arc specialist training and certification program update · 2015. 2. 23. · with arc’s approval...
TRANSCRIPT
W E P O W E R T R AV E L
W E P O W E R T R AV E L
ARC Specialist Training and Certification Program Update Welcome Travel Professionals!
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Agenda
• Welcome
• Overview of the ARC Specialist Training and Certification Program
• The Revised ARC Specialist Training and Certification Program
• Requirements Modernization
• Content Modernization
• Technology Modernization
• Demo of online site
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W E P O W E R T R AV E L
• A program that provides agents with training, an examination, and certification to become an ARC Specialist and an ARC Specialist Qualifier (ASQ)
• An ARC Specialist and an ASQ is an agent who has demonstrated knowledge of ARC’s Area Settlement Plan (ASP) by passing a stringent training program followed by an examination
• An ASQ is an agent that has officially been designated by their agency’s owner or officer as the “qualifier” to be responsible for the day-to-day ARC functions for their agency with ARC’s approval per the Agent Reporting Agreement (ARA)
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Overview of the ARC Specialist Training and Certification Program
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Purpose of the ARC Specialist Training and Certification Program
• To ensure all ARC Ticket Reporting Agencies (TRAs) have at least one (1) person on staff that is knowledgeable about
o ARC’s processing and settlement plan
o ARC’s operations
• To ensure each TRA has the ability to maintain the day-to-day ARC functions which include:
o Ticketing
o Sales reporting
o Stock maintenance
• Familiar with ARC’s ARA
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The Revised ARC Specialist Training and Certification Program
“Modernize for the the modern eyes”
• Requirements modernization
• Content modernization
• Technology modernization
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Requirements Modernization
• ARC Specialist Certification – New agents must continue to pass the ARC Specialist exam
• Elimination of the Recertification Process for Current ARC Specialists
• Current ARC Specialist will maintain their certification by taking an annual continuing education course
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Requirements Modernization cont.
• Continuing Education (CE) Course
o Must be taken each year (1 per year)
o Will have until the end of each calendar year to complete (12/31)
o No examination
o No cost
• Failure to complete a CE
o ARC Specialist Certification is revoked
o Must retake the ARC Specialist Exam
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Content Modernization
• Updated content
• Added content
• Removed outdated content
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Content Modernization cont.
• The Course
o 20 Modules
o Pre/post assessments
o Interactivity
• The Examination
o Updated to reflect the changes
o An interactive Question Pool (Practice Exam) – coming soon!
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Technology Modernization
• Updated technology to host online training format
• Customer focused
o User friendly
o Update look and field
o Easy to navigate
o Manageability – Customer
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Technology Modernization cont.
• Centralized point for agency training
o ARC Specialist Training and Exam
o ARC Specialist Exam
o Continuing Education (CE) courses
• Manageability – ARC
o Update content, courses in real-time
o Centralized database
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W E P O W E R T R AV E L
ARC ARC Online Training Site…Let’s take a look! (http://www.arconlinetraining.com)
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