Today 2 Administrative Functions

Ministers as Heads of Ministries Permanent Secretaries as CEOs Deputy Permanent Secretaries, Director-

Generals, Directors and Heads of Departments assisting

The Civil Service Today 3

Civil Service Central Agencies Prime Minister’s Office

Central Coordinator and Agency

Treasury Fiscal Framework

Public Service Commission Recruitment and Selection

The Civil Service Today 4 Other Agencies

Public Service Department (JPA) Formulates and implements policies

Management Services Department (MSD) Act as R&D Department

Civil Service Institute (IPA) Provides training

Regulations 1 Public Service Commission Act General Orders Prime Minister’s Office Circulars (incl.

State Secretariat (1961-1984) & British Residency Office (1906-1961)

Treasury Circulars Financial Regulations

Regulations 2 Anti Corruption Bureau

Eradicate corruptions Audit Department

Ensure procedures are followed Other Agencies

State of the Civil Service Largest Employer in the Country

12% of population 39,000 civil servants (21,000 women)

5 Divisions Division 1 – Directors & Managerial Division 2 – Executives Division 3 – Supervisory Division 4 & 5 - Support

State of the Civil Service 2 Functional Services

Administrative Diplomatic Professional & Technical Medical Religious Educational Others

State of the Civil Service 3 Types of Appointments

Permanent Non-Permanent

Month to Month Contract Open Vote Daily Pay

TAP Scheme

State of the Civil Service 4 Promotions and Disciplinary

Public Service Commission Promotion and Transfers Committee Disciplinary Boards Ministerial Personnel Boards

Improving Efficiency 1 Civil Service Vision

Revolutionize mindsets Managerial & Administrative Effectiveness Competitive and Innovative

Cultivate dedication and ethics Provide excellent, effective & quality services

Sectoral Strategies Guided by MIB Philosophy

Improving Efficiency 2 Expanding Use of ICT

Brunei Information Technology Council E-Government Executive Committee $788 million under RKN8 Flagships Programs

TAFIS Human Resource Management Common Office Environment Smart Card

Improving Efficiency 3 Customer-Friendly and Customer Focused Taskforces

E-Government Law Revision Civil Service Review and Modernising Cttee

Modern Tools – TQM, BSC, ISO, QCC Civil Service Excellence Awards Client’s Charter or TPOR

Improving Efficiency 4 11 Ethics

Bersih, jujur dan amanah amalan mulia Cekap, cepat dan tepat tuntutan kerja Titih, lutanan dan menghargai masa asas kejayaan Berilmu, kreatif dan inovatif asas kebaktian Beriltizam, keterbukaan dan akauntabiliti

mengukuhkan keberkesanan Sabar, tabah dan bersopan santun amalan mulia

Improving Efficiency 5 11 Ethics (cont)

Meningkatkan produktiviti dan daya saing menambah penghasilan

Qudwah dan qiadah teladan kepimpinan Setiakawan, syura dan bermuafakat membawa

berkat Berjimat cermat asas kemakmuran Pemedulian asas perpaduan

Improving Efficiency 6 Staff Performance Appraisal

Audit staff performances Used for bonus, promotions, trainings &

medal Audit Committee

Audit department’s performances Financial regulations observed

Improving Efficiency 7 Surveys on morale of civil servants

Identify and evaluate morale Develop suitable programs

Human Resources Development In-Service Training Executive Development Program BAS training

Challenges facing Civil Service Inefficient Services Government Driven Economy Financial Crisis Process of Nation Building Globalisation

Responses to Challenges 1 Inefficient services

Better coordination among government agencies

Inspectorate by MSD Organisational and personnel management

JPPA General Orders Schemes of Services Work Manual Procedures

Responses to Challenges 2 Inefficient Services (cont)

Corporatisation and Privatisation Law Revision

Government Driven Economy Diversify economy

Financial Crisis BDEC Council New Economic and Planning Department 8th RKN

Civil Service Aspirations Skilled and Dedicated Civil Service

Proactive, action oriented, knowledgeable, IT literate, keeping up with current policies and issues

Thinking skills & broader mindsets Leaderships Multi-tasking roles Customer friendly and customer focused

Civil servants work

for the people

No People = No Civil Service