apria home ventilator training 062113
TRANSCRIPT
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Week 6 Research PaperHome Ventilator Transitions
Chenita RobinsonMHA690: Health Care Capstone
Dr. Sherri Lu June 24, 2013
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STAKEHOLDER COMMUNICATIONHOME VENTILATOR TRANSITIONSJune 24, 2013Effective July 1, 2013
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3 June 20, 2013
Effective July 1, 2013
Home Ventilator Transitions Overview
This training deck will assist you with identifying key changes in the Kaiser/Apria home ventilator transition process.
All ventilator transitions into the home will be over sighted by the Kaiser SCAL Regional Clinical Manager
All ventilator orders will be processed as a home assessment
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4 June 20, 2013
Ventilator Discharge Process
Appointment made to assess home environment Teleconference scheduled with key stakeholders Identified topics discussed regarding patient’s care Ventilator delivered to hospital to initiate caregiver and
clinical training Equipment and supplies delivered to patient’s house Closing conference to discuss planned discharge Apria RT to meet patient at home upon hospital
discharge Follow up email on discharge status sent to key
stakeholders
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5 June 20, 2013
Quality and Vendor Oversight
Improving vendor oversight and performance
Tracking timely ordering and delivery of high acuity items
Meeting regulatory and compliance requirements
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6 June 20, 2013
Service Excellence
Instituting a Service Culture to internal/external customersProviders receive timely order support
Members receive correct DME equipment on time with uniform service and support
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7 June 20, 2013
Realign Staffing Resources
Re-align staff to improve member and physician order support using clinical specialists (RN, RT, etc.) across SCAL
Eliminates capital expenditures and staff relocations
Lower cost per transaction over time
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Chay Robinson, MBA, RRT, RCPKaiser SCAL Regional Clinical Manager(562) 622-XXXX
QUESTIONS