april 15, 20042 nd narast in kunming, china flight operations monitoring airbus customer support
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April 15, 2004 2nd NARAST in Kunming, China
FLIGHT OPERATIONS MONITORING
AIRBUS
Customer Support
April 15, 2004 2nd NARAST in Kunming, China
FOM Concept
Primary purpose of FOM is to reduce the risk of flight operations incidents and accidents
It is essential for operators to : Detect any possible precursors that might
lead to future accidents Deal with these precursors efficiently
April 15, 2004 2nd NARAST in Kunming, China
FOM Concept
To achieve this target,FOM program has to be designed to:• Detect precursors,latent causes or threats• Identify the reasons behind them• Implement preventive measures• Confirm the measures to be effectives
The tools proposed by AIRBUS are LOMS(soon AirFASE),LOAS and AIRS
April 15, 2004 2nd NARAST in Kunming, China
Flight Data Monitoring
The LOMS (Line Operations Monitoring System) is able to:• Record what happens during the flights• Process quantitative data extracted from
the Flight Data Recorder (QAR) in order to measure the deviations from a standard flight path
• Correlate data for trend analysis and fleet operation assessment
April 15, 2004 2nd NARAST in Kunming, China
Flight Data Monitoring
The progress of the flight is presented is presented on a PC screen that can be easily understood by operationally qualified people
This system complies with the Flight Operations Monitoring program specified by ICAO,JAR-OPS and FAA requirements
April 15, 2004 2nd NARAST in Kunming, China
Line Operations Assessment
The LOMS allows to detect the ’what’s’ but the ‘why’s’ have also to be understood
The Line Operations Assessment System (LOAS) is a computer program dedicated to collect and analyse the observations made by Check Captains trained to use a system of crew behavior notation with a scoring method
The resultant scores are used to evaluate patterns of group behavior
April 15, 2004 2nd NARAST in Kunming, China
LOAS
The output of LOAS is evaluation of crew performance as:• CRM behavior• Application of SOP’s• Operation support• Route infrastructure • Cabin crew interface
April 15, 2004 2nd NARAST in Kunming, China
Crew Reporting
The tool proposed by AIRBUS is the AIRS (Aircraft Incident Reporting System)
It’s a voluntary confidential reporting system within an airline
AIRS is dedicated to better understand some man-machine events during flights
April 15, 2004 2nd NARAST in Kunming, China
Crew reporting
The AIRS software allows to• Store completed questionnaires in a
standardized way• Translate pilots reports in analysing format• Identify trends related to human factors
April 15, 2004 2nd NARAST in Kunming, China
Flight Operations Monitoring
Success of Flight Operations Monitoring needs:• Crew cooperation with a non-punitive policy• Identification of potential risks by experts able to
use the results of the different feedback channels• Analysis has to be performed by operational pilots
trained to risk assessment
April 15, 2004 2nd NARAST in Kunming, China
Flight Operations Monitoring
A systematic flight data analysis is used by AIR France since 1974
The non-punitive policy is working smoothly without problem
Flight Operarations Monitoring is appreciated and beneficial for operational team,management and maintenance people
April 15, 2004 2nd NARAST in Kunming, China
Flight Operations Monitoring
AIRBUS provides appropriate technical and operational support for installation and training during initial operating period
Alternative solution to in-house system
is proposed in the next presentation